8659 comments found.
I’ve tried for weeks to find a solution, but nothing works. I’m not using any image optimization plugins for the record. Please tell me is there a way to disable this?
Hi SassaBjorg! We’re sorry about this but if you have a problem that other users don’t report the developers need access to your installation to accurately debug what is happening on this server. I think you can understand that here we can provide help if it is an issue that is replicable on multiple installations, that we know about or provide general direction. Unfortunately, even your images posted here in the message now point to 403 so it is even more difficult: https://undsgn.d.pr/i/I0BVjA
We can only confirm that the images referenced as “cactus” are the normal crops that are created by WordPress not by Uncode (when you upload a responsive versions image in WordPress they are automatically generated).
Hi and thanks for you response! Firstly, I think that I have fixed the reason for the 403 error. This should be accessible now – https://www.sassabjorg.com/wp-content/uploads/2024/07/uai-photos-loaded.jpg I take your point that WordPress itself is creating all those responsive images by itself. Sorry about throwing that accusation at Uncode. But the one image not generated by WP is “Cactus-dress-closeup-uai-1706×2560.jpg” and it is the biggest problem because of its size and because it loads as a “Second featured image” in the posts module instead of the original and much smaller image. Is this by any chance generated by the Uncode adative images script? I’m guessing that “-uai” stands for exactly that. And if the answer is yes, is there a short script that you can provide me with that completely disables Adaptive images even though it’s turned off in Theme Options? Thanks in advance!
Hi SassaBjorg! If you don’t have the setting active, that should not happen and that is exactly why I was telling you that if something out of the ordinary doesn’t work only way to do a necessary degbug is to open a ticket and provide all the accesses. Now we don’t understand in what position this image is used? Is it a background? Is it one image or does it happen for multiple images? If you don’t have any of the Adaptive Images or Dynamic Srcset settings active, the only occasion when Uncode creates an image is because a crop (ratio) is requested and then a new image needs to be created. The fact that the image weighs more is because when WordPress creates an image (Uncode requires WordPress to create an image), it is created by the server, but the server is not provided by default with advanced optimization tools such as Photoshop or specific media optimization tools. So if you are requesting a crop you should use the natural upload ratio.
Feature Request: Content Block > All Content Block can get full of content block templates. When going to that page to edit something, sometimes it takes clicking multiple templates to find the right one. Would you consider tapping into the WP/WC functionality that adds an indicator that a post/page is in use somewhere? For example, if there is a draft, it displays “Content | Shop - Draft”, it would be nice if it also displayed that that particular content block is actively being used somewhere. Thank you.
Hi codings! Thank you for your feedback! We are not quite sure we understand what you are saying. Certainly the draft part is clear. While on the other hand, I don’t think an indicator of where it is used is feasible because the same Content Block could be used on dozens of different pages.
How does one recreate the third tabs option on this page (the one with upcoming tour, showreel, manifesto as options)? https://undsgn.com/uncode/features/horizontal-tabs/ Since this is showcased on the demo website it should be just a settings change, but I can’t find the correct settings.
Hi Hurricane4x! You can follow the dedicated documentation: https://support.undsgn.com/hc/en-us/articles/115004228485-Tabs-and-Accordions
Otherwise you can import this page with the selective Layout Import or use the Wireframes plugin to import this exact layout: https://support.undsgn.com/hc/en-us/articles/360001634157-Wireframes-Plugin
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Hi kingsleymensah! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello i installed the theme on a new domain but registration is failing. it says have exceeded the number of activations but i already deleted the old installation
Hi kingsleymensah! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
sent
Hi kingsleymensah! We have just replied all private messages.
Hello, can i get the portfolio details in this form? https://prnt.sc/Vab0SJ37BJ08
Also can i achieve something like this on homepage (slider)? https://prnt.sc/zkSVO8RBPQP8
Hi kingsleymensah! 1. You can use custom CSS or use the Portfolio Details Dynamic Module, ex: https://support.undsgn.com/hc/en-us/articles/360011223818-Dynamic-Contents
2. This is really different from any example of our demo, maybe it’s better to use Slider Revolution which is part of the theme.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi there, how can I set all the thumbnails to the same size on woocommerce post module?
Thanks.
Hi designbankau! If you are using the Posts module in the Block tab there is a “Media Ratio” option. You can also follow the video tutorial: https://support.undsgn.com/hc/en-us/articles/213456849-Posts-Galleries-Blocks
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
For the attribution on product, how can we show the image (colour) and the colour name at the same time?
Hi designbankau! We are sorry but we really struggle to understand this request. Are you talking about the variable products? Do you want to know if you can also associate the name of the variation with the title? If so, there is this option: https://undsgn.d.pr/i/qbONzL
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi,
I have already purchased this template, but I have not used it on any website yet. I believe I installed it in the past on a domain that no longer exists. How can I install it on a new domain? I tried, but it says this template is already in use. thanks
Hi hostdz! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Dear
The products has not been used since bought. only used for testing. I am trying to use it now properly but the purchase code cannot be used. Support does not allow me to submit a ticket. I would appreciate your help.
Thanks, Abdullah
Hi aalhutami! The Support Help Center does not allow you to submit a ticket since your support period expired 4 years ago… Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, I have a error when trting to instal the theme: https://prnt.sc/Tuwqt98mhh5l
Hi ionut_a_antochi! As for documentation, this is not the theme, the them is inside this folder and it’s named “uncode.zip”: https://support.undsgn.com/hc/articles/214000625
My mistake, sorry. thank you!
Hi ionut_a_antochi and thank you for the confirmation! 
Importing layouts doesn’t look the same as on your site. What should look like: https://undsgn.com/uncode/homepages/portfolio-designer/ and how is look like imported: https://prnt.sc/CHCdvtrINyP6 Is this normal?
Hi ionut_a_antochi! It seems you have not imported also the Theme Options that define the font sizes… Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Thank you!
You welcome!
Hello, We have an error in the theme activation code on our website, and as we no longer have active support, we are unable to open a ticket to resolve it.
How can they help?
Yours sincerely, Orlando
Hi orlme! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi,
Is your plugin compatible with bedrock?
Thank you.
Hi dimsal! Probably we don’t get you but Bedrock is a WordPress boilerplate for developers that want to manage their projects with Git and Composer, this is not a plugin…
Sorry I meant your theme, not plugin. Bedrock has a different directory structure than regular WordPress install therefore I am asking if it’s compatible and if I can use it with Bedrock hoping nothing will break.
Hi dimsal! It’s not something you can install, at least as far as I know, this is a framework for building and setting up a WordPress project… Anyway, I don’t think it can be used on any of the commercial themes with drag and drop functionality if that’s what you expect.
Why do you say so? I’m already successfully using Bedrock with many commercial themes and plugins.
My concern was if any of your theme’s functionality is somehow bound (hardcoded) to a specific folder paths/structure, because Bedrock is using different folder structure.
Anyway thank you for trying to answer.
Hi dimsal! Then maybe I misunderstood the product you are referring to, in which case I cannot tell you I cannot find any tickets where other users have presented possible problems with this.
No problem, thanks for trying. I thought you new about Bedrock. Anyway I will try to use it.
Hi dimsal! It should work. We sometimes require some WordPress files like “wp-admin/includes/file.php” but we always use the ABSPATH constant in this case. So I think that Bedrock should handle them automatically.
ok, will test. Unfortunately the current Envato theme license rules doesn’t allow to have a staging/development version running at the same time as the one activated on the live domain, correct? So I will have to deactivate the license on live domain and then activate it on development version. And once done reactivate back on the live site. Is that correct?
Hi dimsal! You can create a staging on the same domain of the main website: https://support.undsgn.com/hc/en-us/articles/11143875681693-Register-a-Staging-Domain
thank you for clarifying how the licensing works.
Thank you for the confirmation!
I’m trying transparent menu and the menu goes black with white text. I’m using first row and turned menu opacity to 0. The first row is set to Dark skin. What am I doing wrong? Thank you!
Hi brianshumway! We are sorry but really can’t tell what it is without seeing your site, what would be the problem? Please share the link and maybe the same example you would like to have from our demo. Here you have the doc for the Menu Not Transparent and Menu Transparent on Scroll: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent – https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll
About half of the images in my gallery are not loading in the thumbnails. They are blank spaces. What could be causing this. See here: https://brianshumway.com/dallas-headshot-photographer/
Thank you
Nevermind. Caching issue. Solved.
Hi brianshumway and thank you for the confirmation!
Hi ! We currently have version 2.3.6.2 of the Uncode Core plugin and there is a security issue. We would love to update everything to the latest version, but it breaks everything. The fixed version of the plugin should be 2.8.9, is there a way to get this one, so the website does not breaks ? Thanks !
Hi rougemarketing! We are sorru but we don’t have other similar reports from other customers as you can see here. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask fro support with an account that bought the theme): https://support.undsgn.com/hc
Currently getting this error all the time
Failed to load plugin url: http://richardjamesofficial.com/wp-content/themes/uncode/library/tinymce/shortcode_columns.js
Any help appreciated
Hi Jazza976! Is this a modified version of Uncode? We don’t have a “tinymce” folder as this path. This is a screenshot from the Uncode folders and as you can see there is nothing similar: https://undsgn.d.pr/i/zVf09t
Hi, no it is the files downloaded from here – running version Uncode 2.9.0.2
Hi Jazza976! We can assure that in Uncode there is nothing like this, this is a screencast from the unzip: https://undsgn.d.pr/v/SSZihu
Probably you have some custom module, custom code, or extra plugins that search for this file here.
Hi Uncode, very best theme, only one question, we need to register theme via purchase code but when we insert the purchase code and save the panel do nothing, can you please tell us if there is something wrong? thank’s
Hi web623 and thank you for appreciate Uncode! 
Did you try in Incognito Mode? There are some browser extensions (like Ad Blockers) that can also block the communications with the Envato server for the registration.
If this doesn’t help and you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
PS. In the case, please insert your logins and notify here when the ticket is open so we can help soon!
Not only is Uncode well built and very well thought out, but it is SO FAST. Really love this theme! <3
Hi tracedef and thank you for appreciate Uncode!
Hi undsgn,
I need a wider submenu on desktop. Do you have a small line of css for me or is there a setting somewhere?
Thanks in advance kasenga
Hi kasenga! Please share the URL of your site so we can create a snippet based on your settings.
many many thanks.
Hi kasenga! Please try to use this code in the Theme Options:
@media (min-width: 960px) {
.menu-horizontal ul.menu-smart > li > ul:not(.mega-menu-inner) {
width: 350px !important;
}
}
Hi undsgn,
thank you for the code. But when I use it the sub-submenu overlaps. Do you have another solution for this?
Hi! Remove the previous code and add this:
@media (min-width: 960px) {
.menu-horizontal ul.menu-smart > li > ul:not(.mega-menu-inner),
.menu-horizontal ul.menu-smart > li > ul:not(.mega-menu-inner) ul {
width: 300px !important;
}
}
Perfect. This works nicely. Thanks again.
Thank you for the confirmation!
Hi there, I purchased your theme a long time before and activated it on a site. However, this site is down for a long time already and I wish to use that purchase code to activate the theme on a new site. However, it’s telling me that it won’t activate because it’s already activated on another site. How can we disable this old link for me to activate the theme on this new site?
Hi stefanvgijsel! We are not sure to understand the request… did you need to create a new site since the old one is decommissioned? Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
