Hi danielabzuluaga! Please first note that Uncode as advertised uses a tailored version of WPBakery Page Builder, so the only reference you need to use for the interface is the one you can see our documentation, ex: https://support.undsgn.com/hc/en-us/articles/213456589-Page-Builder-General
Moreover, the only version you need to use is the Uncode WPBakery Page Builder (not the original one).
Now we do not know what you see so it is also difficult to understand how to help you (also because as you see here no other user complains about something similar).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

I see that @ivanirisarri also got this issue 1 month ago, in this comment section here. @undsgn_team, my URL is https://sweetjes.nl

nevermind, I got this solved by increasing the php_max thingy, fyi

Hi ziyabal, sorry for the delay and thank you for the confirmation!

And I was wondering if i could change the size of the counters on mobile. Not standard but some of them I would like to have bigger. Can’t seem to find it where to change.

Hi jterstege! Ifyou need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (when you open the ticket please also include the link to your site so we can suggest based on your settings/scenario): https://support.undsgn.com/hc

Hello! Uncode doesn’t provide a native function to achieve this, but you can use a simple PHP filter to accomplish what you’re aiming for:

function uncode_child_cpt_search_query( $query ) {
    if ( ! is_admin() && $query->is_search() ) {
        $query->set('post_type',array( 'portfolio' ));
    }
};
add_filter('pre_get_posts', 'uncode_child_cpt_search_query');

With this code, only portfolio items will appear as search results. If you’d like to include posts and pages in the results, you can modify the array like this:

function uncode_child_cpt_search_query( $query ) {
    if ( ! is_admin() && $query->is_search() ) {
        $query->set('post_type',array( 'post', 'page', 'portfolio' ));
    }
};
add_filter('pre_get_posts', 'uncode_child_cpt_search_query');

If you need further assistance, feel free to reach out to our dedicated support team via our Help Center. Please submit a ticket here so we can review your installation and help you find a solution: https://support.undsgn.com/hc

Hi ragsntatters! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi ive sent a message through but haven’t heard back and have deleted the old site so can’t remove the code from there.

Hi, we replied the same exact day, we think you should check the spam box (and we replied also today to a new request). Let us know if you find it.

Hi Raffa1! You can use the Import Single Layout function as described in the doc (but anyway, the generic Theme Options will be applied). https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts

Hi mnovak2021! The shortcode system is a standard of WordPress, you just to use a Text Module to insert it.

Thank you for your quick reply! I really appreciate it. There’s no Shortcode block in the editor so I was wondering where it should go

Hi mnovak2021 and thank you for the confirmation!

Hi justdavideliot! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi futuref1! We are sorry but if an user has an odd issue that other users are not reporting we need to check the installation.
Are you compliant with the Max Input Vars in the System Status page? This can be relathttps://support.undsgn.com/hc/en-us/articles/214000785-System-Status
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi there yes it is set at 3000

Hi futuref1! As suggested it’s better you open a ticket and you insert your complete logins to access the installation!

Hi serial-buddha! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/unds

Hi RellsFargo! This is just a transparent Off-Canvas Menu, and the settings are basically these: https://undsgn.d.pr/i/YLO6R4
If instead you refer to the transparency, you can follow these articles: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent
https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (it’s not easy to help without login your installation): https://support.undsgn.com/hc

Hi! This is normal since you created the page with the WPBakery Page Builder and what you see are the Page Builder shortcodes… if you disable the theme you cannot expect that these special contents created with the “theme tools” are ported to the new theme. This happens with any theme.

Hi tomburton87! This is weird. Please try to replace the content of wp-plugins/uncode-core/includes/core-functions.php with this version: https://pastebin.com/raw/57rX64yQ

Hi jterstege! We are sorry, but no other user has complained about something similar in recent months. Are all these sites on the same server? Maybe you use some plugin on all these installations?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi, After some further investigation it seems it only occurs with my standard Mac browser Safari. I just tried it in Chrome and here it is not slow. For now I have a workaround.

Hi jterstege and thank you for the confirmation!

Hi Saris! Do you mean you need to insert special widgets in the Menu to have creative solutions? In this case, custom Megamenu is not an option at the moment. A good solution is to use a Megamenu plugin like QuadMenu (they also Uncode on their demo), or Groovy Menu: https://support.undsgn.com/hc/en-us/articles/213457169-Megamenu

Hi svetpkv! We are sorry but we don’t know this Saas Caledar, there are more than 30.000 plugins for WordPress. Anyway, I think the developers make integrations available with shortcode as most of the plugins out there.

Hi svetpkv!
Yes, you can do this but we always suggest to create your site online, so if you need help the Support Team can access it and help!
2. Yes you can do this, there is a Palette manager, don’t worry. It’s also possible to combine different demos and layouts.
3. As you can see, some are slow, some are fast, so the issue is not the theme, precisely because WordPress works on the server, having a good server and perhaps a plugin cache is always essential.
4. You can refer to the demo.
5. Uncode is based on a tailored version of WPBakery Page Builder.
6. Yes, the License terms do not apply only to Uncode but to all themes available on the Envato Market, one License one website.
7. You can use the icons, etc but note that the when you install the Demo Contents you will have placeholder images. Most of the images in the demo are taken from Unsplash or similar sites.
Let us know if you need more info. In the case here we have a very detailed documentation about Uncode: https://support.undsgn.com/hc/en-us

Thanks for the prompt reply.

I will need help moving the website online. But for now, the client wants the current website on that domain to keep running until the new one is constructed. If there is a solution to install WP online an to work online, would appreciate.

Also, I would appreciate it if you could help with the bilingual site. The main web will be in Czech, and then I will need an English version. Would it be possible to do with your theme?

Hi svetpkv! You can build the new website on a subdirectory of the final domain, and when ready move it on the primary URL.
Yes, Uncode is not only compatible but also certified by WPML that is the most popular multilingual solution for WordPress: https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified

Hi! To use any web font (even if you use a simple HTML page), you need a special CSS to load the font, in the case you can adjust like this: https://support.undsgn.com/hc/en-us/articles/214006085-Self-hosted-Web-Fonts
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

span.woocommerce-Price-amount.amount { display: none; }
.tiered-pricing-dynamic-price-wrapper span.woocommerce-Price-amount.amount { display: block !important; }

I guess you’re right, thanks for the quickfix, it works. I’m not sure if it’s better to ask to the plugin team to adapt to your theme, or to work on a fix on the uncode theme, maybe with a shortcode or something.

Well, thank you again for the quickfix

Hi MaxTab-EURL and thank you for the confirmation!