3195 comments found.
I had bought Basel years ago but never used it because Woodmart is by far the best theme. However a client needed left side header, so I thought to give Basel a chance. I’m so disappointed because you have left this theme abandoned and while you can make it as good as Woodmart, you don’t. At least add a left sided header to woodmart. Basel is abandoned!
On single portfolio there is no previous and next! Visitors must go back every time? Why is it so hard to add some good features to it? Also no option to disable breadcrumbs, had to to do it with css. No text, image element, no style to wp bakery elements. Why should I renew or anyone buy this theme? Please update it!
Hello,
Thank you for sharing your concerns and detailed feedback. We appreciate your loyalty to our themes and understand your frustrations.
1. Basel Updates: Please be assured that Basel is not abandoned. We continue to support and update it to ensure compatibility and functionality. However, it does have a different feature set and design philosophy compared to WoodMart.
2. Portfolio Navigation: Your point about single portfolio navigation is noted.
3. Breadcrumbs Option: While there’s no direct option for disabling breadcrumbs in Basel, your workaround with CSS is valid. We’ll review the possibility of adding this as a built-in option.
4. WPBakery Styling and Features: We understand the desire for more robust styling options and features for WPBakery elements. This is valuable feedback for our team as we plan updates.
If you have further suggestions or would like direct assistance with customization, please contact us. Your insights help us improve, and we truly value your support.
Kind regards
Dear Xtemos, since 2018 that I came across Woodmart, I have never used any other eshop theme. That being said, you can understand that I very well know that Woodmart was like Basel and the only reason I bought Basel was because I wanted to have a variety of home designs and styles. By that time Basel had identical features with Woodmart. So I know very well that Basel doesn’t have different philosophy and compared to the Woodmart improvements, Basel is abandoned. Of course you update it so that it will still work and be compatible but you have left it behind.
1. I spent hours to remove all demo pages while it should have templates like woodmart.
2. Basic elements are missing such as text and single image/svg.
3. Poor options to elements and responsive options that are nicely added to woodmart.
4. Single portfolio pagination
5. The elements have the hat icon of the wpbakery and you cannot recognize them.
All the above and many more could have been added to Basel and make it another great theme of your collection. We need different designs so that the websites we create will not be identical and as I said that was the reason I got Basel. But the lack of the all great features of Woodmart make it a poor theme.
If Woodmart had left side header there will be no chance to use Basel. But now I did and I will need this theme to be improved by time so that my client will be happy.
I hope my comments will help improve Basel because we need the variety in styles.
Thank you
Thank you very much for your feedback. Yes, WoodMart is our flagship theme but it doesn’t mean that other themes deserve one star because not all the features are available from WoodMart.
We accept your feedback but rating our theme with 1 star definitely doesn’t help to make it better 
Dear Xtemos, you have a point and I’m willing to give 5 star and buy more licenses once you update it. Basel is by far better than others but compared to Woodmart is night and day. We need Basel to be as good as Woodmart with a slightly different design as it always had so that our creations won’t be identical. I’m so used to woodmart logic that it is impossible for me to prefer another theme supplier. I count on you!
Hello,
We understand your point, but we are sorry to say that Basel is not going to get all the updates that WoodMart gets. We will still maintain its performance, stability and security and add some minor features. But it will not get new page builders support, new prebuilt demos and so on. In your case, you can either choose Basel and use as it is or just continue using WoodMart for your project if you like it as much
Kind Regards
Dear Xtemos, we don’t need new demos or page builders. Just upgrade options and elements to look like Woodmart. Otherwise it would be good to add vertical header to Woodmart. If there was such an option I wouldn’t have messed up with Basel.
Thank you. We will definitely consider both as feature requests for our future updates
It will be much appreciated!
Thank you very much. We would also be very thankful if you could change the rating for the theme. Thank you for understanding.
Are you planning to do any more updates here or are you deprecating the theme? The updates come have come so sparsely over the past 2 years I’m starting to think about ditching the theme for one with a faster development cycle even with the headache of making the change.
Hello,
Of course, we are still supporting all our themes including Basel. We are going to release a new update later. Anyway, if you face any bugs or issues, you can contact us and we will help you asap.
Kind Regards
Dynamic discounts: I have disabled this feature but in each refresh I get console error logs 3 times wp-admin/admin-ajax.php?action=basel_update_discount_dynamic_discounts_table&variation_id=40414 400 (Bad Request)
Hello,
Please send us your admin access so we can check the issue on your website https://themeforest.net/user/xtemos
Kind Regards
Dear Team,
I hope you are doing well.
I purchased a theme a while back, possibly in 2020, but it wasn’t used as the business didn’t start. Now, as I am starting a new business, I would like to utilize the theme. However, when I try to contact support or register with the purchase code, it shows an error. I also don’t remember the domain, username, or password associated with the purchase.
Could you please help me resolve this issue? I would appreciate guidance on how to contact support or register the theme so I can start using it for my business.
Thank you for your assistance.
Hello,
You can find the purchase code in your account on ThemeForest. Here is an article that will help you https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Kind Regards
Dear Team,
Thank you for your response. However, I believe there has been a misunderstanding.
I am aware of how to retrieve the purchase code from ThemeForest, but my issue is that the purchase code is not working when I try to register or contact support. Additionally, I no longer remember the domain, username, or password associated with the purchase, which is making the process difficult.
Could you please provide further assistance in resolving this issue so I can proceed with using the theme for my new business?
Thank you again for your support.
Best regards, Adnan Shakir
Hello,
Could you please send us a screenshot of the message you get when trying to register account on our website? Please send us the information using our contact form here https://themeforest.net/user/xtemos
Kind Regards
Hello Team
i sent information using your contact from here with screenshot.
Thanks
Guys I am trying to update “WPBakery Page Builder” in my theme. Appearance>Install Plugins>WPBakery Page Builder. But everytime I am getting the error:
Update package not available.
Can you advise how i overcome this error as it is bundled with the theme that I bought & now it is outdated & I need to update.
Thanks
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi – how can we make text responsive for desktop, mobile, etc… ? This is the most important, but somehow I can’t find a way to achieve this.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hi, Urgent question, pls asssit. We’re trying to add a simple link ‘DELETE ACCOUNT’ to link back to our Help page, so users can request account deletion under GDPR. The link is to be added in the frontend ‘My Admin’ dashboard so each user can see it there https://i.postimg.cc/NGmn0qjs/imgdsh.png We can’t see an option for this setting in the theme. Can you pls let us know how to add the link do it will appear amongst the same set of menus shown in this screen shot? FYI, no need to request admin login, the owner doesn’t let 3rd parties intot their site for lagl reasons. Any codes and step by step guide to do will be most appreciated. It’s very urgent. Thanks!
Hi,
There isn’t an option within the theme to add this feature directly. However, you can achieve it through custom development by adding custom code. Unfortunately, we don’t have a working solution for this.
Kind Regards
A question, do you plan to work with this theme with Elementor in the future?
Hello,
Thank you for your question.
Currently, we don’t have any plans to add Elementor support.
Kind Regards
Hello, I have purchased this theme but the the plugin doesn’t resonate very well with how we work. I like the elementor version (woodmart) much better. Is it possible to return this theme and get the woodmart instead since we are more experienced with elementor.
Hello,
Yes, you can purchase our WoodMart theme and then we will return your money back for the Basel theme.
Kind Regards
Hello, I bought the WoodMart theme and replied to the message throught email with my license id.
Hi,
OK, we have answered the question on the email
Regards
Hello,
Can you tell users if the theme is compatible with Woocommerce 9.0?
Thanks
Hello,
Yes, our theme is fully compatible with the latest WordPress version.
Kind Regards
Hello, My question was about Woocommerce
did you do any tests on your side to check if the theme was compatible with 9.0, the last major update of Woo,
Thanks
Yes, we tested our theme with 9+ version of the plugin and no issues found.
Hello! The “Frequently bought together” functionality is not working with variations? I talking about the option of hiding the out of stock variations. I’ve seen that when we create a bundle we have the option to activate the hide out of stock option. But then, on the front-end still appears all the variations, even if some of them are out of stock. Or I’m missing something?
Hello,
Could you please send us your admin access so we can check your configuration and see what is wrong there? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello, please i bought this item by mistake i want to buy the shopify theme, can you please help ?
Hello,
You can request a refund for this theme and provide us with the purchase code of the Shopify version. Then, we will approve your refund request.
Kind Regards
Thank you, I requested a refund but i just want the shoppify theme I don’t want to refund my money back so can you just do that ?
Hi, As i see the news and notification for Google security that Polyfill.io has issue to the website which use the library from it. I am not sure if Basel use the pollyfill library too? I Find in the theme files and see the codes and comments about polyfill but I am not sure.
This is the following file that I found pollyfill keyword
basel/js/libraries.js
basel/js/TweenMax.js
basel/js/jquery.magnific-popup.js
Thank you very much.
Hello,
No, we never used `polyfill.io` JS scripts in our theme, so there is nothing to update here.
Kind Regards
I would like to find out regarding my licence for my template, so I see I never put the licence code in my wordpress site. I need to cancel my domain but want to be able to reuse my template for a future site. If I never installed the code on my site will I be able to use it for another site? Or what must I do?
Hello,
Thank you for using our theme and contacting us.
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
Thank you so much! I can’t find where to remove the activation from the domain? Is it because I didn’t put the licence code on my website? Where do I deactivate it?
It just shows that I can update but not deactivate
Please send us some screenshots from your website dashboard and your account on our xtemos.com website so we can better understand the problem. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thanks so much, I will do!
Its telling me: Your support period for this theme is already expired at May 29, 2018 and you are not allowed to create topics or replies here. Is there another way I can send you screenshots?
You can use the contact form on our profile page here https://themeforest.net/user/xtemos
Hello! Can the licence key be installed on a live and a staging site? Thx!
Hi,
Thank you for reaching out to us.
Yes, you can activate the purchase code both on staging and production websites.
Kind Regards
Hello! Thx for your response! I tried to do it but there is nothing that allow me to specify which environment is staging and which one is production.
You just activate it twice without any additional options.
Thx!
Hi, i am wondering why [basel_gallery images=”xxx, xxx, xxx” view=”carousel” spacing=”0” slides_per_view=”1” lightbox=”” img_size=”full”] is no longer showing the images. Any idea?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
I’ve purchased your theme in the past and I’m looking to get another licence, my main question is – are there any menu layouts or is it possible to get the search bar showing in the header menu without having to open the burger menu on the side?
Hello,
Thank you for contacting us.
There is only one mobile menu layout and the search can be displayed only as a part of the menu sidebar.
Kind Regards
Is there any custom option from your team to implement this?
Unfortunately, we are not available for custom development at the moment.
Hello, can you add “Yelp” to the social profiles list? It is important for US business websites. Or can we add it via hook or something? Please advise
Hello,
Currently, there is no such option in our theme. But we will consider this for our future updates.
Kind Regards
Good morning, and thank you for updating the theme after such a long time. We would like to know if it is possible to test the new feature with dynamic discounts online on one of your demos. We would indeed like to understand how it works before considering the update. Thank you!
Hello,
Thank you very much for the feedback. Unfortunately, we don’t have a demo for this functionality.
Kind Regards
Ah, okay. That’s a pity! Could you explain what it involves? Just so I can understand.
You can find more information in our documentation here https://xtemos.com/docs-topic/dynamic-discounts/
I need quick support but it is saying my purchase code is invalid for days. I cannot submit a ticket on your website for support as it says my purchase code is invalid. I purchased this on March 8, 2024. I should still have support.
Hello,
Please use the contact form to send us a message, providing your purchase code and a screenshot of the problem you are having. We will do our best to help you as soon as possible.
Kind Regards
Ok the only contact form I could find is the presale form. So I put it all under that. Here is my ticket number Ticket #103795 I just need to change shortcodes.
Sorry, use the contact form on this page https://themeforest.net/user/xtemos
Sent. Thank you for your time and fast responses. Over the moon with your product so far!
Went through the contact form, which led me to support from them over email. After they confirmed my purchase code and everything is good I have yet to hear back.
I figured it out with no help from the Devs. If you are trying to change the [social_buttons] short code. Make sure all of your socials are correctly inputed in the theme options for follow or share. Then, where the [social_buttons] shortcode is, just use [social_buttons type=”follow”] or [social_buttons type=”share”] to display the proper social icon list. Hopefully this helps someone!
Hello,
We are sorry for the late reply. Please answer the email so we can help you get access to our support forum and avoid such confusion next time.
Kind Regards
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