39369 comments found.
Hi, since i updated to Avada V7.11.10 my menu is not sticky anymore. Settings are still the same as before. Is this a error in the new version?
Thank you
Gert
I see now that it’s only on a few pages that the sticky menu doesn’t work. Probably wrong setting of the page i have to search for.
It is only on pages with carousel from avada. Also the carousels are not working anymore. Can’t solve the problem.
Updating php version on the webserver fixed the problem.
Hello @schreppersan
We are glad to hear you have worked this out 
If you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I have purchased a support extension yesterday which is visible here on the themeforest website. But it won’t renew on my Avada so I am not able to submit any new tickets which I am in need of at the moment. I would love to get some quick feedback on how to fix this.
Hello @nikkiwp
Can you kindly follow the instructions here => https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_A_Support_Extension
This should fix the issue you are facing
Thanks
-Ammar
Hi Ammar,
I had already tried this multiple times yesterday and again today. Only after this had I written my comment here to get into contact with you guys. I have a client waiting on me to fix a problem with which I need help. So I am kind of in a hurry!
Hello @nikkiwp
Alright, I have initiated a ticket from our end for you, kindly reply back so this can be sorted.
Thanks
-Ammar
Hi Team, sorry but I cant find any information on how I can display the added ACF fields using Avada Real Estate. Where is the file for me to add get fields to display the extra fields on the front end?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I understand that but I cant raise a ticket without purchasing support just for advise as you don’t provide instructions on how to use it? I just need some info how I can make this change?
Hi,
The situation you explained requires a deeper look at your setup and is not something we can assist with over the comments area here (as this area is meant for generalities/pre sale queries).
For your issue you can reach us via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi,
Error importing templates… Avada Restaurant and Interior Design… Import FailedClose Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request etc.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
By using prebuild website with ACF field and changing for example the Avada Programmer Demo ACF field URL “service” to another wording “sample” to get domainname.com/sample/software-development/ the services (software-development) are deleted all, when revert from sample to service then they are visible. This is not a bug or a support question, I want to buy more license but need to understand how does it work. Please describe the workaround how to change the URL of ACF fields.
Hello Netligo
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
created! (547818)
Hi,
Thank you for confirming.
Our team will respond to your query there shortly.
Thank you. – Abbas
Hey,
Recently installed Mobile App Demo Content, however the desktop version of the site is different to the mobile version, Text headers are not showing colour change on mobile and the the header image i’ve replaced with my own, but just showing blank on mobile. – In Avada Live Builder on changing the responsiveness from desktop, tablet and mobile – all looks great. but live site not so much,
Hello @MrHillman
This could be due to the either using Visibility System or rendering logic where different element and content is being used for each device, we have a very detailed document post regarding this below.
https://avada.com/documentation/the-avada-visibility-system/ https://avada.com/documentation/how-to-use-rendering-logic-in-avada/If however the issue persists, we will need you to open a support ticket with us and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you!
You are most welcome
I have failed to update my theme or plugins with the error below:
Download failed. Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable.
I have a valid license and my domains are properly mapped in My Avada. What could the problem be??
Hi
Please make a check if your site is correctly registered by going to WordPress admin panel dashboard → Avada → Dashboard. If you are still facing an issues please do let us know or reach out to us via my.avada.com/submit-a-ticket
We look forward to helping you!
Thank you, Shaminder
Hello, I have a license code that I used for a website a long time ago, but I no longer have access to that site. Can we cancel the connection with that site?
Hi
You can manage purchase code from your my.avada.com account (disconnect it from a registered site). Please do refer the lik here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
It used to be a good theme, manageable. Now it’s gone out of control: it’s SO complicated that almost impossible to make the little color change you want here and there. Add to that the confusion of three modes of Responsive designs.
Hi
We do have detailed documentation for each options. The features that have been added in Avada are done mostly by user suggestions. If you are facing any issues then, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Although they have a template for construction, it would be possible to make a bigger one, it would be powerful and cool. It is a sector that demands good templates.
Hi
Thank you for your suggestion. You can also pass this as feature request. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
I imported the Avada pre-build website successfully. After import, I can only access the homepage and when click and visit the rest of the other pages, I get 404 Not found error [nginx/1.24.0 (Ubuntu)]. Please help.
Hello @ppun
Appears to be an issue due to permalinks, can you kindly try and reset them once by going to WP dashboard > Settings > Permalinks Tab
If however the issue persists, kindly know that you have a valid support and should be able to open a support ticket with us without any issues following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
-hello, please help me with this issue. I know that theme it can be used only on one website but last time I have registered in fleche.hr because I have never used that first domain. Both if that pages are for my portfolio. You can check it please and find that it was regustered on fleche.hr. I am graphic designer and always use and recomend your theme for building web sites so please help me and send me that registration number that i have used on fleche.hr.
Hello @dorisz
We have no control over your own purchase code, it is something that you can simply get from your Themeforest account following the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi,
Hello, I have Avada and I pulled the pre built site so I don’t have a layouts, and I want to insert dynamic comments, but I can’t find how to insert them, I look at your instructions but there are none
Hi
Currently we do not have an element that specifically adds comments if a layout is not being used. Without the layouts the standard blog layout will load the comments if enabled via Avada options and the post page
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I imported the Charity demo wherein the header (menu and logo) appear inside the slider or hero image which happens to be the background of the first container.
I now wish to change it to the older (before Avada Layouts were introduced) Header 3 style.
I’ve tried all options and read all possible documentation but am unable to separate the header from the slider.
How do I make the header appear above the Layer slider with Avada Layouts Global Header?
Secondly, the live builder keeps on buffering and does not work. I presume the theme needs large resources on the host for this to work.
Can you provide optimal hosting specs. where the live builder would work?
Thank you.
Hi
1) The container in your header layout will be set to absolute position. This can be changed the Extra tabs in the container that is present in the header. You will need to turn absolute position off
2) The live builder does not need large amount of resources. Please do refer the documentation here. If you are having issues in loading the builder then please reach out to support
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi guys, I have set up twitter (X) integration on my website using the avada ‘twitter timeline’ widget. However, my tweets are not being shown, even though I have multiple tweets and post regularly. I have double checked and my username is definitely correct. I keep getting a “Nothing to see here..” message on the widget. Can you confirm if this is a bug? Thank you for your help.
Hi,
The Twitter Timeline element works fine for us.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there how is best way to transfer a licence that was previously registered via a website I no longer use. I would like if I could to disconnect the licence from this account to allow me to renew a new licence on another site. thanks
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
How can I add more avada forms integration?
Hello @doolph
We will be adding more integrations to Avada Forms in future, you can send a feature request to our team regarding your desired integration, and we will add it to our list of upcoming feature requests.
Thanks
-Ammar
I am avada user since 6 years ago
Hello @doolph
You can send us feature request irrespective of the support validity
Thanks
-Ammar
Live Builder is not working and causes 404 errors when trying to create or edit pages and posts.
Hello @aghead
This could be specific to your hosting and our team will need to take a closer look into your website to provide more details on this, can you kindly open a support ticket as you already have a valid support with our team further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi! I have the Avada theme and I’m running into a major issue – when I try to say updates in the builder, it keeps cycling like it’s saving but nothing happens. It’s just stuck. What could be the issue?
Hello @tboogie
You have a valid support and should be able to open a support ticket with our team further, we suggest you do that and add all your website details so our team of support members can get this resolved for you
Click Here to Get Avada Support
Thanks
-Ammar
hello i have a licence but my website is down and i cant connect to my avada account what am i doing?
Hello @cemalv
A website can go down due to various reasons not only pertaining to license, it will not be possible to provide you with a precise response on what it could be, I will suggest you to get in touch with our support about this so we can sort this out for you.
Click Here to Get Avada Support
Thanks
-Ammar
