21520 comments found.
I have a question, I just updated the 7 with the latest update and updated WordPress to 6.5.4 and everything seemed to be functioning as expected. However when I to see my company team page, I can see team member names, but the images aren’t showing. For context I am using the Wp Bakery version and the module I’m using for the Team page is the old one. Is this one no longer working? Please advise. You can see the page at www.strictlydieselrepair.com/the-crew. Thank you in advance for your help.
Hello! First of all, could you please resave Theme Options -> General Appearance and empty all caches. At the moment, a minified CSS file from SiteGround cache is missing. If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
amazing theme
Thanks!
Guys – just did a fresh install. There is no PORTFOLIO option in the back end on the left side menu – you know to add portfolio projects to and be able to call then into the pages… How can I switch this on.
I used to see it in the My The7 settings where you could turn Portfolio option on and off along with the slug to use for it.
Could you advise please?
Thanks
Hello! Could you please refer to The7 -> Plugins and install/activate “The7 Elements” plugin.
The website home page suddenly stops loading after the hero image, I am able to edit the whole page with elementor. I disabled the theme and activated wordpress 2024 theme and everything works perfect. I have uninstalled all plugins and did all types of troubleshoot but I can’t seem to understand what the problem.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I use WP Bakery and miss the ability to disable individual rows. On other websites for which I also use WP Bakery, this works without any problems.
I have no idea why this could be…
Thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi it is possible to Eclude single project from masonary grid ? I have a project in a category that i do not wont to display when i use the widget masonary grid. Thank you
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Excellent theme but cant find where to edit the “slide-in” popup message when in Woocommerce Cart… ty in advance.
Hi! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/
Thank you so much for the link however Im having a different issue, Im talking about the pop-up notifications when using woocommerce, like when an item has been added to cart, the system alerts you of that, That message is currently a blank window when I mouse over it (highlight it) I can then see the message like “item has been added to cart”, QUESTION: where can I edit the colors or function of these messages? ty
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
thank you but this theme has been a PAIN to customize, editing woocommerce has been the worst theme experience I’ve had, ever!
Hello! We are truly sorry to hear about it! But we would be really glad to to assist if you submit a ticket. The thing is that here, in the comments section, we can’t ask for website credentials, for example. That’s why I have asked to continue our dialogue under https://support.dream-theme.com/
Is there a way to utilize the Top Bar without having the left and right sides? Meaning, can you treat it as a single section without left/right and center-align the widgets used?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
No problem. Thank you for the quick response! You guys always provide incredible support, and an amazing theme! Hope that it is around for a long-time.
Thank you for submitting the ticket and for your kind words 
Hello! Do you use Elementor? You need to find and edit mobile menu popup https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
helllo, What can I do so that Google does not index the following section: https://codega.es/dt_team/
Hello! Could you please refer to The7 -> Post Type Builder, open the Team post type. And set “Has Archive” to “false”.
Can you tell me where to find the post type team, I don’t see it,
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
My Item Purchase Code is locked. I need to confirm the domain name I use: the7.xe73.vn
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
I need help unlocking and using it on a single domain name, the7.xe73.vn, please help me.
Hello!
Unfortunately these are the license terms (which you have acknowledged and accepted on the purchase). Unfortunately, we will not be able to unlock your code.
so. The product code I purchased is no longer available on any domain.
help me. What domain name have I registered with and can use it?
Hello! Your purchase code is locked, it no longer can be used. If you’d like to receive the list of domains it was used on, please submit a ticket at https://support.dream-theme.com/
Hello. On changelog there’s the information that the current version is 11.12.2 from May 1, 2024. But, on the right side of the page, the last update date is set to March 6, 2024. And when I download the theme from my client area the version I’m geting is 11.11.2 (precisely from March 6, 2024). Can you please verify and correct this situation? Thank you very much.
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Hi! I try to set the product page to show the products in categories and subcategories but the subcategory doesn’t work. Can you help me with that?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there,
I’ve taken another look at this theme, to which I’ve never used on my live site. However, I have a consistent spinning icon when using Elementor in the left-side panel. Is this a common issue? My backend PHP memory allocation and all plugins are enabled etc. Just cannot Edit any page with this spinning icon issue. It’s not a browser problem.
Can you provide any clues?
Thx for any feedback
Best
Hi!
Usually, it’s a matter of third-party plugins incompatibility. Could you please try deactivating them. If it doesn’t help, please submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Terrific lightning response. Appreciated.
I’ll look into your suggestion. Hopefully, that will resolve my issue.
Thanks again.
Always welcome )
Great! Your suggestion worked. Thank you.
Running both WPBakery and Elementor plugins/builders doesn’t play nicely (with Elementor). Makes sense. My bad.
Thank you once more
Yes, it also makes a website work much slower ) Feel free to contact us again!
True that! That’s the first thing I noticed. Onya mate
We’re looking at updating the theme on some sites from The7 v9.17 to the latest v11.12. Are there any specific instructions regarding updating between versions like that? (I saw there were some for updating from v2 and v3/4) Or will we be able to just Update the theme by just pressing the update button?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
No, it is gettign ridiculous. Listen, there is no that spaarate option to get the purchase code saperately. It mens when press download it downaloads eevrytign at one time, So, in that folder that we have downloaded the purcase cod eis missing. This is looks like a fraud.
Hi,
It doesn’t look like a fraud to other 307000 buyers, does it?
Anyway, if you are not happy with the theme, even just a bit, we will be more than happy to issue a refund for you: https://themeforest.net/refund_requests/new
Hi there. There is an issue. We just purchased yoru theme but in all docs that was avaliable to download here on envato we didnt find a purchase code. Where is that???
No, it is gettign ridiculous. Listen, there is no that spaarate option to get the purchase code saperately. It mens when press download it downaloads eevrytign at one time, So, in that folder that we have downloaded the purcase cod eis missing. This is looks like a fraud.
It doesn’t look like a fraud to other 307000 buyers, does it?
Anyway, if you are not happy with the theme, even just a bit, we will be more than happy to issue a refund for you: https://themeforest.net/refund_requests/new
Hello! How can I made order details (right-column) sticky (scrolling)? Thanks!
Hi,
Yes.
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi
The scroll snap feature in Elementor is not working properly on a fixed page. It is built on Minimal Creative Light (fully imported) from The7 theme. Is there any solution to this problem?
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
We just purchased yoru theme. How to install it to wordpress? Thanks
Hi! Thanks for choosing The7!
Could you please refer to https://guide.the7.io/start/
