16511 comments found.
This theme is not easy to customize. And it’s broken. When you click on “Create new listing item” it does nothing. How do you Create new listing item?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Quick question, are you aware of issue with the counter not running following update? It would go from 0 to my set number but now it stays at 0 thanks
Hi,
Yes, this bug has been fixed and will be released in the next update. You can downgrade Elementor to 3.23 until our next release.
Best regards,
Thanks, do i need to download from somewhere or i can choose a version inside dashboard?
Please read the article below
Make a complete backup of the site and database before any action
https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/Best regards,
Can I create a marketplace portal site with different post types and free types of users?
Hi,
Yes, you can create a marketplace portal site using the Jupiter X theme, you may need third party plugins to implement some features like user roles.
Best regards,
Getting this error with your latest Jupiter legacy theme PHP Deprecated: Automatic conversion of false to array is deprecated in /home/sites/mywebsite/public_html/wp-content/themes/jupiter/framework/helpers/wp_head.php on line 89
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Ok will do that. I believe its a bug with your code and seems like a simple fix
Hi does this theme has option to add custom tabs for producsts in woocommerce? besides, description, reviews, can i add more?
Hi,
With LayoutBuilder, you can create custom templates for the product archive page as well as the single product page and add the relevant widgets.
https://help.jupiterx.com/article/114-crafting-a-custom-single-product-page-in-jupiterxBest regards,
Hi jet plugins are include?¿
Hi, it is possible to edit recent product woocommerce widget? Buttons, etc. Thank you!
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
thank you, finally I did something different, but I have another question, how can I add category description to category page?
what is this and how to remove it? Skip to content
“jupiterx-a11y jupiterx-a11y-skip-navigation-link” href=”#jupiterx-main”>Skip to content<
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, I have a question: where can I change the color of the arrow that opens the sub-items in the mobile menu?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, is there a way to hide the cart item indicator in the header when there are 0 items in it?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Wordfence note: “The Plugin “Jupiter X Core” has been removed from wordpress.org but is still installed on your site. Your site is still using this plugin, but it is not currently available on wordpress.org.” Is it still safe to use the plugin or should it be removed from the website? Thank you.
Hi,
Please update the plugin to the latest version (4.6.9) and don’t worry about it, there will be no problem.
Best regards,
hi, i want to know does the Jupiter X theme has a documentation or Knowledge base page? Will I be able to create my own similar documentation page if I buy the Jupiter X theme?
Hi,
Please see the link below:
https://help.jupiterx.com/After purchasing, at any stage of creating the site, if a problem occurs, you can create a support ticket so that our colleagues can help you solve it.
Best regards,
I need to know this before purchase.
when will WPBakery Page Builder (Modified Version) 7.9 be available for Jupiter 6.x?
Hi,
It will be released soon after technical changes are made. Thank you for your patience.
Best regards,
Hello, i had lost my old sites using 3 themes, i have lost access to support account at artbees.net i am not sure how can i revoke all three licenses and use in new sites?
Hi, Please create a new account and create a support ticket with that account. My colleagues will help you restore the account.
https://my.artbees.net/support/Best regards,
Leaving us hanging with WP Bakery updates needed because of vulnerabilities. Not cool.
Hi,
The updated version of this plugin will be provided by the technical team soon after the change, I apologize for the inconvenience.
Best regards,
Hello,
I am unable to update the Jupiter plugins (jet engine plugins)
The Jupiter dashboard on this install looks different https://snipboard.io/l1FSN6.jpg from other installations. The Roll Back plugin tab is not available. ( I have a lot of websites that run Jupiter and I managed to update these plugins there)
On other installation, I was able to update the plugins directly on plugin install page, but here I have this button “update required” that leads nowhere. https://snipboard.io/ZOCKdJ.jpg
Can I reinstall these plugins manually https://snipboard.io/VTDm3I.jpg ? JetElements for Elementor Jettabs for Elementor
thank you, Olga
Hi, You can download and install plugins from the link:
https://my.artbees.net/downloads/If there is a problem, I suggest you create a support ticket so that our colleagues can help you solve the problem
https://my.artbees.net/support/Best regards,
Hello,
I don’t see here https://my.artbees.net/downloads/ the following plugins: JetTabs For Elementor JetElements For Elementor
https://snipboard.io/VKW5NI.jpgOk, I will try to contact your support.
thank you, Olga
Quisiera saber si este tema cuenta con Barra de envío gratis, notificaciones de venta en vivo y la vista de minicarrito desplegable de la derecha para el ecommerce.
Hola aun no obengo respuesta es muy importante para poder comprar su tema.
Hi,
Jupiter X does include features suitable for eCommerce, such as a Free Shipping Bar, Live Sale Notifications, and a shopping cart view on the right.
Best regards,
Is there a loop builder in Jupiterx?
Hi,
Unfortunately, we don’t have that feature right now, similar to the Elementor Pro loop builder.
But if you have any other questions or need assistance, feel free to ask!
Best regards,
I submitted a ticket last Friday. I received a response today (Wednesday.) The tech did not investigate the problem thoroughly and after waiting close to a week, the only response I got was there didn’t appear to be any problem. I included the error that was being thrown to make it a bit easier to solve, but that didn’t seem to make any difference.
I understand that you are probably handling a lot more questions as your company grows, but maybe you need more employees? It’s quite a long time to wait and clients get unhappy. Thanks for trying to solve this—I have replied to the trouble ticket even though it is marked “closed” without any resolution.
Hello,
Thank you for sharing your experience, and I genuinely apologize for the frustration you’ve encountered. I completely understand how waiting for a resolution can be disappointing, especially when you’ve provided detailed information about the issue.
Your feedback about our response time and staffing is really valuable, and I’ll make sure to pass it along to the team. We’re always looking for ways to improve our service and ensure our clients are happy.
I appreciate your patience and your follow-up on the trouble ticket. We’ll take another look at your issue and do our best to resolve it promptly. If you have any more details or questions in the meantime, please don’t hesitate to reach out!
Best regards,
Hello! Your theme is now displaying the template name in the tabs of peoples internet browsers, as opposed to the website name! Please help/fix asap! and please bring back the Jupiter X forum!
Hi,
I checked your ticket, your site login information is not working, my colleague asked you to send the correct login information. Please answer the ticket so that the problem of your site can be checked and solved.
Best regards,
Thank you, I’ve replied. Looking forward to your assistance and a theme update to overcome this bug.
Using the register module of jupiterx, It doesn’t hook the new user email sent to the client by woocommerce.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
