26685 comments found.
At Bridge version: 30.5.2 bridge/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0, AND bridge/woocommerce/myaccount/form-lost-password.php version 7.0.1 is out of date. The core version is 9.0.0,
Hello,
As we’ve mentioned in previous comments, you can use the theme with the latest version of WooCommerce. You will see the ‘Outdated Files’ WooCommerce message, however, this should not have an impact on the theme’s functionality.
The theme will of course be updated soon so these messages don’t show.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, i want to create this page thatlot.co.uk, do you have a similiar template?
Hello,
Thank you for reaching us!
We have many themes which can be utilized in this way. We recommend browsing our themes here and you can use the left sidebar to narrow down your search.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I bought the theme several years ago, tested it and it didn’t meet my requirements at the time. Now I would like to give it another try, could you activate my licence, as it has never been used on a production site before?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have not updated to a higher version since 29.9. After updating the higher version of the theme and its plugins, my logo, product descriptions and product search box disappeared. Even after Navigate to Qode Options > General and click on the ‘Save Changes’ button to generate a new dynamic CSS file. My problem was not solved. I am using WPML.
Hello,
When updating theme and plugins we recommend following steps from the video tutorial in this link. It is very important to also update Bridge Core plugin which will be listed in Appearance > Install Plugins. You should also make sure your purchase code is registered in Bridge Dashboard.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
the last version theme is compatible with WooCommerce 9.x.x?
Thanks.
Hello,
You can use the theme with the latest version of WooCommerce. You will see the ‘Outdated Files’ WooCommerce message, however, this should not have an impact on the theme’s functionality.
The theme will of course be updated soon so these messages don’t show.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Anybody else here also has issues with header, menu and logo after updating theme to v30.5.2 ? After updating theme, wordpress and plugins i can’t get my logo back in the header. Before I renew support. hopefully somebody has had the same issue and solved it?
Love the theme! Regards, Xander
First I tried this as recomended in some earlier posts: Deactivated the Core plugin and deleted it, then did a re-install of an older theme version, updated it to the latest version and after that installed and activated the Core plugin again.But still no logo and some other elements issues.
This worked for me: I brought back an older version of WordPress and this fixed the issue for me, logo is back, buttons are working again.
Hopefully I have helped someone with the same issues.
Kindest regards, Xander
Hello,
Bridge is compatible with the latest version of WordPress, so it is not necessary to switch back to an older version after an update. If the logo and styles are lost after updating, once the theme and plugins are updated, please navigate to Qode Options > General and click on the ‘Save Changes’ button to generate a new dynamic CSS file.
Please let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a theme https://bridge280.qodeinteractive.com/.
On June 13, I updated the bridgecore plugin, and the next day the hosting/server was moved. My website shows me errors, I don’t have access to WordPress direct admin. Do you know what is the cause? I try to update plugins on a regular basis. There is a whole list of these errors, the awenvis.de domain.
Deprecated: Creation of dynamic property wpdb::$categories is deprecated in /home/srv70839/domains/awenvis.de/public_html/wp-includes/wp-db.php on line 695
Hosting cannot help me. I would be grateful for help. :cry:
Hello,
We couldn’t reproduce this on our local installation.
Could you please let us know what kind of changes have you made to the site or hosting prior to this? Have you perhaps changed your PHP version or made some change in the backend of the site before this occurred?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hosting fixed the error, wrong database redirects and php settings
Hi,
We are glad that you’ve managed to resolve this.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I want to create a menu for our services. Which elements is suitable?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, explain in more detail what would you like to achieve, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. sellkit plugin removed from wordpress plugins. how can we import demos that needs this plugin?
Hello,
Thank you for reaching us!
The Sellkit plugin is not required; it was included in the Bridge shop demos due to a collaboration with the plugin authors. However, they have removed the free version of the plugin, so it cannot be installed via the Import popup anymore. Our developers will remove the plugin from the Import options. Rest assured, the shop and all demo functionalities will still work as intended without Sellkit.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have updated the theme to the latest version but when i try to update the LayerSlider plugin via the theme, it says “License activation is required to receive updates” can you advise on this ? thanks.
Hello,
Thank you for reaching us!
If you’ve updated the theme to the latest version (at the moment this version is 30.5.2), then please navigate to Appearance > Install Plugins and update plugins from there. For more detailed instructions please check the video in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there i try to add purchase code and email in my theme and get a message ‘Code is already registered for other domain’!
I am ok
Hello,
We are glad that you’ve managed to resolve this in the meantime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi developers,
Quick question before making my purchase of this theme: I know your theme comes with a common feature called Tabs, but my question is can I add other stuff within the tabs other than texts or images? Can I maybe add a slideshow within the different tabs? Or would my options be limited to simple text & images only?
Thanks in advance.
Hello,
Thank you for reaching us!
We don’t recommend putting dynamic elements inside of the tabs. Since the tabs are shown only once the user clicks on them, this usually created conflict with the javascript necessary for dynamic shortcodes. We recommend placing only static elements (text, images, icons…) inside the tabs.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the WPBakery Builder don’t apperar on posts as editor? How can I fix it?
Finally, I fix it.
Hello,
We are glad to hear that you’ve managed to resolve this in the meantime 
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking Bridge documentation in this link as well as our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried to submit a support ticket but form would not recognize my latest license – Question: Bridge 336 the Author Blog: Settings > Reading > homepage display > static page is not working – it will NOT allow me to set the home page. Tried de-activating all plugins in case of a conflict but no effect.
Can you please advise – or provide me w/ a different way to contact support other than the online form?
THX Orbit
PS: we use the Bridge theme often – thank you!
Hello,
Thank you for choosing our theme!
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot First enter your purchase code, then select the profile (in this case Qode) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Do not get the procedure, Bakery bullshit has security issues every 10 Days and you get alert and warnings from everywhere about Bakery. Waiting for themes update could risk a hack attack?
Hello,
We are constantly working on updating all our themes. Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there an archive of past theme updates in order to do an incremental update to get up-to-date on the Bridge theme?
Hello,
Thank you for reaching us!
Unfortunately, there is no such public archive.
We recommend that you test update on a staging site or that you create a backup in case something unexpected occurs.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is very important that you update Bridge Core plugin which will be listed there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
1)so when updating the child theme … only update the parent theme?? im going to write that down ..i forgot that it rewrites some of the customizations , its not that bad what it did .. what it did was took down the mobile phone slider banner , .. and removed some spaces on the top of the website. i can get someone to fix it easily.
when you said “
Once the theme and plugins are updated please navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file. what does this accomplish how would this help could it make the website get the customizations back .. why would this help my website ?2) right now the photos are in the mobile phone sliders slot and right now its appearing that they are a thing line on mobile like they aren’t being shown
how would you describe to press which button to see if the mobile phone slider images can be turned back on if they are already positioned there ??
Hi,
Updating the theme shouldn’t rewrite any of the customization you’ve made in the backend if the update is performed correctly. However, as mentioned in the video, it is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process. You can learn how to easily backup your website here.
You can then restore the backup and try to update theme again.
As for saving options after the update, you can do that as shown in screenshot. Once you click on the “Save Changes” button, the css file with all of the options set in Qode Options (logo, colors, header and footer options) will be generated.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
how do i make the child theme show the latest version ..
i updated the theme when i got a notification saying the new theme was ready to be updated in my plug in area which i normally dont do ….
so i pressed install and everything seems to be ok but the i lost one customization on the eliminator slider for mobile phone .. the images are there but they aren’t showing threw mobile
im i always going to have to give the c panel the master file to update…. can this theme update automatically …. or in the plug in area …. im not running any special plug in for that..
this is a very stressful process because constantly worrying about having my website up to date
how do i see if my website is up to date if it just always says 1.0.0??
before it showed the current theme number … i am using child theme… i update the theme threw my plug in area for the first time… my website has been acting very slow lately … can i get someone in the support threw email to help me get this situation fixed i think its not a big issue …
is there a way to make the theme update automatically threw c panel or just normal wordpress …. am i going to manually have to update it every 6 months .. or just be happy with the version i have for 6 months
i did a update i saw in my plug in section and it took away one customization that i had someone do ..
to a normal person this is a very hectic and stressful process that has alot of kinks in it .. someone who isn’t savy with computers will likely not even be able to understand most of this stuff go back in the program and change your ccs files so that it shows what??? its almost like normal joes have to know how to right coding ….....there should be a more simple method that allows people to have the best themes and not have to worry about updating it wrong or using the child theme or the real theme … i have been jerk around by someone wannabee webdevleopers i almost want to rage quit and just throw my computer on the ground .. i have to pay someone to go back in and fix acouple things …the amount of effort to understand all of this and get it to work right is very difficult .. and i feel that there should be a better more clear way on doing these things
Hi,
We are sorry to hear that you feel this way.
We do believe that the update process is well covered in the video tutorial we’ve linked in your previous comment. As explained in the video tutorial here you can update theme using the Envato Market plugin or through a FTP client.
If you plan on using Envato Market plugin for the update you should activate your parent theme (please see screenshot). The Bridge Child theme should remain 1.0.0 even after the update. Child themes are useful for adding your own code snippets to a theme and keeping them safe from theme updates. This is why the updates are done to the parent theme, while the child theme remains the same. They are recommended for the more advanced WordPress user.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When trying to register a new Purchase Code, it stalls on “Please wait” and the Inspect Console shows this error:
Failed to load resource: the server responded with a status of 401 ()Understand this error core-dashboard.js?ver=6.5.4:456
How can this be resolved?
Hello,
Thank you for reaching us!
Please try suggestions from this article. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I have a question related to the Qode Properties Theme.
When you are in properties archive, where a map with pointers is shown.
Is it possible to group different properties on same location, with same coordinates?
For example if you have 4 properties in same address in map, you can only see 1 Pointer in map. Here would be great to click and see the 4 properties in a break down or similar.
Hope you can help us. Thanks in advance.
Hello,
Thank you for reaching us!
Implementing this would require additional customization of the theme template files, but this falls out of our support scope unfortunately.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok thanks
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