6639 comments found.
Hello,
I really liked your XStore template and I want to buy it. But, I just have a question about performance.
I have almost 20 thousand products, does your template support this huge number of products or is it affecting the speed of the website and making it take a long time to load?
I already have a template with this problem and I want to change it because of performance…
Thanks for your help…
Hello Mohamedbenamor,
Thank you for getting in touch with us.
Technically there’s no limit for products, this part is related to the WooCommerce plugin, not to our theme. Read here – https://woocommerce.com/document/woocommerce-scaling-faqs/ , of course, the speed will be affected compared to Shop with just 100 products, but it should not be critical.
We are aware that some of our customers have more than a few thousand products. Of course, they also have powerful servers.
What we offer you is that if you encounter any issues and it is a theme-related problem, we will either help you resolve it or provide you with a refund for your purchase.
Warm Regards,
The 8Theme Team
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Hi,
The related products are not showing, can you tell me why?
https://prnt.sc/PSFZxaflliDqTemplate: https://xstore.8theme.com/elementor/demos/niche-market04
Thanks!
Hello Nodos,
Thank you for contacting us and for using XStore.
Please read this article https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and contact our support team in case you need further assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello,
What I want is for it to appear automatically just like in the link you provided, without me having to do it manually since it’s for a store with more than 3,000 products.
https://prnt.sc/1x7rGrutEd5jIs there something that can be done about it, for example, removing “new”(https://prnt.sc/3qpV_ugGfp0R ) and leaving “Related Products”?
Thanks
Hello Nodos,
Thank you for reaching out to us.
Edit single product page template using Elementor > add Related products element.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Presale question: All the links except the home of this demo page are not working – https://xstore.8theme.com/elementor/demos/online-courses
Is there a place where I can see the design of all the pages associated with this demo?
Thank you in advance!
Hello ph1x,
Thank you for getting in touch with us.
We’ve checked and the links work for us. Here they are – https://xstore.8theme.com/elementor/demos/online-courses/about-us/ https://xstore.8theme.com/elementor/demos/online-courses/shop/ https://xstore.8theme.com/elementor/demos/online-courses/events/ https://xstore.8theme.com/elementor/demos/online-courses/contact-us/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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HI, I Need to change the inside pages Banner images, where do i change them from?
Thanks & Regards, Najmuuddin
Dear najmuddin,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi!
We recently received a notification from Google Ads regarding a potential security issue with certain third-party libraries, including polyfill.io and bootcss.com, and others. These libraries can reportedly cause unintended website redirects without the owner’s knowledge.
Since we use your development services, we wanted to check if you’re aware of this issue and if the libraries you’ve implemented on our website are potentially affected.
Could you please confirm if your code utilizes any of the mentioned libraries or similar ones known for causing redirects? Additionally, if these libraries are used, are they secure versions or have they been patched for this vulnerability?
We appreciate your prompt attention to this matter. Please let us know if you have any questions.
Thanks,
Hello Megapublicidad,
Thank you for contacting us and for using XStore.
No such libraries were found in the files of our theme on the Core plugin, therefore these resources might be used in some plugins that you have on your site.
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Dear, Megapublicidad,,
We recommend regularly updating the XStore theme, WordPress, and WooCommerce, as we frequently address security issues and optimizations. You can view our changelog here: https://xstore.8theme.com/update-history/
Warm Reagrds,
The 8Theme Team
Good morning, is the subscription plugin not going to release any more updates?
Subscriptio – Woocommerce Subscriptions
Thanks
Hello BrianSach,
Thank you for contacting us and for using XStore.
We regret to inform you that future updates to the plugin will not be available due to reasons beyond our control.
Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Guys the mobile panel isn’t working on my site and the only way to get it working is to deactivate Elementor? Any Ideas
Dear mickymac101,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi
Just renewed support again and again I can’t post a ticket. Please can you activate my account again being I renew every year!
Thanks.
I can’t post. Contact support. Nothing.
Hello never-in-doubt,
Thank you for contacting us and for using XStore.
Please try to submit a new topic now – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Amazing thanks again. Still the best #1
Hello never-in-doubt,
You’re welcome!
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The 8Theme Team
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Hello,
The quantity is updated on the cart page, but NOT on the checkout page. I tried disabling the cahce plugin but it still doesn’t work. It looks like there is a bug.
I can’t open a topic because my support has expired, but since this is a functional error I think it should be resolved outside of the support subscription.
Thanks in advance.
Hello Farcela,
Thank you for contacting us and for using XStore.
Please test how it works on our demo – https://xstore.8theme.com/elementor3/electronic-mega-market/
We recommend that you disable ALL third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
If you added custom javascript, make sure it is not the reason for the problem.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed, please note that we can’t be responsible for custom code in the child theme. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Is there a problem with theme website? I can’t visit some of the support pages and I can’t update my theme through envato plugin or wordpress updates dashboard. I get internal error message.
Hello Erdeme61,
Sorry for the inconvenience and thank you for contacting us, and for using XStore.
We are currently working on servers and upgrading equipment.
Please wait for the completion of the work, or write to us by e-mail, via the contact form on this page – https://themeforest.net/user/8theme , to get the latest versions of the theme and the core plugin for manual update.
Thank you for your cooperation and understanding.
Warm Regards, The 8Theme Team
Warm Regards,
The 8Theme Team
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Any idea when the server upgrade would be finished so we can update?
Please try again now.
Is there a way to add animated headings (with the underlines) to banners elements so it lays on top or on the middle?
Hello, MarkChatters,
Yes, it is possible. Please check here: https://xstore.8theme.com/elementor/demos/minimal-fashion02/animated-headline-element/
We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello, I can’t see the thumbnails when a link is sent through the WhatsApp chat, I want to see if you have any plugin that generates the Thumbnails or I don’t know why it is not showing the thumbnails. If you have a tutorial please I appreciate your support.
Hello, keengoo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello Keengoo,
Thank you for reaching out to us with your query.
Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/
Should you require any further assistance, please do not hesitate to contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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There is an exploit on this theme: https://www.exploit-db.com/exploits/52019
Should get it fixed ASAP!!
Hello Ruoall,
Thank you for contacting us.
It was already fixed – https://prnt.sc/dxl7oLcicT12 Please ensure that you update to the latest version – https://xstore.helpscoutdocs.com/article/63-theme-update . Additionally, be advised that the information displayed has not been verified https://prnt.sc/h6G4VoK68n4A .
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello! So I purchased the theme and chose the 2 sites staging option. How do I actually set up the staging? I can’t find anything in the documentation for it 
Sorry another question too, how do I completely remove the sidebar from my home landing page? I removed all the widgets but it just says “Search” with a search input form. I can’t seem to remove it anywhere and reinstalling the theme doesn’t help.
Hello, MarkChatters,
Thank you for contacting us and for using XStore.
1/ Please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We trust that the information provided will be of significant assistance to you.
2/ Please create topic on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -and provide your site wp-admin access in private content area, So that we can take a closer look at your settings and help you.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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I bought this theme a while ago, and finally came around to using it on a site. I hope it’s all positive and I’ll be successful with it .
One question/concern about PRO Elements though: I’m building an e-commerce site that I hope will be able to stand strong and give me the least number of headaches with plugins not working (or worse, developers defuncting and abandoning their *free projects). So, I’m a bit hesitant on using PRO Elements as I’m not sure how strong the dedication of the people behind it are in terms of keeping it updated for the near future to match every upgrade of Elementor Pro.
Well, to be on the safe side for this site, I’d prefer to use Elementor Pro for peace of mind . The question is, if I disable PRO Elements and activate Elementor Pro, do all the settings on the theme I’ve chosen will work as is. Or, I’ll have to redo the settings of every PRO Elements widget in Elementor PRO again?
Please let me know,
Thanks
Hello DaDarkMan,
We hope this message finds you well. We would like to inform you that our demos utilize the free Pro Elements plugin. Additionally, XStore is fully compatible with Elementor Pro. You are free to use either of these two plugins as per your requirements.
For optimal testing and configuration, we recommend that you create a staging site—a complete replica of your live environment. This will allow you to conduct tests and make necessary adjustments without affecting your live site.
Warm Regards,
The 8Theme Team
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How to generate a link for onsale products?
Dear Mouradachkar,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello! I’m thinking about purchasing and was wondering if I could let users checkout with Apple Pay using this theme?
Hello MarkChatters,
Thank you for your interest in our theme.
We are pleased to inform you that the XStore theme is fully compatible with WooCommerce. We believe that you will be able to utilize it effectively by following the plugin’s instructions. For more details, please visit: https://woocommerce.com/de/apple-pay/
Warm Regards,
The 8Theme Team
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Awesome thank you! And one last question, does this theme have a sticky scroll widget or feature on any elements? particularly like this? https://undsgn.com/uncode/features/posts-sticky-scroll/
Hello MarkChatters,
You’re welcome!
Please check an example from our demo – https://xstore.8theme.com/elementor/demos/minimal-fashion02/horizontal-scroll-element/
Warm Regards,
The 8Theme Team
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Why the popup search is italic? Picture: https://prnt.sc/wStBowy1rvLM How to make it normal?
Hello, tianxialuyalu,
Thank you for contacting us and for using XStore.
To address the issue you are experiencing, we kindly ask you to make the following adjustments:
1. Please modify the header on your website and adjust the settings of the search widget. Set the style to ‘normal’ and ensure to save the updates. For your reference, you can view the necessary changes here: (https://paste.pics/R7LDV)
Should the problem persist, we encourage you to initiate a discussion on our support forum at (https://www.8theme.com/forums/xstore-wordpress-support-forum/). Alternatively, you are welcome to contact us directly through the contact form available at (https://themeforest.net/user/8theme). Please include your site’s wp-admin access in the private content area of the topic so that we can assist you more effectively.
We strongly recommend taking a complete backup of your site before making any changes.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello Tianxialuyalu,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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No, I use this demo https://xstore.8theme.com/elementor2/sport/. Many button widgets are italic defaultly. Such as add to cart, It’s the theme issue. How to fix it into normal?
Hello Tianxialuyalu,
Thank you for contacting us and for using XStore.
On the demo we use custom CSS code to apply this style: transform: skewX(-10deg); for example – https://prnt.sc/DTDesD359heC
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello,
I am using the Elementor builder to create a single product template. I have added the upsells slider in this template. However, I am unable to find a way to hide the categories or the price in this slider.
Thank you!
Dear Chantalmonitrol,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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After the latest update of the theme and the core plugin, my website stopped working… I cannot even access wp admin. Is this supposed to happen?
Hello joliefolie,
If you do regular updates, there should not be any problem. Please make sure that you are using 9.3.13 version.
Also, enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
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