Hello, @alohasmartphonedn,

Thank you for providing the screenshot and the site URL. I visited your site and found that the issue you’re experiencing is due to an SSL certificate problem. You can see the details in this screenshot: https://pasteboard.co/v64xFgEv5F70.png

To resolve this, please follow the instructions in our theme documentation: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/

This should resolve your issue.

Regards, P-THEMES.

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Hello, @dyadics,

Unfortunately, we do not have a specific demo for tourist packages at this time. However, you can explore some similar demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html

Additionally, you can customize the content of the products on your site according to your requirements.

The Advanced Custom Fields plugin, which is included with the theme package, allows you to create and display custom fields on your products.

You can also add content in custom product tabs and create custom templates for your products to better suit your needs.

Regards, P-THEMES.

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Hello, @linnawong,

Thank you for reaching out.

You can create the same slider effect using the Revolution Slider plugin included with the theme package. Additionally, you can view all the pre-built slider styles in our theme demos here: https://www.portotheme.com/wordpress/porto_landing/ . These sliders can be easily imported and customized to fit your needs.

You can also style the Portfolio section according to your preferences using our theme.

Everything can be easily modified using the options provided in the theme and the page builder—no coding required.

Regards, P-THEMES.

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Hello, samsonsyengo107,

We have already solved and replied to your support ticket, please check back our reply there and then reply back to it accordingly.

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Hello, @ShibcaDesign,

To configure the image size, follow these steps:

Go to the Dashboard.
Navigate to Settings > Media.
Adjust the image size settings as needed: https://postimg.cc/bSxV8jvh

Next, ensure the “Regenerate Thumbnails” plugin is installed and activated:

Go to the Dashboard.
Navigate to Appearance > Install Plugins.
Install and activate the "Regenerate Thumbnails" plugin.

After activating the plugin, regenerate the images from the plugin settings https://postimg.cc/7C438T2f . This process may take some time depending on the number of images on your site. Once complete, clear your browser cache and check if the issue is resolved.

Further, the image size also depends on the layout you used for your post pages, and for that you need to navigate to:

Porto >> Template Builder >> Archive: (For Blog page) https://pasteboard.co/4zsRP2Az1k4c.png

Porto >> Template Builder >> Single: (For Single Post Page) https://pasteboard.co/FvgSgVdNPxPb.png

Hope it should solve your issue.

Regards, P-THEMES.

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Hello, @WassDale,

Of Course, You can. For this, we added the Porto Studio feature in our theme in which you can import the other demo data into your site without importing the entire demo on the site.

Kindly refer to this article to understand with step-by-step process how to use Porto Studio on your site: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

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Hello, @Joaquim_,

The recommended size for the site logo is as follows:

Desktop: 250-400 pixels wide and 50-100 pixels tall.
Mobile: 150-300 pixels wide and 30-50 pixels tall.

These sizes can be adjusted based on your specific needs.

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Hi Porto,

You mean I should place the logo in two places with different size? Where I should place it?

And what is the difference between Logo and Logo in sticky header? Measures? I should place?

thanks,

Hello, @Joaquim_,

To ensure consistency across different screen resolutions, upload your logo once in the Porto theme options, then adjust its size accordingly.

Your logo will appear in the header of your site. If you enable the sticky header feature and scroll down, the logo you designate for the sticky header will be displayed there.

Regards, P-THEMES.

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Hello, @dyadics,

I have found and whitelisted your IP, Please try to register your theme again with the same purchase code and try again.

Regards, P-THEMES.

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Hello, @samsonsyengo107,

We have solved and replied to your support ticket, please check back our reply there and then reply back to it accordingly.

Regards, P-THEMES.

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Hello, @kieljoseph84,

Elementor is functioning well with our theme. Could you please describe the specific issue you’re encountering with our theme and Elementor? Providing detailed information, including screenshots of the problem and your site’s WP Admin URL and credentials, would be very helpful. This will allow us to examine the issue directly on your site and assist you effectively.

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when I try to edit – it stays in loading – and nothing I do is working – I disable plugins as well still no luck. Can you assist with this? I even tried safe mode and still no progress

Hello, @kieljoseph84,

Please refer to the official documentation of the Elementor plugin here: https://elementor.com/help/elementor-not-loading/

To be certain that it is not a theme issue, you can switch back (temporarily) to any WordPress default themes like Twenty Twenty – Three or Twenty Twenty – Four, just to make it sure that it works properly on default Theme or Not?

Regards, P-THEMES.

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Hello, @suchjy,

Please provide your server IP, theme purchase code, WP Admin URL, and credentials via our support forum, so we can access your site and assist you.

Regards, P-THEMES.

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Hello, i did it yesterday. Request ID is: 42151

Hello, @suchjy,

We have solved and replied to your support ticket, please check back our reply there and then reply back to it accordingly.

Regards, P-THEMES.

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Hello, @samsonsyengo107,

Please navigate to Porto >> Template Builder >> Post Type and edit the particular Product Type from there, and then remove/delete the Woo Link which is responsible for that arrow: https://pasteboard.co/qDdjr8hTQsef.png

Regards, P-THEMES.

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Hello, @Duangmal,

Porto WordPress supports the functionality of the multivendor plugin for the store to allow sale as a vendor.

For this, our theme is compatible with the Dokan and WCFM plugins both used for the multi-vendor functionality.

Here are two demos that were specially created and added to the theme for the multivendor functionality: https://www.portotheme.com/wordpress/porto/shop22/ and https://www.portotheme.com/wordpress/porto/shop22-wcfm/

Note: Before using any plugin from Dokan and WCFM I recommend you please check their documentation to understand better.

Regards, P-THEMES.

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Hello, @alohasmartphonedn,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

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Shop 43 installation is failed! Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.

Hello, @alohasmartphonedn,

Please try to set your server requirements as listed below and try again:

PHP version 8.2.
Memory Limit 512M or higher.
max_execution_time 1000 or 2000
memory_limit 512M
max_input_vars 5000
post_max_size 128M
upload_max_filesize 128M

If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.

Regards, P-THEMES.

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I have a few questions regarding the optimization of my website for mobile devices:

In reference to this image https://pasteboard.co/gqgEKsslmBsY.png, is it possible to hide the shop categories specifically for mobile devices while maintaining a professional look?

Regarding this banner https://pasteboard.co/aRSHDDmB1grK.png, how can I ensure that it is visible on both mobile and desktop devices?

For this section https://pasteboard.co/gqgEKsslmBsY.png, I would like to hide it on mobile devices since it seems repetitive . Here’s a more professional and concise version of your message regarding the password reset issue:

I am experiencing an issue with resetting my password. Despite multiple attempts, I have not received any password reset emails, even after checking my spam folder. Could you please assist me with this matter?

Thank you for your assistance.

How long please

Hello, @samsonsyengo107,

1. To address this issue, please follow these steps:

Navigate to the Dashboard.
Proceed to "Porto." 
Access "Theme options." 
Select "Skins." 
Choose "Custom CSS." 
Paste the provided code at the bottom of the black box.
Save the settings.

To view the changes on your site, clear your browser cache and revisit your website.

@media(max-width:575px){
#main-toggle-menu{display:none !important;}}

2,3. To address the issue on your site, we kindly ask you to contact us through our support system. Please provide your site’s WP Admin URL and credentials so that we can investigate and assist you further.

About the account password reset issue, please share your email which you used for your support account with me via my email: aizazawan55@yahoo.com so that I will check and help you out.

Regards, P-THEMES.

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Hello, @verdylanum,

I have uploaded the specific plugin at the following link: https://m.dropmefiles.com.ua/en/vMx2GPTwY Please download it from there, manually install it on your site, and try again.

Regards, P-THEMES.

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Hello, @alifahadagr,

First of all, thanks for showing your interest in Porto WordPress

Unfortunately, our theme does not have such feature, but you can try with some third party plugin with our theme that better suits your requirements.

Regards, P-THEMES.

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Hello, @inodes,

I understand. Please ensure you are using the latest version of the theme and plugins. If not, update them and check again.

If the issue persists, contact us through our support system with your site’s WP Admin URL and credentials. We’ll investigate the problem directly on your site and assist you further.

Regards, P-THEMES.

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I updated the theme and everything disappeared with 503 error message

Hello, @inodes,

Please contact us through our support system with your site’s WP Admin URL and credentials and Cpanel URL and Login details as well. We’ll investigate the problem directly on your site and assist you further.

Regards, P-THEMES.

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Hello, @imdelibas,

To address this issue, please follow these steps:

Navigate to the Dashboard.
Proceed to "Porto." 
Access "Theme options." 
Select "Skins." 
Choose "Custom CSS." 
Paste the provided code at the bottom of the black box.
Save the settings.
To view the changes on your site, clear your browser cache and revisit your website.

.product-summary-wrap .quantity{display:none !important;}

Regards, P-THEMES.

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Thank you. <3

You’re Most Welcome!!

Reply please

Hello, @samsonsyengo107,

You can edit your home page with page builder.
And then use “Porto Ultimate Heading OR Porto Heading” element to show the title of your section.
And under that you can use the “Porto Posts Grid” element and choose the products to show as per your requirements: https://pasteboard.co/Xczk7hcWZSFL.png

Regards, P-THEMES.

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