4028 comments found.
When i try to share a post to my facebook page its not showing the featured image thumb and not the correct title of the site kindly assist asap
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I installed Elementor Pro ‘cause I neet to switch the header on the category page. And this is not possibile with Elementor basic. But I found a bug with Soledad Theme. Soledad don’t integrate the menu correctly with elementor pro and make a fatal error on the website.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Friends, good morning!
I’m having some problems with my website:
1 – Widgets do not load;
2 – When trying to reinstall the theme, I receive the message: No permission to access this page.
Can you help me?
Tks
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I really appreciate your attention. I need to place a Banner in the Main Sidebar, but the widget won’t load!
Thanks!
Hi there,
I had a few questions about the functionality of your theme. My goal is to use the theme in combination with the Elementor builder to create the specific layouts I have in mind.
CREATING CUSTOM LAYOUTS WITH ELEMENTOR
Just confirming, is it possible to create a completely custom layout / grid with the Elementor builder plugin and then use your smart blocks within that grid in any combination?
CUSTOMISATION OF ELEMENTOR WIDGETS
I see in your video here a list of widgets that can be used within the Elementor builder, called [PenciDesign] Elements.
I’m trying to understand the extent to which these blocks are customisable.
For example, let’s say I wanted to create a large featured area at the top – will it allow me to configure a widget to be a single large post, or must all widgets be a combination of multiple posts in one of those pre-configured arrangements?
I want to make sure I can achieve the layout I want within the widgets you provide.
CONTROL OVER THE POSTS DISPLAYED AND THEIR ORDER
Will the [PenciDesign] Elements allow a totally custom selection of posts to be displayed in them: custom both in the selection and the ordering? (Ideally being able to select specific posts via the post ID).
For example, let’s say I’m using a Penci Featured Grid, can I have complete ad-hoc control over which posts are displayed for each item within the block as well as the ordering?
Or is it solely based on a category or tag and then ordered by a fixed set of properties like date published, most commented, etc.
FURTHER DOCUMENTATION OF PENCIDESIGN ELEMENTS AND CUSTOMISATION OPTIONS
I’ve read the documentation provided here, but it doesn’t provide a complete list of the PenciDesign Elements and their options.
I’m looking for more detail so that I can validate the theme will meet my requirements.
Do you have any documentation that provides more detail on each of the elements provided and the complete array of customisation options?
ELEMENTOR COMPATIBILITY
Are there any functions of your theme that require an Elementor Pro description, or can everything described be accomplished with the free version of Elementor in conjunction with a paid license for your theme?
Thanks.
Hi,
Thank you for your interest in our theme.
1/ Yes, you can create a completely custom layout/grid with the Elementor plugin in combination with our smart blocks.
2/ Yes, of course. Everything is fully customizable. You can import a block/template from our Cloud Blocks/Templates Library and edit it as you wish.
3/ Yes, you can pick any post, page, or custom post type to display.
4/ We have more than 50 custom widgets for Elementor to help you configure almost everything. Each widget has different purposes, options, and layouts. We haven’t listed all of them in the documentation, but I assure you that you can set up almost everything using our custom widgets.
5/ When using our theme, you don’t need to buy Elementor Pro. Using our theme with the free version of Elementor is sufficient. As mentioned before, our theme supports over 50 custom widgets for Elementor, enabling you to build almost anything.
Best Regards,
PenciDesign
Good afternoon, I want to install your “Theme” for a client and install additional plugins, please tell me whether the Content Egg plugin (for affiliate sites) will work with your “Theme”?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I want to buy a new theme, so I ask you, will it work with the Content Egg plugin?
Hi
Yes,our theme is compatible with Content Egg plugin.
Best Regards,
PenciDesign
Hello, my domain got expired and i forgot to revoke the license from the domain, can you help me to revoke the license so i can use the theme on my new domain? it would be helpful. or can i do it by myself or how to contact you. Thanks and waiting for your reply
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We have been having it for a week now. the search button in the header does not work anymore. When I click on it, nothing happens. It does only work on Chrome on Mac, but its not working on iPhone Chrome or Android Chrome. I also tried it on Safari and Firefox on Mac, but it did not work.
I have updated WordPress to the latest version, and all plugins are updated to date as well. I also updated the theme to the latest version.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi team,
Is it safe to upgade to wordpress 6.5.3?
Thank you.
Hi,
Yes, you can update WordPress to the latest version. Next time, you can check compatibility with the latest version of WordPress on the description page here. And If you have more questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
I see that your theme has a problem with high INP for mobile phones (https://www.debugbear.com/inp-debugger/pBG1Us-sd4t1x), can you fix it?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We need to implement this theme on our already established site, which was created using Elementor and the Hello Theme as a child theme. We installed the Slodead theme and imported the demo. We imported only the style, not the content, but we are not seeing any effect on the site. How can we use the imported demo styles?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I love the Soledad theme for my blog. I took 6 hours writing a blog and saved it as a draft and suddenly when I refreshed the page while previewing the blog, the whole post dissappeared..
My support period is expired so I am commenting here.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I got some pre purchase questions
1. is there a way to add an icon or something saying its a video post? 2. will youtube or faccebook video can be shown as feature image with a video icon on it or something automatically ?
When opening a single post is there a way for the feature image to be the video itself?
Hi,
Thank you for your interest in our theme. Yes, the theme already displays a ‘play icon’ for video posts. You can use YouTube, Facebook Video, Vimeo, etc., with this theme without any issues. It will also be replaced with the featured image when your post is in video post format.
Best Regards,
PenciDesign
After the latest update, featured images on posts are not loading when presenting search results. Have reverted to old version of theme.
Hi,
Please try to update again, clear your cache, and check if the issue persists. If the problem persists, kindly create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello i want to ask
1. a. AI content generation tool b. AI image generator c. Text to speech
is this all AI type and creation type plugins are free with your theme? does they have any Limitations? like after months or some limited use? or they are complete free with theme to use with license site
========== 2. do they need any other or 3rd party purchase from my side? like subscription monthly or yearly from 3rd party site?
Kindly please reply fast, i am planning to buy this theme
Hi,
Thank you for your interest in our theme.
1/ Yes, all the plugins you’ve listed are provided free with our theme. You can easily install them via Appearance > Install Plugins after activating our theme. These plugins are complimentary with the theme license. However, if you reach the rendering limit imposed by OpenAI, you’ll need to upgrade to a premium account. Please note that this limit is set by OpenAI, not by us.
2/ No, you do not need to make any additional purchases from third-party sources to achieve the functionality showcased in our demos. Everything required to replicate the demos is included within our theme package.
Best Regards,
PenciDesign
“if you reach the rendering limit imposed by OpenAI, you’ll need to upgrade to a premium account. Please note that this limit is set by OpenAI, not by us.”
From above sentence i feel that I need to setup OPEN AI api to this tool right? so it will be from my Open AI account correct? or not?
Hi,
Yes, you simply need to obtain the API key from your OpenAI account in order to use AI features.
Best Regards,
PenciDesign
okay great, thanks
Hi, Can I use all Penci plugins, for example, to create new post features, subscriptions, profile systems, etc., on the Business Template “https://demosoledad.pencidesign.net/soledad-business-multipurpose/”? Thanks.
Hi,
Yes, you can use all the Penci plugins for all the demos. You can install them via Dashboard > Appearance > Install Plugins.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I’m considering building a news website as requirement below:
1. Users can log in using Google, Facebook, or Apple accounts. 2. Access to articles is restricted to subscribers only, requiring payment. 3. Subscribers can select specific categories of news to subscribe to. 4. The website should integrate with the WooCommerce payment gateway. 5. Users should have the ability to become authors and share articles or news they’ve written. 6. Articles can have multiple authors contributing to them. 7. May we know which builder are using in this theme
Hi,
Thank you for your interest in our theme.
Regarding points 1 & 3: Unfortunately, the current version of this theme does not support those features.
For points 2, 4, 5, 6: Yes, you can accomplish those tasks with our theme.
For point 7: The theme already supports Elementor Page Builder & WPBakery Page Builder. Additionally, it offers more than 50 custom elements for Elementor and 50+ custom elements for WPBakery Page Builder, enabling you to build a wide range of layouts and designs.
Best Regards,
PenciDesign
Which subscription options are available? Will it automatically renew monthly or yearly? Does it include limits on the number of posts one can view, such as a cap of 10 posts per month, or how does it operate? For the posts submitted by user can if limit must approve by admin? How to become author , need pay or free?
Hi,
Our Paywall plugin offers two subscription options: monthly/yearly subscriptions to view posts or subscriptions based on the maximum number of posts that can be viewed.
- Monthly/Yearly Subscriptions: These subscriptions renew automatically. Users can access posts based on their subscription plan.
- Maximum Post Views Subscriptions: Users can subscribe to view a set number of posts for a specified fee. For example, $10 for 10 posts, $20 for 25 posts, etc.
Our Front-end Submission plugin provides control over post statuses (pending, auto-publish, trash, etc.) after users submit posts. You can manually approve posts before they are published.
Enabling the ‘Premium Submission Mode’ feature in our Front-end Submission plugin requires users to pay before submitting posts to your site.
Best Regards,
PenciDesign
If I want to use this template Soledad Video Blog, I need the following feature:
1. Only subscribed members be able to view the video. 2. The admin able select upload the video directly from the media or youtube
Hi,
Thank you for your interest in our theme.
Yes, you can do all of that using our theme.
Best Regards,
PenciDesign
My current website use WPBakery Page Builder, I want to swich to this theme. Can I use WPBakery Page Builder for this theme?
Hi,
Yes, of course you can. This theme also supports WPBakery Page Builder.
Best Regards,
PenciDesign
There seems to be a bug after updating, with the featured slider not displaying or being hidden. Please can you assist this is only happening since update.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Another question please I want a special design for a car website Is this design available in an Arabic version?
https://soledad.pencidesign.net/soledad-cars/Hi,
Thank you for your interest in our theme.
Yes, you can set up any demo to the Arabic version.
Best Regards,
PenciDesign
Hello. If I purchased the theme, do you provide installation service on WordPress?
Hi,
Thank you for your interest in our theme.
Yes, our support team can help you with this. After purchasing our theme, please create a new ticket on our support forum, and our developers will be happy to help you.
Best Regards,
PenciDesign
