16504 comments found.
Hello, I have a question: where can I change the color of the arrow that opens the sub-items in the mobile menu?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, is there a way to hide the cart item indicator in the header when there are 0 items in it?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Wordfence note: “The Plugin “Jupiter X Core” has been removed from wordpress.org but is still installed on your site. Your site is still using this plugin, but it is not currently available on wordpress.org.” Is it still safe to use the plugin or should it be removed from the website? Thank you.
Hi,
Please update the plugin to the latest version (4.6.9) and don’t worry about it, there will be no problem.
Best regards,
hi, i want to know does the Jupiter X theme has a documentation or Knowledge base page? Will I be able to create my own similar documentation page if I buy the Jupiter X theme?
Hi,
Please see the link below:
https://help.jupiterx.com/After purchasing, at any stage of creating the site, if a problem occurs, you can create a support ticket so that our colleagues can help you solve it.
Best regards,
I need to know this before purchase.
when will WPBakery Page Builder (Modified Version) 7.9 be available for Jupiter 6.x?
Hi,
It will be released soon after technical changes are made. Thank you for your patience.
Best regards,
Hello, i had lost my old sites using 3 themes, i have lost access to support account at artbees.net i am not sure how can i revoke all three licenses and use in new sites?
Hi, Please create a new account and create a support ticket with that account. My colleagues will help you restore the account.
https://my.artbees.net/support/Best regards,
Leaving us hanging with WP Bakery updates needed because of vulnerabilities. Not cool.
Hi,
The updated version of this plugin will be provided by the technical team soon after the change, I apologize for the inconvenience.
Best regards,
Hello,
I am unable to update the Jupiter plugins (jet engine plugins)
The Jupiter dashboard on this install looks different https://snipboard.io/l1FSN6.jpg from other installations. The Roll Back plugin tab is not available. ( I have a lot of websites that run Jupiter and I managed to update these plugins there)
On other installation, I was able to update the plugins directly on plugin install page, but here I have this button “update required” that leads nowhere. https://snipboard.io/ZOCKdJ.jpg
Can I reinstall these plugins manually https://snipboard.io/VTDm3I.jpg ? JetElements for Elementor Jettabs for Elementor
thank you, Olga
Hi, You can download and install plugins from the link:
https://my.artbees.net/downloads/If there is a problem, I suggest you create a support ticket so that our colleagues can help you solve the problem
https://my.artbees.net/support/Best regards,
Hello,
I don’t see here https://my.artbees.net/downloads/ the following plugins: JetTabs For Elementor JetElements For Elementor
https://snipboard.io/VKW5NI.jpgOk, I will try to contact your support.
thank you, Olga
Quisiera saber si este tema cuenta con Barra de envío gratis, notificaciones de venta en vivo y la vista de minicarrito desplegable de la derecha para el ecommerce.
Hola aun no obengo respuesta es muy importante para poder comprar su tema.
Hi,
Jupiter X does include features suitable for eCommerce, such as a Free Shipping Bar, Live Sale Notifications, and a shopping cart view on the right.
Best regards,
Is there a loop builder in Jupiterx?
Hi,
Unfortunately, we don’t have that feature right now, similar to the Elementor Pro loop builder.
But if you have any other questions or need assistance, feel free to ask!
Best regards,
I submitted a ticket last Friday. I received a response today (Wednesday.) The tech did not investigate the problem thoroughly and after waiting close to a week, the only response I got was there didn’t appear to be any problem. I included the error that was being thrown to make it a bit easier to solve, but that didn’t seem to make any difference.
I understand that you are probably handling a lot more questions as your company grows, but maybe you need more employees? It’s quite a long time to wait and clients get unhappy. Thanks for trying to solve this—I have replied to the trouble ticket even though it is marked “closed” without any resolution.
Hello,
Thank you for sharing your experience, and I genuinely apologize for the frustration you’ve encountered. I completely understand how waiting for a resolution can be disappointing, especially when you’ve provided detailed information about the issue.
Your feedback about our response time and staffing is really valuable, and I’ll make sure to pass it along to the team. We’re always looking for ways to improve our service and ensure our clients are happy.
I appreciate your patience and your follow-up on the trouble ticket. We’ll take another look at your issue and do our best to resolve it promptly. If you have any more details or questions in the meantime, please don’t hesitate to reach out!
Best regards,
Hello! Your theme is now displaying the template name in the tabs of peoples internet browsers, as opposed to the website name! Please help/fix asap! and please bring back the Jupiter X forum!
Hi,
I checked your ticket, your site login information is not working, my colleague asked you to send the correct login information. Please answer the ticket so that the problem of your site can be checked and solved.
Best regards,
Thank you, I’ve replied. Looking forward to your assistance and a theme update to overcome this bug.
Using the register module of jupiterx, It doesn’t hook the new user email sent to the client by woocommerce.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello,
Can you guarantee that the Jupiter V6 template will continue to exist and receive regular updates? I prefer working with WPBakery rather than Elementor.
I need to reassure my client that there are no issues with staying on this version.
Do you approve? I am asking because the template hasn’t been updated since March
best regard
Hi,
Security updates and bug fixes for the Jupiter theme will be done by us. But if you are starting a new site, I suggest you use Jupiter X, which is more up-to-date and has more features than the Jupiter theme.
Best regards,
Ticket ID 1434 not resolved. You’re not responding for months.
Hi,
In ticket #1434, in the last reply, my colleague asked you for FTP information, but we have not received a response from you, your new ticket has also been answered, please check your email, if there is a problem, let me know in this comment.
Best regards,
When will WPBakery Page Builder (Modified Version) 7.8 for Jupiter 6x be available ?
Hi,
It will probably be published by next week.
Best regards,
Hi Friends, I want to tell you that I have installed Jupiter theme (Legacy) to test it with a new website, but it has problems to activate content translation plugins. When I install and activate Polylang or WPML, in both cases the site styles get unconfigured, typography, logo, menus, etc. change. And if I go to the backend to fix them, the system doesn’t take the changes. I’m a bit confused by this problem that, not being a developer, I don’t know how to solve it. I hope you can fix it if it depends on you. I leave you a cordial greeting! and as I am already a customer of your template, and beyond this small problem, I recommend 100% Jupiter Theme, is functional, practical and versatile.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
thanks!!!!
Hello, How to Update Outdated Templates? , for example:
Version 3.4.0 of jupiter/woocommerce/archive-product.php is deprecated. The kernel version is 8.6.0, jupiter/woocommerce/checkout/terms.php, jupiter/woocommerce/content-product-cat.php, jupiter/woocommerce/content-product.php,
Version 3.3.0 of jupiter/woocommerce/loop/add-to-cart.php is deprecated. The kernel version is 9.0.0, jupiter/woocommerce/loop/loop-end.php, jupiter/woocommerce/loop/loop-start.php
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
No problem, thanks
hello, our menu at www.stjohnssandwich.org has a problem with the display of the menu on desktop. It is supposed to be a simple menu with submenu dropdowns. Right now, it displays all messed up with dropdowns overlayed over the home page. Some days it does this and some days it does not.
Can you tell me what might be the problem?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, When I increase the PHP version above 7.4, I get the following error. I would like your help.
‘Warning: Undefined array key ‘post_type’ in /home/........./........./wp-content/themes/jupiterx/lib/render/fragments.php on line 129’
Hi,
These warnings will not interfere with your site, you just need to disable their display.
you can replace this line from your wp-config.php file:
define('WP_DEBUG', false);
with this:
ini_set('display_errors','Off');
ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);
You can also create a support ticket so that my colleagues can do it for you. Link: https://my.artbees.net/support/.
Best regards,
I tried the method you said but I continue to see the same error. I will create a support request, thanks.
