6639 comments found.
Loved the theme!!
Just a few Prepurchase Questions: 1. Is it compatible with DHL Delivery Shipping Methods or any other delivery shipping methods/plugins? 2. Can we convert the store to a mobile app for android and IOS? Like Fluxstore WooCommerce? 3. Is it compatible with delivery boy apps here present on Themeforest? eg: FluxStore Delivery Boy – Flutter App for Woocommerce
Quick response is much appreciated 
Thank You!!
Hello, Fuseindia,
Thank you for your interest in our theme!
1, 3. We have not conducted compatibility testing for the products in question and, therefore, are unable to provide a definitive response. However, you are welcome to purchase XStore and perform the tests independently. Please be assured that we offer a 7-day refund policy, allowing you to return the theme without any complications should you decide not to use it.
2. We don’t have an XStore App at this moment but thank you for your suggestion.
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The 8Theme Team
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some questions: 1. is it possible to use plugins like orion visual product configurator AND wpconfigurator with this theme? (customizing for articles) 2. is it possible to skip cart and redirect customers directly to the checkout page after putting one product to the cart? 3. is it possible to customize to auto refresh checkout prcing after changing the quantity of an article at the cart or checkout 4. is it possible to create on-ckick upsells with any plugin?
Cheers and many thanks!
Hello, Willsch-media,
Thank you for reaching out to us. To assist you effectively, please create topics on our support forum and provide all necessary details about your requests. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore!
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The 8Theme Team
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that page leads to a 404 error…
Please try this one https://www.8theme.com/forums/xstore-wordpress-support-forum/
I was wondering if it is possible to add sales triggers like the XL Sales triggers plugin in the future but something better. the theme is great btw
Hello, Ahmedissakr,
Thank you for choosing our theme. You are welcome to add plugins as needed. However, please note that theme authors cannot guarantee compatibility with all existing plugins and additional customization is outside the scope of our basic support. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together.
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The 8Theme Team
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I’ve been using the XStore theme for my e-commerce site, and while there are many aspects of the theme that meet standard expectations, there are a couple of crucial functionalities that prospective buyers should be aware of before purchasing.
Dynamic Pricing Display on Product Pages: The theme does not automatically update the price displayed on product pages when customers change the quantity of items they wish to purchase. This feature is quite standard in many other e-commerce themes and its absence could lead to confusion or dissatisfaction from customers who expect to see the total cost adjust as they increase or decrease their intended purchase quantity.
Detailed Price Breakdown on Checkout Page: Another missing feature is the detailed price breakdown during the checkout process. Customers typically appreciate seeing how much they are saving through discounts directly on the checkout page, which this theme does not provide. This omission can affect the transparency and trust customers have in the shopping process.
While the theme is robust in other areas, these missing features can significantly impact the user experience on your e-commerce platform. I recommend that potential buyers consider these points carefully and ensure that the theme meets all your necessary criteria before making a purchase.
Hello, Spicelandwholesale,
We have reviewed your case and noticed that you are currently engaging in a dialogue with our support team on our forum. We are close to resolving all questions, so we kindly request that you refrain from duplicating messages here as it may lead to confusion.
We have noticed that you have posted the same message across three different platforms: our forum, comments section, and ratings page. We kindly request that you refrain from doing so as it increases unnecessary workload for our team and resembles spamming behavior.
Please continue any further discussions on our forum, where we are more than happy to assist you.
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The 8Theme Team
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Hi, i can’t login to your website and also not receiving password reset email
Hello, Hbiboana,
Thank you for getting in touch with us.
Please get in touch with us by email via the form on this page – https://themeforest.net/user/8theme
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The 8Theme Team
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Hello? I have Xstore version: 9.4.1 I’m using . I would like to use the portfolio feature in that theme. I would like to know detailed usage instructions.
Hello, Piippen,
Thank you for contacting us and for using XStore.
Please read this article – https://xstore.helpscoutdocs.com/article/42-portfolio-page
We hope this information is helpful.
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The 8Theme Team
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I want to buy this theme…looks amazing but I have this one question. Does your theme support multisite activation like can I activate it for wp multisite network and use one license for my website network to be uniform on design and function?
Hello, Meekphilos94,
Thank you for your interest in our theme!
We would like to inform you that the XStore theme is indeed compatible with a multisite setup.
Could you please provide us with a more detailed description of your final project? Are we discussing a single site for one company available in multiple languages, or is there a multisite for companies with locations in various countries?
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The 8Theme Team
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Great theme you’ve got. Pre Buy Question: I want to use one of the corporate demos.
1) on mobile phone, Is it possible in settings for me to edit my mobile menu to coming down from up? Where by menu comes from up and also folds back. You understand? You know your demo has mobile menu when hamburger is clicked, menu can come from left and also menu can come from right? Can it be easily changed such that THE ONLY CHANGE WILL BE menu coming from up. See this link menu to confirm https://www.bolt.eu
2) also kindly see screenshot, does your available elements have this cards type of feature? See screenshot https://ibb.co/JsRb19S3) Can I use a different footer design from another demo to replace the one in my main demo?
Instead of the usual from left or from right like your theme already has?
Thanks.
Hello, Devtop_,
Thank you for your interest in our theme!
1/ Unfortunately, we do not have the option you are looking for.
2/ You may want to explore our design elements where you are likely to find something suitable. Please visit our website at: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ and https://xstore.8theme.com/studio
3/ You are welcome to use a different footer design from another demo to replace the one in your main demo. We can facilitate the import of any desired elements through our studio https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme , or alternatively, we can provide you with a JSON file if necessary.
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The 8Theme Team
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How to raise a ticket on 8theme? I can see only forum option over there.
Hello, jahnavi,
Thank you for getting in touch with us.
We offer support through our dedicated forum at – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Please create an account on our website using your purchase code. Once registered, you will be able to post your queries there.
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I have created it yesterday. I have posted my concern in forum. but there are many people who are posting their concerns. Now I am not able to find my question and if you have replied over there or not.
Hello, jahnavi,
Please go to your account page, then click on “Topics Started”.
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The 8Theme Team
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Is it me or the “Floating Panel” element does not work in Product Archive like the “Shop” page and others but the Home Page?
Hello, Brandguru,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
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The 8Theme Team
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Where is the “Xstore Sticky Content “for Column now? There is only container and sub-container without “Xstore Sticky Content in advanced tab.
Hello tianxialuyalu,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I imported the Beauty and Cosmetics demo, and I’m trying to remove the category from the product view.
https://imgur.com/NJ6nir6I’ve already gone to Products Design and unchecked the option, but the category remains.
https://imgur.com/WtM0m9uIs there another place I’m not aware of?
Hello, Ajotta,
Thank you for contacting us and for using XStore.
Please go to XStore Builders > Products archive > edit template – https://prnt.sc/MkGmni86uDoO https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor
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The 8Theme Team
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Hello,
Thank you very much for your attention, it worked!
You are the best, I always recommend you to colleagues.
Hello, Ajotta,
You’re welcome!
You can leave 5 stars rating for our theme in your account https://themeforest.net/downloads Would be much appreciated.
Thank you sincerely for your ongoing support!
Warm Regards,
The 8Theme Team
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How to update the WpBakery Plugin?
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please follow this article – https://xstore.helpscoutdocs.com/article/37-plugins-update
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The 8Theme Team
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Thank you!
Hello, ThemeSurf_TF,
You’re welcome!
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The 8Theme Team
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hi is there is any purchase alert notification it means if any other person purchase from website then there is an notification option that person purchase item
Hello, kanishkaceo,
Thank you for being so interested in our theme!
Could you provide an example?
Do you means something like this – https://xstore.helpscoutdocs.com/article/133-fake-sale-popup https://xstore.helpscoutdocs.com/article/138-fake-live-viewing ?
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The 8Theme Team
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If we purchase the theme and find it does not fit what we are looking for, do you issue a full refund?
Hello, yobdm1,
Thank you for being so interested in our theme!
We provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
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The 8Theme Team
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Hey guys…does the theme offer a top bar that can scroll content? like this example: https://drink-trip.com/products/orange-blossom if not is it possible to add a static top bar like this example: https://lovehemp.com/collections/shop-all-cbd – thanks
Hello, GBDesignStudio,
Thank you for your interest in our theme!
Here are examples from our demos – https://xstore.8theme.com/elementor3/yoga-accessories/ https://xstore.8theme.com/elementor2/sport/
Please read this article – https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor
Should you have any further inquiries, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello, the medical demo is set to 1170 pixels. If I change the setting layout widht to 1470px nothing happens. Why? Also, for example, the font size in the menu does not work. It’s always the same size (content zoom not working).
Hello, diginetwebsites,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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unable to active my license please help. API request call error. Response code 500
Hello, Reggielee31,
Thank you for contacting us and for using XStore.
Please clear your cache and verify the functionality now. Should the issue persist, we encourage you to reach out to us through our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Hello,
I am unable to register on your website at https://www.8theme.com/registration/. I receive a “503 Service Unavailable” error. Additionally, I am unable to install any of the provided plugins because I get the message: “We are unable to connect to the 8Theme API to retrieve the list of plugins.”
I would appreciate any help or information regarding these errors.
Best regards
Hello, Tornadoo,
Thank you for contacting us and for using XStore.
Please clear your cache and verify the functionality now. Should the issue persist, we encourage you to reach out to us through our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Its very disappointing that even after owning 8 licenses, you can’t get any basic support like why child theme downloaded from the 8theme.com website isn’t working either without any custom code but the parent theme is.
Hello, Ankushthor,
You can contact us by email – https://themeforest.net/user/8theme Do not gorget provide details of your requests together with screenhots and URL.
Official child theme works fine on our demos, test sites and for all our customers.
To install the child theme, please download it from this page – https://www.8theme.com/account The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme. Go to Theme Options (when the parent theme is activated) > Import/Export > Download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.
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The 8Theme Team
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