28289 comments found.
Woocommerce is telling me that with Flatsome’s most recent update, Flatsome has a bug in it that is conflicting with Woo. I do not want to purchase a maintenance/support package for a bug within Flatsome.
I am getting an error message that goes back to this page public/wp-content/themes/flatsome/inc/woocommerce/structure-wc-product-page.php
The specific error occurring is a “Uncaught Error: Call to a member function is_purchasable() on string in /www/stoughtonwrestling_139/public/wp-content/themes/flatsome/inc/woocommerce/structure-wc-product-page.php on line 255”.
it i causing an issue on my page https://stoughtonwrestling.com/product/golf-outing/ Woocommerce is telling me this is a FLATSOME error.
From the error log I can see the following: 2024/08/01 15:10:51 [error] 85822#85822: *15481 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to a member function is_purchasable() on string in /www/stoughtonwrestling_139/public/wp-content/themes/flatsome/inc/woocommerce/structure-wc-product-page.php:255 Stack trace: #0 /www/stoughtonwrestling_139/public/wp-includes/class-wp-hook.php(324): flatsome_sticky_add_to_cart_template(’’) #1 /www/stoughtonwrestling_139/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /www/stoughtonwrestling_139/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /www/stoughtonwrestling_139/public/wp-includes/general-template.php(3081): do_action(‘wp_footer’) #4 /www/stoughtonwrestling_139/public/wp-includes/template-canvas.php(25): wp_footer() #5 /www/stoughtonwrestling_139/public/wp-content/plugins/woocommerce/src/Internal/ComingSoon/ComingSoonRequestHandler.php(69): include(’/www/stoughtonw…’) #6 /www/stoughtonwrestling_139/public/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Internal\ComingSoon\Comi” while reading response header from upstream, client: 216.56.92.44, server: stoughtonwrestling[.]com, request: “GET /product/golf-outing/ HTTP/2.0”, upstream: “fastcgi://unix:/var/run/php8.1-fpm-stoughtonwrestling.sock:”, host: “stoughtonwrestling[.]com:53034”, referrer: “https[:]//stoughtonwrestling[.]com/golf-registration/”
This error indicates that there is an attempt to call the is_purchasable() method on a string, which is not a valid operation. This suggests that the variable being used is expected to be a product object but is instead a string. The error occurs in the flatsome_sticky_add_to_cart_template() function within the file structure-wc-product-page.php at line 255.
Please help.
I’ve forwarded your report to our Development Team to check.
halo I am experiencing problems with the ux swatches. At the moment when I want to add a color and I save it, it is not applied. watch video
https://www.loom.com/share/690d35fc9f7b4a7a9c55938d257d93c1?sid=177a486b-88b8-4563-ae21-cb7ce5c7952dCould you submit a support ticket here?
Thanks.
Could you submit a support ticket here?
I’ve created the ticket #177987 on August 1st (5 days ago) as per your instructions, but there has been no activity on your team’s behalf and I got no replies! How long more is going to take for you to reply to the ticket??
Hello! Anyone?
I hold 4 licenses for the theme. Do you guys still support the Flatsome theme or has it been discontinued?
the “edit with ux builder” button on the blog and new pages disappeared when i updated the theme and wordpress. how can i edit with ux builder?
It’s a bug and will be fixed in v3.19.5.
Hello,
is your theme compatible with fluxstore woocommerce app:
https://codecanyon.net/item/fluxstore-woocommerce-flutter-ecommerce-full-app/24050041Thanks
We have yet to test, but you can join our official Facebook Community and get feedback and comments from our users who are already using it. Please remember to accept the group rules of the Facebook Community if you decide to join.
Waiting for confirmation
how can this be resolved?
Thank you
You must use <!--nextpage--> to separate pages.
Sorry, I did not understand.
If on a page where I have a lot of text I insert the link ‘read more’, shouldn’t it expand the text?
I read in the wordpress guides that it should work like that.
Could you submit a support ticket here with a more detailed explanation of your issue?
Hi I have a ticket open with you for sometime about issue while loading banner. You wrote that you will check with developer. I haven’t heard from you for a while. This is a real issue because it is on my home page and it really slowdown loading. Can you tell me when it will be resolved?
Could you share the ticket number?
I would say about the banner there is at least this one 177279. Last news from you is July 11 saying that “The issue is being reviewed by our team. We will get back to you as soon as we have an update in regards to this.”
For ticket number 177279, our development team mentioned that they cannot access your site’s admin panel because the password is invalid. Could you please respond to that ticket with the updated login credentials?
I provide access to Envato and Ahmed. I asked Soner to ask code to Ahmed.
Any news about the issue? You are connected for sometime now.
Try to load the home page https://www.7-bio.ch/ . You can easily understand that the banner has an issue.
Can I look at the admin panel? Can we send notifications via e-mail or SMS after the order is placed?
Your request is not related to Flatsome, but WordPress. You can add such features with third party plugins and/or services.
Hi, can we do promotions like Buy 4, Pay for 3 or Buy One, Get One Free? Can we do such campaigns other than creating coupons? If so, can you write a document link?
Your request is not related to Flatsome, but WooCommerce. You can add such features with third party extensions. Flatsome is compatible with all official WooCommerce extensions.
When will the ‘booking’ prebuild be ready please? And will it be possible to have it to book in person training courses with it?
Our development team is currently working on v4 and the improved Flatsome Builder. New templates will be added to Flatsome Studio from time to time, but we can’t provide a specific date for this.
Hello, is it possible to disable the tooltip on Follow icons? Thanks
Unfortunately, there is no option for this at the moment. However, I will forward your request to the development team to see if it is possible to add such an option.
Does anybody know why I cannot see the UX Builder option when writing a new post or creating a new page?
It’s a bug and will be fixed in v3.19.5. We’ll release it soon.
There seem to be a bug on flatsome studio UX Builder last version, after pressing the button it doesn’t load some users have reported this previously but no solution so far any ideas ? https://prnt.sc/5_-BO4s_O-rU
Please submit a support ticket here from the account where Flatsome was purchased. Otherwise we can’t verify the current support status.
Thanks for your understanding.
We already did, this seems to be related to chrome issue not extension. Changing browser is a workaround for now
It mostly happens when products are imported. Please ensure that the products out of stock are displayed as in stock are marked as ‘out of stock’ in the database as well. If you don’t have such technical knowledge, we recommend contacting a professional.
hi. i hope you’re doing great. In the products element, out of stock products are display in front-end (out of stock option is set on exclude). This is not only my website’s problem, many users are facing this problem. I saw it in many Telegram groups, many people have this problem. please follow up on this issue. thank you
It mostly happens when products are imported. Please ensure that the products out of stock are displayed as in stock are marked as ‘out of stock’ in the database as well. If you don’t have such technical knowledge, we recommend contacting a professional.
Hello! I’ve been using the Flatsome theme for 7 years and now I would like to use the swatches feature because all my products have variables (one size and several colors). Everything works fine except that I can’t hide the out of stock variables from the product page. If a product has all the variables out of stock, then the product does not appear at all, but if a product has 3 variables, and 2 of them are out of stock, then all 3 variables are displayed on the product page. In WooCommerce → Settings → Products → Inventory → “Enable stock management” and “Hide out of stock items from the catalog” are activated, also stock management at the variation level is activated. If I disable the swatches function, only the variables available in stock are displayed on the product page. Can you please help me with this?
Could you submit a support ticket here?
My support is expired. It’s been 7-8 years since I bought the Flatsome license…
Hi, while I had one “size” attribute for clothes S-XL it worked perfect – on category page there is a display of size squares below products. But now I have two new attributes: bed cover size (eg. 140×200cm, 200×200cm) and shoe size (39, 40, 42) and these are not visible below products (just says choose variant). Only one product attribute “size” can be visible on my shop – flatsome personalization – product catalog – swatches – there can be only one attribute selected.
How could I add here two more? So that all my attribute “sizes” would be visible on product category pages, not only one.. I cannot add shoe sizes in numbers with clothes sizes with letters together..
Do you plan to add here more attributes swaches to be selected?
With Flatsome Variation Swatches, only attributes of one variation can be displayed on the category page. There are no plans to include all variations. If you need more comprehensive functionality, you can use a third-party extension. Flatsome is compatible with all official WooCommerce extensions.
Re: “Flatsome v4 is planned to be released before the end of this year.”
Questions:
1) will this new Flatsome major release will be compatible regarding updating from Flatsome 3 or will it be not possible to update, like it was with first Flatsome version
2) will Flatsome v4 still work with Classic Editor? Personally I am still not fan of WordPress Blocks…
We see that your support period is active. Could you submit a support ticket here?
Please make sure to open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than 2 business days.
This is not an issue, at least not yet, I would just love to know what am I to expect to face when Flatsome V4 hits me in the face 
WordPress 6.6.1 with Flatsome 3.19.4
Issue – After editing a page in UX Builder, clicking on Exit Builder icon in top left (X) does not return you to page edit screen. It goes to for example to http://your-website.com/wp-admin/edit.php#038;action=edit, so you end up on “All Posts” and have to navigate back to page you were editing.
EDIT: I actually think this behavior started in some earlier version
We see that your support period is active. Could you submit a support ticket here?
Please make sure to open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than 2 business days.
Is it me, or is the downloads section here not updated with 3.19.4? When I download it’s still 3.19.3?
Please try to update the theme manually as guided here.
Yea, well… manual update would be through FTP, which can’t be done as downloads section has no latest version 
And yea, I know I can update automatically through website, I just like to keep theme files downloaded separately.
Go into that zipped 3.19.4 folder and check changes.txt
Anyway, it’s all good, I’ll just FTP download the automatically updated theme from website. Cheers.