6689 comments found.
Is there a way to add animated headings (with the underlines) to banners elements so it lays on top or on the middle?
Hello, MarkChatters,
Yes, it is possible. Please check here: https://xstore.8theme.com/elementor/demos/minimal-fashion02/animated-headline-element/
We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello, I can’t see the thumbnails when a link is sent through the WhatsApp chat, I want to see if you have any plugin that generates the Thumbnails or I don’t know why it is not showing the thumbnails. If you have a tutorial please I appreciate your support.
Hello, keengoo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Hello Keengoo,
Thank you for reaching out to us with your query.
Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/
Should you require any further assistance, please do not hesitate to contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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There is an exploit on this theme: https://www.exploit-db.com/exploits/52019
Should get it fixed ASAP!!
Hello Ruoall,
Thank you for contacting us.
It was already fixed – https://prnt.sc/dxl7oLcicT12 Please ensure that you update to the latest version – https://xstore.helpscoutdocs.com/article/63-theme-update . Additionally, be advised that the information displayed has not been verified https://prnt.sc/h6G4VoK68n4A .
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello! So I purchased the theme and chose the 2 sites staging option. How do I actually set up the staging? I can’t find anything in the documentation for it 
Sorry another question too, how do I completely remove the sidebar from my home landing page? I removed all the widgets but it just says “Search” with a search input form. I can’t seem to remove it anywhere and reinstalling the theme doesn’t help.
Hello, MarkChatters,
Thank you for contacting us and for using XStore.
1/ Please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We trust that the information provided will be of significant assistance to you.
2/ Please create topic on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -and provide your site wp-admin access in private content area, So that we can take a closer look at your settings and help you.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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I bought this theme a while ago, and finally came around to using it on a site. I hope it’s all positive and I’ll be successful with it .
One question/concern about PRO Elements though: I’m building an e-commerce site that I hope will be able to stand strong and give me the least number of headaches with plugins not working (or worse, developers defuncting and abandoning their *free projects). So, I’m a bit hesitant on using PRO Elements as I’m not sure how strong the dedication of the people behind it are in terms of keeping it updated for the near future to match every upgrade of Elementor Pro.
Well, to be on the safe side for this site, I’d prefer to use Elementor Pro for peace of mind . The question is, if I disable PRO Elements and activate Elementor Pro, do all the settings on the theme I’ve chosen will work as is. Or, I’ll have to redo the settings of every PRO Elements widget in Elementor PRO again?
Please let me know,
Thanks
Hello DaDarkMan,
We hope this message finds you well. We would like to inform you that our demos utilize the free Pro Elements plugin. Additionally, XStore is fully compatible with Elementor Pro. You are free to use either of these two plugins as per your requirements.
For optimal testing and configuration, we recommend that you create a staging site—a complete replica of your live environment. This will allow you to conduct tests and make necessary adjustments without affecting your live site.
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The 8Theme Team
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How to generate a link for onsale products?
Dear Mouradachkar,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Hello! I’m thinking about purchasing and was wondering if I could let users checkout with Apple Pay using this theme?
Hello MarkChatters,
Thank you for your interest in our theme.
We are pleased to inform you that the XStore theme is fully compatible with WooCommerce. We believe that you will be able to utilize it effectively by following the plugin’s instructions. For more details, please visit: https://woocommerce.com/de/apple-pay/
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The 8Theme Team
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Awesome thank you! And one last question, does this theme have a sticky scroll widget or feature on any elements? particularly like this? https://undsgn.com/uncode/features/posts-sticky-scroll/
Hello MarkChatters,
You’re welcome!
Please check an example from our demo – https://xstore.8theme.com/elementor/demos/minimal-fashion02/horizontal-scroll-element/
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The 8Theme Team
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Why the popup search is italic? Picture: https://prnt.sc/wStBowy1rvLM How to make it normal?
Hello, tianxialuyalu,
Thank you for contacting us and for using XStore.
To address the issue you are experiencing, we kindly ask you to make the following adjustments:
1. Please modify the header on your website and adjust the settings of the search widget. Set the style to ‘normal’ and ensure to save the updates. For your reference, you can view the necessary changes here: (https://paste.pics/R7LDV)
Should the problem persist, we encourage you to initiate a discussion on our support forum at (https://www.8theme.com/forums/xstore-wordpress-support-forum/). Alternatively, you are welcome to contact us directly through the contact form available at (https://themeforest.net/user/8theme). Please include your site’s wp-admin access in the private content area of the topic so that we can assist you more effectively.
We strongly recommend taking a complete backup of your site before making any changes.
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Hello Tianxialuyalu,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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No, I use this demo https://xstore.8theme.com/elementor2/sport/. Many button widgets are italic defaultly. Such as add to cart, It’s the theme issue. How to fix it into normal?
Hello Tianxialuyalu,
Thank you for contacting us and for using XStore.
On the demo we use custom CSS code to apply this style: transform: skewX(-10deg); for example – https://prnt.sc/DTDesD359heC
We hope this information is helpful.
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The 8Theme Team
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Hello,
I am using the Elementor builder to create a single product template. I have added the upsells slider in this template. However, I am unable to find a way to hide the categories or the price in this slider.
Thank you!
Dear Chantalmonitrol,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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After the latest update of the theme and the core plugin, my website stopped working… I cannot even access wp admin. Is this supposed to happen?
Hello joliefolie,
If you do regular updates, there should not be any problem. Please make sure that you are using 9.3.13 version.
Also, enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, I’m using Aelia Currency Converter plugin with the theme and it works perfectly except for the product builder… when I specify a international price as ZERO, it correctly displays the message, how can I adjust so it hides the add to cart and variation dropdown form? Here is the code I am using:
add_filter( ‘woocommerce_get_price_html’, ‘njengah_price_free_zero_empty’, 9999, 2 );
function njengah_price_free_zero_empty( $price, $product ){
if ( ’’ === $product->get_price() || 0 == $product->get_price() ) {
$price = ‘ Not available in your currency ’;
}
return $price;
}
p.s. it works if i dont use the custom product builder…
Dear bradbrad,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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[helpme please.]
Hello, this message appears on both pages. Now that I have just updated Woocomerce to its latest version. In the theme did I edit the function.php to add custom content.
Dear jucapuna,
Thank you for contacting us and for using XStore.
Following the upcoming theme update, this message will be removed. While you await the update, please disregard this message as it will not affect the functionality of your website.
Please do not update WooCommerce before the theme update next time. Information about compatibility can be found in our changelog – https://xstore.8theme.com/update-history/
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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Unfortunately I already updated WooCommerce on the two sites in which I have a license with you.
what can I do now ?
Hello jucapuna,
We’ve released theme update, and would recommend you to update theme on your sites – https://xstore.helpscoutdocs.com/article/63-theme-update
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The 8Theme Team
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In desktop view, when you click on wishlist or cart. An over pane menu pops up and you can see your items without leaving the page or having to load another page. I need to do this when it’s in mobile view, is this possible and if not, can you please add this in the next update. I shouldn’t be too time consuming and difficult.
Dear search-marketplace,
Thank you for reaching out to us.
The functionality of the off-canvas in your Mobile panel depends on the presence of an Account element in the mobile header. In its absence, the link from the Mobile panel will redirect users to the respective page. This is applicable to the Cart, Wishlist, Compare, and Account elements of the Mobile panel as well.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Should you have any suggestions for improvement to new theme versions, we warmly invite you to submit a detailed request on our task board at https://www.8theme.com/taskboard/. This will enable our technical team to efficiently review and address your concerns.
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The 8Theme Team
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Hello, the sliders for products and categories are suddenly stretched across the entire page. How can this happen? I use Elementor and haven’t changed anything. Thanks
Dear ExlibreZz-RW,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Very impressive and I’m very interested in buying. Can it be used to sell digital products?
Hello joed777,
Thank you for your interest in our theme!
Our theme support all woocommerce default product types included digital/downloadable products https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Feel free to ask if you have any other questions.
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The 8Theme Team
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Hi guys, I’m really not a wp guy, is there any chance i can get a refund for this?
Hello,
Thank you for contacting us.
For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy
We have support team that may help you with any questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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thank you for your replay. I never had a WordPress template before, is not ready to use, is slow, changes are not showing up and many more details that frustate me.
Before buying it I have asked if you had a preview for the admin panel and you asnwered to feel free to buy as you had a 7 days refund in place. Yuo can check commets here.
The admin panel is a wordpress, that require to sign up on many multiple plugins and is not something that i like. Plus I tried to make some changes to the demo and nothing is happening, nothing is changing, and i have no idea how to fix that.
So I bought it becuase you simply said to try it as you guys had a 7 days refund policy in place, the question is if i can have a refund please?
Hello, Gioarmi4night,
We’ve answered by email.
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The 8Theme Team
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Hi there, I’ve purchased the theme and had it set up on a staging environment on one domain, I am now and have tried to move the site to a new domain as the company have changed this – we have cloned it twice and tested on the new domain and both times the fonts, header settings etc are not working. Do you know why this is happening, please help thanks.
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
If you have questions about full site migration we would recommend contacting the hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions. Please go to Theme Options and resave them, then clear the cache. Some of our customers use the Duplicator plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello,
Can we show portfolio items on woocommerce product page?
I will add portfolio item number 1 to the example product number one.
Is something like this possible?
Thanks
Hello, Sahinb,
Thank you for contacting us and for using XStore.
You can only use Portfolio element for content that was created using Elementor, for example – https://prnt.sc/NgW7Yy0oSyKf
We hope this information is helpful.
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The 8Theme Team
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thank you
I want categories in search results otherwise I want refund. Categories are important for search how why it’s not working
Hello, Ytmuz,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Submitted ticket
Hello, Ytmuz,
Ok. We would like to continue our conversation through the forum.
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The 8Theme Team
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Hi Guys! I have 6 license for your theme but in 1 website the elementor make the admin site and the front end site very very slow, do you know something about that? Regards.
Hello, jeca120mx,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/ OR please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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