39369 comments found.
Hi,
I need a help. I have a license for Avada which I bought long back. I used it on some domain previously. But I changed my domain later. Now I want to use this Theme now but it is saying that the License is already being used on other domain but as far as my knowledge goes I am not using it on any domain. Will you be able to kindly let me know on which domain the license is being used so that I can check and verify it?
Hi
You can unregister the domain against your license from your my.avada.com account area. We do have a detailed documentation that explains how this can be done here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m looking into buying this theme but I have a question that I seem not being able to answer by looking at the documentation available.
Basically, I want to have a page that have block 1, block 2 and block 3, for example. Those blocks will also be used on other identical pages but they need to have different text and images. Let’s imagine I have a store and each product will need to have a image of the product (block 1), then a description with a list of specifications (block 2) and then a slideshow with a set number of images with the product (block 3). Now, when someone creates a new product page with a different product, can go on the builder and add these 3 blocks to their page and change that specific content only, without losing the style and formatting so it can be always the same across all pages.
As a bonus, can that content be changed on a custom field instead of the block itself? That way the only thing other users would need to do was to add the blocks needed and then change all the content outside of the builder editor and on the custom fields below.
tldr; can I create custom blocks that users can use on other pages and only change content (image/text)?
Thank you!
Hi
What you are suggesting in the first point is the layout builder we offer in Avada for single product pages. You can create a layout for single product pages and then dynamically pull content specific to the product page(and create a layout/style for the page as your need). Also, our dynamic fields can pick up content from custom field and most of users make use of the ACF pro plugin to add custom fields and pull in data dynamically (into any post type). You can check details on this here
You can also create a container/column/element that you can save in the Avada library. When using the theme, you can add this element and it will be added with same settings in which it was saved. You can then change the text/image or any other content as needed. Please do refer the link here
Thank you
Hi avada, I have installed the theme with the licence verification, but when there was some problem in the setup, we delete the theme and wanted to reinstall with the purchase key on the same domain, second time it says, your purchase key already using in another domain,
1. I tried to deregister from the my Avada account, but still showing same error when trying to register the purchase key. 2. when tried to submit a support ticket, it says, your support time is over, I still have 4 months free support.(The purchase code is already being used on another domain.) 3. when trying to submit, it says your support expired in 1970. Could you please reset the key for me or fix your system error.
Sorry to write in comment, I tried all possible way to solve the issue, only I have this option to bing in your eye.
Thanks
Hello @almahersaudiaarabia
You should be able to reset or unlink your license without any issues from the same my.avada.com dashboard, as far as the license is not used on any domain it should be resettable, however regarding the support account, can you kindly try and make sure that your support extension is properly applied following the instructions here => https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_A_Support_Extension
We will also reach out to you from our end via the handle mentioned here in this comment.
Thanks
-Ammar
Hello @Dailituweb
Avada indeed has its own variable product swatch options which you can check out here => https://avada.com/documentation/how-to-use-woocommerce-attribute-swatches/
However for more advanced swatches options you may need to go for some 3rd party plugin(s) that can provide such functionality.
Thanks
-Ammar
What is the link of the third-party plug-in? I want to confirm whether it can achieve this function before purchasing it.
Hi,
We have not tested any specific plugin to recommend one. However, you can check any WooCommerce authorred plugin for this
Thank you, Shaminder
I understand my support has expired but something out of the box isn’t working. I imported Galeria and the custom icon set isn’t loading. When I generate new icons via iconmoo and upload, it’s like it doesn’t upload them but saves the post and no icons display and it’s almost like I didn’t drop the ZIP. Can you assist with this?
I was able to fix the upload issue by enabling ZIP Archive on the server but now the icons show up but when I select them they don’t appear in the menu.
Please any thoughts I”ve spent hours trying to fix something that should work out of the box.
- Avada Versions ###
Current Version: 7.11.9 Previous Version: No previous versions could be detected
- WordPress Environment ### OMITTED URL
WP Version: 6.5.5 WP Multisite: – PHP Memory Limit: 512 MB WP Debug Mode: – Language: en_US
- Server Environment ###
Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 64 MB PHP Time Limit: 270 PHP Max Input Vars: 4000 ZipArchive: ✔ cURL: ✔ mail: ✔ MySQL Version: 10.5.25 Max Upload Size: 64 MB DOMDocument: ✔ WP Remote Get: ✔ WP Remote Post: ✔ GD Library: 2.3.3
- Active Plugins (7) ###
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd Avada Builder: by ThemeFusion Avada Core: by ThemeFusion Avada Custom Branding: by ThemeFusion Slider Revolution: by ThemePunch Yoast SEO: by Team Yoast WP Mail SMTP: by WP Mail SMTP
Hello @DrTangTang
This appears to be an issue specific to your site, I will recommend checking your console in the browser and it will provide you with a possible console error that can provide more clarity on what the issue actually is here.
I will suggest reading more about it here => https://avada.com/documentation/how-to-use-font-awesome-icons-with-avada/#toc_Fonts_Hosted_On_Different_Domain
If you need further assistance with this, we will need you to open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
I have change my website and now trying to registered with my puchsase code but not able to registered.
Hello @preeteshanand
You will need to reset your license from your my.avada.com dashboard by simply clicking on the unlink icon, we have a very detailed article on how you can work with my.avada.com dashboard here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
However if you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
How can I stop resizing for background images?
I have uploaded the 1920×575px image but when I added it to page it shows 1600×479px on the front-end and stretched to 1920px where it looks pixelated.
What is the solution to show the exact full-size image in the background?
ref: Backend: https://snipboard.io/NtdRQ8.jpg Frontend: https://snipboard.io/sh7NbL.jpg
Hello @GLDNMARKETING
This can happen due to selection of wrong attachment size, we have a very detailed article that talks about it here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
However if you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I can’t find a way to put the word “NEW” on the new products I post.
I attach an example photo:
https://i.ibb.co/mttSqsd/Screenshot-2024-07-05-094143.pngplease, how can I do it?
Hello @Nico87Colainni
You will need to make use of post cards in this case along with a condition, more about using post cards can be read here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
If you need further assistance with this, we suggest you open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Amamr
I can’t find any guide that talks about this condition. It’s absurd that something so simple can’t be enabled. it is present in many themes except Avada. meh..
Hello There
There is no NEW badge provided by WooCommerce by default, you only have options for sale or out of stock badge by default and that is already a part of Avada, however for any custom badge, some level of added functionality will be required.
Thanks
-Ammar
Is it compatible with dokan plugin and other multi vendors plugins?
Hello @hsgold
We have not officially tested Dokan plugin with Avada so cannot provide you with any details regarding this, we will suggest you to get in touch with the plugin author about the compatibility further.
Thanks
-Ammar
Hallo, wir haben eine Lizenz gekauft und im Avada Account aktiviert, jedoch bekommen wir den Hinweis, dass der Support-Zeitraum abgelaufen ist. Die weiteren Lizenz sind abgelaufen, dass ist korrekt, jedoch die Lizenz für die wir Unterstützung benötigen wurde vor 2 Tagen erneuert. Lizenz haben wir bereits gelöscht und neu angelegt, was können wir tun um eine Anfrage zu stellen?
Besten Dank
Hi,
Please see that you’ve added the new purchase code to your Avada support account under my.avada.com
Once you extend support and you do not see it updated on the my.avada.com area for your account (on the main Dashboard page), you can click the refresh icon there to force update it:
If you still see issues, please let us know.
Thank you. – Abbas
Hello Abbas,
yes I have already tried that, but nothing changes. I have also emptied the browser cache in the hope that the renewal will be accepted.
Any other ideas?
Hello @morgen76
Our team will get in touch with you further on this 
Thanks
-Ammar
Hello. I have purchased 25+ licenses so I hope you don’t mind answering this question. I started using localwp to develop my websites locally. Is it possible to get local license? Thanks
Hi,
We appreciate your continued business.
You can already use a single Avada license on one local/staging/dev install in addition to using it on one live/production site.
For that, please adjust your subdomain/local name for the staging/dev site to the below format and it should work without issues even if you register Avada on both the staging and live site at the same time then:
TLDs – Top-level Domains (domain endings):
.dev (example.dev) *.local (example.local) *.staging (example.staging) *.test (example.test)
Subdomains (domain prefixes):
dev. (dev.example.com) local.* (local.example.com) staging.* (staging.example.com) test.* (test.example.com) wpdev.* (wpdev.example.com) webdev.* (webdev.example.com) devsite.* (devsite.example.com)
localhost 127.0.0.0
For details, please see: https://avada.com/documentation/avada-registration-and-licensing-faq/
If there are still issues, please let us know.
Thank you. – Abbas
Hello i’ve several avada licenses. One of them in MyAvada is correctly registered to a site but on the site the theme is unregistered and if i try to registered i get a message that tell me that The purchase code is already being used on another domain but I really don’t know where it’s used and how to remove the other domain and register the correct one. I cannot open a ticket on my.avada since my support period is over but this is not a problem of mine. Thanks
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Hi i want use Woo Featured Products Slider but when active it i return in website the critical error . Why ?
i solved i see have another error “aria-describedby_text” wp-content/plugins/woocommerce/templates/loop/add-to-cart.php on line 40
this error appear after woocommerce last uptdate.. need update the avada theme
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I purchased this theme for a client and connected it via the admin to avada however, they went with a different theme and now I cannot deactivate because I no longer have access to the web admin. Since I never registered the theme on myavada, I cannot deregister it or ask support because I have no licensed products on my account. Every time I add my purchase code into the license field, it says it’s already active. Well I need help deactivating it so I can register the theme and use it. Thank you.
Hi,
You can find the purchase code from your themeforest account (or the account that was used to purchase that license) and can then add it to your Avada support area to unregister.
For this, you can login to your Avada support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
My bad. I had 2 myavada accounts so now I see it. thanks.
Not a problem.
What can I do when the client changed the domainname. I forgot to deregister from the old domain. ?
Hi
You can manage the domain against the purchase code via your my.avada.com account Please do refer our documentation link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Getting vulnerable software warning “WordPress Slider Revolution plugin <= 6.7.13 – Cross Site Scripting (XSS) vulnerability” but 6.7.14 not available in Avada plugin updates. Where can we get the update?
Hi
An update for this will be released shortly. The plugin can then be updated by going to WordPress admin panel dashboard → Avada → Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello @blniko
We have recently released an update for this, you should be able to update towards the latest version of Revolution slider now from our plugin(s) section in Avada Dashboard.
Thanks
-Ammar
Presale Q: Any theme included in this or “just” the Avada builder?
Hi
Avada has 106 prebuilt sites/demo. Please do refer the link https://avada.com/prebuilt-websites/
Thank you
Thanks for this theme! I have it for a while now and it still is very well updated! I like the new header options! Works great on desktop but im not able to set fully screen menu to mobile while maintain this feature?
Also the animation is off on the mobile phone now, is there a way to turn this on again?
Thanks!
Hi
For the header, it would be difficult to advise on this without knowing the setup of the header. We would request you to please reach out to support for this
The mobile animations can be turned on by going to WordPress admin panel dashboard → Avada → Options ⇒ Avada builder elements ⇒ Animations
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you so much for your assist!
You are most welcome
Can any version of your pre-built websites use the shop plugin or only the pre-built shops websites you have?
Example, this one has no shop, can I add shop in and be 1:1 with the design of this damo? https://avada.website/portfolio/Thank you
Hi
Any of our prebuilt site can make use of WooCommerce to add a shop. Some prebuilts are just made with a shop and some aren’t.However, any Avada site can add a shop area using WooCommerce
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi!
avada is using the Polyfill.io attack ?
Hi
Avada is not making use of CDN for Polyfill.io so it can not be susceptible to the Supply-Chain attack
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
