Just bought the theme, installed demo 508 and fatal error. No 3th party plugins. Creating an account on Qode website doesn’t work. Please help!

I own two licences, support expired, i hope you can help, I can import most of the demos but specifically just not the one I want. it loads till 98% then says i need to contact support. Its the web studio elementor one page demo. Please assist?

Hello, I own two licenses for this theme and I need them released from websites that no longer exist.

Hi. I am having trouble getting the music plugin to list tracks with the download option showing. Also it doesn’t play reliably- even on your demo:

Do you have a help file for this plugin?

hello i would like to deactivate a license, unfortunately the login on your site does not work for me it always says “working” but nothing happens?! Can you tell me how can i deactivated the license?

Guys. Please make the domains that a license is used for visible in “my products”. I seriously have to buy a 6 month support ticket just to have a license removed because I can’t see the domain it is used for? this is unacceptable

Hey Folks,

sorry I don’t have support anymore, but one little question:

How is it possibel to inrecease scrolling speed or add a real jump mark for anchor links (scroll to section)? The standard scrolling speed is so slow.

Thank you very much.

Best kasip

Hello,

I purchased the Bridge theme a few years ago, but my support period has expired. The theme is currently activated on a domain that is no longer in use.

Is there a way to deactivate the theme from the previous domain?

Thank you for your assistance.

Hello,

I’m sure it’s some nonsense that I’m not seeing…

How can I put the shopping cart in the mobile menu?

Now is on WooCommerce Dropdown Widget Area but is not visible on mobile devices menu.

Thanks

When will the theme and included plugins be updated? Thanks!

The theme is just great! All Demo imports are working, except this one: https://bridge489.qodeinteractive.com

Have tried all the methods with no luck. After successful import, no content shows up at all…

hi, i want to know does the Bridge theme has a documentation or Knowledge base page? Will I be able to create my own similar documentation page if I buy the Bridge theme?

I have just reset my email address here in Envato since the previous email address is no longer in service. Thus, I need help updating my email on my Qode Help Center account – but it is not editable. I have 30 Bridge theme licenses purchased through Envato for all my sites, but the purchases are not reflected in the Qode Help Center account (are the accounts connected through the email?) – only the first purchase is shown. I know 25 of the 30 are registered and to which domain. But I need help de-registering 1 of the remaining 5 licenses, from a specific domain, but I don’t know which license it is – since we migrated the site before deregistering.

Can I get assistance with my account information and deregistering a license? I didn’t think I need to purchase support again as this is maintenance and registration issue…Thanks!

1. I have imported exotic travel theme but I am facing some issues. I am changing the content of About page from the revolutionary slider but it’s not reflecting in the front end. Please tell how to do this 2. In maintenance page section it’s showing blank page, no pages are displaying to select

I am in love with your theme, yet I am planning to create this style but I am confused to buy if this is not possible as I need a mega menu just like this https://www.barques.co.uk/ also if background get blur upon menu slide from right, any help decide me to buy this theme, is there any demo available like the one I mention above.

I am using exotic travel theme.I am creating new page but I cannot change the header picture which is default in every page Also I cannot change the footer matter also.

Hi, I just bought the item and uploaded. Everything went well until the demo was imported after it said “something went wrong” and now the demo is broken. What can i do?

Hi!

It says my theme is activated on other domain. Can you please tell me how to check on what domain is it active? I must have activated on some test site.

Lastly, if you want us to change the PHP version to PHP 8.0 you may let us know.

We look forward to hearing from you!

Hello,

Upgrading the PHP version generally provides several benefits, which can contribute to improved performance, security, and functionality of your web application.

I recommend reviewing the website code with a developer before upgrading the PHP version to make sure everything like plugins and themes would be compatible.

Let us know if you need our help for the upgrade.

can i ask my server to update my php version to 8.0 without damaging my website or losing customizations..

they say to double check with you guys before i ask them to update it ?? i think i update my theme like 6 months ago ?? i guess i can always have a back up incase something gets cracked

Hello from me as well, Adept,

Thank you for getting back to us.

I would like to clarify certain aspects, as I understand that you are experiencing difficulties in comprehending them.

In every shared hosting package, specific constraints are established to ensure that users do not exceed their allocated quotas. These limitations are crucial because if one user surpasses their quota, it can adversely affect all other users on the server, thereby diminishing the overall experience for everyone. We monitor resource usage through the ‘Resource Usage’ tool in cPanel, which is supported by the CloudLinux environment. This tool provides insights into the resources that your account has exceeded. In your case, there are several constraints that you have surpassed:

-> https://app.screencast.com/HX5P2RQbcNok0?conversation=7JYJMsl4uKQkJR9RHgQGnn

As you can observe, the number of exceeded limits is quite significant. You have not only surpassed the I/O usage, which is relatively easy to exceed on our shared hosting servers, but you have also reached the quotas for CPU, memory, processes, and entry processes. This indicates that there may be an internal issue within your application that is consuming excessive resources and generating numerous internal requests. It is essential for you to investigate this matter with your developers, as our role as a hosting company does not extend to providing development services.

To address this issue, I have implemented the following optimizations:

1. I have disabled the default WordPress cron job and replaced it with a manual cron job that will execute every hour. 2. I have deactivated the default admin-ajax functionality and integrated a custom admin-ajax implementation using a must-use plugin on your site. This new setup will run every 800 seconds for the admin dashboard and every 1200 seconds for the front-end. 3. I have observed that you do not have a caching plugin installed. Consequently, I have added browser caching rules to your .htaccess file and blocked all requests to xmlrpc.php.

These optimizations are designed to enhance your website’s performance significantly. By replacing the default cron job with a manual one, we reduce the frequency of resource-intensive tasks, thereby lowering CPU usage. The custom admin-ajax implementation is more efficient, as it limits the number of requests made to the server, which can alleviate memory usage and improve overall functionality. Additionally, implementing browser caching rules allows static resources to be stored on users’ devices, reducing the load on your account and speeding up page load times.

It is important to note that these are the only optimizations we can perform on our end. We will continue to monitor the situation closely. However, if resource usage remains high, it may be necessary for you to consult with a web developer for further assistance or consider upgrading to at least the FastCloud Extra plan to accommodate your needs more effectively.

There are several significant differences between your current plan and the FastCloud Extra Package. The same would provide you with significantly more resources than your current package as follows:

> 4 GB RAM > 4 CPU Cores > 40 Entry processes and 80 nPRoc > 2GB per Mailbox size limit > 1GB per database size limit > 400 Emails sent per hour > Inodes 500,000 soft limit 501,000 hard limit > 1024MB database size > 92160 MB bandwidth

You can review the full comparison between your current plan and the FastCloud Extra Package in the link below:

> https://www.fastcomet.com/compare-shared-package

Additionally, the new plan offers several technologies that are not available on the other shared hosting plans to boost your site performance:

> LiteSpeed Web Server (LSWS) > PHP7/8 with APC & OPcache > 3x fewer users per server and 3x more CPU and RAM

Furthermore, the plan includes 30 daily backups instead of the standard 7 backups included with the current package.

Basically, on the new hosting plan you can improve your site speed and handle more visitors as well as improve your ranking with a better response time.

Since your IP as already been whitelisted, please check on your end what other optimisations can be done from your web developer and once you are done optimising your website, get back to us so we can enable global access to your project once again.

Let me know if you need further assistance. We are here to support you 24/7.

Kind Regards,

Georgi T. Technical Support

my server is saying that i am reaching full memory of the website

cpu resources limit was reach for your site ,

physical memory limit was reached

running php and cgi script

processes number limit 229 times

I/0 usage resources limit was reach

should i update my website theme

there saying something is wrong with the theme