26668 comments found.
When I go to edit a page with Elementor, the page seems to break. I am not able to save changes. And in the console I see the error:
Uncaught TypeError /wp-content/plugins/elementor/assets/js/frontend.min.js?ver=3.24.2
Can you please help?
Thanks
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I am not able to set 4 images on gallery section on home page same like in original theme. How to do?
I am talking about bridge exotic travel theme
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Normally i would use the xml export – revslider – index.html for the demo content. I would like to install the rev slider from New Demo 155 – Pottery Unfortunately this is not working, i get this message: Import Report bridge155.zip (89kb)slider_export.txt does not exist!
Can you please sent me a link for the revslider demo content for: https://bridge155.qodeinteractive.com/
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am trying to use the native wordpress menu navigation and anchor points to move around a single page made with elementor. It works, but it just jumps from section to section without the smooth scroll. It seems to work when I am building the page in elementor, but then stops working in the live view, which makes me think the Bridge theme is interfering with it somehow. Could you advise on how to address this?
Hello,
Please try suggestions from this tutorial – One page website using Elementor.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need to deactivate my purchase code, but I don’t know how or where is even installed.
Hello,
Thank you for reaching us!
Your purchase code was registered on a domain where theme is no longer in use, so we’ve deregistered it for you. You should be able to register the theme on you new installation now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I bought this theme a long time ago. Now I am thinking I should make two different sites by my own. Just different subjects. In that case, do I have to buy one more licens? Best regards
Hello,
Thank you for choosing our theme!
An each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain. If you need to use the theme for a new project, you need to purchase separate license.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is it not possible to center a button without using code?
Hello,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I want to rebuild my church website that was built with joomla but wondering if your theme can help me achieve this without me struggling to also setup the theme for mobile. I have tried some elementor theme and although it appears ok on desktop but when you browse on mobile, its all over the place as some elements are not responsive by default.
Hello,
Thank you for taking interest!
The theme is responsive, however, responsive settings cannot be adjusted automatically. It is necessary that users edit them manually to suit the content and layout they want to achieve on smaller devices. For Elementor, you can find more info on how to adjust responsive settings in the documentation here.
Feel free to write us if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Buenas tardes, hace 4 años tengo el tema de Bridge y ya descargue la ultima actualización, tengo un problema con desactivar el registro del tema en un dominio anterior que no se renovó y ya no tengo el acceso al administrador de archivos, quisiera cancelar o desactivar la licencia del antiguo dominio que ya no se utiliza, gracias
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Muchas gracias por la ayuda, exitos!!
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Subject: Follow-up on Ticket #261977 – “Preview Changes” Not Working
Hello, On April 8th, 2024, I opened a ticket (#261977) regarding the issue “Preview changes does not work,” but I have not yet received a solution. Furthermore, I have now noticed that the same issue is occurring on other websites using the Bridge theme. Could you kindly provide an update on the status of this issue? Is a fix being worked on?
Thank you very much for your support.
Best regards 
Hello,
Thank you for reaching us!
After taking a closer look, we can say that this is not really a bug. When you set the one of the blog templates for pages, the page becomes an archive type page where blog posts are rendered dynamically. These pages shouldn’t be edited with page builders. However, it can be done, but the preview for changes made with the page builder may not render, because this page is supposed to render just blog posts.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Maybe it’s stupid, but I don’t know how to do it. I’ve already read the whole help. See my subpage: https://awenvis.de/kunden-projekte/mehrfamilienhaus-in-dunningen/
Tell me how to remove this sofa – This banner at the top. It’s on every product card. I want to change this picture. Thank you very much!
Hello,
The image is added a background image for Elementor section (please see screenshot). To adjust this, we recommend following instructions from the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
The WPBakery Visual Composer plugin for WordPress is vulnerable to Local File Inclusion in all versions up to, and including, 7.7 (fixed in version 7.8)
WPBakery Page Builder – current version 7.9 is available for download in Themeforest, but Bridge still includes 7.7 version.
When do you plan to release a secure version in Bridge?
Thank you
Hello,
Thank you for reaching us!
The theme will be updated and you will be notified via email when the new update is online on ThemeForest.
In case you need immediate update of any bundled plugin you can also contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have nearly 13- 14 sub menu items.Its showing in single column in which some last menu items are not seen in one screen. Is there any way to display this sub menu items in 2 columns. Thanks
Hello,
We recommend organizing this submenu items in the wide menu. For more info, please check the instructions in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to buy the Graphic Studio bridge 63 theme but it is very slow in loading pages, is it possible to speed up the demo version you have? Thanks
Hello,
Thank you for taking interest!
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed and you can see some of our recommendation here. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them. We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, When can I expect a resolution to my reported issue with the slider on my product page?
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The template is, in my opinion, unfinished when it comes to WooCommerce, and I just want it to work and look good.
Hi,
The theme is compatible with WooCommerce. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry, this should have been posted as a review. I’m still waiting for a good solution to my Woocommerce issue from your support at the Help Center.
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I saw the “Art & Design” demo (https://bridge498.qodeinteractive.com/) and it seems to be the same as your “Sahel” theme (https://sahel.qodeinteractive.com/).
I have some pre-sale questions:
1) are there any differences? with Bridge do I have the same features, options and graphics as Sahel? or even more things? 2) is the “Art & Design” demo made only in Elementor or also in WP Bakery? and if so, can I import the WP Bakery version? 3) is it possible to insert a different revolution slider on each page? 4) is it possible to insert a fullheight revolution slider, a video button, various texts and photo galleries all together in the custom single portfolio layout? can I create it as I want?
Thanks
Hello,
Thank your for taking interest.
The Art & Design demo is inspired by the Sahel theme.
1. The Bridge demo contains only pages showcased in the “Art & Design” demo, while Sahel theme has more homepages and pre-made demo pages. You can of course use all of the available Bridge features (like headers, shortcodes and more) to adjust “Art & Design” Bridge demo to suit your needs,
2. The “Art & Design” Bridge demo is built with Elementor page builder. Unfortunately, there is no WPBakery version of this demo.
3. You can insert sliders created with Slider Revolution on any page using Elementor page builder.
4. The custom single portfolio layout can be edited like a regular page, so you can add any of these elements and adjust layout to suit your needs.
Feel free to reach us if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your support is really bad. Poor communication! I have a ticket that hasn’t been resolved almost 2 days later
Hello,
We are sorry to hear that you feel this way. Please understand that sometimes additional troubleshooting is needed in order to find the cause of the unexpected behavior.
We’ve checked and we see that your ticket was updated with response. Please try suggestions our support agent provided and in case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I want to use my bridge theme in another website, since the previous one is no longer existing (around 5 years ago, I guess). Can you deregistered so I can use it?
Thanks in advance!
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m unable to update Layerslider WP and WPBakery Page builder plugin as it asks me for license key, the rest of the plugins with the Theme has no issues updating. Can you advise where can I get the license key ?
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
These plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello How to change li tag font family .
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
