23226 comments found.
Hello I have other questions, I cant click on the edit, remove buttons on categories or products details is this a problem with wordpress or the porto?
Hello, @oneidabarriosg,
We apologize for any inconvenience. The issue you’re experiencing appears to be specific to your site. I noticed that you are using an outdated version of the theme.
Please update your theme and plugins to the latest versions and check if the issue persists. If the problem continues, try switching to a default WordPress theme, such as Twenty Twenty-Four, to determine whether the issue is related to our theme.
You can find the theme’s changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
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Where i can check and update the theme?, i see the message of the update and i do it, so i thnik i have the las version
Hello, @oneidabarriosg,
Your site is still using the old version of the theme: https://pasteboard.co/cMnaNIqxOvNs.png the latest version of the theme is 7.1.5 and here is the changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
How to update the plugins: https://www.portotheme.com/wordpress/porto/documentation/update-plugins/
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WordPress Porto plugin <= 7.1.0 – Unauthenticated Local File Inclusion via porto_ajax_posts vulnerability Unauthenticated Local File Inclusion via porto_ajax_posts vulnerability discovered by István Márton in WordPress Theme Porto (versions <= 7.1.0)
Porto Theme – Functionality <= 3.0.9 – Authenticated (Contributor+) Local File Inclusion via Post Meta The Porto Theme – Functionality plugin for WordPress is vulnerable to Local File Inclusion in all versions up to, and including, 3.0.9 via the ‘slideshow_type’ post meta. This makes it possible for authenticated attackers, with contributor-level and above permissions, to include and execute arbitrary files on the server, allowing the execution of any PHP code in those files. This can be used to bypass access controls, obtain sensitive data, or achieve code execution in cases where php file type can be uploaded and included.
Hello, @iontics,
We have already fixed this vulnerability with the latest version of the Theme and Plugin, please check it here: https://patchstack.com/database/vulnerability/porto-functionality/wordpress-porto-theme-functionality-plugin-2-11-1-broken-access-control-vulnerability?_a_id=110
https://patchstack.com/database/vulnerability/porto-functionality/wordpress-porto-theme-functionality-plugin-2-11-1-unauthenticated-sql-injection-vulnerability?_a_id=110
Please update the theme and plugin to the very latest version and it should solve your issue, please check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
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Please help me! The option Member on Theme options is enabled (like this screenshot: https://postimg.cc/LJXX7RjZ ), but when accessing the member link and archive link, there is a 404 error.
Hello, @trcnam,
Please navigate to WP-Dashboard >> Settings >> Permalinks and reset and resave the permalinks from there, and check back again.
If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi! I’ve changed a setting and for somehow within the Product Archive page, the filtering, sorting, list/grid view bar at the top has gone next to the products.
I’ve created a shortlink to take you to the website to view it so you have a better understanding: https://shorturl.at/z1Ups
Could you provide a suggestion where I can revert it so that it goes to the top.
Thanks
Hello, @ShibcaDesign,
It appears that you are using the archive builder to create the layout for your custom shop page.
Please go to Porto >> Template Builder >> Product Archives, edit the Custom Shop page layout using the page builder that you use on your website, and then adjust the layout and settings to suit your needs.
Regards, P-THEMES.
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How do i limit the product title characters to two lines even if title exceeds. Products all over the place and price not aligning
Hello, @jimjohnstone92,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
h3.porto-heading.post-title a {
display: -webkit-box;
-webkit-box-orient: vertical;
-webkit-line-clamp: 2;
overflow: hidden;
text-overflow: ellipsis;
white-space: normal;
max-height: 3em;
line-height: 1.5em;
width: 100%;
}
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Like below all the other css code or in-between certain line of code? Not used css before. Thanks
Thanks all sorted
Sound’s Good!!
CASE, PRACTICES, ITSERVICE POSTS DO NOT ACCEPT ANY TYPE OF CONTENT UPDATE. I TRIED TO MODIFY THE TEXT THAT COMES IN THE DEMO BUT ALTHOUGH THE MODIFICATION APPEARS INTERNALLY IN WORDPRESS (IN THE ADMIN PANEL) THEY DO NOT APPEAR PUBLICLY. NEITHER WHEN I AM LOGGED IN OR WHEN I EXIT LOGIN. I HAVE ALREADY CLEARED THE CACHES IN THE BROWSER, WORDPRESS, THE DATABASE, THE CDN AND NOTHING. I TRIED TO ACCESS FROM COMPUTERS IN DIFFERENT LOCATIONS AND THE ERROR PERSISTS. WHEN CREATING A NEW POST OF THE SAME TYPE I CAN SEE THE POST WITH THE TEXT I INSERT, BUT THE CONFIGURATION IS ALSO COMPLETELY DIFFERENT, IT DOES NOT ACCEPT THE SECTION CONFIGURATIONS FOR QUESTIONS.
Hello, @sambali,
1. For services Post Type, please follow these instructions: https://themeforest.net/comments/30714607
2. For Case Post Type: Please navigate to Porto >> Template Builder >> Post Type and edit the Case Type, you will find the “content” element and when you edit it you will find content displayed as “Excerpt”: https://pasteboard.co/njZpsE65KF2C.png
So now you have to navigate to WP-Dashboard >> Cases and edit the case from there after that change the content in the Excerpt as per your requirements, please refer to these screenshots: https://pasteboard.co/zKTgwRfMEy5n.png & https://pasteboard.co/EtdD0qK82Z9i.png & https://pasteboard.co/OimHv3WpB3Wj.png
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you didn’t understand. It is not the content of except that is not being updated. The content of the post (images, questions) or any other information added to the content of the post is not published. As I said, although it changes the content, it continues to publicly display the text and images from the demo (Lorem Ipsum, etc.). see: https://jg.seresdobem.com.br/practice/direito-de-saude/
I have already modified the text and images in the demo, but it is not publicly displayed. I need a solution for this.
Hello, @sambali,
I understand. Please provide the URL of the demo page you are using on your site, so I can install that specific demo on my test site and assist you further.
Alternatively, you can share your site’s WP Admin URL and credentials with us, and our experts will look into it directly on your site to help you out.
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Follow the link to the video I made so you can better understand the problem
https://jg.seresdobem.com.br/wp-content/uploads/2024/06/error-practices-theme-porto.mp4 This is the demo I’m using https://www.portotheme.com/wordpress/porto/law-firm2/Hello, @sambali,
Please try to edit that content with the page builder, and check back again. If you are using the Elementor page builder then please navigate to WP-Dashboard >> Elementor >> Settings >> Post Type and check yes “Practices”, and save changes.
After that please edit the practice with Elementor page builder and try to change the content with it.
Note: Please take a complete backup of your site before proceeding to avoid any inconvenience.
Could you please purchase a support extension? Your 6-month support period expired on 02/10/2021. According to Envato’s support policy, renewing support is necessary to receive further assistance.
Thanks for your understand.
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The guidance was successful, editing the post content through Elementor. I’m looking at purchasing a new license for support, but I really appreciate your kindness in resolving the issue. you are 10!
Hello, @sambali,
Thank you for your kind words! I’m glad to hear that the guidance was successful and that you were able to edit the post content through Elementor. If you have any further questions or need additional assistance, don’t hesitate to reach out. Best of luck with your new license purchase! Have a great day!
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I’m trying to update the practices type posts. However, when I modify the text and update the page, it continues to display the site’s template text. I’ve already cleared the cache, accessed it from another desktop and nothing. Another thing is that the question configuration disappears after I update, even though I edit everything without deleting the codes. I would like to know how to resolve this.
Hello, @sambali,
Could you please contact us through our support system with your site’s WP Admin URL and credentials, along with a screenshot or short video clip of your issue? This will allow us to examine your site and assist you further.
Regards, P-THEMES.
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I cannot provide the administration passwords for my website. As I said in the post type practices, it service, cases do not publish content updates. although it updates the content within the admin panel. When clicking publish, it continues to display the text and images from the demo (Lorem Ipsum) I need to fix this bug. Updates to native Wordpress posts are normally published without any problems, which shows that the problem lies in type practices, cases and itservices posts that are not native to Wordpress.
Hello, @sambali,
Please navigate to Porto >> Template Builder >> Post Type and edit the Service Type, you will find text source set as “Dynamic Content” and page of post info as “Excerpt” as shown in this screenshot: https://pasteboard.co/17ChTxohRQN2.png
It means that is picking the content from the Excerpt of the post service, so you have to navigate to WP-Dashboard >> It Services and edit the particular Post from there, then change the Excerpt from there as per your requirements: https://pasteboard.co/d00xYhV1Sgoj.png & https://pasteboard.co/E85IJTw5ALXq.png & https://pasteboard.co/JZ3JEATgjISH.png
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you didn’t understand. It is not the content of except that is not being updated. The content of the post (images, questions) or any other information added to the content of the post is not published. As I said, although it changes the content, it continues to publicly display the text and images from the demo (Lorem Ipsum, etc.). see: https://jg.seresdobem.com.br/practice/direito-de-saude/
I have already modified the text and images in the demo, but it is not publicly displayed. I need a solution for this.
Hello, @sambali,
I understand. Please provide the URL of the demo page you are using on your site, so I can install that specific demo on my test site and assist you further.
Alternatively, you can share your site’s WP Admin URL and credentials with us, and our experts will look into it directly on your site to help you out.
Regards, P-THEMES.
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Hello! Does the theme have a function to display the “last update date” on a single blog post? I managed to set up this function for the archive view, but not for single posts.
Thank you
Hello, @igorjup,
To create your own layout for the single post page, navigate to Porto >> Template Builder >> Single. There, you can use the “Meta” element and select the option to display the date, which will show the last modified date for the post. Finally, you can apply this layout to your single post pages by setting the appropriate condition: https://pasteboard.co/cjyv3Ah36xSu.png
For more details, please refer to the documentation below:
https://www.portotheme.com/wordpress/porto/documentation/single-builder-elements/
https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Regards, P-THEMES.
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Hi! I am already using that. But in the meta element, there are only options for Date, Author, Category, Tags, Comments, and Like. There is no option for “last modified date”. I have currently solved this with a snippet, but it would be easier for most users if this was built into the theme. Thank you.
Hello, @igorjup,
The Date option automatically shows the last modified date of the post. No need to use any snippets, Could you please try it.
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Hi! No, it’s not like that. In the single post template, the “date” in the meta element (in Elementor builder) shows the date of the post creation. Elementor Pro does have an option for “last modified date”, but i dont have pro version. In the “post type” template, within the Porto builder (there is no option for editing in Elementor), I can select the Porto element “meta,” where I can choose to display either the published date or the modification date.
Hello, @igorjup,
Thank you for your input. I recommend submitting your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ .
Our development team reviews all suggestions carefully for potential inclusion in future updates. We greatly value your feedback.
Thanks for your understanding.
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how add toolbar for phone
Hello, @bashart3,
Have you purchased the Porto WordPress theme? If so, please contact us through your theme purchase account to receive free support for the Porto WordPress theme.
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Hi there,
I’m having an issue on my website; the variable products are not showing the ‘add to quote’ button. I initially thought it was a plugin problem, and after seeking support from them and making changes, it still doesn’t work.
They advised me to activate another theme and see if it worked, and indeed, the button appears when I change the theme. Can you please help me?
Here’s an example of variable products: https://newweb.caryindustrialrd.com/producto/desinfectante-boreal-2/ Here’s an example of simple products: https://newweb.caryindustrialrd.com/producto/jabon-liquido-de-cuaba-para-manos/Hello, @angelmolineros91,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello, when I set a featured image, it automatically inserts it into the header of the page. How to disable it?
Hello, @mirek211,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.page-image.single {
display: none !important;
}
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Hello, can you reset my theme license, I discontinued the old website, I need to put the license on a new website.
Hello, @Aderok,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Everytime I upload the latest build I get: There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello, @whardson,
Please follow the steps listed below:
1. Take the complete backup of your site.
2. Disable all the plugins on your site.
3. Update the theme manually on your site by following our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
4. After that navigate to Porto >> Theme License.
5. Unregister the theme purchase code from there and then re-register it with the same purchase code.
6. Navigate to Appearance >> Install Plugins and update and activate all the theme plugins from there one by one.
7. Finally check back to your site after clearing the browser cache.
8. Now you can activate your third party plugins as well one by one and check the result.If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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thank you
You’re Most Welcome!!
It seems like I am half way there. Now, elementor seems to try to load when trying to edit, but it never goes to the screen, just a constant loading indicator.
I am trying to edit the footer and the “EDIT TEXT EDITOR” in greyed out with a constantly spinning spinner
Hello, @whardson,
Here are several troubleshooting steps you can take to resolve this issue:
Check Plugin Conflicts:
Deactivate all plugins except Elementor and Elementor Pro.
Check if the issue persists. If not, reactivate the plugins one by one to identify the conflicting plugin.Increase PHP Memory Limit:
You can increase it from your Cpanel.Clear Cache:
Clear your browser cache.
If you have any caching plugins installed, clear their cache as well.
If you’re using a CDN (Content Delivery Network), purge the cache there too.Switch Theme:
Temporarily switch to a default WordPress theme like Twenty Twenty-Four to check if the issue is related to your current theme.Alternatively, we have to check the situation on your site, Could you please kindly contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi, the shortcodes from porto not renderd in al the site , i tried to insert the short code from porto icon in product editor but it shows in the frontend as a text and so in any page , i am already installed Porto Theme – Functionality plugin , and the shortcodes from the other plugins is working , like YITH plugins , they al are working fine, what is going on?
the short code which not working is same like this : [porto_recent_products title=”test” view=”grid” per_page=”4″ orderby=”date” order=”DESC”] i found that some short code is working , like block shortcode , container and content box , but the dynamic shortcode related to posts or products and other posts not working directly from porto shortcode button
Hello, @mosamm1426,
The mentioned elements are deprecated in FSE mode. Instead, you should use the Porto Posts Grid element.
For more details, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/
Additionally, you can check these screenshots for further reference: https://pasteboard.co/B4scbwdvqqHz.png & https://pasteboard.co/KLbwUisIMqmr.png
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Thanks for reply , i am talking specificaly about entering product data in product classic editor , which has only porto insert shortcode option to customize the product page with the theme items, i don’t want user to use elementor builder to do that , because it is advanced for the editor , just the classic editor , do you mean that the porto shortcode is deprecated?
in other words , if i want to put a related products by its id for example or any other porto widget in the product classic editor how to do it if the porto shortcodes is deprecated?
Hello, @mosamm1426,
We have replied to your support ticket on this issue, please check our reply there and then reply back to it accordingly if needed.
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Hi good day – can you direct me to the elements used in this sidebar? I cant get my side bar to look like this. For example, when The product category is active the side men doesn’t show the active category it is in. Example – Men – Shirts. On the shop sidebar menu Shirts should be selected. I can’t find a slider for price as well.
https://www.portotheme.com/wordpress/porto/shop2-soft/product-category/electronics/Hello, @kieljoseph84,
The widget we used for the categories is the default from WordPress Widget and does not have the option to activate the specific category when on that category’s page. To achieve this, you might want to try a third-party plugin that better suits your needs.
We used the following widgets in the sidebar: https://ibb.co/tshR2Nq
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i need to reset my password on your website https://www.portotheme.com/ and I don’t get the link to do it, could you help me,
I have already written to customer support and sent them my purchase code, but still nothing, I can’t have the website offline for long, please help me.
would you be so kind as to answer me
Hello, @adraconix,
We are sorry for the inconvenience, but we have already solved and replied to your support ticket: #42285 so please check back our reply into your support ticket and if needed, reply back there accordingly.
Regards, P-THEMES.
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never mind – thanks ! I’ve found it. plugin updates are via setup tab
Hello, @kdani,
Please follow these steps:
Navigate to Porto >> Theme License.
Unregister the theme.
Re-register the theme using the same purchase code.
Go to Appearance >> Install Plugins.
Update the plugins one by one.This should resolve the issue.
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Is it safe to upgrade from 6.9.3 to 7.1.4 ?
what should I do with this message: Important: Please deactivate Porto Shortcodes, Porto Content Types and Porto Widgets plugins from old Porto 3.x version.
how do I find them ? if I used them – is there a replacement ?
Hello, @kdani,
You have missed several theme updates between versions 6.9.3 and 7.1.4. You can review the theme changelog here: https://www.portotheme.com/wordpress/porto/documentation/changelog/
We recommend cloning your site and applying the update to the clone first. This allows you to resolve any issues before updating your live site.
Regarding the message: “Important: Please deactivate Porto Shortcodes, Porto Content Types, and Porto Widgets plugins from the old Porto 3.x version.”
These plugins were core components of the theme around four years ago. They have now been consolidated into a single core plugin called “Porto Functionality.” With the latest updates, you should install and activate the Porto Functionality plugin and disable or delete the old plugins from your site.
Additionally, we suggest updating the theme manually. Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
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help me to remove the list of pages, products etc https://pasteboard.co/d51Oq5JeM5qA.png
Hello, @samsonsyengo107,
We need to examine how you created those lists on your site to provide an accurate and proper solution. Please contact us through our support system and provide your site’s WP Admin URL and credentials so we can review it and assist you accordingly.
Regards, P-THEMES.
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Confirm and respond ASAP
Hello, @samsonsyengo107,
We have addressed your support ticket. Please review our response and follow up if necessary.
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