6409 comments found.
After updating, why i cannt find live customizer again??
Hi afkaristudio,
Thanks for using JNews, we still have the live customizer in the latest version, you can access it from Dashboard > Appearance > Customize
please make sure the JNews – Essential plugin is activated
if you still can’t find the live customizer, please try to open a new support ticket on our forum.
if your support license expires, please try to extend or renew your support license.
Thank you
hi, how do i remove the social sharing on Pages only ? if i use the dashboard settings, it removes BOTH on posts & pages. I only want to remove the social sharings on about us pages, contact us, etc ( PAGES ). So only keeping the social sharing on posts
2nd question : I turned off post date meta, but why the post date is still showing ? i want to hide the post date & author name on HomePage
Hi rudyhadisentosa,
Thanks for using JNews, to hide the social share on the page you can edit the page and then on the JNews metabox you can find JNews : Single Page Default > share position > Hide All
please send the page url where you want to hide the post date & author, you can share it in our support forum in the link below, you can share it privately there
if your support license expires, please try to extend or renew your support license.
Thank you
“After reviewing all the consumer rights criticisms, I want a refund for my purchase.”
Hi jornalistalazaroshekinah,
Thank you for reaching out, To better understand your concerns and assist you could you please tell us provide more information about this.
We value all feedback and continuously strive to improve our theme based on the valuable input from our users. Our change log reflects our commitment to ongoing enhancements and bug fixes. We are proud of our high ratings compared to other themes on ThemeForest, which we believe speaks to the quality and support we offer.
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below.
Thank you
Hello, I got a customization service from you long ago, unfortunately after the recent update my website become inaccessible. The child theme needs some update. How can I contact you for customization ?
Hi,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
My journalism startup project is focused on direct integration without intermediaries.I have a team developing my own AI plugin based on OpenAI and Google AI.I do not want to use an AI assistant. If your theme does not allow integration with OpenAI, it does not make sense for me, nor for any serious journalism company.Your assistant is nothing more than an intermediary for an AI.We are not interested in intermediaries.
Will we have the freedom to integrate with OpenAI via API or not?
Hi jornalistalazaroshekinah,
thanks for reaching us, Yes, you are absolutely allowed to integrate OpenAI and Google AI via your own custom plugin or any third-party plugins with JNews. Additionally, we also offer our own dedicated AI plugin if you’re interested in exploring that option.
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Our support team will help you.
Thank you
I have a news portal on the Thema theme.
I am migrating to Jnews and want to keep the layout of the homepage, as well as the news articles and categories already registered.
How should I proceed?
I also want to know about developing my project on localhost using WSL2 Ubuntu with Docker before uploading the files to the hosting server.
How should I proceed?
Hi jornalistalazaroshekinah,
Thanks for reaching us, sorry unfortunately we didn’t have tools to migrate the layout from Thema theme to JNews, you may need to replicate the layout using JNews modules manually or using one of our demo as the base to start
if you want to install jnews on your local environtment before migrating it to live server, you can install wordpress and jnews theme and setup it on your local environtment first after you finish, you need to migrate the database and the wordpress directory and files to your live server
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Our support team will help you.
Thank you
Aqui está a tradução para o inglês:
1. I want to know how I can integrate with Google’s generative AI.
2. How can I integrate OpenAI’s AI and ChatGPT?
Our business model will use both AIs along with my team of journalists.
Hi jornalistalazaroshekinah,
for generative AI we have a dedicated plugin for it you can check it in the link below
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Our support team will help you.
Thank you
Our project is based on Google’s generative AI, which will integrate our supporters and the entire project directly with Google AI, OpenAI, and ChatGPT.We cannot use intermediaries for integration since my journalism startup is approved by Google’s and Microsoft’s AI programs.I would like to know how to proceed with integration using your theme to build our journalism startup project.Your AI assistant does not align with our project, as we are developing our own assistant, particularly when it comes to data security.I am not interested in third-party AI assistants since I am already part of the Google and OpenAI startup programs.If your theme cannot integrate with OpenAI via API, please let me know so I can request a refund.
Hi,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Pre-Sales Questions
1. By purchasing this theme, can I download it, customize a unique layout using the blocks, and make changes in a WSL2 Ubuntu environment with Docker Desktop before uploading it to the hosting server?
2. Can I use a multi-site structure to create news by region?
Example:
- Install Site 1: domain.news - Install Site 2: domain.news/usstates - Install Site 3: domain.news/canada
In this way, I want to create a news structure for local cities, where the reader will only see news relevant to their location.
Hi jornalistalazaroshekinah,
Welcome and thank you for being part of us!
1. Yes, you can definitely create a custom layout using the available JNews modules in your testing environment with Docker Desktop and WSL2 Ubuntu before uploading it to the hosting server.
2. Yes, you can use one JNews license for a WordPress multisite environment as long as it is using the same domain. This setup will allow you to create a multi-site structure like: • Install Site 1: domain.news • Install Site 2: domain.news/usstates • Install Site 3: domain.news/canada This way, you can create a news structure for local cities, where readers will see news relevant to their location.
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Our support team will help you.
Thank you
Friends, good morning! I’m trying to change the license for the Marcasemercados.com.br website and I can’t. I update and it comes back asking to update the license. could you help me?
Hi jpinheiro,
Thanks for reaching us, could you please give us more detail about what you referring to with changing the license? do you want to migrate it to another domain? or do you want to use another license for Marcasemercados.com.br? you can read more about JNews license activation and migration in the documentation below
if you still have problem with the license, please reach us through the link below
https://themeforest.net/user/jegtheme#messageour team will try to help you
Thank you
Hello As a suggestion in your next update, you would add in the “Post Split Template” option the possibility of disabling the “Split Header Numbering” option, because I do not want to number the article titles and I do not find an option to do that.
Hi abdoutechn,
Thanks for using JNews and your suggestions, if you want to hide the numbering on the post split header, you can use additional css code below and add it into Dashboard > Appearance > Cusotmize > Additional CSS
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I love the look of the theme but the most basic problem of all is preventing me from using it. I have uploaded my logo and it is not appearing in the header. There is just a blank space. I have been working on it for 4 hours now. PNG version. Jpg version. I can’t work out what is wrong and there appears to be no documentation on the matter. It’s also not clear how I submit a support request. Given that I purchased enhanced support, the experience so far is pretty poor. What is the best way to get my issue fixed urgently?
Hi jimwwright,
Thanks for reaching us, for the header you can setup the logo from Dashboard > JNews Dashboard > Customize Style > Header – Logo
if the logo is not appearing, please try to troubleshoot the issue by deactivating third party plugin that not related to JNews for a whlie, please also try to clear your site cache from plugin caching or CDN caching if you are using one
if the problem still persist, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Thank you
Hi,
I have an issue with activated your themes. I always get a message “Error: Envato API return empty access token or refresh token, please report this issues to our profile page” when i want to approve to connect your account to envato account. Please help me fix it…
Thanks
Hi fillgunawan,
thanks for reaching us, please try to activate the theme using browser incognito mode
if the problem still persists please contact us through the link below
https://themeforest.net/user/jegtheme#messagewe will help you to activate the theme
Thank you
please can you update the changelog – it is still showing last update was Version 11.6.1 : 2 August 2024, when in fact you updated on 6 August
removed
Hi royalmice,
Thanks for using JNews, we will update the change log in the next update
Thank you
Hi, how can I convert the Classic Blog theme RTL
I’m referring to the Gutenberg Editor. When I switch languages, no changes occur automatically. I need the default language setting to apply across all posts, so I don’t have to manually adjust it each time I create a new post.
one more thing I need to remove the author name and date from all website even the slider
and how to manage the title on the slider to keep it right down (it shows in the middle of the slider)
Hi 1touch,
Thanks for using jnews, to use RTL you can navigate to Dashboard > Settings > Site Language, select the language that using RTL for example Arabic language and then the RTL style will be applied to Gutenberg editor
to hide the author name and the date from news module you can hide it from Dashboard >JNews Dashboard >Global Block option
for the slider could you please send us the screenshot of the slider that you are using to avoid misunderstanding, please send it to our official support forum in the link below
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hello, I have 3 licenses for Jnews. I would like to disable a domain of mine and create a new domain, then move one of my Jnews license to that domain, but I don’t know which license codes are defined to which domains. Any help please on this? How to see which of my license codes belong to which domains?
Hi alifirat1,
Thanks for using jnews, to transfer the license to your new domain, you can click JNews activate button on your new domain, after you click activate button on your new domain, manage license page will appear, please check the screenshot below
the license and in which domain the license is activated, will be listed on that page and you can deactivate the license of your old domain
Thank you
Hello, V 11.6.1 version problem with index in Google Search and Google News. Issue: Crawled, but not indexed, blocked by robots.txt.
Robots.txt is OK, no changes:
User-agent: * Disallow: /wp-admin/ Allow: /wp-admin/admin-ajax.php
I think about delete your theme and change it.
This happened after updated to V 11.6.1.: https://prnt.sc/khFvzVyJQHqaSo your theme is bad very bad. I have loss money from Adsense – 150 eur. So, how will you cover the loss?
Hi zinlt,
thanks for reaching us, I want to clarify that our theme does not include or generate a robots.txt file. Typically, the robots.txt file is managed through third-party SEO plugins or created manually.
1. Verify robots.txt: Double-check that the robots.txt file is correctly set up, as shown in your message. It should not be blocking critical parts of your site that you want indexed.
2. SEO Plugins: If you’re using an SEO plugin, ensure that the settings in the plugin are correctly configured. Sometimes, plugins may override or add rules to the robots.txt file.
3. Manual Changes: If you manually created or modified the robots.txt file, make sure there are no conflicting rules.
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hi. Using J-News Theme on Maxblizz.com, The new post are not crawling on site. It shows, “Page availability: Page cannot be indexed: Not available due to a site-wide issue” and “Failed: Server connection error.” Also, existing post not loading too. Is there any issue?
Hi maxb53,
Thanks for reaching us, please make sure you are using the latest version of Jnews V 11.6.1, if the problem still persist, please try to contact us through the link below
https://themeforest.net/user/jegtheme#messageplease also attach your php error log and system status that you can find in Dashboard > JNews Dashboard > System Status in the message, you can share it privately through the link above
Thank you
wp-cli output: Fatal error: Uncaught Error: Class “JNews\Archive\Builder\OptionAbstract” not found in /home/u821417880/domains/domain.com/public_html/wp-content/plugins/jnews-podcast/include/class/category/class-podcast-option-category.php:15 Stack trace: #0 /home/u821417880/domains/domain.com/public_html/wp-content/plugins/jnews-podcast/include/autoload.php(31): require() #1 /home/u821417880/domains/domain.com/public_html/wp-content/plugins/jnews-podcast/include/class/category/class-podcast-category.php(64): WP_CLI\Runner->{closure}() #2 /home/u821417880/domains/domain.com/public_html/wp-includes/class-wp-hook.php(324): JNEWS_PODCAST\Category\Podcast_Category->option_category_load() #3 /home/u821417880/domains/domain.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /home/u821417880/domains/domain.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /home/u821417880/domains/domain.com/public_html/wp-settings.php(678): do_action() #6 phar:///usr/local/bin/wp-cli-2.10.0.phar/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1374): require(’/home/u82141788…’) #7 phar:///usr/local/bin/wp-cli-2.10.0.phar/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1293): WP_CLI\Runner->load_wordpress() #8 phar:///usr/local/bin/wp-cli-2.10.0.phar/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() #9 phar:///usr/local/bin/wp-cli-2.10.0.phar/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process() #10 phar:///usr/local/bin/wp-cli-2.10.0.phar/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap() #11 phar:///usr/local/bin/wp-cli-2.10.0.phar/php/boot-phar.php(20): include(‘phar:///usr/loc…’) #12 /usr/local/bin/wp-cli-2.10.0.phar(4): include(‘phar:///usr/loc…’) #13 {main} thrown in /home/u821417880/domains/domain.com/public_html/wp-content/plugins/jnews-podcast/include/class/category/class-podcast-option-category.php on line 15 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.
the theme needs update or problem is in my site only?
Hi alsettagency,
Please try to update your theme to the latest version of JNews v11.6.1, the JNews Podcast plugin v11.6.0, and don’t forget to create a site backup before doing that.
If you still encounter that issue, please open a new support ticket on our support website here https://support.jegtheme.com/forums/forum/jnews/. Our support team will help you out.
Thank you
Hello, I’m finding that content is being duplicated on each post. The content isn’t duplicated in the Editor on the admin side, just on the live side. How do I fix this?
Hi bekk1n,
Thanks for using JNews, to prevent content duplication you can use JNews unique content feature, you can read more about unique content in the documentation below
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Thank you
Hy guys
just 2 simple questions:
1.
In 11.6.0. you changed interface of gutenberg and introduced new JNews Metabox. I understand that this will now be new interface for Gutenberg, but is there a chance in future updates that you can you give us the option to enable/disable features under gutenberg preferences -> advanced that we used to use before, so that we don’t need to do extra clicks and searching for those feature in metabox every time we write new article?
https://i.ibb.co/r3q3HZJ/preferences.jpgThat will really make life easier and give us the option to make custom gutenberg interface.
2.
Can you please provide me the link to download 11.5.4 update as I can’t find it anywhere in your repository? I know that you updated to newer 11.6.1 update but I would like this one if possible.
tnx!
Hi LookaZD,
Thanks for your feedback, we will add it to our feature request list but we can’t promise it will be available soon, for the JNews version we always recommend to use the latest version of the JNews theme, in the latest version we provide bug fix and features improvement
Thank you
Tnx for adding that to your feature request list and hopefully bringing back something that worked perfectly before.
As of update I understand that it’s recommended to use latest version of JNews because of bug fixes and feature improvements, but I would really like to use 11.5.4 update so please if you can provide me the link to that version. I mean there should be somewhere online list of your previous update versions right?
