3203 comments found.
Does this theme come with WP Bakery installed? I am interested in buying another theme from you guys but it needs to have WP Bakery.
Hi,
Thanks for reaching out and for considering Basel for your project. We’re happy to help with any questions you have.
Yes, our theme includes the WPBakery page builder plugin. You don’t need to pay for it separately.
Kind Regards
Hi xtemos team. I need help for this. I got licenses a long time ago and know i want to start my woocommerce store. I looked into youtube tutorials and got blocksy pro and stackable pro and im having tons of problems. I remember this website and found my themes. Before renewing support i want know if blocksy and stackable will work witj this or i need to ask for a refund to start wirh you guys my online store. The documentation of your theme will help me to biuld from scratch my website? Thanks innadvance for the response.
I will.only need to get wp bakery and your support and i will be able to translate my theme and getting my woocommerce store online? Thanks
Hello,
Thank you for contacting us.
You don’t need to use Blocksy or Stackable and our theme is not compatible with these tools. You can use Basel with WPBakery page builder and WooCommerce to start your online store.
Kind Regards
Hi,
after updating everything to the latest version, the button of preview and save in the pages stopped working and I can’t edit the home page, is this a bug?
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hi Support Team, I’m experiencing an issue where any changes I make to the website or inner pages revert back after about 5 minutes. Could you please help me resolve this?
Hello,
Please create a topic on our support forum with all the details so we can check https://xtemos.com/forums/forum/basel-premium-template/
Kind Regards
Hello, after updating the theme to v5.9.0, font awesome emojis appear like squares in our website (phone, facebook, mail), and the search icon disappeared completely. We are using basel-search-dropdown, we tried changing to another search option but still doesn’t appear. Any fix available?
Hello,
Please update the theme and all required plugins to the latest version. Let me know if it helps.
Kind Regards
Hi thanks for posting the fix for the icons in the previous comment. Is this still necessary if we update the entire theme to the latest?
Hello,
This issue has already been fixed in the latest version of the theme.
Kind Regards
Hello,
Suddenly my icons are not showing anymore. I have provided linsk to Facebook, X and Instagram and am using the [social_buttons type=”follow”] shortcode in a HTML block which I have added to my footer. For some reason, only the X icon is showing. The same on my product pages. It only shows the X icon as sharing options.
Additionally, all my Font Awesome icons are not showing. In my mega menu, the icons are not there anymore as well as in my footer.
I think this might have happened after the latest WPBakery update, but I’m not 100% certain. It was working all fine a while ago.
Is this issue known to you?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello,
Thank you for your reply. I have sent a message via the contact form.
Kind regards
Try to add the following code snippet to the functions.php file in the child theme. We will fix this issue in our next theme update
add_action( 'wp_enqueue_scripts', function () {
wp_enqueue_style( 'vc_font_awesome_6' );
}, 10000 );
Kind Regards
It’s working now, thank you!
You are welcome.
Guys I am trying to update WP/Bakery & it will not update, I am conscious about it being a security vulnerability. Can you tell me where i go to update this plugin. So what menu & sub menu to get the update. I have the theme on the latest version also. It is a bundled plugin with the theme so I cannot obviously get support from Wp/Bakery. Any help would be much appreciated.
Hello,
You can always update the plugin via Dashboard -> Appearance -> Install plugins. If you have any difficulties, please send us your admin access so we can check.
Kind Regards
Hello it is the plugin “WPBakery Page Builder” it says there is a new version but when i go to the area suggested above it does not have an update button!!! Can you tell how I can securely send you access to have a look?
Please send us your admin access so we can check this.
Do you have a private channel that I can send this on? Obviously not here?
Use the contact form on our profile page here https://themeforest.net/user/xtemos
I have sent that information now.
We have fixed this on your website and updated the plugin. Please test how it works now.
Thanks very much. Is this going to be na issue in the future or a once off issue? Thanks for your help with this plugin also.
No, you will not face the same problem in the future.
I had bought Basel years ago but never used it because Woodmart is by far the best theme. However a client needed left side header, so I thought to give Basel a chance. I’m so disappointed because you have left this theme abandoned and while you can make it as good as Woodmart, you don’t. At least add a left sided header to woodmart. Basel is abandoned!
On single portfolio there is no previous and next! Visitors must go back every time? Why is it so hard to add some good features to it? Also no option to disable breadcrumbs, had to to do it with css. No text, image element, no style to wp bakery elements. Why should I renew or anyone buy this theme? Please update it!
Hello,
Thank you for sharing your concerns and detailed feedback. We appreciate your loyalty to our themes and understand your frustrations.
1. Basel Updates: Please be assured that Basel is not abandoned. We continue to support and update it to ensure compatibility and functionality. However, it does have a different feature set and design philosophy compared to WoodMart.
2. Portfolio Navigation: Your point about single portfolio navigation is noted.
3. Breadcrumbs Option: While there’s no direct option for disabling breadcrumbs in Basel, your workaround with CSS is valid. We’ll review the possibility of adding this as a built-in option.
4. WPBakery Styling and Features: We understand the desire for more robust styling options and features for WPBakery elements. This is valuable feedback for our team as we plan updates.
If you have further suggestions or would like direct assistance with customization, please contact us. Your insights help us improve, and we truly value your support.
Kind regards
Dear Xtemos, since 2018 that I came across Woodmart, I have never used any other eshop theme. That being said, you can understand that I very well know that Woodmart was like Basel and the only reason I bought Basel was because I wanted to have a variety of home designs and styles. By that time Basel had identical features with Woodmart. So I know very well that Basel doesn’t have different philosophy and compared to the Woodmart improvements, Basel is abandoned. Of course you update it so that it will still work and be compatible but you have left it behind.
1. I spent hours to remove all demo pages while it should have templates like woodmart.
2. Basic elements are missing such as text and single image/svg.
3. Poor options to elements and responsive options that are nicely added to woodmart.
4. Single portfolio pagination
5. The elements have the hat icon of the wpbakery and you cannot recognize them.
All the above and many more could have been added to Basel and make it another great theme of your collection. We need different designs so that the websites we create will not be identical and as I said that was the reason I got Basel. But the lack of the all great features of Woodmart make it a poor theme.
If Woodmart had left side header there will be no chance to use Basel. But now I did and I will need this theme to be improved by time so that my client will be happy.
I hope my comments will help improve Basel because we need the variety in styles.
Thank you
Thank you very much for your feedback. Yes, WoodMart is our flagship theme but it doesn’t mean that other themes deserve one star because not all the features are available from WoodMart.
We accept your feedback but rating our theme with 1 star definitely doesn’t help to make it better 
Dear Xtemos, you have a point and I’m willing to give 5 star and buy more licenses once you update it. Basel is by far better than others but compared to Woodmart is night and day. We need Basel to be as good as Woodmart with a slightly different design as it always had so that our creations won’t be identical. I’m so used to woodmart logic that it is impossible for me to prefer another theme supplier. I count on you!
Hello,
We understand your point, but we are sorry to say that Basel is not going to get all the updates that WoodMart gets. We will still maintain its performance, stability and security and add some minor features. But it will not get new page builders support, new prebuilt demos and so on. In your case, you can either choose Basel and use as it is or just continue using WoodMart for your project if you like it as much
Kind Regards
Dear Xtemos, we don’t need new demos or page builders. Just upgrade options and elements to look like Woodmart. Otherwise it would be good to add vertical header to Woodmart. If there was such an option I wouldn’t have messed up with Basel.
Thank you. We will definitely consider both as feature requests for our future updates
It will be much appreciated!
Thank you very much. We would also be very thankful if you could change the rating for the theme. Thank you for understanding.
Are you planning to do any more updates here or are you deprecating the theme? The updates come have come so sparsely over the past 2 years I’m starting to think about ditching the theme for one with a faster development cycle even with the headache of making the change.
Hello,
Of course, we are still supporting all our themes including Basel. We are going to release a new update later. Anyway, if you face any bugs or issues, you can contact us and we will help you asap.
Kind Regards
Dynamic discounts: I have disabled this feature but in each refresh I get console error logs 3 times wp-admin/admin-ajax.php?action=basel_update_discount_dynamic_discounts_table&variation_id=40414 400 (Bad Request)
Hello,
Please send us your admin access so we can check the issue on your website https://themeforest.net/user/xtemos
Kind Regards
Dear Team,
I hope you are doing well.
I purchased a theme a while back, possibly in 2020, but it wasn’t used as the business didn’t start. Now, as I am starting a new business, I would like to utilize the theme. However, when I try to contact support or register with the purchase code, it shows an error. I also don’t remember the domain, username, or password associated with the purchase.
Could you please help me resolve this issue? I would appreciate guidance on how to contact support or register the theme so I can start using it for my business.
Thank you for your assistance.
Hello,
You can find the purchase code in your account on ThemeForest. Here is an article that will help you https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Kind Regards
Dear Team,
Thank you for your response. However, I believe there has been a misunderstanding.
I am aware of how to retrieve the purchase code from ThemeForest, but my issue is that the purchase code is not working when I try to register or contact support. Additionally, I no longer remember the domain, username, or password associated with the purchase, which is making the process difficult.
Could you please provide further assistance in resolving this issue so I can proceed with using the theme for my new business?
Thank you again for your support.
Best regards, Adnan Shakir
Hello,
Could you please send us a screenshot of the message you get when trying to register account on our website? Please send us the information using our contact form here https://themeforest.net/user/xtemos
Kind Regards
Hello Team
i sent information using your contact from here with screenshot.
Thanks
Guys I am trying to update “WPBakery Page Builder” in my theme. Appearance>Install Plugins>WPBakery Page Builder. But everytime I am getting the error:
Update package not available.
Can you advise how i overcome this error as it is bundled with the theme that I bought & now it is outdated & I need to update.
Thanks
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi – how can we make text responsive for desktop, mobile, etc… ? This is the most important, but somehow I can’t find a way to achieve this.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hi, Urgent question, pls asssit. We’re trying to add a simple link ‘DELETE ACCOUNT’ to link back to our Help page, so users can request account deletion under GDPR. The link is to be added in the frontend ‘My Admin’ dashboard so each user can see it there https://i.postimg.cc/NGmn0qjs/imgdsh.png We can’t see an option for this setting in the theme. Can you pls let us know how to add the link do it will appear amongst the same set of menus shown in this screen shot? FYI, no need to request admin login, the owner doesn’t let 3rd parties intot their site for lagl reasons. Any codes and step by step guide to do will be most appreciated. It’s very urgent. Thanks!
Hi,
There isn’t an option within the theme to add this feature directly. However, you can achieve it through custom development by adding custom code. Unfortunately, we don’t have a working solution for this.
Kind Regards
A question, do you plan to work with this theme with Elementor in the future?
Hello,
Thank you for your question.
Currently, we don’t have any plans to add Elementor support.
Kind Regards
Hello, I have purchased this theme but the the plugin doesn’t resonate very well with how we work. I like the elementor version (woodmart) much better. Is it possible to return this theme and get the woodmart instead since we are more experienced with elementor.
Hello,
Yes, you can purchase our WoodMart theme and then we will return your money back for the Basel theme.
Kind Regards
Hello, I bought the WoodMart theme and replied to the message throught email with my license id.
Hi,
OK, we have answered the question on the email
Regards
Hello,
Can you tell users if the theme is compatible with Woocommerce 9.0?
Thanks
Hello,
Yes, our theme is fully compatible with the latest WordPress version.
Kind Regards
Hello, My question was about Woocommerce
did you do any tests on your side to check if the theme was compatible with 9.0, the last major update of Woo,
Thanks
Yes, we tested our theme with 9+ version of the plugin and no issues found.
Hello! The “Frequently bought together” functionality is not working with variations? I talking about the option of hiding the out of stock variations. I’ve seen that when we create a bundle we have the option to activate the hide out of stock option. But then, on the front-end still appears all the variations, even if some of them are out of stock. Or I’m missing something?
Hello,
Could you please send us your admin access so we can check your configuration and see what is wrong there? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello, please i bought this item by mistake i want to buy the shopify theme, can you please help ?
Hello,
You can request a refund for this theme and provide us with the purchase code of the Shopify version. Then, we will approve your refund request.
Kind Regards
Thank you, I requested a refund but i just want the shoppify theme I don’t want to refund my money back so can you just do that ?
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