39262 comments found.
Is it multi vendor where people can create websites on my platform and I charge them monthly or annually? Like Wix
Hello @ikechukwum
No, I am afraid not, one license of Avada is only valid for one live URL and it is not meant to be a platform like Wix, Avada is a WordPress based website builder (theme) like many other WordPress themes sold here on Theme Forest.
Thanks
-Ammar
How to change the style of arrow in feature image slider and image carousel element?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Anyone else having an issue with the Financial Advisor template where there’s a Request Callback form. Not sure how that’s supposed to work and we’re getting error every time we try to submit a number. And you authors have no docs on forms.
never mind. Figured the issue out
Hello @stefsterhb
We are glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I installed the theme on a test server but I’m having trouble installing it on the final server. Can you help me with the steps to revert it?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, I am maintaining a website that uses the Avada theme and it has a malware and vulnerabilities. It uses Avada builder 3.7.1 and also Avada 7.7.1. I moved in a new server and i do not have the purchase code because I have no contact with the previous developer. I have to buy the theme once again to receive these new updates? If i complete the updates do you secure me that the website will be secure? Thank you!
Hello @Lediona95
The current version of Avada has no vulnerabilities at all we can assure you of that, if any such vulnerability has come forward it is immediately patched, or a new version is released by our team with a blog post about it as well.
Regarding your issue, we strongly recommend that you update your Avada towards the latest version and this will indeed require a new purchase code if you cannot get in touch with your previous buyer.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
How to set woo single product to use Avada live builder? There is no live builder for single product. The woocommerce was installed separately.
Hi,
Please enable Avada Builder is enabled for Products post type under Avada Builder settings pages:
https://share.zight.com/wbuqryAv
Thank you. – Abbas
The Tile element has no responsive font size setting for mobile and desktop? Neither the body content.
Hi
The title responsive Typography can be enabled by going to WordPress admin panel dashboard → Avada → Options → Responsive. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi all, is Avada 7.11 compatible with Wordpress 6.6.* ? Thanks so much.
Hi,
Yes, the latest v7.11.9 is compatible with latest WP version. We ensure that latest Avada version is always compatible with latest WP version.
Thank you. – Abbas
Great! Site updated, all is working good! Thank you!
We’re glad to assist. 
Hi,
Ok I was debating on whether to purchase a third license or go with something different and I was really disappointed with the pagespeed results with one of your templates. It barely passed the test. Is there a way to improve the pagespeed results like what you have advertised all ratings being in the high 90s? Actually the mobile passed but the desktop failed. Can you please look into that and let me know? https://avada.website/vape/ was the one tested.
Hello @Hamadata
We are glad to hear that you are looking to use Avada for your project, however regarding the speed site there is a misunderstanding, and I would like to explain about this further, something to note is that our prebuilt websites are designed to show the design, layout and functionality that one can achieve with Avada Website Builder, the speed scores are not the first priority here as its very evident that a user after importing those is going to change the content and much more which in result will cause your speed scores to change, so it is not wise to make those prebuilds keeping in view the speed scores.
However, if you want to check some of our own prebuilt website with good scores, you can use this => https://avada.website/financial-advisor/
If you want to have more information on this, you can always open a support ticket with our team below.
Click Here to Get Avada Support
Thanks
-Ammar
hi
we have multiple company so that we can use this theme on multiple domain
start from mittal only
Hi,
Avada is a one time purchase good for use on a single website. You get free updates for life. (For each additional website, a new license is required).
You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
We are over a day waiting to access our download files from our Avada purchase on Envato and nothing is updated on our account yet. We sent Envato a support message and they have sent us a confusing response. The charge has been made to our credit card.
Hi,
Please do confirm with themeforest support again as your current account doesn’t appear for us to be labelled as having purchased Avada. Themeforest handles all sales/purchases so they can guide you better in this regard.
Thank you. – Abbas
Well we have paid for it and we are not getting replies from Envato support who should be working with ThemeForest to solve our issue so this is terrible service!
Hello @townofwhitney
I understand your situation, we would have loved to help you with this but unfortunately there is nothing we can do from our end, if you had any queries specific to licensing once you have your details or anything specific to Avada itself, we would have surely assisted you with it on priority basis.
Thanks
-Ammar
Well you are using them as a payment gateway so it is your business to look into their poor operations and user response.
Hi,
We understand it’s an inconvenient situation but as a seller we don’t have control over how Envato handles sales/support. I’d suggest sending another ticket if you don’t hear back from them soon.
Thank you. – Abbas
Hello, I bought the theme a long ago but I am experiencing some issues with the portfolio link format. I added some portfolio items that I need to have as links that will open in a new tab. I added the target to open in a new tab/window in the individual portfolio items and in the global options of AVADA but is not working. Can you please help me fix this?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Portfolio Column Spacing doesn’t work
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
May I ask if purchasing a theme grants permanent use to a single domain name?
Hi,
Avada is a one time purchase good for use on a single website/installation (or domain name. You can choose to remove it from that domain if you wish to use it on a different domain). You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Thank you, I just made a purchase. As I am not going online immediately, I would like to use a test domain or local environment to build the website. I would like to know if local setup will affect the authorization certificate
I am Chinese, and I would like to know if the settings options in the backend can be changed from English to Chinese?
Hello @deepseagw
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
hello i want to chnage the licence for a different domain, how do i do that
Hi,
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Websites designed with Avada randomly develop weird visual issues on the front end of the website that have to be fixed by resetting the Avada theme cache at least every 1-2 weeks. Is there anyway to set Reset Avada Caches to run automatically? This is especially critical on sites developed for clients, where we might no longer have access to the backend to manually run it for them.
Hi,
That is definitely not normal and will likely be specific to the cache solutions your client might have active on their installation.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and our team will help resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hi. I have purchased your theme a long long time ago ( back when everything was done with shortcodes only ) and I do not remember the name of the site i used the theme on but 100% it does not exist anymore. I would like to build a new website with your theme , could you please check if my license is already activated and if it is can you please reset it so i can activate it on the new website? Thank you in advance
Hello @shumo
If you had purchased theme a long time ago, you also must have our awarded Grandfathered Support, I can not find your account on our company site so you will probably need to create one and open a support ticket so our team can reach out to you further, this is how you can do that => https://avada.com/documentation/how-to-register-for-my-avada/
Click Here to Get Avada Support
Thanks
-Ammar
Hi, The item was bought in 2013, but it seems i did not have any account on your support page. I logged in now, imported my license and it says there is no domain registered on it so everything is ok it seems i will be able to register it on the new website. Thank you for your help friend!
We’re glad to assist.
I want to create a Showcase Carousel using Revolution Slider. Can I do this manually, without using the predefined module which is only avilable in pro version.
Hello @mshakirtahir
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I’ve just reactivated 6 months of support and paid $52.88 USD via PayPal. However, the support is not active in my Avada account. Please assist with resolving this issue.
Hi there
Please make sure that all of your purchase codes are added to the My Avada support account, and then click the blue refresh button inside of your My Avada Dashboard to refresh the status > https://d.pr/i/DglsPx
To submit your support ticket, please do so here > https://my.avada.com/submit-a-ticket/
Thank you, MB
Happy birthday!
Thank you
hey my license says its being used on another domain and when I log into the themefusion website to clear it, there’s nothing there. I cant contact support since it’s telling me I need to renew in order to put in a support ticket. Can you help or tell me who I can contact to make my license available for a new domain?
Hi,
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
