39262 comments found.
presales question: Can I moderate registrations using your custom form builder. All I am looking for is to approve or deny registrations when new users register, followed by email notifications.
Hi,
From Avada side we don’t have such a built in feature. You could try any good WP membership plugin for controlling registrations better.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Instagram element not working in (https) localhost install. All i get is “undefined” . I tried everything ,including revoking and re-enabling access to my Instagram ,but still no luck.
Hi,
This will likely be due to your installation or SSL setup. The instagram element works fine. I tested on my own install as well to confirm.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I installed the demo https://avada.website/business/ but the menu does not appear on mobile, even though I configured it correctly
Hello @civitch1
We will need to take a closer look into your installation in this case to provide a response on what exactly is missing, we suggest you to kindly open a support ticket with our team regarding this further.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks
You are most welcome 
I installed a fresh version of Wordpress and installed the latest Avada theme. But every time I try to save any changes in Global Options, I am getting a pop-up error saying “There was a problem with your action. Please try again or reload the page.”
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I wanted to point out that by updating Avada to version 7.11.10 and Yoast SEO to version 23.5, in some pages on the backend, the Avada editor does not work and crashes. By disabling Yoast SEO the problem does not occur. The error is as follows:
TypeError not caught: jQuery(...).awbColorPicker is not a function
modal error: rbm_tracking_firstgo
thanks
Hi,
We don’t have reports of such an issue in the recent update.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will check this for you.
Click Here To Get Avada Support
Thank you. – Abbas
it’s strange. I tried removing Yoast SEO and installing Rank Math and it has the same problem. If I try to disable Rank Math, the editor works fine. Error is always: TypeError not caught: jQuery(...).awbColorPicker is not a function
Hello digitos
We will need to take a closer look into your website in this case, kindly open a support ticket and our team should follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i have a customer who came from another agency and his website has the avada theme and the license is activated. There is a problem with the pagination in Woo archives. While it’s enabled and the category has a lot of products, the pagination is not there. I tried to disable all the plugins, update the theme, checked that pagination is enabled, also changed the pagination to load more and it does not work. How can i submit a ticket to you as i didn’t buy the license and the customer does not have it because the other agency bought it!
Can you help?
Hello @rooftopmovies
You should be able to get the purchase code from the customer and with the purchase code you can open a support account with us, once that is done you will be able to create a support ticket within our system, more about this can be read here => https://avada.com/documentation/how-to-register-for-my-avada/
Looking forward to assist you.
Thanks
-Ammar
He does not have the license. As i said the previous agency bought the theme for him and there is no communication. Can i somehow send you access to the admin or how can i find the license?
Hi,
You’d need a valid purchase code and active support to be able to send in a ticket. Your customer can ask the previous agency for the purchase code and if they need hands on assistance, they can then renew support to be able to receive hands on support from our team.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Click Here To Get Avada Support
Thank you. – Abbas
I have moved my avada powered website (with all in one migrate) to another host but there all fusion images are gone. Can you tell me how to fix that?
Hello @webbabe
This will require you to check the URL structure of the images and see if they are still being loaded from older URL, if that is the case you will need to change the URL of images towards new domain.
We will need to take a closer look into this, kindly open a support ticket and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, all user added images show, but not the theme related ones originating from css, like for example the arrow which comes from the style ‘fusion-dropdown-indicator’ and the social media icons from for example ‘fusion-social-network-icon’. Strangely enough when you open the fusion builder live, they all show. I have no cache plugins installed, tried clearing browser cache too, is there some Avada or fusion cache issue at hand,, causing this?
UPDATE: found the solution: Reset fusion caches (Avada -> Theme options -> Performance -> Reset Fusion Caches)
Hello @webabe
Glad to hear you have worked this out
Thanks
-Ammar
Since the update the backend is not working properly. When I have live builder chosen, all the modules are pushed over to the right so I cannot even work on the SEO unless I turn it to default editor. I need a fix for this ASAP, please help!
Perhaps it is an issue with Safari? It is happening since updating to macOS Sequoia
I have purchased a support extension but your system won’t allow me to submit a support ticket. It keeps saying to update support which I just did for $50.00 I need help with my issue.
Hi there
Please make sure you have added your purchase codes within your My Avada account as explained here > https://avada.com/documentation/how-to-manage-your-avada-licenses/#toc_Add_New_License
Log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Hi I have version v7.11.10 and I don’t have the option to create a popup window – is the Off-Canvas builder missing?
Hello @easyweb4u
It appears from the last comment that you have figured this out, the off canvas needs to be enabled as mentioned above, if however you are still having issues with the off canvas setup, kindly open a support ticket and our team will get abck to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
after update, avada live builder not working
Hello @giaovn49
Avada builder works fine and well with our latest version, if you are facing any issues, our team will need to take a closer look into this as this sounds to be a setup specific issue, can you kindly create a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Avada Builder is causing a problem where clicking on New Page or Edit Page (or post) is going to a page not found error
Please it’s urgent – it is a fundamental requirement to build a website and I am unable to do so.
Hi,
I do see you have active support., As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and our support team will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
It is done. Please check.
Can I have some resolution please? I have a deadline for my website
There seems to be a major bug – any new or edit of Post, Page, FAQ, Portfolio – all go to a page not found error.
Hello @ipraveen
The issue you are seeing is due to GoDaddy hosting, I have responded to you already with how to fix this issue
Thanks
-Ammar
One of our clients recently changed the domain name and we need to bring the avada product license across. Same product and same company but different domain name. Can you please let me know how to do this?
Hi
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain/new domain name).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Hi, since i updated to Avada V7.11.10 my menu is not sticky anymore. Settings are still the same as before. Is this a error in the new version?
Thank you
Gert
I see now that it’s only on a few pages that the sticky menu doesn’t work. Probably wrong setting of the page i have to search for.
It is only on pages with carousel from avada. Also the carousels are not working anymore. Can’t solve the problem.
Updating php version on the webserver fixed the problem.
Hello @schreppersan
We are glad to hear you have worked this out
If you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I have purchased a support extension yesterday which is visible here on the themeforest website. But it won’t renew on my Avada so I am not able to submit any new tickets which I am in need of at the moment. I would love to get some quick feedback on how to fix this.
Hello @nikkiwp
Can you kindly follow the instructions here => https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_A_Support_Extension
This should fix the issue you are facing
Thanks
-Ammar
Hi Ammar,
I had already tried this multiple times yesterday and again today. Only after this had I written my comment here to get into contact with you guys. I have a client waiting on me to fix a problem with which I need help. So I am kind of in a hurry!
Hello @nikkiwp
Alright, I have initiated a ticket from our end for you, kindly reply back so this can be sorted.
Thanks
-Ammar
Hi Team, sorry but I cant find any information on how I can display the added ACF fields using Avada Real Estate. Where is the file for me to add get fields to display the extra fields on the front end?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I understand that but I cant raise a ticket without purchasing support just for advise as you don’t provide instructions on how to use it? I just need some info how I can make this change?
Hi,
The situation you explained requires a deeper look at your setup and is not something we can assist with over the comments area here (as this area is meant for generalities/pre sale queries).
For your issue you can reach us via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi,
Error importing templates… Avada Restaurant and Interior Design… Import FailedClose Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request etc.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
By using prebuild website with ACF field and changing for example the Avada Programmer Demo ACF field URL “service” to another wording “sample” to get domainname.com/sample/software-development/ the services (software-development) are deleted all, when revert from sample to service then they are visible. This is not a bug or a support question, I want to buy more license but need to understand how does it work. Please describe the workaround how to change the URL of ACF fields.
Hello Netligo
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
created! (547818)
Hi,
Thank you for confirming.
Our team will respond to your query there shortly.
Thank you. – Abbas
Hey,
Recently installed Mobile App Demo Content, however the desktop version of the site is different to the mobile version, Text headers are not showing colour change on mobile and the the header image i’ve replaced with my own, but just showing blank on mobile. – In Avada Live Builder on changing the responsiveness from desktop, tablet and mobile – all looks great. but live site not so much,
Hello @MrHillman
This could be due to the either using Visibility System or rendering logic where different element and content is being used for each device, we have a very detailed document post regarding this below.
https://avada.com/documentation/the-avada-visibility-system/ https://avada.com/documentation/how-to-use-rendering-logic-in-avada/If however the issue persists, we will need you to open a support ticket with us and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you!
You are most welcome
I have failed to update my theme or plugins with the error below:
Download failed. Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable.
I have a valid license and my domains are properly mapped in My Avada. What could the problem be??
Hi
Please make a check if your site is correctly registered by going to WordPress admin panel dashboard → Avada → Dashboard. If you are still facing an issues please do let us know or reach out to us via my.avada.com/submit-a-ticket
We look forward to helping you!
Thank you, Shaminder
