5384 comments found.
I updated plugins and core and got an error on my page just like all the other people writing comments before me.
I wrote the support already to get help.
Hopefully it won´t take to long.
Hello, @aaallleeexxxx,
Thanks for your contact, but we have already replied to your support ticket, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
I have everything updated to the last version but I have these errors (with PHP Fatal error: ) and the website is not available.
Fri Sep 20 19:30:15.714479 2024 pid 13305 AH01071: Got error ‘PHP message: PHP Warning: file_get_contents(/var/www/clients/client3/web51/web/wp-content/plugins/kirki\\pro-src\\pro-index.php): failed to open stream: No such file or directory in /var/www/clients/client3/web51/web/wp-includes/functions.php on line 6864PHP message: PHP Fatal error: Uncaught Error: Class ‘Alpha_Customizer’ not found in /var/www/clients/client3/web51/web/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php:215\nStack trace:\n#0 /var/www/clients/client3/web51/web/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(188): include_once()\n#1 /var/www/clients/client3/web51/web/wp-content/plugins/u-design-core/framework/class-alpha-base.php(41): Alpha_Optimize_Stylesheets->__construct()\n#2 /var/www/clients/client3/web51/web/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(780): Alpha_Base::get_instance()\n#3 /var/www/clients/client3/web51/web/wp-content/themes/u-design/framework/init.php(129): require_once(’/var/www/client…’)\n#4 /var/www/clients/client3/web51/web/wp-content/themes/u-design/functions.php(59): require_once(’/var/www/client…’)\n#5 /var/www/clients/client3/web51/web/wp-settings.php(668): include(’/var/www/client…...’, referer: https://epilepsypower.indesign.it/
I’ve tried rolling back udesign core and elementor but website still not working!
Hello, @italati,
Please re-download the theme and core plugin files from your Envato (ThemeForest) account, update them on your site, and check the results. If the issue persists, kindly reach out to us through our support system with your site’s WP Admin URL and credentials. This will allow us to investigate the problem further and assist you.
Regards Andon-Design.
I’ve downloaded tha latest from here (themeforest) and uploaded it. But still have the same problem!
It only works (but poorly) when I deactivate the Udesign Core Plugin!
Hello, @italati,
Ok, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Bought the theme and got the purchase code. It does not work to activate. No plugins active or such. Created a ticket, but can’t use the theme now
Hello, @MartijnSch,
Thanks for your contact, but we have already solved your issue and replied to your support ticket #47047, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
We have updated with the latest version and getting this error what can be reason
Warning: file_get_contents(/var/www/vhosts/submitshop.com/httpdocs/wp-content/plugins/kirki\pro-src\pro-index.php): Failed to open stream: No such file or directory in /var/www/vhosts/submitshop.com/httpdocs/wp-includes/functions.php on line 6864
https://www.submitshop.com/Hello @megrisoft,
If you check those error paths carefully, those are not from our theme but from the Kirki plugin and from the WP Core files:
/wp-content/plugins/kirki\pro-src\pro-index.php
/wp-includes/functions.php
You can turn OFF the debug mode of your site and those warnings will be removed from your site, OR try to reach out to the plugin support, they will guide you properly on this.
Regards Andon-Design.
Thanks for the quick Reply. I understand that the issue is with kirki plugin if we deactivate it, our function theme setting and Paypal is not work. What you suggest
Hello @megrisoft,
You can turn OFF the debug mode of your site and those warnings will be removed from your site.
Regards Andon-Design.
Good morning, I’m still having problems on the website. I did all the updates but the revolution slider doesn’t show the images anymore, is this something a problem with the new theme or plugin update?
https://logimet.com.ar/nueva/Hello, @dwvisual,
I have just checked your site now and the slider images are working perfectly fine, please refer to this screenshot: https://postimg.cc/Thvsccx7 and please try to check back to your site again after clearing the browser cache.
Regards Andon-Design.
The plugin Elementor always update to 3.24.2 from 3.23.4 and the 3.24.2 break our website, we need to reupload the old version of elementor …
how to disable the auto update ? we already have disable all the auto-update from the plugins but still auto update ..
any idea ? best regards ? L.
Hello, @bluenox,
Please download the latest version of the theme from ThemeForest again and update both the theme and core plugin with this new package. This should resolve any issues you’re experiencing. If the problems persist, please get in touch with us through our support system, providing your site’s WP Admin URL and credentials, so we can investigate and assist you directly.
Regards Andon-Design.
Hello,
I have just installed the theme and my site is getting critical errors and I now cannot access my site at all via the wordpress backend.
I have done no work to the theme and followed the setup wizard. Why is the site causing these major issues and how can I fix them/refund this purchase?
Hello, @kieran119,
Could you please reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to examine the issue directly on your site and assist you effectively.
Regards Andon-Design.
Hello,
I opened a ticket a few hours back but no response as of yet. I will provide a login to see where you can assist.
Hello, @kieran119,
Could you please let me know your support ticket #number so that I can ask the support team to look into it immediatly?
Regards Andon-Design.
How can I reactivate my license on a new site? I deleted the old site but forgot to deactivate the license and now I can’t reactivate it
Hello, @ruperto-cruz,
I apologize for any inconvenience, but it appears that the theme is still active on your current site: https://cude.idacty.com/, and it seems to be working well there: https://postimg.cc/GTT1yzb9
Unfortunately, Envato’s policy does not allow the use of a single license across multiple sites. Each license is valid for one live URL only. If you wish to use the theme on additional sites, you will need to purchase a separate license for each one. For further clarification, you may want to check with Envato directly.
Regards Andon-Design.
I am also having major issues with the new update and Elementor. I have almost recovered my site but I cant get Udesign Core plugin to load. It constantly says “failed”. I dont see a file in the theme downloads folder that i can manually upload either. Any solutions?
Hello, @metology,
Please navigate to Udesign >> Dashboard and unregister the theme license from there and then re-register the theme with the same purchase code, after that try to load the plugin from Appearance >> Install Plugins, We hope this will resolve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check the issue on your site and help you out.
Regards Andon-Design.
New version of Elementor still breaks the site with uDesign. Also tried to make a new installation, it doesn’t work. Seems like not possible to install a new uDesign Theme until this is fixed either.
Hello, @josh2702,
Thanks for your contact, please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts can check the issue for you directly on your site and help you out.
Regards Andon-Design.
Hi everyone, I confirm that even with the latest update the problem remains the same and the site crashes. I had to restore backups. However, I noticed something, I don’t know if it’s related to the element or the theme (I don’t have them on other sites). I have two Elementor AddOn Plugins.
1) Alpus AI Product Review Summary Addon 2) Alpus Elementor FlexBox Addon
Specifically, WordPress gives me a warning as it has not been tested with the latest version of Elementor.
“Avviso compatibilità – Alcuni dei plugin che stai utilizzando non sono stati testati con l’ultima versione di Elementor (3.24.1). Per evitare problemi, assicurarsi che siano tutti aggiornati e compatibili prima di aggiornarli Elementor.
Plugin Testato fino a versione Elementor Alpus Elementor FlexBox Addon Sconosciuto”
Isn’t that the problem?
I hope I have been of help.
I personally don’t know what these two AddOns are for (on other sites with other themes I don’t need them and everything went smoothly).
Hello, @LuigiSghinolfi,
Thanks for your contact and notify that the issue still persists after the update, we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials along with the Cpanel URL and Login details so that we can have a look into it for you on your site and help you out.
And about these plugins: 1) Alpus AI Product Review Summary Addon 2) Alpus Elementor FlexBox Addon
These are pre-packaged with our theme, and you can read more about the plugins and what they actually do, here: https://alpustheme.com/product/ai-product-review-summary-plugin/ & https://alpustheme.com/product/elementor-flexbox-addon-nested-slider/
Regards Andon-Design.
Hi guys… So I built my website whilst the Child Theme was active.. Is there any way to activate the primary U-Design theme and keep the design from the child theme?
Hello, @kaveshanchetty,
Yes you can try as follows:
First of all, take the complete backup of your site, so that if any issue occurs then you will have the backup to run.
After that navigate to Udesign >> Theme Options >> Miscellaneous >> import/Export/Reset and Export the Theme Options from there.
Then change the Child Theme to the Parent Theme and again Import theme Theme Options from Udesign >> Theme Options >> Miscellaneous >> import/Export/Reset
After that check back to your site again after clearing the browser cache.
Regards Andon-Design.
LEGEND!! Thank you for the assistance..
One last question… After the transfer, the icons on the site are not showing up.. I checked the child theme as well and nada… Is this possibly due to the elementor issue?.. https://www.kc80tv.co.za/
Hello, @kaveshanchetty,
You’re Most Welcome!!
Now about your icon issues, we have to debug it on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Thank you so much… request (46736) sent 
Hello, @kaveshanchetty,
We have already solved and replied to your support ticket, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
still shows: There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Hello, @yunbotao,
If after that latest update of the theme and plugins you are facing the same issue then please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts can check the issue for you directly on your site and help you out.
Regards Andon-Design.
ok, i will submit ADMIN to your staff. but i guess it seems Elementor still have problem.
Hello, @yunbotao,
Thank you for reaching out. We’ll take a look at your site right away. If the issue is related to our theme, we’ll resolve it as quickly as possible. We appreciate your patience and understanding.
Regards Andon-Design.
Your 2 latest updates with 4.10.4 and 4.10.5 still don’t fix the problem with Elementor 3.24.0. I had to rollback again to Elementor 3.23.4 for the site to load!!! Please fix this asap
Hello, @keidderf,
We have tested the latest version at our end and it works fine, we kindly request you to please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts will check the issue for you directly on your site and help you out.
Regards Andon-Design.
The problem is with the plugin UDesign Core 4.10.4. I have deactivated all plugins except Elementor 3.24.1 and then reactivate them one by one. And the site only stop loading when the plugin UDesign Core 4.10.4 is activated. Please double check and make sure you update/fix UDesign Core 4.10.4 to make it work with latest Elementor update.
Hello, @keidderf,
Ok, please clone your site as a test site and share your site WP Admin URL and Credentials along with this comment URL via our support system so that our experts can check the issue for you directly on your site and help you out.
Regards Andon-Design.
Dear, when updating WordPress and the plugins the site breaks, are you going to upload an update to the theme and plugin?
Hello, @dwvisual,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation is and want to assure you that your concerns are being taken seriously.
In the meantime, we recommend rolling back to an older version of Elementor to restore your site’s functionality. We have informed our lead development team, and they are actively working on a solution.
We appreciate your patience and understanding during this time and will keep you informed of any progress.
Thank you for bringing this to our attention.
Regards Andon-Design.
Hi guys… With the U-Design Core plugin, will the update to support PHP 8 be available soon?..
Wait wait, ignore me… I got it working ...
Actually don’t ignore me… Apologies.. The home page does not show up when its on PHP 8.2.. Any ideas?...
I found the issue… Its the elementor 3.24 update that didnt work.. Rolled back the update… Hopefully the further update helps when it comes out..
Hello, @kaveshanchetty,
Thank you for identifying the issue. Yes, the latest Elementor update has caused some problems, and we also experienced the same issue on our test site.
We sincerely apologize for the inconvenience this has caused.
We’ve already reported this to our lead development team, and they are actively working on a solution. It should be resolved soon in an upcoming update.
Regards Andon-Design.
The latest elementor updates took down almost 40 sites that have this theme. Your support website is still showing down, what is going on with your company? I still never heard back on other issues. This is a problem. I have emailed as well. This is completely not the norm for this author/theme, very concerned.
Hello, @rodeospot,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation is and want to assure you that your concerns are being taken seriously.
In the meantime, we recommend rolling back to an older version of Elementor to restore your sites’ functionality. We have informed our lead development team, and they are actively working on a solution.
We appreciate your patience and understanding during this time and will keep you informed of any progress.
Thank you for bringing this to our attention.
Regards Andon-Design.
Hello! Thank you, I already did, thank you! I know this is not the norm for you. Any idea what is going on with the support site? Critical Error has been showing for weeks. Appreciate the response.
Hello, @rodeospot,
It sounds Good! that you did it, And about our support site, it is working absolutely fine, please check it here: https://d-themes.com/udesign-support/
Regards Andon-Design.
Thank you! It still says “Critical Error” once logged in…
Hello, @rodeospot,
But you can check its working fine for me still: https://postimg.cc/Ln2Nf36h Could you please try it on proxy once.
And also let me confirm, are you facing the issue after the Login? OR the site simply showing critical error?
Regards Andon-Design.
Hello! It is on login…the link works but when trying to login I get critical error
Hello, @rodeospot,
I see, it seems you have used the same email for other themes support account as well, now to solve this, have to change your email, please create the fresh new email and share with me via my email: udesignaizaz@gmail.com and the old email as well which you are using now for the support account, so that I will locate that email into our support system and change with the new email, then you will be able to Login.
Regards Andon-Design.
Hi, when I change the content of my “service”, it changes all of the content for all the services, can you help please
Hello, @justin816,
The layout of the single service page is coming from the blocks.
Navigate to the Dashboard >> UDESIGN >> Layouts >> All Templates >> From there edit the “Single Service” block with Elementor.
It will open like this: https://postimg.cc/p5yJ8w2w now all the content in this block uses the static widgets of Elementor.
Like (Image, Heading, text, etc.) in these widgets, we added dummy content, which is why the same content appears on all the single services pages.
So you have to set the dynamic widgets for the single service page.
These are the dynamic widgets see image: https://postimg.cc/Mf8zjSbT on the other static widgets you can use them as dynamic widgets like this: https://postimg.cc/CdY11Gv4 with the help of these widgets/dynamic tags you can show the content of the services you added by editing them on the single service page.
Regards Andon-Design.
Hi there, for some reason my website no longer shows. Can you help me? It’s just a blank screen
Hello, @justin816,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation is and want to assure you that your concerns are being taken seriously.
In the meantime, we recommend rolling back to an older version of Elementor to restore your site’s functionality. We have informed our lead development team, and they are actively working on a solution.
We appreciate your patience and understanding during this time and will keep you informed of any progress.
Thank you for bringing this to our attention.
Regards Andon-Design.
How can we install the update without overriding our original content? Is there a page that walks us through that
Hello, @justin816,
Please read and follow the instructions written in our theme documentation here: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=update it has all the information/guide you need to update the theme and plugins.
Regards Andon-Design.
Can you please refund my purchase. I just bought the theme a few days ago and experienced a critical error and lost all of my content. It’s extremely disappointing.
Hello, @justin816,
We are sorry for the inconvenience, could you please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out?
Regards Andon-Design.
Hi, just 1 question – i use your template for several sites…. i can say its a good product but – when are you panning to make some fancy mobile menu – because what you have in the template …it is … not sexy
Hello, @Globalwebkft,
Thank you for your kind words and for choosing the UDesign theme across multiple sites! We truly appreciate your continued support.
We value your feedback on the mobile menu, and improving its design is something we’re actively considering. You’re welcome to submit this as a feature request, and our team will take it into account for future updates.
While I can’t provide a specific timeline for this enhancement, I can assure you that we’re exploring ways to make the mobile menu more modern and visually appealing.
Thanks again for your input, and feel free to share any other suggestions!
Regards Andon-Design.
Hello! I purchased this theme in 2014. Now I have installed for a new project and it seems somebody else is using it, so i cannot activate it. what can i do to recover my purchased code?
Hello, @wanted20,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
