Subject: License Re-registration Issue for TheGem Theme

Hi,

I’m having trouble re-registering my TheGem theme license. After deregistering it from a previous(localhost and live) environment, I’m now unable to activate it again and get the following error:

“This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of the theme in order to get a new valid activation key.”

There are no active installations using this license. Can you please help resolve this so I can use my purchase code again?

Pré-purchase question: I’ll need to install TheGem in a staging diretory because we need to copy all information from an old joomla website installed at the main diretory. Whem all will be fine, I need to migrate from staging to main domain, so, I need to know something about the license resgister process: Can I migrate license too?

im not able to reister my code, its asking for me to purchase a new liesence???

This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please

Hello When we make the download of my purchase it doesnt come complete, since the needed plugins for the theme to work are not inside of the downloaded file. When we purchase this theme we have the right to lifetime updates of the full theme not only to a part of it, where can I download the needed plugins for the theme to work?

​My new website https://ozarkodesign.ca/ works perfectly on desktop but it is not working on mobile and other devices. I’ve checked the documentation and cannot find how to make it work on other devices. How do I fix this?

I also can’t figure out how to change the colour of the quote mark on the testimonials to match the colour of my logo. How do I do this? Thanks!

Hi, when add an item the the caert appears a message:

“item added to the cart” how can i translate?

thanks

Hello, when i go to cart page when is no products, appears a message like this:

Please add some products to your shopping cart before proceeding to checkout. Browse our shop categories to discover new arrivals and special offers. Please add some products to your shopping cart before proceeding to checkout. Browse our shop categories to discover new arrivals and special offers.

How can i transalte or modify this text??

Thanks

Hello,

If I use the Loco Translate plugin, is it also suitable for Slider Revolution? Can I prepare different images for two languages?

Presale question: Do you offer an image hot spot feature?

I am using post extended grid but the offset is -1. I want to show standard categories with MODERN09 template.

Querty – Post Archive – Current Post – And Ofset:0

Quisiera saber si este tema cuenta con Barra de envío gratis, notificaciones de venta en vivo y la vista de minicarrito desplegable de la derecha para el ecommerce.

Hi,

I have 9 licences for thegem, and the mysql database in one of them is huge. On inspection I’ve discovered 2,000,000 lines in the wp_options table as follows …

thegem_image_cache_b01de50f8fd53fab549bf033b95d7a1... thegem_image_cache_7f74913372d0d01d807d695f2460f23... thegem_image_cache_e286251c8ce7b5e7c14c80c4e70c742... thegem_image_cache_15c3ea6ba55898946fbe288b48ed5ef... etc

What does these do, and how do I disable them?

Thanks.

My license is not working. Please help

Hi! In early 2023, we moved to another host and stopped using The Gem. We returned to a hosted WordPress site this year and resumed using the Gem. I activated this on our temp URL to rebuild the site. Today, we moved everything back to our original URL, and ​now I cannot activate the theme. I followed the link to deregister the domain, but I cannot reactivate it. ​Can this please be corrected? Unfortunately I cannot open a support case to resolve this since cases are limited to the short support window.

thegem/woocommerce/myaccount/orders.php Version 8.5.0 is old. The new Version is 9.1.0

I like your Listing themes. It is better than some related themes on the market. I hope it can become an independent project and have a user panel and front-end publishing. I will definitely buy it.

Hi, I’m commenting because we got a problem that was supposed to be fixed in support a few months back but we are currently seeing it.

Basically the site scrolling to an anchor doesn’t go to the correct section on the first click (for some reason on the second try it will be ok).

Smooth scroll will also not work if you link to another page and an anchor like

www.site.com/about-us/#services

I have accidentally de registered my purchase key , the aim was error message poping up everytime asking for activation , no can not update my pluggin and giving registration error also. please help

Hello, how can i change the text of the cart in the page and in the menu?

Thanks!!

When logged in as admin, and viewing the public side of the website, I got a blank page, with the following in me error_log: PHP Fatal error: Uncaught DivisionByZeroError: Division by zero in /thegem/inc/woocommerce.php:2051

To fix this, I performed the following:

Change this:

function thegem_woocommerce_placeholder_img($val, $size, $dimensions) { return ‘ ’; } add_filter(‘woocommerce_placeholder_img’, ‘thegem_woocommerce_placeholder_img’, 10, 3);

And replace with this:

function thegem_woocommerce_placeholder_img($val, $size, $dimensions) { $width = intval($dimensions[‘width’]); $height = intval($dimensions[‘height’]); } add_filter(‘woocommerce_placeholder_img’, ‘thegem_woocommerce_placeholder_img’, 10, 3);

if ($width == 0) {
    error_log('Division by zero error: width is zero in thegem_woocommerce_placeholder_img function');
    return '   ';
}

return '   ';