39369 comments found.
Hi, I am helping my client to create e-commerce website and I am thinking to buy this theme for the website usage. But my client still needs some times to confirm the hosting and domain. Can I buy the theme and create the testing website on my hosting first? Then later on once client bought the hosting, i then transfer the theme and website to his hosting? Please advise, thank you.
Hi,
Of course. You can definitely use Avada on staging/development website while you work on the site then can then use the same license on the production site whenever you’re ready.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
I am a newbie in WordPress, I am going to launch my website Picsart Creative in a new way by using Avada, but I just want to know that can I use the same theme in my second project? with the same license.
Hello @nancywharrell
We are delighted to hear that you have decided to use Avada for your new project, Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
In https://avada.website/marketing-consultant/case-study/creativity-helped-hemisferio-to-increase-their-brand-reach-vertically/, there is an image with text “HEMISFERIO”, how to change this image ? Also, under the form, there are logos “HEMISFERIO”, how to change them ?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
My support period has expired. Anyway you could advice on how to change the images ? It doesn’t appear to be intuitive. I have checked on the feature image and category image or tag image but it doesn’t change, perhaps on the next version could you make it simpler to change images for regular users ?
Hello @superhero
The image is assigned to the featured image of post in that case and the way its assigned is defined from the page title bar, so you will need to change the page title bar and then change the featured image itself.
Thanks
-Ammar
Hello, Is it possible that when the user enters the url, they will be taken to a single toggle (https://avada.com/element/toggles/) or FAQ (https://avada.com/element/faq/) that will expand immediately? I noticed that toggle when clicked generates after url #string_characters -> https://prnt.sc/i7TMArGoJejU
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
I am not reporting this as a bug, I just wanted to know if Avada has an expandable section that can be expanded after entering the url. We have purchased several Avada templates, maybe we will buy another one.
Hello @fancyboxpl
It should definitely expand for you if you for example open this URL => https://avada.com/element/faq/#collapse-2-893136
Thanks
-Ammar
Trying to install on a domain and it says it can only be installed on one domain. also can’t get support with out paying? what the heck?
Hello @crisherent
That is correct, Avada can only be installed on a single domain at a time, if you are looking to switch the domains, you will need to reset the license from your my.avada.com dashboard by clicking on the unlink icon, we have a very detailed article about this here => https://avada.com/documentation/how-to-use-my-avada/
Click Here to Get Avada Support
Thanks
-Ammar
Hello ThemeFusion_Support,
I am facing or having challenges accessing my.avada.com and avada.com website respectively.
I want to submit a ticket, which I can’t for many days now. Below are the screenshots of the error page on different browser:
https://prnt.sc/c8E36X4QXhjR https://prnt.sc/qgED_oA3oU9wKindly attend to this issue please, so people like us can access your website easily.
Regards
Hello @kelenwa
We can assure you that the submit a ticket section is working all fine and good, I have just double checked this here => https://my.avada.com/submit-a-ticket/
Can you kindly try using this from a different ISP and check again once?
Thanks
-Ammar
Hello Ammar,
I want to believe that is the case. The issue is with my ISP or something. Check the links under a proxy IP it worked.
I have now submitted a ticket officially.
I await your response soonest
Thanks
Hi,
We’ll respond to your ticket shortly.
Thank you for your patience. – Abbas
I recently bought your theme but bought it under wrong account so need urgent refunding in order to buy it from my other account for another company. I requested refund from author refund form. Thanks.
Hello @krtnkl
Refunds are not processed via comments, we suggest you open a ticket with us explaining your complete situation following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
I have also filled a refund form on Envato. I am in a hurry, can you please check it. I need to get refund and buy the theme again from mynother account.
I work for two different companies. I accidentally purchased the theme from wrong account so the invoice is also wrong. And I need to finish the website asap. Looking forward to your attention. Thanks in advance.
Can I get some info about the process please? I filled the refund form yesterday and I especially didn’t touch the download button. This shouldn’t be this much problem. I kindly request you to take care of this refund issue.
I can not submit a ticket because when I go to Avada support website, it says you don’t have license. I bought the theme but don’t want to download anything as it may cause some misunderstanding. The only way to reach you is themeforest platform. And all I want is a simple refund so I can buy Avada from my other account to create a true invoice.
Hi there
Please contact us via this form > https://avada.com/contact/ – and we will assist you.
Thank you, MB
Is it multi vendor where people can create websites on my platform and I charge them monthly or annually? Like Wix
Hello @ikechukwum
No, I am afraid not, one license of Avada is only valid for one live URL and it is not meant to be a platform like Wix, Avada is a WordPress based website builder (theme) like many other WordPress themes sold here on Theme Forest.
Thanks
-Ammar
How to change the style of arrow in feature image slider and image carousel element?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Anyone else having an issue with the Financial Advisor template where there’s a Request Callback form. Not sure how that’s supposed to work and we’re getting error every time we try to submit a number. And you authors have no docs on forms.
never mind. Figured the issue out
Hello @stefsterhb
We are glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I installed the theme on a test server but I’m having trouble installing it on the final server. Can you help me with the steps to revert it?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, I am maintaining a website that uses the Avada theme and it has a malware and vulnerabilities. It uses Avada builder 3.7.1 and also Avada 7.7.1. I moved in a new server and i do not have the purchase code because I have no contact with the previous developer. I have to buy the theme once again to receive these new updates? If i complete the updates do you secure me that the website will be secure? Thank you!
Hello @Lediona95
The current version of Avada has no vulnerabilities at all we can assure you of that, if any such vulnerability has come forward it is immediately patched, or a new version is released by our team with a blog post about it as well.
Regarding your issue, we strongly recommend that you update your Avada towards the latest version and this will indeed require a new purchase code if you cannot get in touch with your previous buyer.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
How to set woo single product to use Avada live builder? There is no live builder for single product. The woocommerce was installed separately.
Hi,
Please enable Avada Builder is enabled for Products post type under Avada Builder settings pages:
https://share.zight.com/wbuqryAv
Thank you. – Abbas
The Tile element has no responsive font size setting for mobile and desktop? Neither the body content.
Hi
The title responsive Typography can be enabled by going to WordPress admin panel dashboard → Avada → Options → Responsive. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi all, is Avada 7.11 compatible with Wordpress 6.6.* ? Thanks so much.
Hi,
Yes, the latest v7.11.9 is compatible with latest WP version. We ensure that latest Avada version is always compatible with latest WP version.
Thank you. – Abbas
Great! Site updated, all is working good! Thank you!
We’re glad to assist. 
Hi,
Ok I was debating on whether to purchase a third license or go with something different and I was really disappointed with the pagespeed results with one of your templates. It barely passed the test. Is there a way to improve the pagespeed results like what you have advertised all ratings being in the high 90s? Actually the mobile passed but the desktop failed. Can you please look into that and let me know? https://avada.website/vape/ was the one tested.
Hello @Hamadata
We are glad to hear that you are looking to use Avada for your project, however regarding the speed site there is a misunderstanding, and I would like to explain about this further, something to note is that our prebuilt websites are designed to show the design, layout and functionality that one can achieve with Avada Website Builder, the speed scores are not the first priority here as its very evident that a user after importing those is going to change the content and much more which in result will cause your speed scores to change, so it is not wise to make those prebuilds keeping in view the speed scores.
However, if you want to check some of our own prebuilt website with good scores, you can use this => https://avada.website/financial-advisor/
If you want to have more information on this, you can always open a support ticket with our team below.
Click Here to Get Avada Support
Thanks
-Ammar
hi
we have multiple company so that we can use this theme on multiple domain
start from mittal only
Hi,
Avada is a one time purchase good for use on a single website. You get free updates for life. (For each additional website, a new license is required).
You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
We are over a day waiting to access our download files from our Avada purchase on Envato and nothing is updated on our account yet. We sent Envato a support message and they have sent us a confusing response. The charge has been made to our credit card.
Hi,
Please do confirm with themeforest support again as your current account doesn’t appear for us to be labelled as having purchased Avada. Themeforest handles all sales/purchases so they can guide you better in this regard.
Thank you. – Abbas
Well we have paid for it and we are not getting replies from Envato support who should be working with ThemeForest to solve our issue so this is terrible service!
Hello @townofwhitney
I understand your situation, we would have loved to help you with this but unfortunately there is nothing we can do from our end, if you had any queries specific to licensing once you have your details or anything specific to Avada itself, we would have surely assisted you with it on priority basis.
Thanks
-Ammar
Well you are using them as a payment gateway so it is your business to look into their poor operations and user response.
Hi,
We understand it’s an inconvenient situation but as a seller we don’t have control over how Envato handles sales/support. I’d suggest sending another ticket if you don’t hear back from them soon.
Thank you. – Abbas
Hello, I bought the theme a long ago but I am experiencing some issues with the portfolio link format. I added some portfolio items that I need to have as links that will open in a new tab. I added the target to open in a new tab/window in the individual portfolio items and in the global options of AVADA but is not working. Can you please help me fix this?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Portfolio Column Spacing doesn’t work
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
May I ask if purchasing a theme grants permanent use to a single domain name?
Hi,
Avada is a one time purchase good for use on a single website/installation (or domain name. You can choose to remove it from that domain if you wish to use it on a different domain). You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Thank you, I just made a purchase. As I am not going online immediately, I would like to use a test domain or local environment to build the website. I would like to know if local setup will affect the authorization certificate
I am Chinese, and I would like to know if the settings options in the backend can be changed from English to Chinese?
Hello @deepseagw
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
