5421 comments found.
Hi,
I bought several licenses for different projects, and since yesterday Chrome Inspector gives multiple errors (404 for a minified file) and this error:
/wp-content/plugins/elementor/assets/js/preloaded-modules.min.js?ver=3.22.3
Plugins and core are all up to date. I’ve reached out to Elementor and they say it’s a problem with the theme.
thanks in advance.
Foffo75
Hello, @Foffo75,
Please reach out to us through our support system with your WordPress Admin URL and credentials. This will allow us to investigate the issue on your site and assist you accordingly.
Regards Andon-Design.
I want to buy this theme again, but I have a pre-sale question regarding the specific demo (Farm store). Will there be an option to hide the footer in mobile view? We have apps where the checkout page lands in the web view, and it won’t look good with the footer enabled.
Hello, @Ntarjoseph,
Thank you for considering the Udesign theme once again.
Of course, you can disable the footer on mobile. After importing the demo, go to Edit Footer with Elementor >> Footer Sections and change(Turn OFF) their Responsive settings.
Refer image: https://ibb.co/T8PdTDP
Regards Andon-Design.
Can you add TikTok to /wp-content/plugins/u-design-core/inc/widgets/share/widget-share-elementor.php? I have to manually update myself every time you update your core. Thanks.
Add ‘tiktok’ => array( ‘fab fa-tiktok’, ’’ ), after Line 28. Add ‘tiktok’ : [ ‘fab fa-tiktok’, ’’ ], after Line 627.
Hello, @mobileskunks,
Thank you for your suggestion and providing specific code changes. We appreciate your feedback and want to make sure our theme meets your needs.
We will review your request to add TikTok to the Share widget and consider including it in a future update of our core plugin. In the meantime, if you run into any issues or have further suggestions, please don’t hesitate to get in touch.
Thank you for your patience and understanding.
Regards Andon-Design.
Hi,
I think the word “Home” and “search” from breadcrumb are not used by your theme from the “alpha” translation.
Home > Search -
Into the “po” file generated to translate “en_GB.po”, I see these two words. But on a search page results, the “Home > Search” words are not translated.
Do you know the PHP file used to show these words ?
Thank you for your help,
David
Hello, @ZixarMedia,
These words are coming from the Udesign core plugin. If you are using the Loco translation plugin then please navigate to the Loco >> Plugins >> Udesign-core >> Edit the Translation language >> Find the words and translate them: https://ibb.co/FB7Wfnv https://ibb.co/48VwYC4
The result should look like this: https://ibb.co/Lv7Qd7F
If the issue still exists then please send us the WP admin login details of your site through our support system so we will check and solve the issue for you.
Regards Andon-Design.
Yes ! Translated 
Thank you.
Have a nice day.
You’re Most Welcome!!
I updated UDesign theme to 4.10.2, but the plugin Essential Grid 3.1.1 with the security vulnerability still does not have an update from 3.1.1 to 3.1.2. When will that update be available?
Hello, @soupbone,
We already released the updated version of the plugin with the theme update.
Udesign: 4.10.2
Essential Grid: 3.1.2.2Please try to update the plugin from Appearance >> Install Plugins and if still you will face the same issue then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
I am at Udesign 4.10.2, but there is no way to update the plugin from Appearance >> Install Plugins for Essential Grid 3.1.2.2. When I go to https://d-themes.com/udesign-support/ and sign in to Open support ticket it goes to a Wordpress Critical Error page. So I am unable to send you my WP Admin URL and Credentials so you can help resolve this. What is the next step?
Hello, @soupbone,
About your issue related to support system, critical issue, it seems that you used the same email for the multiple support accounts, so for that please try to use the new email.
And to share your site WP Admin URL and Credentials, you can share with me via my email: udesignaizaz@gmail.com so that I will check and help you out.
Regards Andon-Design.
I’d like to request a purchase code reset. I haven’t used this theme in a while. Error: Purchase Code is not valid!!!
Hello, @kelidrissi,
I have reset your purchase code now, please try to use it on your site now.
Regards Andon-Design.
I still got this error: Purchase Code is not valid!!! Please check purchase code again.
Hello, @kelidrissi,
The reset has been completed, and I’ve double-checked it. If the issue persists, please contact us through our support system. Share your site’s WP Admin URL and credentials with us so we can investigate and assist you further.
Regards Andon-Design.
Hello, I am trying to update the theme on marketingseo.hu. I can not update the core and essential grid. Error is : already_used. The license says it is ok and I can update the them but can not update the above plugins at all. The themeforest file (all files) does not contain the core plugin. How should it be fixed?
Hello, @PRoveBt,
I have reset your purchase code, Please try to re-register your theme again with the same purchase code and then try to update the theme and after that try to update the plugins one by one and let us know the result.
Regards Andon-Design.
thank you. Do we need to do this at every update?
Hello, @PRoveBt,
You don’t need to do this every time, but with each theme update, you’ll also get the latest plugin updates. Typically, when you update the theme, you can easily update the plugin by going to Appearance >> Install Plugins.
Regards Andon-Design.
I just updated the theme from an older version (trying to move my client to php 8.1) and it’s telling me that my purchase code has already been used (back from 2016 – but it’s the same site, same server, etc.) can I get the code reset so I can apply it and re-activate the site? Thank you!
Hello, @SR20DETg20girl,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you! It looks like when I upgraded the theme it lost all of my data and customizations (even though I was using a child theme) so I may have to roll back to the previous backup I had taken – I’m worried I may run into issues with the activation code again. How can I prevent having to ask you to reset it over and over as I troubleshoot this upgrade? thank you!
Hello, @SR20DETg20girl,
If you prefer not to ask repeatedly, I suggest the following steps before removing the site or running a backup:
Navigate to Udesign >> Theme License.
Unregister the theme license.After completing these steps, you can reset, remove, or back up your site. Then, reapply the license, and it should work for you.
Regards Andon-Design.
I’m sorry, but I can’t find the Theme License setting to un-register? When I go to the Udesign menu section there is no “Theme License” option and it shows registered but nothing to click to change it.
Hello, @SR20DETg20girl,
Sorry for the confusion, but you have to click on this registered link: https://postimg.cc/nsKwzt39
Regards Andon-Design.
I’d like to request a purchase code reset, as I’d like to reuse it. Since I haven’t utilized this theme in a while: i have this error: already_used Please check purchase code again.
Hello, @fouadadam11,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
thank you bro this is good now
You’re Most Welcome!!
I’d like to request a purchase code reset, as I’d like to reuse it. Since I haven’t utilized this theme in a while, it should be inactive everywhere.
First 8 characters of purchase code: 918d1229
Hello, @BlackSky86,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Please reset my 6 purchased codes as I had a general failure in my web hosting and had to delete everything. Now I can´t reinstall, it says: “the codes are in use”
Hello, @ramonhinojosa,
The Code used on this site: https://legal13.mx/ c0b0f792 Reseted.
The Code used on this site: https://coprint.com.mx 77e436b4 Reseted.
The Code used on this site: https://seguso.mx b6df710c Reseted.
The Code used on this site: https://notaria13tonala.mx 36d59aee Reseted.
The Code used on this site: http://encinogrande.org.mx 0683067b Reseted.Lastly this site: https://gogoenglish.org I can confirm this site is working fine and the Theme is also Udesign activated on this site, So Why you want to reset that purchase code? As you know one single license is for the one single Live URL only, this is Envato policy and you may wish to confirm with Envato as well, So please explain about this site.
Regards Andon-Design.
gogoenglish.org code was the only site thay could be reactivated without problem and is working fine, please don´t reset it. Sorry for the inconvenience
Hello, @ramonhinojosa,
Thank you for the update. I’m glad to hear that gogoenglish.org is working fine and does not need to be reset. I appreciate your attention to this matter. Please let me know if there are any other issues or if there is anything else I can assist with.
Regards Andon-Design.
Please reset my purchase code as I want to use it again. I have not used this theme in a log time and it should not be active anywhere.
Hello, @wiseowldata,
Could you please provide the first eight digits of your theme purchase code? This will allow me to verify and reset it for you.
Regards Andon-Design.
1cbfbb14
Hello, @wiseowldata,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you!!!
You’re Most Welcome!!
hi there, listen i have a problem about theme update 4.10 .. see here: https://www.dropbox.com/t/d0gdPYVbKqqT9tIk ... give me the error already_used ??? we use this theme on first Domain 39marketing.it .. idea? thanks a lot
Hello, @39marketing,
I have reset your purchase code now.
Please navigate to Udesign >> Theme License.
Unregister the theme from there.
Re-register the theme with the same purchase code.
And then try to update again.
Regards Andon-Design.
Hello There,
I see that the theme is not compatible with Elementor. So that means that it’s no longer compatible with WPBaker? If so, why? I purchased the theme under the site designer that I wanted and needed. Now you’re forcing me to convert to a different one that I do not prefer. Totally sucks.
Hello, @DigitalChica,
No, it’s not like you’re saying. The theme is compatible with Page Builder plugin Elementor but not with Wp-Bkakery.
You can check the documentation link provided which has essential guidelines about the plugin: https://d-themes.com/wordpress/udesign/documentation/2021/05/26/installation-updates/
What compatibility issue did you face while using Elementor plugin?
Regards, P-THEMES.
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I have 2 licenses for the Udesign, and it is telling me to update the core plugin. when I try to update the plugin from the site wizard, i get “failed”. when I try to update it from the UPDATE link on the plugin page, I get “already_used”. how do I update the plugin?
Hello, @amixa,
I have reset your purchase code. Please go to Udesign >> Theme License, unregister the theme, then re-register it using the same purchase code. After that, update the theme first, followed by the plugins.
Regards Andon-Design.
Hi,
After updating to the latest version of the UIdesign core plugin, suddenly on a LIVE site, there is this background loading in multiple designs, what the hell is this?
https://d-themes.com/wordpress/udesign/studio/wp-content/uploads/sites/20/2023/12/bg-1.pngHello, @rayalist,
We apologize for the inconvenience. We have checked the latest version of the theme on our test site and confirmed there are no issues. It appears the problem is specific to your site.
Please contact us through our support system by creating a ticket. Provide detailed information about your issue and include your site admin access. This will allow one of our customer support team members to investigate and provide a proper solution.
Regards Andon-Design.
Mobile menu loading very slow is any solution for this issue i want to purchase
Hello, @dhtransportation,
Thanks for showing your interest in our theme.
To disable the lazy load feature for the menu, go to Theme Options, then Features, and select Lazy Load. For a visual guide, refer to this screenshot:: https://postimg.cc/n9BCj1MX
Regards Andon-Design.
I am trying to update the social icons but I do not have the SHARE option like in your document https://d-themes.com/wordpress/udesign/documentation/2021/10/23/share/
Hello, @lizette6,
The single product and post page layouts are custom-built in our theme, and the option for social sharing from the theme options has been removed. However, you can manage the social share icons by editing the layouts via U-Design >> Layout >> Template Builder.
Please refer to these screenshots: https://postimg.cc/t1R70qDD & https://postimg.cc/dZs5rT9r
Regards Andon-Design.
Hello I am thinking of purchasing your theme, I have a question I would like to ask, is it mandatory to use the Elementor Pro plugin when editing the theme? I would be very happy if you answer me.
Hello, @ibrahimyavuz41611,
Thanks for showing your interest in our theme.
No, you don’t need to use the Elementor Pro plugin with this theme. The theme includes the basic version of Elementor, and all our demos are created with it. However, using the Pro version is optional. It’s not required.
Thank you for your interest in our theme!
Regards Andon-Design.
Thank you for your answer. Do we have the opportunity to benefit from updates for a lifetime? Thank you.
Hello, @ibrahimyavuz41611,
Yes, absolutely. Purchasing a theme license grants you free lifetime updates for the theme.
Regards Andon-Design.
Hi guys, plz reset my licence. thank you
Hello, @Azerty514,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
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