6410 comments found.
Potential buyer here. What does the theme support include?
Hi Truelife2015,
Thanks for your interest in our theme, Item support is a service provided by the author in Themeforest to help users solve potential issues related to the item
you can read more about item support in the link below
you also can read about our support policy in the link below
Thank you
Hey folks, Mobile Menu needs some SERIOUS UPDATE. It’s so basic and if you have layered sub-menus, you will have a headache navigating through them. Menu icons not showing in mobile menu, up/down arrows for submenus not working properly, arrows are hard to touch, no animations at all. It’s so messed up and is almost unusable. Please update it. You can see all the problems here: https://tennisfa.com
Hi Mohammad_Mafi
Thanks for reaching us, to make the menu easier to click, please enable Use New Dropdown Menu you can enable it from Dashboard > Appearance > Customize Style > Header Option > Header – Mobile Drawer Option > Use New Dropdown Menu
for the animation and icon the mobile menu, we don’t have the option for it yet, we will add this to our feature request list, but we can’t promise it will be available soon
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hello
Opps! Your License is Invalid We notice that your license is invalid, please update your license to get full potential of JNews.
Hi mycodesign,
to troubleshoot this issue, please try to follow the steps below
1. Download the latest version of the JNews theme ThemeForest.
2. Replace the JNews theme file on your server with the file from Themeforest
3. Reset your license by accessing the following URL
yourdomain/wp-admin/admin.php?page=jnews&path=jnews&action=reset-licenses
please replace yourdomain in the link above, with the actual domain of your website
4. Reactivate The JNews License.
if you still have a problem to activate the theme, after following the instructions above, please contact us through the link below
https://themeforest.net/user/jegtheme#messageour team will try to help you
Thank you
I want to buy 5 licenses, can I get a better price?
Hi truonggiang13121997,
Thanks for your interest to JNews Theme, regarding this please contact our team using the link below
https://themeforest.net/user/jegtheme#messageThank you
I want to buy this theme but i have some question can i use this regular licence for: - 1) Charge fees for advertisment 2) Charge fee to view content or post 3) charge vistor for service
Also i don’t want to show WP-admin page to any visitor do you have your own admin login and how i can change admin url so that no one can access admin panel login page
Hi jameria,
Thanks for your interest to our theme, if you are buying a JNews regular license you can use all the JNews Freature including the advertisement, you can check our advertisement feature in the link below
yes, you can charge a fee to view content or post using our JNews Paywall feature, you can make your visitor subscribe or buy credit to be able to unlock posts on your website, you can check the documentation for JNews Paywall in the link below
for the charging visitor for service can you give us more information about this? what kind of service do you want to offer and how do you want to charge them?
for the login, unfortunately at this point, we don’t have the option to change the login URL, you may need to consider use third-party plugin for this
Thank you
hello my quastion was if i charge a fees for subscription or posting advertisement or any kind of post on my website then you or themeforest will not take any extra charges from me
Thanks for using JNews and welcome to the community, we won’t take any extra charge for any services or product that you sell on your website
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
our team will help you
Thank you
Sugession :
if you add discussion option in this theme, it will increase user engagement
user can post questions or answer it.
create page where dispaly all questions and one question details page
any user can answer or ask question
without buddy press plugin
Thanks for your suggestion, we really appreciate it, we will add it to our feature request list, but unfortunately we can’t promise it will be available soon
Thank you
Hello! I bought a theme and had a problem while setting it up. There is no way to change the logo size in the theme. I insert a logo, but it’s too big and I can’t resize it
Hi universejda,
thanks for reaching us, if you want to adjust the logo size, you can add this CSS code in the link below to Dashboard > Appearance > Customize > Additional CSS
you can change the size of the code according to your needs
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Our support team would be happy to help you.
Thank you
I wanted to bring to your attention a security issue I encountered. Although the initial HTML page is loaded over a secure HTTPS connection, some resources, specifically stylesheets, are being accessed over an insecure HTTP connection. This practice can compromise the overall security of the site.
To enhance the security and ensure that all resources are loaded securely, I recommend updating the links for all resources to use HTTPS. Here is an example of the resource causing the issue:
scheme.css?ver=1719400933 (blocked due to being accessed over HTTP)
Switching this and any other similar resources to HTTPS will help in securing your site effectively.
Hi automotosoftware,
Thanks for reaching us, Based on your explanation, it seems that your website is experiencing mixed content, where resources on your website are being loaded through both HTTP and HTTPS. This issue is not related to the theme but usually pertains to WordPress or server configuration. To address this problem, ensure that all links on your website use HTTPS. First, you can check the settings in Dashboard > Settings > General and make sure that both the WordPress Address and Site Address use HTTPS. If there are still links being loaded through HTTP, you need to search your database for links using HTTP and replace them with HTTPS.
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I have noticed that on my website it is still showing version 11.5.2 but i see on Envato that version 11.5.3 has already been released.
Does the theme not auto update via WordPress? If i manually update, do I simply upload and overwrite the current theme folder with the updated?
Hi royalmice,
thanks for using JNews, yes, our theme has auto-update, to activate the auto-update feature, please check the documentation below
yes, you also can do a manual update by replacing the theme folder file
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Our support team would be happy to help you.
Thank you
Thanks, I will do the manual update, because for some reason auto update is not showing on my site. Thanks for your help.
Hello, trying to install the theme on a brand new install. In the system status everything is green and OK. But whatever I do I get : Fatal error: Uncaught Error: Call to undefined function putenv() in /public_html/wp-content/plugins/jnews-meta-header/class.jnews-meta-header.php:67 Stack trace: #0 /public_html/wp-includes/class-wp-hook.php(324): JNews_Meta_Header->generate_social_meta() #1 /public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /public_html/wp-includes/general-template.php(3050): do_action() #4 /public_html/wp-content/themes/jnews/header.php(12): wp_head() #5 /public_html/wp-includes/template.php(810): require_once(’/home/619546.cl…’) #6 /public_html/wp-includes/template.php(745): load_template() #7 /public_html/wp-includes/general-template.php(48): locate_template() #8 /public_html/wp-content/themes/jnews/template-builder.php(5): get_header() #9 /public_html/wp-includes/template-loader.php(106): include(’/home/619546.cl…’) #10 /public_html/wp-blog-header.php(19): require_once(’/home/619546.cl…’) #11 /public_html/index.php(17): require(’/home/619546.cl…’) #12 {main} thrown in /public_html/wp-content/plugins/jnews-meta-header/class.jnews-meta-header.php on line 67 I must miss a point.. tried 4 times on new install and always the same errors. Can you tell me just how to install please? Thanks
The installation is working properly but as soon as I import a demo I get the fatal error message
Hi aTmax,
Thanks for reaching us, from the error message, The error originates from the putenv() function called in the JNews – Meta Header plugin but the function does not exist in your website.
The function putenv() is a built-in PHP function. If this function is not found on your website, it may be because the putenv() function is being deliberately disabled via the disable_functions directive.
If you have any further questions or need further help, please create a support ticket using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hello,
I have two sites: one in preproduction and one in production, I would like to update the theme on the preproduction site and check that everything works before doing it in production, but I have an error “this license ahs been activated on this website. I don’t want to deactivate it from the production site for fear of breaking everything,
How to do ?
THANKS
Hi cppresse92,
Thanks for reaching us, to update the theme on your preproduction site, you can activate the license on your preproduction site, the license on your production site will be deactivated, you won’t be able to edit the theme option on the production while the license is deactivated but it won’t break the site, after you finish modifying your preproduction site you can reactivate the license again on your production site
If you have any further questions or need further help, please create a support ticket using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
demo data and plugins install not showing after upload theme and activate it
Hi gpbwweb,
thanks for reaching us, if you are referring to the empty dashboard, Maybe it’s related to the referer policy that you are using on your server configuration, please check the link below to troubleshoot the issue
Thank you
Hello, I can’t use Edit with Tagniv Composer to add any elements right now; every element is unclickable. Do you know what might be causing this?
HI CNTO,
Sorry tagniv composer is not our plugin, Maybe you need to contact the plugin author regarding this problem.
Thank you
Hey, great theme.
May I know do you have right now, or plan to include this feature where users / readers can react to the post, where they can vote, or agree or like or dislike or smile or some sort of true or happy or angry “meter”?
Thanks
Hi coachasymi,
thanks for reaching us, we have like and dislike feature for the posts, you can check the documentation of the feature in the link below
unfortuantely we don’t have feature to react the post with emoji, you may need to consider to use third party plugin for this
Thank you
at this time i am using another gutenberg capable theme on https://randompowergenerator.com/ site, is it good desicion to go with your theme… i mean if i buy and install it, will this theme work proper with gutenberg editor.. thanks for your support..
Hi jamesalery1,
thanks for your interest to our theme, sorry unfortunately at this point our JNews elements not available for gutenberg yet, but for Gutenberg we have dedicated free plugin and Themes for it, please check it in the link below
Thank you
Hello
I have installed “Watch” demo but I can’t get widget like “Populart Post”. Please help!
Thanks
Hi nurmans,
Thanks for contacting us, regarding this, please try to open a new support ticket on our official support forum.
please attach the screenshot of the popular post widget in the support ticket, you can access it from Dashboard > Appearance > Widgets > Home – Layout 3 > JNews – Popular Widget
Thank you
okay, please check your forum support.
Translation bug
Plugin: JNews – View Counter
String: Post View Stats
The phrase Post View Stats is untranslatable. This is the only phrase that, despite being translated, is still displayed in English: Post View Stats.
Hi rankingexpert,
Thanks for reaching us, we are trying to replicate the issue on our site, and we found that the “Post View Stats” still translatable, if the problem still persists on your site, please try to clear the cache on your site, plugin cache on cdn caching.
if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
If you have any further questions or need further help, please create a support ticket using the link below.
Thank you
Getting critical error on this website. How to solve the issues?
Hi jenahfsmith,
thanks for reaching us, to troubleshoot this issue, first please try to check the php error log on your server, you can search fatal error on your php error log and find which code causing the fatal error
you also can try to disable some plugins that not related to jnews for a while to see if there are any plugins conflict or not
If you have any further questions or need further help, please create a support ticket using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I see the below code under the htaccess file on the domain which is causing the issue:
<FilesMatch ”.(py|exe|php)$”> Order allow,deny Deny from all </FilesMatch> <FilesMatch “^(about.php|radio.php|index.php|content.php|lock360.php|admin.php|wp-login.php|wp-l0gin.php|wp-theme.php|wp-scripts.php|wp-editor.php|mah.php|jp.php|ext.php)$”> Order allow,deny Allow from all </FilesMatch>
I tried deleting the entry, but it is getting added again.
from the error log we can see that the error is not coming from the theme, our theme also not modifying the htaccess file, to troubleshoot this issue please try to disable third party plugins that not related to JNews, and then try to delete the code from the htaccess
Thank you
Best theme for Wordpress, i hope Jeg Team can make it full support affiliator who use woocommerce.
Hi, XKOMODOTCOM
Thanks for your appreciation, we will include this on our feature request list, but unfortunately we can’t promise it will be available soon
Thank you
Hello, I’ve an issue where any advertisment code that I add in ARTICLE ADS has the href stripped out. So my links are not working anymore. The issue must have started quite recently.
Is it an issue with my website or there is a change in the way article ads are managed on your theme?
Hi bookingempire,
thanks for reaching us, could your please try to disable third party plugin that not related to JNews for a while to see if there are any plugin conflict or not
if the problem still persists, please create a support ticket using the link below
our technical support team will try to help you
Thank you
I use JNews on 3 sites and on all 3 sites “Share on Facebook” doesn’t work. I got this error “This Page Isn’t Available The link may be broken, or the page may have been removed. Check to see if the link you’re trying to open is correct.” All plugins, theme and WP is updated
Hi alexk66,
thanks for reaching us, could you please share the link of the post that can’t be shared
please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
if your support license expires, please try to extend or renew your support license.
Thank you
