23226 comments found.
Hello, can u help me? How i remove slow effect on hover (Zoom in) in product type. (Shop48)
Hello, @Menininhu,
Please follow these steps:
Navigate to Porto > Template Builder > Post Type.
Edit the specific product type.
Within the product type, edit the featured image element.
Set "Image Type" to "Single Image" and "Image Hover Effect" to "None".
Save your changes and check your site.For reference, please see this screenshot: https://pasteboard.co/T7BrfHrxtQkV.png
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Hello, i already installed Loco for the translations but now how I can show that new lenguage on my page?
Hello, @oneidabarriosg,
The Loco Translate plugin allows you to translate your site into a single language only. If you have already translated your theme using the Loco Translate plugin and it is not appearing correctly on the frontend, please ensure that you have selected the correct language in your WordPress settings by navigating to WP Dashboard >> Settings. This should resolve the issue. If it doesn’t, please contact us through our support system, providing your site’s WP Admin URL, credentials, and screenshots of the issue so our experts can assist you.
For multilingual sites, we recommend using the WPML plugin: https://wpml.org/
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Hello in the settings page i cant see any options for lenguaje? could be my version of wordpress?
Hello, @oneidabarriosg,
You can find it in WP-Dashboard under Settings > General: https://pasteboard.co/nxf7e2vRRQ7V.png.
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Hello, i just change the lenguage here https://pasteboard.co/HkgB0rl8Qw1S.png but in my page i still only see English an French https://pasteboard.co/Anlv99kB127O.png
Thanks for your help
Hello, @oneidabarriosg,
I think there might be a misunderstanding. As I mentioned earlier:
For multilingual sites, we recommend using the WPML plugin: https://wpml.org/
The language switcher will only work with the multilingual plugin, and you need to set it up on your site using the plugin documentation.
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I just need support, do not need a new theme.
Thank you
Hello, @HaiWebmaster,
I am sorry for the inconvenience but If the button is correctly labeled and still leads to a new purchase, you should contact Envato Support directly. They can help rectify the issue and provide the support you need.
You can submit a request through their Help Center (Envato Author Support): https://help.author.envato.com/hc/en-us/articles/360030720752-Item-Support-FAQs
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We have noticed a massive drop in our page speeds when testing using google page speed checker and lighthouse in the browser across all our sites. I have also tested your demo sites and seen the same issue. The main issue flagged seems to be “Minimize main-thread work” and ” Avoid an excessive DOM size”
Hello, @nmwoods_1,
All our theme demos are highly optimized, as you can see from this screenshot: https://postimg.cc/wR8W93c0 . The results are impressive.
When users install the theme on their server and import the demo data, they don’t need to optimize the site speed. However, if users replace the demo content with their own unoptimized content, they will need to optimize it for better performance. Our theme includes a special feature called the “Speed Optimization Wizard.” You can find this option in the Dashboard under Porto >> Speed Optimization Wizard, and configure the settings as needed to enhance your site’s speed.
For more detailed guidance on optimizing site speed using our theme, check out the following articles:
https://www.portotheme.com/wordpress/porto/documentation/how-to-improve-site-speed/
https://www.portotheme.com/wordpress/porto/documentation/merge-stylesheets-in-a-file/
https://www.portotheme.com/wordpress/porto/documentation/critical-css/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-compile-shortcodes-css/
https://www.portotheme.com/wordpress/porto/documentation/w3-total-cache/
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Thank you for your reply. We fully optimise our sites using all the advise mentioned in those articles and as I mentioned until recently our scores were good but i suspect an update in lighthouse is now looking at further elements and the scores are now lower. When i picked one of your demos at random (corporate 
i got the following: https://postimg.cc/PvYKHbRV
Hello, @nmwoods_1,
Thank you for your detailed response. I understand that you have been diligently optimizing your sites based on the recommendations in those articles. The recent drop in scores might indeed be due to a Lighthouse update that now considers additional elements.
I appreciate you sharing the results from our demo (corporate 8 ). We will look into this further to understand the specific changes and work on improving our performance. Please let me know if there are any particular areas you would like us to focus on or if you have any additional feedback.
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That’s great, thank you. I think the main things being flagged which weren’t flagged before or were less important to the score is the “Minimize main-thread work” and ” Avoid an excessive DOM size”
Hello, @nmwoods_1,
You’re Most Welcome!!
Well thanks for your feedback. I will surely let this to the dev team to know for future updates.
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Hello, I keep getting, again, this message over and over when I try to update Theme – Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it. How do I resolve this issue? Thank You.
Hello, @justbamby,
Could you please contact us through our support system and provide your site’s WP Admin URL, credentials, and the specific theme purchase code? This will allow us to check your site and assist you in resolving the issue.
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my website is onlinecaftan.com , i use shop demo 22, i editing my self, from a month , today i relax that i do all need.. but suddenly my home page toggle menu that show on desktop view not show on screen see here https://pasteboard.co/uWL3plFFkTnl.jpg help to resolve hep apricated thanks
Hello, @mjkausar,
Please copy and paste the CSS code below into Porto > Theme Options > Skin > Custom CSS. Afterward, clear your browser cache and check your site.
#main-toggle-menu.show-hover .toggle-menu-wrap {
display: block !important;
}
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many many thanks for help. i paste in theme option , but unfortunately this show to all page either in single page too. then i copy same code to only my home page css and it,s fine thanks once again for guide, appreciated
a little help also need, i use porto product filter in my home page, when i select a category it will be redirect to category page but no product show. redirect url is https://onlinecaftan.com/shop/?product_cat=combinaison-caftan&v=fa3c7f2b5dae. i copy this link in new browser but no product show. see screen short https://pasteboard.co/gqoKXWvzHyqn.png
when i go separately individual category link like this. https://onlinecaftan.com/product-category/combinaison-caftan/?v=fa3c7f2b5dae
i cant understand what happen with filter.
you can also test by selecting the category when redirect no product show. help is apricated
Hello, @mjkausar
Well, we have to check this on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Hi Is it technically possible to install more than 1 demo on one WP install in order to test and choose?
thank you
Hello, @humananimal,
You can only import one demo per site at a time. Importing another demo on the same site will override the previous one and may cause duplication, so it’s not recommended.
If you want to add sections from other demos to a site that already has a demo imported, you can use the Porto Studio functionality. For more details, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
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Thank you for Excellent service
You’re Most Welcome!! 
Hello i want to know how to edit this as in to customize https://pasteboard.co/4C6hLIWoCPNI.png
Hello, @samsonsyengo107,
Please edit your page using Elementor page builder. Then, edit the column and go to the column settings to change the background image according to your preferences. For reference, see this screenshot: https://pasteboard.co/DdKPLAIqalkN.png
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Unable to change permalink from ”/service” to ”/urunler”
I am having trouble changing the permalink “Services” menu from ”/service” to ”/urunler” example : service/tune-up/ we want /urunler/tune-up
Hello, @greenrabbit7,
Could you please contact us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to examine your site and assist you.
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Do I need to purchase plugins like WPBakery, Elementor, or any others to run the theme smoothly and use it efficiently?
Hello, @hoangxcg,
Thanks for showing your interest in Porto WordPress
There’s no need to purchase any plugins. The theme already includes the basic versions of those plugins. However, if you want premium features, you’ll need to buy the premium plugin licenses separately. This is Envato’s policy for all themes on ThemeForest. You may wish to confirm this with Envato as well.
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Hello, @samsonsyengo107,
Please navigate to Porto >> Theme License and unregister the theme from there and then re-register it with the same purchase code.
After that please navigate to Porto >> Tools and clear “Studio Block transients” from there.
After that check back to your site again.
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Hello, since i bought your theme i followed ur steps to change the images of the slider but nothing changed ! also product colors dosent show up at all !
Hello,@studio-ett,
We apologize for any inconvenience caused. In order to address your issue effectively and provide assistance, we kindly ask you to reach out to us via our support system. Please provide your site’s WP Admin URL and Credentials, along with a detailed explanation of the issue and screenshots if possible. This will enable our experts to thoroughly investigate and assist you in resolving the matter on your site. Thank you for your cooperation.
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support system doesnt work and tried to reset the password but got nothing.
Hello,@studio-ett,
The support system is functioning perfectly. I’ve sent a password reset email to your registered address: aqar-sy@hotmail.com. Please check your email and follow the instructions.
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How can i change the images of the slider
Hello, @oneidabarriosg,
Please use the Elementor page builder to edit your home page. Navigate to the specific section, then the column within that section. Finally, update the banner image in that column as demonstrated in this screenshot: https://pasteboard.co/WcYahi6wCq6w.png
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thank you!!!
You’re Welcome!!
i have ajax error when running the SETUP wizard and to install the recommended plugins in the PLUGINS section of the porto setup wizard. i have made php ini to allow a lot of execution time etc but still everytime i try to install or activate a plugin it says ajax error… why is that. also when i try to save WO BAkery i get UPDATE FAILED… please help. im so stressed about this.
i figured it out – It was a cloudflare SSL issue. I cant delete this message on codecanyon so please ignore it Thanks for a great theme!
Hello, @ijazurehman89,
I’m glad to hear you figured out the issue and it was related to Cloudflare SSL!
If you have any other questions or run into any more problems, feel free to reach out.
We’re here to help and appreciate your feedback.
Enjoy using the theme!
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I already remove this menu in the menu builder but i am still seeing in the page is the side menu, it have two options (OUTLET and BUY PORTO) https://drive.google.com/file/d/18qqf7Tmilfhx_NHPGEoJqvYmY71GteM8/view?usp=drive_link
Hello, @oneidabarriosg,
Thank you for reaching out. I tried to access the URL you provided, but access was denied: https://pasteboard.co/x9SngLDZc3Ts.png.
Next, I checked your site and found both Custom Menu items in the site header. These were created using the Elementor page builder https://pasteboard.co/RmLfD1SMlz01.png . To remove them, go to Porto >> Template Builder >> Header, edit your Custom header with Elementor, delete both Custom Menu items, publish the changes, and clear your browser cache.
If the issue persists, please contact us through our support system with your site’s WP Admin URL and credentials so we can further investigate and assist you.
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Thank you, thats work
You’re Most Welcome!!
Hello, i want to add spanish lenguage how can I do this?
Hello, @oneidabarriosg,
Please use the Loco Translate plugin on your site. After installing the plugin, follow these steps:
For Porto WordPress Theme:
Navigate to Loco >> Themes >> Porto.
Edit the translation you are using for the site.
Click the Sync button.
Find the words you need to translate, add the translations, and save.Next, for WooCommerce:
Navigate to Loco >> Plugins >> WooCommerce.
Edit the translation you are using for the site.
Click the Sync button.
Find the words you need to translate, add the translations, and save.Lastly, for Porto functionality:
Navigate to Loco >> Plugins >> Porto - Functionality.
Edit the translation you are using for the site.
Click the Sync button.
Find the words you need to translate, add the translations, and save.For more details, visit: https://wordpress.org/plugins/loco-translate/
Note:
Custom (recommended) -
1. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over other locations. If this folder doesn’t exist, you may need to create it and ensure it has the correct permissions. More details can be found here: https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
2. If the issue persists, please send us the WP admin login details of your site through our support forum so we can check and resolve the issue for you.
For more information on file permissions, visit: https://localise.biz/wordpress/plugin/manual/filesystem
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Thank you
You’re Welcome!!
Submitted ticket #41495 License reset, old site not available (erased as it was staging site) 7 days unanswered. Please reset.
Hello, @flexserve,
We apologize for the inconvenience. The delay you experienced was due to selecting the wrong theme in the form when generating the support ticket, causing it to be mis-assigned. Please refer to this screenshot: https://pasteboard.co/xWewqNlkuqfa.png
We have now resolved the issue and responded to your support ticket. Please check our reply there, and ensure all fields of the form are filled out correctly when generating a support ticket in the future.
Thank you for your understanding.
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i using porto demo 22, i want some header content from shop 40 and 42 , how i can get these two demos header templet , for easy copy pest for my website. is there are anyways ? help appreciated
Hello, @mjkausar,
Please go to Porto >> Template Builder >> Header and edit the Custom Header. From there, use the Porto Studio functionality to import the specific demo header onto your site. Here is a visual guide: https://pasteboard.co/3Q28KqW1C4Zc.png
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Hello can i change this product layout to https://pasteboard.co/05ofNMWBOf1t.png tohttps://pasteboard.co/QdNbFXeCJolW.png
why is show not showing like this https://pasteboard.co/LWwXQu8QimoV.png mine is looking like this https://pasteboard.co/5xA9FeKZazE3.png
Hello, @samsonsyengo107,
1. Please go to Porto >> Template Builder >> Single Product. From there, use your page builder to edit the layout. Next, modify the product image element and select the desired layout. You can refer to this screenshot for guidance: https://pasteboard.co/5dy9QXrq2IK6.png
2. Please refer to the official Elementor documentation: https://elementor.com/help/elementor-widget-panel-not-loading/
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Hello, in the product single detail page i would like to show the page sub title when filled in. Currently the page title and page sub title is showed in the breadcrumbs. But we want to have it in the product detail page template like this: Title, Subtitle, Price. I have added a single product detail template, but there is no option to add the subtitle. All other elements are working fine. Can this be achieved by adding it from the custom detail product page?
Hello, @dionwegman,
Unfortunately, the “Porto Ultimate Heading” element does not currently support subtitles. It allows you to display the title, content, ID, and similar elements, but not subtitles: https://pasteboard.co/vwcoMot66LA8.png .
You can submit a feature request for this functionality in future updates of the theme. For now, adding subtitles will require additional customization. Thank you for your understanding.
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Hi, im not using elementor by the way, just bakery pagebuilder. But just to confirm; Why is there a Page Sub Title when editing the product itself? See this option: https://pasteboard.co/AO7U0eSSrfH7.png
Hello, @dionwegman,
Well that field is to show the page subtitle in the breadcrumbs and you have to turn ON the “Page Title” from Porto >> Theme Options >> Breadcrumbs, please refer to these screenshots: https://pasteboard.co/s6AZYe6eswhV.png & https://pasteboard.co/LRghunYDiTY7.png
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