5418 comments found.
The plugin Elementor always update to 3.24.2 from 3.23.4 and the 3.24.2 break our website, we need to reupload the old version of elementor …
how to disable the auto update ? we already have disable all the auto-update from the plugins but still auto update ..
any idea ? best regards ? L.
Hello, @bluenox,
Please download the latest version of the theme from ThemeForest again and update both the theme and core plugin with this new package. This should resolve any issues you’re experiencing. If the problems persist, please get in touch with us through our support system, providing your site’s WP Admin URL and credentials, so we can investigate and assist you directly.
Regards Andon-Design.
Hello,
I have just installed the theme and my site is getting critical errors and I now cannot access my site at all via the wordpress backend.
I have done no work to the theme and followed the setup wizard. Why is the site causing these major issues and how can I fix them/refund this purchase?
Hello, @kieran119,
Could you please reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to examine the issue directly on your site and assist you effectively.
Regards Andon-Design.
Hello,
I opened a ticket a few hours back but no response as of yet. I will provide a login to see where you can assist.
Hello, @kieran119,
Could you please let me know your support ticket #number so that I can ask the support team to look into it immediatly?
Regards Andon-Design.
How can I reactivate my license on a new site? I deleted the old site but forgot to deactivate the license and now I can’t reactivate it
Hello, @ruperto-cruz,
I apologize for any inconvenience, but it appears that the theme is still active on your current site: https://cude.idacty.com/, and it seems to be working well there: https://postimg.cc/GTT1yzb9
Unfortunately, Envato’s policy does not allow the use of a single license across multiple sites. Each license is valid for one live URL only. If you wish to use the theme on additional sites, you will need to purchase a separate license for each one. For further clarification, you may want to check with Envato directly.
Regards Andon-Design.
I am also having major issues with the new update and Elementor. I have almost recovered my site but I cant get Udesign Core plugin to load. It constantly says “failed”. I dont see a file in the theme downloads folder that i can manually upload either. Any solutions?
Hello, @metology,
Please navigate to Udesign >> Dashboard and unregister the theme license from there and then re-register the theme with the same purchase code, after that try to load the plugin from Appearance >> Install Plugins, We hope this will resolve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check the issue on your site and help you out.
Regards Andon-Design.
New version of Elementor still breaks the site with uDesign. Also tried to make a new installation, it doesn’t work. Seems like not possible to install a new uDesign Theme until this is fixed either.
Hello, @josh2702,
Thanks for your contact, please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts can check the issue for you directly on your site and help you out.
Regards Andon-Design.
Hi everyone, I confirm that even with the latest update the problem remains the same and the site crashes. I had to restore backups. However, I noticed something, I don’t know if it’s related to the element or the theme (I don’t have them on other sites). I have two Elementor AddOn Plugins.
1) Alpus AI Product Review Summary Addon 2) Alpus Elementor FlexBox Addon
Specifically, WordPress gives me a warning as it has not been tested with the latest version of Elementor.
“Avviso compatibilità – Alcuni dei plugin che stai utilizzando non sono stati testati con l’ultima versione di Elementor (3.24.1). Per evitare problemi, assicurarsi che siano tutti aggiornati e compatibili prima di aggiornarli Elementor.
Plugin Testato fino a versione Elementor Alpus Elementor FlexBox Addon Sconosciuto”
Isn’t that the problem?
I hope I have been of help.
I personally don’t know what these two AddOns are for (on other sites with other themes I don’t need them and everything went smoothly).
Hello, @LuigiSghinolfi,
Thanks for your contact and notify that the issue still persists after the update, we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials along with the Cpanel URL and Login details so that we can have a look into it for you on your site and help you out.
And about these plugins: 1) Alpus AI Product Review Summary Addon 2) Alpus Elementor FlexBox Addon
These are pre-packaged with our theme, and you can read more about the plugins and what they actually do, here: https://alpustheme.com/product/ai-product-review-summary-plugin/ & https://alpustheme.com/product/elementor-flexbox-addon-nested-slider/
Regards Andon-Design.
Hi guys… So I built my website whilst the Child Theme was active.. Is there any way to activate the primary U-Design theme and keep the design from the child theme?
Hello, @kaveshanchetty,
Yes you can try as follows:
First of all, take the complete backup of your site, so that if any issue occurs then you will have the backup to run.
After that navigate to Udesign >> Theme Options >> Miscellaneous >> import/Export/Reset and Export the Theme Options from there.
Then change the Child Theme to the Parent Theme and again Import theme Theme Options from Udesign >> Theme Options >> Miscellaneous >> import/Export/Reset
After that check back to your site again after clearing the browser cache.
Regards Andon-Design.
LEGEND!! Thank you for the assistance..
One last question… After the transfer, the icons on the site are not showing up.. I checked the child theme as well and nada… Is this possibly due to the elementor issue?.. https://www.kc80tv.co.za/
Hello, @kaveshanchetty,
You’re Most Welcome!!
Now about your icon issues, we have to debug it on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Thank you so much… request (46736) sent 
Hello, @kaveshanchetty,
We have already solved and replied to your support ticket, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
still shows: There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Hello, @yunbotao,
If after that latest update of the theme and plugins you are facing the same issue then please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts can check the issue for you directly on your site and help you out.
Regards Andon-Design.
ok, i will submit ADMIN to your staff. but i guess it seems Elementor still have problem.
Hello, @yunbotao,
Thank you for reaching out. We’ll take a look at your site right away. If the issue is related to our theme, we’ll resolve it as quickly as possible. We appreciate your patience and understanding.
Regards Andon-Design.
Your 2 latest updates with 4.10.4 and 4.10.5 still don’t fix the problem with Elementor 3.24.0. I had to rollback again to Elementor 3.23.4 for the site to load!!! Please fix this asap
Hello, @keidderf,
We have tested the latest version at our end and it works fine, we kindly request you to please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts will check the issue for you directly on your site and help you out.
Regards Andon-Design.
The problem is with the plugin UDesign Core 4.10.4. I have deactivated all plugins except Elementor 3.24.1 and then reactivate them one by one. And the site only stop loading when the plugin UDesign Core 4.10.4 is activated. Please double check and make sure you update/fix UDesign Core 4.10.4 to make it work with latest Elementor update.
Hello, @keidderf,
Ok, please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts can check the issue for you directly on your site and help you out.
Regards Andon-Design.
Dear, when updating WordPress and the plugins the site breaks, are you going to upload an update to the theme and plugin?
Hello, @dwvisual,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation is and want to assure you that your concerns are being taken seriously.
In the meantime, we recommend rolling back to an older version of Elementor to restore your site’s functionality. We have informed our lead development team, and they are actively working on a solution.
We appreciate your patience and understanding during this time and will keep you informed of any progress.
Thank you for bringing this to our attention.
Regards Andon-Design.
Hi guys… With the U-Design Core plugin, will the update to support PHP 8 be available soon?..
Wait wait, ignore me… I got it working ...
Actually don’t ignore me… Apologies.. The home page does not show up when its on PHP 8.2.. Any ideas?...
I found the issue… Its the elementor 3.24 update that didnt work.. Rolled back the update… Hopefully the further update helps when it comes out..
Hello, @kaveshanchetty,
Thank you for identifying the issue. Yes, the latest Elementor update has caused some problems, and we also experienced the same issue on our test site.
We sincerely apologize for the inconvenience this has caused.
We’ve already reported this to our lead development team, and they are actively working on a solution. It should be resolved soon in an upcoming update.
Regards Andon-Design.
The latest elementor updates took down almost 40 sites that have this theme. Your support website is still showing down, what is going on with your company? I still never heard back on other issues. This is a problem. I have emailed as well. This is completely not the norm for this author/theme, very concerned.
Hello, @rodeospot,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation is and want to assure you that your concerns are being taken seriously.
In the meantime, we recommend rolling back to an older version of Elementor to restore your sites’ functionality. We have informed our lead development team, and they are actively working on a solution.
We appreciate your patience and understanding during this time and will keep you informed of any progress.
Thank you for bringing this to our attention.
Regards Andon-Design.
Hello! Thank you, I already did, thank you! I know this is not the norm for you. Any idea what is going on with the support site? Critical Error has been showing for weeks. Appreciate the response.
Hello, @rodeospot,
It sounds Good! that you did it, And about our support site, it is working absolutely fine, please check it here: https://d-themes.com/udesign-support/
Regards Andon-Design.
Thank you! It still says “Critical Error” once logged in…
Hello, @rodeospot,
But you can check its working fine for me still: https://postimg.cc/Ln2Nf36h Could you please try it on proxy once.
And also let me confirm, are you facing the issue after the Login? OR the site simply showing critical error?
Regards Andon-Design.
Hello! It is on login…the link works but when trying to login I get critical error
Hello, @rodeospot,
I see, it seems you have used the same email for other themes support account as well, now to solve this, have to change your email, please create the fresh new email and share with me via my email: udesignaizaz@gmail.com and the old email as well which you are using now for the support account, so that I will locate that email into our support system and change with the new email, then you will be able to Login.
Regards Andon-Design.
Hi, when I change the content of my “service”, it changes all of the content for all the services, can you help please
Hello, @justin816,
The layout of the single service page is coming from the blocks.
Navigate to the Dashboard >> UDESIGN >> Layouts >> All Templates >> From there edit the “Single Service” block with Elementor.
It will open like this: https://postimg.cc/p5yJ8w2w now all the content in this block uses the static widgets of Elementor.
Like (Image, Heading, text, etc.) in these widgets, we added dummy content, which is why the same content appears on all the single services pages.
So you have to set the dynamic widgets for the single service page.
These are the dynamic widgets see image: https://postimg.cc/Mf8zjSbT on the other static widgets you can use them as dynamic widgets like this: https://postimg.cc/CdY11Gv4 with the help of these widgets/dynamic tags you can show the content of the services you added by editing them on the single service page.
Regards Andon-Design.
Hi there, for some reason my website no longer shows. Can you help me? It’s just a blank screen
Hello, @justin816,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation is and want to assure you that your concerns are being taken seriously.
In the meantime, we recommend rolling back to an older version of Elementor to restore your site’s functionality. We have informed our lead development team, and they are actively working on a solution.
We appreciate your patience and understanding during this time and will keep you informed of any progress.
Thank you for bringing this to our attention.
Regards Andon-Design.
How can we install the update without overriding our original content? Is there a page that walks us through that
Hello, @justin816,
Please read and follow the instructions written in our theme documentation here: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=update it has all the information/guide you need to update the theme and plugins.
Regards Andon-Design.
Can you please refund my purchase. I just bought the theme a few days ago and experienced a critical error and lost all of my content. It’s extremely disappointing.
Hello, @justin816,
We are sorry for the inconvenience, could you please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out?
Regards Andon-Design.
Hi, just 1 question – i use your template for several sites…. i can say its a good product but – when are you panning to make some fancy mobile menu – because what you have in the template …it is … not sexy
Hello, @Globalwebkft,
Thank you for your kind words and for choosing the UDesign theme across multiple sites! We truly appreciate your continued support.
We value your feedback on the mobile menu, and improving its design is something we’re actively considering. You’re welcome to submit this as a feature request, and our team will take it into account for future updates.
While I can’t provide a specific timeline for this enhancement, I can assure you that we’re exploring ways to make the mobile menu more modern and visually appealing.
Thanks again for your input, and feel free to share any other suggestions!
Regards Andon-Design.
Hello! I purchased this theme in 2014. Now I have installed for a new project and it seems somebody else is using it, so i cannot activate it. what can i do to recover my purchased code?
Hello, @wanted20,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
The support site is showing critical error, I emailed directly weeks ago, no reply. I can’t get previews to show, I have to remove preview option to see my changes. Please help.
Hello, @rodeospot,
We are sorry for the inconvenience, but we have a dedicated support system via which you can contact us here: https://d-themes.com/udesign-support/ and if you are facing any difficulty with contacting us via our support system then you can write us via our email: udesignaizaz@gmail.com so that we can help you out.
Regards Andon-Design.
Hello, I did email directly and when I tried to access support through the links on error, I kept getting server error messages. it has been this way for a few days “There has been a critical error on this website. Learn more about troubleshooting WordPress.” This is not normal for you guys to have these issues, not sure what is going on.
Hello, @rodeospot,
We haven’t received any of your emails to our email address: udesignaizaz@gmail.com could you please double check it?
Regards Andon-Design.
I have opened a ticket on your support site, and there has been no reply until now! about essential grid plugin shortcodes.
Hello, @mohammed-barhoum,
We apologize for the delay in getting back to you. Your issue is quite complex, and our development team is actively working on it. We hope to find a solution soon and will update your support ticket accordingly. Thank you for your patience and understanding.
Regards Andon-Design.
Greetings, I emailed you twice through themeforest and also through your website but you are not replying to any of my emails or contacts for support. I have a paid support subscription. Why are you not responding to my inquiries?
Hello, @almightythor,
We are sorry for the inconveniance, but we have the dedicated support system via which you can contact us here: https://d-themes.com/udesign-support/ and if you are facing any difficulty with contacting us via our support system then you can write us via our email: udesignaizaz@gmail.com so that we can help you out.
Regards Andon-Design.
I did all of that and you do not reply to me! SMH Why don’t you reply to me when I request help? I emailed that address. NO RESPONSE. I sued the contact form at the link above. NO RESPONSE. i told you that it won’t let me login with my password, and when I try to reset the password it provides NO RESPONSE. I checked my email server logs and nothing was ever sent from any of your domains to my email server. Since your password reset option does not work, and you do not reply to emails from your support address or contact form, how am I supposed to get help?? You could have sent me the password reset link a week ago but instead I get automated replies about emailing you again. This is very frustrating. Can you please credit the time lost with support until you have a working account for me that you will reply to? I am losing the first month of support just trying to get you to let me make a ticket. You finally replied to the gmail today and this was your entire response: “Hi Thanks for contacting us. Please contact us via support system: https://d-themes.com/udesign-support/ Best Regards”
How does this help me reset my password or get into my account to make a ticket? It doesn’t seem like humans are answering these because I told you I can’t get into that site because you are blocking my login and refusing to provide a password reset. Then you reply for me to go to the support site. Please help me and stop making me run in circles using support options that don’t work and you don’t reply to.
I contacted themeforest and the only option that gave me was to leave comments since you are not responding to support requests. You are making it so difficult on your users for no reason. Please stop doing this and help me.
Hello, @almightythor,
Sorry for the inconvenience, but could you please provide the email address you used to contact us as well as the one you used to create your support account? This will help me look into the issue and assist you more effectively.
Regards Andon-Design.
Hello, @almightythor,
Really sorry for all the inconvenience, but you faced an issue with the support account, you wrote a comment here, and I asked you to contact via my email so that I could help you, and then you contacted via my email: udesignaizaz@gmail.com yesterday and today I replied to it, please check the email and reply back to it accordingly if needed.
And that’s all.
Regards Andon-Design.
thank you I am getting your replies now. Can you remove my purchase code from the comment above please or issue me a new one?
Hello, @almightythor,
As per on your request, I have removed the comment containing purchase code.
Regards Andon-Design.
While purchasing and installing the theme, I was asked to select Standard Import and Alternative Mode. Also, due to the lack of PHP max_execution_time and PHP max-input_vars, only Alternative Mode is currently activated.
Is there a big difference between Standard Import and Alternative Mode? I’m curious about what the differences are between the two and whether it’s okay in many ways, such as future updates and plugin usage.
Hello, @prodr4624,
Don’t worry about it—there’s really no significant difference between the two options, aside from the time it takes to import the demo. If your server requirements are all met, you can use the Standard import. If they’re lower, you can opt for the Alternative import. There’s no notable difference between them, and neither affects future updates.
Regards Andon-Design.
Hello, congratulations on the theme, very good! One question, how do I translate the home page popup, Duplex texts, footer and header of the theme?
Hello, @ruddieliastows,
To change the content of the Newsletter popup, please navigate to Udesign >> Layout >> All Templates >> Popup Builders and edit the Newsletter Popup with Elementor page builder, then you can modify it as per your requirements, please refer to this screenshot: https://postimg.cc/jWYwYVDt
Same as for the Header and Footer under Udesign >> Layout >> All Templates >> Header Builder and Footer Builder.
Further, you can use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Udesign >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Udesign Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still persists then please provide us the WP admin login details of your site through our support system so we can check and solve the issue for you.
Regards Andon-Design.
I apologize because I forgot and didn’t specify, but I’m using WPML to translate. Could you help me?
And I’m using multiple languages…
Hello, @ruddieliastows,
You can easily translate these popups, footer and header from Udesign Layouts.
But first you have to enable multilanguage translation for each post types from WPML >> Settings >> Taxonomies Enable or make the template builder/layouts as translatable and save the settings.
Then you will be able to translate the blocks, templates and layouts.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check and solve the issue for you on your site.
Regards Andon-Design.
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