7212 comments found.
This is like a type of fraud. We purchased the theme. Then it needs to install with purchase code. Whenever we try to get it it doesnt work. Because the only option it gives is donwload. We tried 100 times this website envato is a fraud. Give us back our money please or give us a purchase code!!!!!!!!! It doesn download here at all. It only download your theme that is no any other option.
Hi, kindly accept our apologies in case of any misunderstanding, you can download the purchase code via your download section in your Envato account as described here https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
There is a problem with this website. When we try to open options to download a purchase code file it doesnt open. It only doenwlod your lisence thats it. How can we get a purchase code to install the theme??
Hi, kindly follow the steps described in this help article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
How to install wpbakery theme to wordpress? Thank you
We just purchased your theme. Which one we should add to wordpress? There is says wpbakery zip, or elemetorn zip??? Thanks,
Hi, thank you for your purchase. Kindly check our previous reply.
There is a problem with this website. When we try to open options to download a purchase code file it doesnt open. It only doenwlod your lisence thats it. How can we get a purchase code to install the theme??
Hi, kindly follow the steps described in this help article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Can y8ou use Slider Revolution templates? I am trying to install the module templates and asking for a license even though on the docs its say’s it’s fully functional
Hi, please contact us using our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
I can not find this demo anywhere in the demo importer.
https://codex-themes.com/thegem/wordpress-woocommerce-theme/theme-features/If its Elementor only, that should be labeled as such before someone purchases the theme.
Hi, please contact us using our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
I have purchased a license on May 9th, 2024, but I am still not able to activate my license. As the purchase code is not valid I am not able to raise a ticket in support. Please do resolve this asap.
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hi there, We would like to purchase your theme for our agency. We have a question, does it goes with any woocommerece getaway? Thanks,
Hi, thank you for your request. Yes, TheGem is a WordPress WooCommerce theme, it means the full compatibility with WooCommerce and its tools / features. Can you please contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on your specific project requirements regarding the gateways? Thank you.
Hi. The theme is compatible with the latest version of WooCommerce (8.9.0) ? Thanks
Hi, yes, TheGem is compatible with the latest WooCommerce version (8.9.0)
I have Quickfinder installed. After updating the theme to the latest version, a frame appeared around Quickfinders, which I don’t know how to remove. This is a link to the site https://putdomoy.com.ua/ This is a link to images of a fragment with a frame that I want to remove https://drive.google.com/file/d/1nZfvl9QJZtBcXyokC_HAAQOMo9j-O1gB/view?usp=sharing. Tell me in which section the frame should be removed
Hi, kindly share your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check your configuration. Thank you.
Hi – I have added featured images to my blog posts but I get the same image at the top of all my posts – the one showing when I created the blog post template. How do I show the image I have added to the post page – the correct images show in lists and thumbnails – just not on the blog post itself. Thanks
Hi, are you using the single post template made with TheGem templates builder? You can simply add the “featured image” element to your single post template as described in our documentation: https://docs.codex-themes.com/category/186-single-post-builder . Or, if you have another setup, please contact us via our support center at https://codexthemes.ticksy.com/ and provide your URL, we will check your configuration.
hi i have purchased this theme and while doing import demo content there is an error showing that Can’t download files from demo-content server.
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check, thank you.
Hello! I am using “teams” section to show people of my organisation. But I´d like to show them in more columns than 4 (I think is the maximun) is this possible? Also I´d like to know if is possible to show them in alphabetical order or show with pagination. Thank you very much for your help, Itxaso
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check, thank you.
Dear Sir, May i ask how or where to set fullpage scroller dots style color ? I cant find it at theme option
Hi Sir, if need submit ticket please advise.
Hi, kindly resubmit this at https://codexthemes.ticksy.com/ , thank you.
Hello, good day, I have a purchase code for your theme, but I have had to restore the project from a backup and it detects my purchase code as already in use and does not let me reactivate my theme. How could I solve this problem?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hello. After last updates I get this error in admin area on Page screen wp-content/plugins/wp-page-widget/assets/js/pw-text-widgets-extend-wp-text-widgets.js?ver=4.0.1 net::ERR_ABORTED 404 (Not Found)
Plugin folder was wp-page-widget, after updates wordpress-page-widget.
I think because of this I get 100% CPU load when using admin panel.
Can you check this please?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your configuration. Thank you.
Hi … we purchased 2 licences and have been keeping the themes current until today. After the latest round of plugins/WP/theme updates on one site, we were not able to access WP admin; the website returned errors relating to ‘thegem-elements’ plugin – when we deactivated the plugin through FTP, we could access WP admin and most everything worked at the backend except we are not able to reactivate ‘thegem-elements’ plugin AND we were not able to access ‘install plugins’ under TheGem section of WP admin; needless to say the website is not displaying as it should due to the missing ‘thegem-elements’ plugin.
Can we download ‘thegem-elements’ plugin from your repository somewhere and manually upload it back on the server? .... just in case the plugin we had was corrupted during the latest round of updates – we are now at WP 6.5.2; ‘thegem-elements’ plugin was at version 5.9.6 – it has been deactivated.
Or is there any other way to get it working?
Thanks in advance.
Hi, this sounds strange, there are no known issues of this kind with the update. Please contact us directly via our contact form at https://themeforest.net/user/codexthemes, we will check. Thank you.
Sorry, can’t find your contact form – the link returns a 404. 
Have contacted you via your contact form – have not heard from you – did you get our mail? UPDATE: ... found your reply in junk mail! Will respond shortly. Thanks.
RESOLVED
1. We rolled back ‘thegems-elements” plugin to the version before the 5.9.6 upgrade and everything was back to normal.
2. We tried again to upgrade from the plugins tab (btw the popup Changelog is blank) and same errors again.
3. One of the errors pointed to a file in the inc/templates/elements/loop-product-rating folder (this folder was not present in the previous version) – turns out Line 289 of elements.php has a comma after the closing brace when there shouldn’t be one; that was the culprit!
Btw, the earlier URL to your contact form didn’t work because the hyperlink there too had a trailing comma!
Thanks for your time.
Hi, thank you for your message. It seems like you have updated only the plugin, but not the theme itself. Please check if both TheGem theme and TheGem elements plugin are updated to the latest version. In case the issue will still be there, please reply on our email and provide your URL, we will check your configuration.
Hi … we updated both theme and plugin but we rolled back the plugin to test if that got rid of the errors – and it did, confirming it had to do with the plugin update. We reinstated the updated plugin (which immediately caused errors) and then replaced the errant file (got rid of the comma) – which solved the issue! So now we have the latest versions of both theme and plugin! 
Keep up the good work with the theme!
Hi, we are using the WPML plugin along with Loco Translate on the website we are developing, and we have encountered an issue. We need to translate some basic store terms into multiple languages, such as “add to cart,” “search,” “all categories,” “view cart,” “check out,” “reviews,” and “out of stock.” We have noticed that the theme options only allow translation into one language, which is not feasible in our case as we have three languages activated. Could you please guide us on how to enable the translation of these terms for all the languages activated on our site?
Hi, in Theme Options you can simply switch the language to another one and translate the phrases you need (it is not limited to only two languages, you can add any number of languages and translate respectively): https://prnt.sc/SoyhUZYPaaUa
Also, you can check this documentation articles: https://docs.codex-themes.com/article/589-translating-content-from-theme-options https://docs.codex-themes.com/article/586-translating-texts-from-thegem-theme-plugins-and-other-placesIn case of any further questions please contact us via our support center at https://codexthemes.ticksy.com/
I’ve finished site A using Gem themes, and I’m trying to create site B(different domains) with the A site’s same content, layout. Do I need to buy 1 more theme to do that? And if I want to move site A → A1, Should I delete the purchase code from site A and activate the purchase code on site A1?
Hi, one regular license is valid for one live / production website. Yes, in this case you need to purchase one additional license for B. By moving the website, you need then to remove all theme files from A and then deregister this activation via the license manager as described in documentation https://docs.codex-themes.com/article/295-license-terms
where are version change logs ?
Hi, here you go https://codex-themes.com/thegem/changelog.html
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