23243 comments found.
After god knows how many years I haven’t used Porto, I’ve decided to try it.
Downloaded the latest version php 8.3, all min requirements met, but cannot install:
Installing Plugin: Porto Functionality
Downloading installation package from https://sw-themes.com/activation/porto_wp/download/plugins.php?code=42939d77-bd9b-45f8-858d-3b3016387d66&plugin=porto-functionality…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
Hello, @guyzamir,
Please go to Porto >> Theme License and unregister the theme. Then, re-register it using the same purchase code. After that, update the theme from Appearance >> Themes, followed by updating the plugins from Appearance >> Install Plugins. This should resolve the issue. If not, please contact us through our support system with your site’s WP Admin Login details, and we will assist you further.
Regards, P-THEMES.
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Thank, but additional plugins are failing to install.
Hello, @guyzamir,
Have you tried to Install the plugins one by one? If not then please try again one by one, else please contact us via our support system with your site’s WP Admin Login details, and we will assist you further.
Regards, P-THEMES.
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Hi there. I need to reset my theme installations, but i don´t have access to your old forum to do that. Can you help me with that?
Hello, @darkslayert,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Thank you
You’re welcome
Hi, I have just restored my site after a few years. Is there a way to learn that which demo I have installed ? And if I import another demo, is there a way to turn back the previous one without any loss ? Thanks
Hello, @fatihaker,
Our records shows that you installed “corporate13” demo on 2020-03-04, and unfortunately there is no such possible option to revert it back, we suggest you to start from the scratch on a very fresh new WordPress.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
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Thanks for your reply. I ll follow your advice.
I have imported the demo but there is two thing I wanna ask.
Please check out the screenshot which contains explainations => https://ibb.co/09dkfj4Thanks
Also I have a conflict issue with WpDataTables plugin. Everything works fine at backend but frontend. Tables’ “Add” and “Edit” buttons (which are insert and edit values to db) popups are not working. (I guess ajax). Issue solves when I use one of the default wp themes.
Hello, @fatihaker,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello, how do I add “Sign Up” and “Log In” links in the Top Menu that only guests will see? Currently there is only a “Log out” link.
Hello, @imdelibas,
First, to edit the menu, go to the WP Dashboard and navigate to Appearance >> Menus. Select the top Navigation menu. From there, edit the “Login” item and rename it to Login/Register/Sign In/Sign Up, or customize it according to your needs. If these options do not exist, you can create them by adding new menu items. Refer to this image for guidance: https://ibb.co/7VGgWmG
Next, edit the header using Elementor. Navigate to the menu element in the top menu section: https://ibb.co/DLxFzZD
Here, you can adjust the menu items to suit your requirements.
Then, ensure you have enabled settings to allow customers to create accounts. To do this, go to WP Dashboard >> WooCommerce >> Settings >> Accounts, and enable the option “Allow customers to create an account on the account page.” Save your settings.
After completing these steps, the “Sign Up” and “Log In” links will appear in the top menu for guests. Once a user registers, the menu will display a “Logout” option until they log out.
Regards, P-THEMES.
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Hello there,
sir whenever I try to set a slider image, it automatically inserts into the header section. also shop page, single product page every page top part are insert in header section and there no option in elementor to disable it.
i also use these CSS code :
.page-image.single { display: none !important; }
which i past in Porto >> Theme Options >> Skin >> Custom CSS section but it don’t work. can you please help me with that.
Hello, @krupalisavaani,
Could you please contact us via our support system with your site WP Admin URL and Credentials along with the small video clip of your issue so that our experts can look into it for you on your site and help you out?
Regards, P-THEMES.
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It doesn’t show product attributes on page archive even though I have it enabled.
How do I display the product colors on the product archive page?
https://webviz.eu/atribut.jpg
Regards
Hello, @WebViz1,
Please follow these steps to resolve your issue:
1. Go to Porto > Template Builder > Post Type. 2. Edit the specific layout from there: https://postimg.cc/Q9fsstDH
3. Use the Woo Link element and select the option to show image/color swatches, as shown in this screenshot: https://postimg.cc/nCs2yPWW
It will solve your issue.
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Thank you very much.
You posted the editing tutorial in Elementor, can you post for WPBakery Page Builder?
Best regards
Hello, @WebViz1,
The post type can only be edited with the Gutenberg page builder. This is the default functionality.
Whether you use WP Bakery or Elementor page builder for your site, you should have to follow the same procedure.
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I’m sorry, I didn’t recognize it. I just don’t use Gutenberg, I don’t like it
It deactivated the Classic Editor and I did it.
It’s good.
I just couldn’t center the color attributes.
If it was possible to center the color attributes and reduce the size so that it does not do this in the basic version of the plugin, it would be good.
https://webviz.eu/atribut-2.jpg
Regards
Hello, @WebViz1,
Have you tried the options shown in this image: https://pasteboard.co/4Y4ouO4rMZzx.png?
If not, please give them a try. If you have already tried them and are still experiencing issues, please contact us through our support system. Provide your site’s WP Admin URL, credentials, and the URL of the page with the problem. Our experts will investigate and assist you.
Regards, P-THEMES.
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Hi,
Getting this warning for a few days: Warning: Undefined array key 1 in /home/site/public_html/site/wp-content/plugins/js_composer/include/classes/shortcodes/vc-custom-heading.php on line 138
Warning: Undefined array key 1 in /home/site/public_html/site/wp-content/plugins/js_composer/include/classes/shortcodes/vc-custom-heading.php on line 139
Solution please!
Hello, @iamuser_2007,
This warning pertains to the WP Bakery Page Builder.
1. Ensure that you are using the latest versions of your Theme and Plugins.
2. Confirm that you are not using two-page builder plugins simultaneously. If you are, disable one of them.
3. Try updating your PHP version to 8.2.
If the issue persists, please contact us through our support system with your site’s WP Admin URL and credentials, so we can investigate and assist you further.
Regards, P-THEMES.
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Hello
I have a problem with the installation of the Porto Transport demo.
I have downloaded and installed the porto theme and porto transport demo correctly. However, the site does not display correctly. Broken pages, images display strangely.
Looks like some scripts aren’t executed well. How to do ? I will send you screenshots by email..
THANKS.
Hello, @CELINCO,
Please share a screenshot of the issue along with your site URL so I can investigate and assist you further.
Alternatively, you can follow the instructions in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Hey, after importing the section “Sign up contact” from Studio, there are some default placeholders, but I I can’t control it at all. In the settings of this section, I can set “Contact form 7”, but below, where – I believe- I should be able to select specific contact form to fetch fields from, it shows me “The results could not be loaded”. Is this a known issue?
Hello, @hellommatuszak,
The form you imported contains a dummy contact form that needs to be replaced with your own. Please refer to these screenshots for guidance:: https://pasteboard.co/o9ziES3Od4Ev.png it should work for you: https://pasteboard.co/3s2clh8XjFEO.png
As shown in the screenshots, the form fetches correctly on my test site, indicating the issue is specific to your site. Ensure you are using the latest versions of the theme and plugins and check for conflicts with third-party plugins. If the issue persists, please contact us through our support system with your site’s WP Admin login details so we can assist you directly.
Regards, P-THEMES.
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I seem to be having an issue with the Porto Post Grid. I am using this as a member slider. I have a specific category selected and everything displays as expected.
One thing though – no matter what ORDER I select, the order of the members never changes. Please advise.
Hello, @SQLGuru,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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During one of the recent updates to Porto – the front end of the site now seems to show a dashed box section at the top with the wording “Build with Header Builder”. How can I hide this? It seems to be on top of the menu, but when you click it, the menu link works instead of this link – but I am not trying to fix the link issue… I simply want to hide this box as it is making everything looked pushed down.
I have taken a look at the code and can see this is what the section looks like (and appears just below the header tags):
<div class="porto-tooltip-wrap empty-tooltip header-tooltip">
<div class="tooltip-inner">
<a href="https://*****.com/wp-admin/edit.php?post_type=porto_builder&porto_builder_type=header" target="_blank">
<i class="fas fa-plus-circle me-1" />Build with Header Builder </a>
</div>
</div>
I know this can be hidden with CSS – but I was thinking there must be a better way.
Hello, @SQLGuru,
You should turn it OFF from Porto >> Theme Options >> General and turn OFF the option: “Hide “Build with Template Builder” button”, please refer to this screenshot: https://postimg.cc/k6WrQjNK
Regards, P-THEMES.
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If I am using Porto with Elementor is it best to add universal styles in Porto or on Elementor settings.
Is it best to set the fonts in Elementor or in Porto settings.
I see this message in Elementor settings “In order for Theme Style to affect all relevant Elementor elements, please disable Default Colors and Fonts from the Settings Page.”
Hello, @HaiWebmaster,
When using Porto with Elementor, you can choose where to set your universal styles and fonts depending on your workflow preferences and the extent of customization you need. Here are some considerations to help you decide:
Universal Styles: Centralized controlElementor Settings: Detailed controlDisabling Default Colors and Fonts in Elementor:
The message “In order for Theme Style to affect all relevant Elementor elements, please disable Default Colors and Fonts from the Settings Page” suggests that to maintain consistency, you should:
Disable Default Colors and Fonts in Elementor:
Navigate to Elementor settings.
Disable "Default Colors" and "Default Fonts."Regards, P-THEMES.
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What if I want to disable the Theme font and Theme colour settings in Porto Theme Options and only use Elementor Global Fonts and Global colours etc.
Hello, @HaiWebmaster,
A potential solution is to individually set the color for each element using their specific settings, which will override the theme colors. However, you cannot completely remove the theme color styling globally without customization.
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Hello there, sir whenever I try to set a slider image, it automatically inserts it into the header section. and there no option in elementor to disable it. i also use these code :
.page-image.single { display: none !important; }
which i past in Porto >> Theme Options >> Skin >> Custom CSS section but it don’t work. can you please help me with that.
Hello, @abhizalavadiya13,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
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Hi Porto,
What has happened to the template builder. Is there a way to use the old header options? Do you have a better or more up to date tutorial for the new template builder. The docs refer to the old version which has the 9 boxes for placement. Now I do not understand how this new builder works,
Thanks Robert.
Hello, @badd,
In order to understand the new header builder functionality of the theme, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/header-builder-using-page-builders/
And please watch the video tutorials here: https://www.youtube.com/channel/UC_5NIGyUDBzYpWXQlIkuf8A
Regards, P-THEMES.
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Hi Porto,
Yes I read everything you have. While playing to figure it out. I got an error creating a new block. https://yerrex.com/porto-template-builder.jpg
Hello, @badd,
It appears that the warning is isolated to the debug mode. Kindly disable debug mode on your website. If the issue persists, please make your website live and provide us with your WordPress Admin URL and credentials through our support system. This will allow us to investigate and assist you further.
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Hi Porto,
Local production. Using demo shop 29. Template builder will not allow the creation of new footers. When adding a new footer to footer builder, when saved the new footer is not in the footer list but in the main template list.
The new footer will not allow you to set display conditions. A flashing exclamation point is placed on the far right of the “Build Condition” title under WPBakery Page Builder header. Any ideas? .
Sorry Made a mistake. I am working with new shop theme #48. Not #29. Template builder does not work. cant edit display conditions.
Hello, @badd,
We have tested the demo on our test site, and it works perfectly. To investigate the issue on your site, we kindly ask you to clone your site as a test site. Please contact us through our support system and provide the WP Admin URL and credentials for your test site so we can examine the issue and assist you further.
Regards, P-THEMES.
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Hello, can you reset my theme license, I discontinued the old website, I need to put the license on a new website.
Hello, @Kremerhandelsonderneming,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Benn trying all day to remove these from the shop can’t find them anywhere https://ibb.co/RzSHJRB Help
Hello, @jimjohnstone92,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/forums/topic/how-to-remove-or-edit-the-shop-page-filter-tags/
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Hi, after update porto to 7.1.6 parent Menu position disapears on hover
Hello, @kuchniewfm,
Could you please share the URL of the page having issue, along with the screenshot of the issue so that I can check and assist you accordingly.
Regards, P-THEMES.
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i fixed . Update removed Hover link color of menu
Great, thanks for the update! I’ll check it out.
Hello I have other questions, I cant click on the edit, remove buttons on categories or products details is this a problem with wordpress or the porto?
Hello, @oneidabarriosg,
We apologize for any inconvenience. The issue you’re experiencing appears to be specific to your site. I noticed that you are using an outdated version of the theme.
Please update your theme and plugins to the latest versions and check if the issue persists. If the problem continues, try switching to a default WordPress theme, such as Twenty Twenty-Four, to determine whether the issue is related to our theme.
You can find the theme’s changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
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Where i can check and update the theme?, i see the message of the update and i do it, so i thnik i have the las version
Hello, @oneidabarriosg,
Your site is still using the old version of the theme: https://pasteboard.co/cMnaNIqxOvNs.png the latest version of the theme is 7.1.5 and here is the changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
How to update the plugins: https://www.portotheme.com/wordpress/porto/documentation/update-plugins/
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WordPress Porto plugin <= 7.1.0 – Unauthenticated Local File Inclusion via porto_ajax_posts vulnerability Unauthenticated Local File Inclusion via porto_ajax_posts vulnerability discovered by István Márton in WordPress Theme Porto (versions <= 7.1.0)
Porto Theme – Functionality <= 3.0.9 – Authenticated (Contributor+) Local File Inclusion via Post Meta The Porto Theme – Functionality plugin for WordPress is vulnerable to Local File Inclusion in all versions up to, and including, 3.0.9 via the ‘slideshow_type’ post meta. This makes it possible for authenticated attackers, with contributor-level and above permissions, to include and execute arbitrary files on the server, allowing the execution of any PHP code in those files. This can be used to bypass access controls, obtain sensitive data, or achieve code execution in cases where php file type can be uploaded and included.
Hello, @iontics,
We have already fixed this vulnerability with the latest version of the Theme and Plugin, please check it here: https://patchstack.com/database/vulnerability/porto-functionality/wordpress-porto-theme-functionality-plugin-2-11-1-broken-access-control-vulnerability?_a_id=110
https://patchstack.com/database/vulnerability/porto-functionality/wordpress-porto-theme-functionality-plugin-2-11-1-unauthenticated-sql-injection-vulnerability?_a_id=110
Please update the theme and plugin to the very latest version and it should solve your issue, please check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
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