6639 comments found.
Hi! When I try to go to setting of sales booster like the fake sale popup it doesn´t open, also when I try to deactivate another one, how can I fix it?
Hello, Kreatmedia,
Thank you for getting in touch with us.
Please ensure that you have cleared both your plugin and browser cache following the recent theme update. Should you encounter any issues thereafter, do not hesitate to contact us. You can reach us through the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Additionally, please provide temporary wp-admin access so that we can review your settings thoroughly.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Thanks! it worked
Hello, Kreatmedia,
You’re welcome!
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Hi, is there a way to add Adobe Fonts to the site?
Hello,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, Perfect theme! Thank you! Please let me know what to do, because all products categories aren’t showing in shop page (just disappear. Few days all works fine).
Thank you very much.
Hello, NarbutasT,
Thank you for getting in touch with us.
We are currently unable to access your website as it appears to be in maintenance mode.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Perfect, thank you 
Oh, my support are expired 
Can you just tell me where to find this bug
Now the maintenance mode is off
Hello, NarbutasT,
WooCommerce > Status > Tools > WooCommerce transients > Clear. Then go to Appearance > Widgets > make sure that Product Categories widget is added to Shop sidebar area.
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8theme team
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Thank you, product categories filter in widget show up, but product categories list is empty. Xstore product categories won’t show up at all
Hello,
Please verify the functionality by switching to the default WooCommerce theme, Storefront. Navigate to Appearance > Themes, then install and activate the Storefront theme. Should the issue continue to occur exclusively with our theme, kindly reach out to us via email at https://themeforest.net/user/8theme and provide URL + temporary wp-admin access for further assistance.
If the problem persists in the default theme as well, we recommend contacting WooCommerce support for additional help.
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8theme team
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Perhaps it helps:
Uncaught Error: Call to undefined function etheme_get_option() in /home/u890663904/domains/wryedgedirect.com/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php:24
Hello,
Please review our most recent response at your earliest convenience.
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8theme team
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Wrote you an email
Thank you
Best support!!! Thank you very much!!!
Hello, NarbutasT,
You’re welcome!
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Hi I have breadcrumbs on top left side of shop page and single product page overlapping my menu and I cant find anywhere option to disable the breadcrumbs.
Hello, Megcata,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
In case you are using XStore Builders via Elementor https://xstore.helpscoutdocs.com/category/182-xstore-builders , edit templated and delete the Breadcrumbs widget.
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Why can’t I find and install the “home banner” during the import phase from WPBakery themes? Doesn’t appear on the list? Can you help me?
https://prnt.sc/CigpBNqJ0LurHello, Ressamendy,
Thank you for getting in touch with us.
Please read this thread https://www.8theme.com/topic/missing-home-banners-theme-on-import-demo-page/ Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, is it compatible with B2Bking Plugin?
Hello, Bhamramuzik,
Thank you for getting in touch with us.
We would like to inform you that our theme has not been directly tested with the plugin you mentioned. Should you encounter any compatibility issues, please do not hesitate to contact our support team via our support forum. We are committed to assisting you in resolving any issues, or alternatively, we will provide you with a refund.
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My sidebar is showing no product categories, on the categories menu too it’s empty, breadcrumbs working fine , it was working fine for the past months , i did no change on the website.
how do i fix that ?
Dear ouamrane_samy,
Thank you for using XStore theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
I bought to licenses. On both website the site works super slow. I don’t know why, but I am planning to switch template soon. As I don’t have it with other websites. It feels this is really the case due to the Xstore theme. Anyone else having this issue and experience too?
Hello, Michielh,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello team, I only have 1 question before purchasing. Is it possible to have mega menu in mobile or is this only for laptop/tablet devices and mobile has simple menu not mega menu? Thanks the theme looks great.
Hello, Gymstorem,
Thank you for getting in touch with us.
Menu with sub-items can be on mobile, for example – https://prnt.sc/4kUY3BH3eoSH
If you have any additional questions or concerns, please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
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Hi, when adding a new header, the header is above the content.
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
It appears that you need to disable the Overlap option – https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor#eatures-gwnX12
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When adding a new page or post, the backend xstore options like below: https://prnt.sc/kAiqMJxe9nXD Why?
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
Save the page/post and reload your browser tab window, it will be fixed.
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8theme team
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Hello, 4nodestechnologies,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum and provide URL of your site, as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, add to cart and buy now buttons disappeared on single product page
Hello, Megcata,
Thank you for contacting us and for using XStore.
We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.
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8theme team
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thank you
Hello, I am a faithful customer, I have been using this theme for several years. Now I am interested in the Demo Real Estate. Is there a Whatsapp button function or instead of the simple contact form? Finally, I do not think the Add to Cart valid for the domain of Real Estate, it may be that I use it without this option?
Hello, Samticket,
Thank you for contacting us and for using XStore.
1/ The Whatsapp button function is not included by default. You can maybe find plugins that can provide it. Please note that we don’t give a guarantee for full theme compatibility with all existing 3rd party plugins.
2/ Yes, catalog mode https://prnt.sc/57z4qyTDJRq5 can be activated via Theme Options.
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8theme team
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hi Does this design support multiple levels of categories?https://xstore.8theme.com/elementor/demos/wedding/shop/
Hello,
Thank you for getting in touch with us.
These settings for the Shop page https://prnt.sc/0QWGjplDgowu are independent of the theme and come from the WooCommerce plugin.
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8theme team
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yes know that, i mean does the theme support showing multiple levels of categories?
Hello,
Our theme supports all default WooCommerce functionality, for example – https://prnt.sc/D-ryJBheJHmw > https://prnt.sc/72oJOGxmI53n + https://prnt.sc/AtPlSd2QhzBd
We hope this information is helpful.
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8theme team
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Hi there! I have some issues with the global setting. 1) although i have changed the fonts everywhere in the settings, and it shows correctly in Elementor, but once i close the elementor, it still shows the demo fonts. 2) same problem with the accent color 3) the slider title shows in different colors on desktop as on mobile device 4) i set the slider as stretch, but it still has a gray margin on the left. Could you please take a look and fix it, thanks.
Hello,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Saya ingin membeli dan apakah support untuk adsense atau plugin ad inserter dan juga saya melihat demo anda bermasalah pada https://xstore.8theme.com/demos/mobile/ ( tidak bisa di load atau hanya layar putih ) dan banyak kendala pada inspect
Hello, Erpedia,
Thank you for getting in touch with us.
We kindly request that you contact us through the email form available on our page at https://themeforest.net/user/8theme. Please provide a detailed description of your requests, including examples, to help us serve you better.
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8theme team
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saya sudah mengirimkan pesan. semoga anda bisa mencoba plugin ad inserter dan menguji coba https://xstore.8theme.com/demos/mobile/ apakah thema tersebut berfungsi secara normal atau tidak karena jika saya buka tautan demo thema tidak berfungsi
note : hanya thema demo tersebut yang tidak berfungsi. sehingga bukan kelasahan pada jaringan saya.. saya harap anda bisa cek ulang pada halaman tersebut dan support plugin ad inserted
Hello, Erpedia,
We hope this message finds you well.
We would like to inform you that we have successfully resolved the cache issue on the demo, as reported. We appreciate your vigilance in bringing this matter to our attention.
Thank you for your cooperation.
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8theme team
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The function on Sales Booster panel can’t be activated. It shows a web popup notification with nothing.
Deactivate also doesn’t work, why?
Hello, Tianxialuyalu,
Thank you for contacting us and for using XStore.
We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
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8theme team
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Did it and updated the patcher, it doesn’t work.
Also the settings function can’t be opened.
delete
Hello, Tianxialuyalu,
You need to clear the cache.
To get further assistance, contact us by email via the contact form on this page – https://themeforest.net/user/8theme
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8theme team
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After importing Jewellery Niche Market Demo, it was too slow. Tested on gtmetrix and got E. The performance score is 24%. The xstore elements on page is loading and loading, Why?
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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No third party plugin, only yours. A new site with your demo. How to send your domain? PLease look at it, Thanks
Hello, Tianxialuyalu,
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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i need to tweak my xstore theme to accomdate subscribtion plans for digital products released on weekly basis, is it available through your theme?
Hello,
Thank you for getting in touch with us.
We believe that you may need to utilize an additional plugin to achieve the desired result. We recommend contacting WooCommerce for further instructions – https://wordpress.org/support/plugin/woocommerce/
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8theme team
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I can’t update the theme and core plugin to latest
Hello, Megcata,
Thank you for contacting us and for using XStore.
Please follow these articles – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Or download archives from this page – https://www.8theme.com/downloads/ Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.
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8theme team
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I get error when I try to update from file: 504 Gateway Time-out
Hello, Megcata,
We appreciate your prompt response.
It means the issue is independent of the theme, and you need to contact your hosting provider. Also, read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/
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8theme team
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