3271 comments found.
You already have activated this license key on another domain, please deactivate it and try again. Learn more [VA304], Error message The purchase key is registered for another customer. HOW CAN I CLEAR THIS PROBLAM
It should fix your issue. If you still got a problem please try to submit a ticket.
Hello, I imported the demo, but the contact page form is missing, so how to fix this problem?
Let me know if still got the issue
Hi!
I bought the Phlox Pro theme yesterday (June 18) . After importing the demo content, I noticed that Elementor works only if I disable the Phlox Core Elements plugin.
I have raised 2 support tickets since yesterday and all I have received is a generic link to the documentation.
I need this issue to be addressed ASAP, I m not able to start until this is fixed.
If you can’t fix the issue, pleas issue a refund, so that I can buy some other theme.
Hi there, This problem doesn’t typically occur under normal circumstances, so there must be something else causing it. We’ve already responded to your ticket at our help center and will do our best to help you resolve this issue as soon as possible. Please follow up there for further assistance.
Hello, when are you going to fix these serious security vulnerabilities in the plugins in your theme that still haven’t been addressed for months and months? Thank you
This is addressed here with your support policy agreement with Themeforest and the general public. https://themeforest.net/page/item_support_policy Under these titles “Item updates to ensure ongoing compatibility and to resolve security vulnerabilities” “Help with defects in the item or included third party assets”High
WordPress Shortcodes and extra features for Phlox theme plugin <= 2.15.2 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.15.2) Date: 16.04.2024 | Source: PatchstackWordfence Plugin
Medium
WordPress Phlox Core Elements plugin <= 2.15.7 – Broken Access Control vulnerability Broken Access Control vulnerability discovered by Rafie Muhammad (Patchstack) in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.15.7) Date: 29.03.2024 | Source: PatchstackWordfence
Hi Himmon, Thanks for the info but please note that this issue already has been fixed and you only need to update to the latest version.
Thank you for the confirmation and apologies if this is the case.. I will double-check again as I seem not to have any updates as my build is 5.16.0. Can you please confirm what is the latest build of your theme and also the location of the changelog I can’t seem to find it either on this site or the themeforest zip source file.
I can see WordPress Phlox Core Elements plugin <= 2.15.7 has been patched however the other critical WordPress Shortcodes and extra features for Phlox theme plugin <= 2.15.2 – Authenticated (Subscriber+) says it hasn’t been patched on patchstack.
https://patchstack.com/database/vulnerability/auxin-elements/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-15-2-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer-vulnerabilityCan you confirm whether this is the case or not, please?
Hi again, I hope you are doing fine.
Please update your theme and plugins to the latest versions. We have applied the necessary changes and the problem is resolved. https://docs.phlox.pro/article/210-update-phlox-proHello,
I have 12 websites with your theme.
I’m having problem with the Contact Form 7 after updating the theme.
I have seen similar comments and it means people are having the same issue.
Could you please fix this problem ASAP?
Thanks
Dear NExtwebagency, Yes for sure we are working on this and our update will be available by Sunday
Any news about the update?
The new update did not fixed the issue!
Hi please be sure the Phlox element plugin is also the latest version. IF still got the issue please contact our help center and submit a ticket
Any way to design a better mega menu? current option is too basic
Hi please contact our help center and give more details about hat you want there
Hey, Can we copy complete demo including images to our website? Do we need anything else apart from buying the theme. Thanks.
Hello, I’m having issues with the Contact form after updating the theme. What d you suggest doing? Can you provide a stable version to download that works with Contact from 7? Thanks
Hi, Thank you for mentioning it. Our development team has prepared a permanent solution for this problem. A new update will be released in the next few days to resolve this issue. Thank you for your patience.
Hello, any updates on this?
Hello, any updates on this?
Hi, It fixed and please submit a ticket if still got the issue
Why don’t you put the product version on the page?
Hi. thanks for suggestion I will pass this to our team
Hi
Can you please advise where in the docs it explains how to export a full demo page and not just a section?
There’s serious issues with loss of styling etc when you use export / import so wanted to try importing the whole page to see if it’s any better.
Thanks guys
Hi there. I hope you are fine. This is how the Export Section works. The section adopts the styling of your website more closely than the demo from which it was exported.
And unfortunately, at the moment, there is no feature to export the whole page.
Hello, I have problems installing the template, when I download the template to the site and activate it, the site crashes
Hi. Please submit a ticket to our help center. Our support agents will get in touch with you and help you resolve the problem as soon as possible.
I cant open your website to see your theme demos?
Can you please give us more details ? since you can check all our templates on this link https://www.phlox.pro/go/
Hello.
1. Is it possible to make a one-page site with ancors? (or I missed demo?)
2. Why i cannot change demo in WP Bakery page builder (message: “This page can not be edited with WPBakery since it is missing a WordPress default content area.” – how can i find this “content area”)?
1. I’ve found landing demo. But there’s a header disappearing while scrolling down: i have to back to the top of the page to go to another part of the page?
3. I cannot create an one-page site because there no blocks with popup windows (text+picture) – i have to stay on one page. Am i right?
Hi. All of the Phlox demos are built with the Elementor and can not be edited by another page builder. All the dmeos built with Elementor and we recommend stick with that if you want to use WP Bakery you can use it too but you cannot use the demos and you need to creat your site from scratch
Regarding your other questions, I think it?s best to send a ticket to our help center. There, our support agents can assist you better with more details.
“Welcome to Phlox Pro Please activate your license to get automatic updates, premium support, and unlimited access to the template library and demo importer.” This is very funny because when I enter my activation key it crashes. Do you plan to fix this at all?
Hi. I can confirm that this is not happening under normal circumstances. However, you are welcome to send a ticket to our help center. We will get in touch with you and investigate this problem on your website ASAP.
We purchased a template that was broken upon import, making it impossible to start our project. Despite reporting the issue days ago, it remains unresolved. With a deadline fast approaching, this has put us in a difficult position with our client. It’s disappointing to see a product sold in such a state. We need this issue fixed urgently.
please, stop chatting and put a developer working to solve this issue now! Your developer can solve this in minutes. Just begin workinng!
Your template in broken on importing. We can not even start working on the template approved buy a customer! We have a deadline for this landing page on monday.
There are days that I reported this issue.Sorry but is ridiculously that you sell a template that completely broke on import.
Please solve this issue in the next hours, we need to work on this template or we will need to pay a bill to our customer due a signed contract
Hi. Sorry for the inconvenience. The problem was simply related to resizing the SVG shapes. In our conversation at our help center our support agents are waiting for you to respond, to fix this on your website.
It was a minor and unexpected problem that was related only to one section of the demo and nothing more than that. Please follow up and we will get you up and running with your website ASAP.
Short answer: please follow your ticket we will fix it for you on your site
Hello. Do you provide support to clients from Russia?
Hi, Yes for sure. We provide support to all of our customers who purchased from Themeforest
Dear theme support team, I am unable to update theme and getting below message Download failed. A valid URL was not provided. Could you please check the issue? I have created a support ticket on your portal 3 days ago but now I can’t see ticket status.
Hi. I hope you are fine. We have responded to your ticket but haven’t heard back from you. Anyway, I will follow up on our conversion in our help center. Please check there.
Hey There, I want to make a purchase decision for a theme. My query is:
1. Will it be direct import and use elementor to edit the front page? 2. I am using woocommerce with elementor. Will it support elementor like add functions for elementor? LIke in the elementor section will it add e.g., featured products Phloximages Phlox and so on? 3. Do you offer multi step bar on the cart page? 4. Do you offer free shipping bar or notice on the cart page? Like add XX amount to obtain free shipping as the free shipping starts at $50? 5. If I have a variable product and have turned off or unchecked” show variation on the product page”, will the variation still show on the product page?
Thank you Ibrahim
Hello Ibrahim, I hope you are fine. Yes, the Phlox demos are completely built and editable with the Elementor Free. Unfortunately, I did not get your point regarding functions, however, the Phlox theme is compatible with Elemetnor and WooCommrec. We have a lot of Shop demos as well. For questions 3,4 and 5, please note that whatever functionality WooCommerce has, is supported in the Phlox theme and also Phlox does not make any changes regarding the standard processes of the Shop. The Phlox Shop plugin will add several options and features to the shop though.
Hey there! I’ve been exploring Phlox and I’m really impressed with the design options. I’m curious, how customizable are the user profiles and community features within Phlox? Also, have you ever come across a plugin called Youzify? I’ve heard it’s great for enhancing user profiles and social media integration on WordPress sites. Any thoughts on that?
Hi. Thank you for your interest in the Phlox theme. I?m glad that you liked it.
Regarding your inquiry about the user profile, it’s important to note that we don’t make any changes to the design, features, or options of the user profiles. For customization purposes, it’s recommended to utilize specialized plugins designed for this specific task.
While I can’t provide definitive recommendations for specific plugins, I encourage you to explore the free version of Phlox before making a purchase. If you have any feedback or suggestions, please feel free to share them with us.
