70 comments found.
Hello, We are interested in purchasing theme. We want to know if this theme requires Elementor Pro or Free version of Elementor will be able to run this theme? Thank you!
Hi, using just the free version of the elementor should be enough. Thank you
Hi, Thank you for the quick response. We bought the theme but are unable to edit the header, edit or custom fonts, custom color, or custom buttons. Would appreciate your prompt response.
Hello, sorry to bother you. Some time ago, my website experienced problems, so I had to start from scratch. Could you help me reset the license? When I tried to use it on the same domain, this theme couldn’t install the core plugin.
Hi, please download the latest package from ThemeForest. Inside the zip file, you’ll find both the Childit Core and Childit Demo Installer plugins ready to install on your site. Thanks!
Hello is it RTL
Hi, it is RTL supported. Thank you
suddenly error starting coming theme plugins/childit-core/childit-addons/widgets/learning.php on line 210
it was not coming do any body else facing it
Hi, We will release an update today of the childit core plugin after that update the plugin and the issue will be fixed. Thank you
Hi, I have purchased the theme yesterday. I am having an issue in importing demo content. I already have opened a support ticket yesterday (ticket id TBC779674-001-VF8). Please check my issue and resolve it.
The issue has been resolved. I really appreciate your support. Thanks.
I get the error “Something went wrong with the plugin API.” when trying to install “svg support” plugin. how do i bypass this?
Please open ticket in our Support system our support team woll check at the morning
https://support.smartdatasoft.comThank you
i did, but no response yet. how long do i have to wait?
When you open ticket , our support time is gmt+6, 9am to 5pm. Can you share the ticket ID I will follow up with support team at the morning.
Ticket ID: T8F6426EC-001-XM5
i opened the ticket last saturday!
Hi,
I am really sorry for the late reply. But I have already replied to your ticket now. Please check it and let me know.
Thank you, SmartDataSoft Team
Hi, looking to purchase your theme for a website, do we need Elementor pro or could use the free version of Elementor?
Free version is enough for using it.
Is this theme optimised for using with Visual Composer?
It is elementor based
Hi!
Is there away to make sure the blog post titles are showing up as an H1. Our SEO company told us none of our blogs technically have an h1 because the title isn’t registering as one.
Look for a solution within the theme. Thank you!
You can overwrite the template form child theme and do this easily.
What template should I use? I have tried to find it, but I might be looking in the wrong place.
Hello!
Do you have any documentation on the best way to update the theme? I do use a child theme on top of this theme. I am wanting to update to the newest version so we can have the X icon.
Or is there away to remove twitter from our theme currently?
Thanks!
Their is two way manually update theme zip file or use envato market place to update the theme. It is safe to remove any code from child theme. If you put blank text the icon may be hide.
Thank you. I put no URL there and the icon still showed. It did not remove it.
I was wondering if the Twitter Icon is going to be updated to the X icon? If not, how can I remove the Twitter icon so I can put a custom icon on our footer? I tried to just remove the link, but it left the icon on the site.
Thanks!
Hi,
We will release an update for the theme with the latest icon very soon. Please update the theme and the plugin as soon as the update is released.
Thank you, SmartDataSoft Team
hi I am having an Issue registering the licience this is the error i am getting , please can you assist. The rror is that it cannot connect to your server
Hi,
Could you please open ticket in our support system? We need to check the site for that.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Team
I think, that you have bug in DEMO data, because it will not importing all as is in your DEMO on https://smartdata.tonytemplates.com/childit/
Not loading
.layer-background, .archive .layer-background { background-image: url(https://smartdata.tonytemplates.com/childit/wp-content/uploads/2019/09/slider.png); }
into pages header on all pages, except of Blogs
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Where I can re-activate my licence? You told for another guy here: “Please deactivate and reactivate again . Then you area able to update. I think the tocken is mismatched. Also please deactivate or remove all old activated site from myaccount area Thank you”, but where is “myaccount area?”
Please follow the theme documentation for that. Thank you
Hello,
I have bought the theme and on the page Parent Info, at Parent Resources section, I can’t add a document / document link to download. Also when I edit that section in Elementor, I don’t have a upload document or link to document section.
Regards.
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Do not purchase this theme! Support never respond or respond to say they will respond later and they never do. The elements are not flexible. For example, if there’s a carousel or 4 elements in a section and you wanted them to be 3 then it will break. Can’t customize most elements. It is very buggy. Can’t remove cloud mask from around the text in slide. If you do it will break. It looks attractive. So they have good graphic designs but the code is bad. Worst template I have ever purchased! And i have been a member of Theme forest for 10 years!
Hi,
We are sorry for that. There were some missunderstanding in our ticket system which led to this. So please check your ticket now. I have replied your ticket and solved one issue completely. We just needed some opinion on the other issue so I have mentioned it on your ticket please check it and let me know.
Thank you, SmartDataSoft Team
Hello, can you please check my ticket. I purchased the theme on Saturday. Thanks
Hi
We have replied your ticket the day you opened the ticket. Would you please check the support system and your email.
Thank you, SmartDataSoft Team
Ok. Thanks.
Please help check my license re-activation saying unauthorized for update. i reconnected the license system to envato as well.. please check. Thanks
Please deactivate and reactivate again . Then you area able to update. I think the tocken is mismatched. Also please deactivate or remove all old activated site from myaccount area Thank you
yes i recently migrate my server but still same domain. I tried again but stuck with loading after login
License now ok. But after update childit core My slidehow didnt look good. url: elbambino.my
Hi everyone! my website is multilingual. how can i translate programs to other language?
Hi
Depending on the plugin there are different ways to translate. You need to follow their documentation to translate the custom post type.
Thank you, SmartDataSoft Team
Thank you
After last update the Main slider element is broken, you should review the theme. All plugins and wordpress are updated and we have not any other plugins than the included with the theme.
Please send your site access in support system we will check that
Thank you