Hello,

Thanks for reaching out to us.

The WP All Import and RealHomes Addon for WP All Import plugins are not our products, so they are not listed under the RealHomes → Plugins section.

If you like to install them, kindly find them in the WordPress repository.

If you need further assistance or have questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

Thank you for reaching out to us.

Agents and agencies should omit any details they prefer not to disclose. This allows for properties to be listed with or without specific information, as desired.

Additionally, agents can include a button or link within the Description area of the property listing. This link can redirect users to their website when clicked.

If you have any further questions, please let me know.

Best regards

Thanks for the reply but am sorry my request not fully addressed. If a button should be provided to visitors to click to redirect to the specific property, it is not possible for the agents/agencies to provide that on my website, first they dont have admin access to be able to create buttons individually and business wise too it is not feasible. This is strictly a task for the website owner to carry out. so please can you show me how i can set up the button to look like the example in the link below where OpenRent agency listed their properties on Rightmove.co.uk with Rightmove.co.uk providing button redirecting visitors to view the particular property on OpenRent: https://i.postimg.cc/25tCXZgb/propertydeals-Detailedpage-Agent-Agencies-Landlord-Website.png

Hi,

Any user can add a link to the Description section of the property using the following code.

<a href="https://google.com">Go to OpenRent</>
</a>

We can also stylize it like a button using custom CSS. So, it is quite possible to add a button even from the frontend user dashboard.

If you would like to have a proper button field, it would require some code-level changes. For any further assistance or questions, please create a support ticket using the link below, and our support team will be happy to help.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

Thank you for reaching out and for being a valued customer.

Yes, you are entitled to lifetime updates for the RealHomes theme. You can always download the latest version from your Envato (ThemeForest) account.

Regarding customer support, it requires a valid support period. This is because we provide premium support services, which entail significant costs to maintain a high standard of service.

Please let me know if you have any further questions or need assistance with the theme updates.

Best regards

Hello, I really appreciate you replying to my question. Whilst I understand that I can download the latest version my question is can the existing theme be updated or a new install required which will mean reloading existing listing and content? If I can upgrade I have no problems renewal my support. Looking forward to your reply.

Hi,

The latest downloaded version of RealHomes can be updated into an existing installation. However, we recommend that you always take a full backup before updating any theme or plugins in WordPress.

To update RealHomes on your website, kindly follow the helping guide.

How to Update RealHomes:
https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/

Please let me know if you have any other questions.

Thanks & Regards

Hi,

Thanks for reaching out to us.

Please consult the following guide to fix the mentioned problem.

How to Fix Warning about Google Fonts:
https://support.inspirythemes.com/knowledgebase/how-to-fix-google-fonts-error-after-updating-realhomes/

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

That worked. Thanks!

Hi,

Thanks for reaching out.

Please complete the setup according to the provided guide. This will register all the strings into the Polylang Strings Translation section.

Setup Polylang:
https://support.inspirythemes.com/knowledgebase/how-to-setup-multilingual-website-with-polylang/

If you need further assistance or have questions, kindly create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

I appreciate your interest in our product.

To test the property submission process in any RealHomes demo, please log in using the username “demo” and the password “demo”. Once logged in, click on “Submit Property” to proceed.

Please feel free to reach out if you have any further questions or need assistance.

Best regards

Hi, I’m testing this layout https://sample.realhomes.io/modern02/list-layout/. I managed to login but don’t see and option to upload properties

Hello,

PURCHASED tag is not showing with your name.

So, if your client purchased this theme, then ask him for purchase code and use that to communicate with us on our support site.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Thanks & Regards

Hi,

Thank you for reaching out to us.

We haven’t tested it with the WP All Import plugin yet. However, it should notify you of any properties submitted through either the backend or frontend dashboard.

If you have any other questions, please let me know.

Best regards

can you clarify what you mean by front end and back end dashboard?

I feel like this would be a very important thing to test, considering how many users probably use your preferred import provider

Hi,

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards

Hi John,

​Thank you for reaching out to us.

The Property Status isn’t removed, it is just moved down in the card above the price. We have also added Property Type to the card, that’s why we had to move it down.

For any further assistance or questions, please create a support ticket using the link below and our support team will be happy to assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Best regards

Every time a change is made it is necessary to manually change the slug URLs! This makes the experience bad for the visitor!

Hi,

Thank you for reaching out.

The URL slug must be updated manually due to the way WordPress functions. This is not specific to RealHomes but is a standard process within WordPress.

If you have any further questions or concerns, please let me know.

Best regards

Hi,

We haven’t received any similar reports, so we must debug it thoroughly. Please create a ticket at our support platform to it further debugged.

Thanks & Regards

So i have to pay $50 dollars for a basic feature to work???

Hi,

The mentioned issue isn’t occurring on our side, so it is only happening on your specific website. So, that’s why we must look into it thoroughly.

You can also contact us through the contact form located on our profile page here: https://themeforest.net/user/inspirythemes

Thanks & Regards

Hi,

Thank you for reaching out to us. We appreciate your interest in RealHomes.

RealHomes does not currently support Fractional Property Sales.

You can easily disable any property by assigning it the “Sold” status.

RealHomes provides a comprehensive frontend user dashboard.

If you have any further questions or concerns, please feel free to ask.

Best regards

Hi,

Thanks for reaching out to us.

The Membership packages can’t be available for non-registered users. A user must sign up to access their pricing. However, we have it in our to-do list to create a template to display the Membership packages in a future update.

For any further assistance or question, please create a support ticket using the link below and our support team will be happy to assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Best regards

I dont know whether i made myself clear enough in the previous message. But am simply asking what many other ecommerce websites do by displaying their prices on the homepage main menu for visitors to view and review affordability first before even registering and subscribing, some even offer free trial as shown in this link: https://i.postimg.cc/2yCHV1qf/Whats-App-Image-2024-05-23-at-10-37-08.jpg

Hi,

Thanks for reaching out to us.

Please share the URL of your website so I can have a look and assist you with your concerns.

Best regards

Hi,

Please use the following CSS code in the Additional CSS box ( Dashboard → Appearance → Customize → Additional CSS ) to adjust the size of the logo.

.rh-ultra-logo {
    display: contents;
    max-width: 225px;
}
.rh-ultra-logo {
    width: 225px;
}

For any further assistance or questions, please create a support ticket using the link below and our support team will be happy to assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Thanks & Regards

Hi,

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards

If there is an actual solution to the above bug then I will renew my support and proceed. So please let me know if that’s the case

Hi,

If you have configured RealHomes Membership plugin with RealHomes WooCommerce Payment Add-on plugin, then the only step left is to configure WooCommerce payments via Dashboard → WooCommerce → Settings → Payments as guided here.

Please let me know if you have any further questions or concerns.

Thanks & Regards

Hello,

Thank you for contacting us.

You can link the “Let Us Call You!” button to the Contact Page or any other relevant section on the home page. This allows customers to provide their contact details and request a call from your business.

If you have any additional questions or concerns, feel free to let us know.

Best regards

Hello,

Thank you for considering our product.

At present, the RealHomes theme seamlessly integrates with the iHomeFinder Optima Express IDX plugin, enabling you to connect to the MLS service.

If you have any additional questions or concerns, please don’t hesitate to reach out.

Best regards

Hello,

Kindly read the reply here: https://themeforest.net/comments/30663651

Best regards

Hi,

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards

Hi thanks for the reply, i have already asked these questions on the support website, but no response that’s why i published them here too.

Hi,

Our support team is already communicating with you, so please allow us to get back to you asap.

Thanks & Regards