366 comments found.
Hello
Thank you for u theme I have 2 questions because it’s very hard to customize theme functions : - is it possible to erase page header service animation (simple parallax class) ? - how can I change the viewport size ? (decrease at 1200px because menu isn’t fixed in absolute on 1 line)
Configuration : Elementor Builder and creote child theme
Thank you so much
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
when we activated the WhooCommerce plugin, the session expired repeatedly. We can’t make any updates to the website by logging in to WordPress.
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
i just bought this theme and installed but after installing the wp bakery demo there are no slides, newsletter form on the home page and footer. please i need these things so that the theme can look like the way it was advertised
Also i cannot find the get in touch button at the top right
Hi,
Please submit your ticket here: https://steelthemes.ticksy.com/home/100019165/. Our support team will assist you as soon as possible.
Note: Kindly avoid sharing your personal details in the comments section.
Thanks
hello, i am getting this php error [proxy_fcgi:error [pid 211579:tid 212149 [client 2a03:2880:f806:1c:::0 AH01071: Got error ‘PHP message: PHP Warning: Undefined variable $image_font in /home/1107022.cloudwaysapps.com/tqzpwcpczy/public_html/wp-con….........list-items-v1.php on line 451; PHP message: PHP Warning: Undefined variable $image_font in /home/1107022.cloudwaysapps.com/tqzpwcpczy/public_html/wp-content/plugins/creote-addons/inc/functions/elementor-widgets/content/list-items-v1.php on line 451’
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
We suggest you to renew support.
Thanks
Hi Theme Author,
We purchased your theme about 7-8 months ago, and the support period has expired. Currently, we are working on creating landing pages with different headers and footers. The theme provides an option to set custom headers and footers for individual pages, and this feature is working as expected. However, we are facing an issue with the mobile version of the site. In the header, there is an option to set a specific menu for each page, but on mobile devices, the common menu for the entire website appears instead.
If we extend the support period, we would like to resolve this issue and ensure any future issues are addressed. Please confirm if this can be covered.
Hi,
Great Wordpress theme
I have a Wordpress website with 2 sub domains. To maintain consistency, can I would like use this theme across my main domain and sub domains.
Can I use one licensed code across all? Pls I would please like to know.
Hi ,
For one end product, one license is required. Therefore, you need to purchase a separate license for each installation.
Thank you.
I love everything about this theme. Very beautiful design and easy to edit. Support is very very fast in responding and helping out. I recommend this theme.
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you love the theme and find it easy to use. Our team is always here to provide fast and helpful support whenever you need it. Your recommendation means a lot to us!
Hello Support,
I have an issue with the social media icons displaying even though I have added the social media links
1. At the header, the social media icons does not display if you click on the social handle https://ibb.co/z6RctPF
2. At the page footer, the social media icons does not also display https://ibb.co/rcJP7YD
3. It is same story with the Teams page https://ibb.co/HYT29JV
Kindly advise what could be the issue.
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello. There seems to be a constant issue with the menu showing the items not inline, which has been plaguing our site for months. All plugins have been updated but we still seem to have this constant issue. The website is P97.com. Please look at our site and reply with a solution.
Hello! Thank you for the response. The site in question is P97.com. If you go on it, specifically you can see how some of the headers have the menu items not inline. I am not sure why this is happening but it continues to be a constant issue.
Check this link and you can see it happening right now… https://p97.com/p97-resources/
I will leave that page unadjusted until you have a second to review what is going on.
Hi ,
We checked your username in our ticket forum we got this https://tinyurl.com/23blduas by using this purchase code you you already you created this website https://axiomhydrogen.com/ thats why we are asking do you have 2nd license for this site -> https://p97.com/p97-resources/Please can you answer this so only we can help you https://p97.com/p97-resources/
Thanks
Yes, I had two licenses – one that I built Axiom and the other with P97 Networks website “p97.com.”
Hi ,
Please send me the purchase code via steelthemeshelp@gmail.com
after verify we will sort this issues -> https://p97.com/p97-resources/
Thanks
merhaba , menü arka plan rengi nasıl değiştiriliyor acaba
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello! The menu doesn´t show completly in the header, do you know why it could be? It hide the last item
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello,
I’ve got a problem with change logo on https://nowa.superkasetony.pl/ When I upload graphic file it’s doesn’t change. Could you help me what I can do what I change header – logo?
Thanks in advance for your help
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Upgrading to v.2.7.7 – 18 September 2024 is given errors. Fix.
Hi ,
Can’t understand ? please explain it clearly
Thanks
I received an update notice from Envato Market which reads as follows: We’d like to let you know that an update to your item Creote – Corporate & Consulting Business WordPress Theme by SteelThemes is now available on your Downloads page. Remember: you need to be logged in to download the update.
I downloaded and upgraded it on my WordPress site. It gave an error. It did not upgrade.
Now you understand. Fix.
Hi ,
Please send me the error screenshot or site login details to steelthemeshelp@gmail.com our support team will help you asap.
Thanks
Hola Necesito traducir una parte del tema , cual es la mejor opcion, especificamente la página del blog
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I have purchased this theme, and I am really happy with it. However it seems I can’t use WP Bakery to edit this theme. It shows that I have to activate it.
Is that true? Am I supposed to purchase WP bakery to edit this theme?
Hi ,
No you don’t need to purchase pro version.
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello,
I updated the theme but after refresh page it still shows to be need update again.
Hi ,
Clear the site caches and browser caches.
or
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello, i cleared the caches but it is same. I can’t create ticket because i have not support license. But i didn’t change anything on theme. This became after wordpress updates. I can share admin infos if you want.
Send me the site login details to steelthemeshelp@gmail.com
Thanks
The latest blog snippets on the home page are not showing the “latest” ones… see the site: odettel25.sg-host.com
Can you help fix this problem?
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
hello i am buy your theme but home 13 page slider13 is missing please help me this problem
Hi ,
https://antopsinc.com/itremedy/ https://antopsinc.com/emeritus/ https://antops.com/You are using our theme in more than 3 sites do you have 3 license and now you are asking home page 13 is missing ?
Thanks
this is sub folder https://antopsinc.com/ayesha/ no my problem is home 13 page slider is not available
i am using slider 11 design but home 13 slider design is different please provide me home slider13 design
Hi ,
You are not responding for same question through ticket also, But you are asking support ? Can you please answer for this -> there are 3 site you having with creote theme do you 3 seperate license.
1) https://antopsinc.com/itremedy/ 2) https://antopsinc.com/emeritus/ 3) https://antops.com/
now this is 4 the one -> https://antopsinc.com/ayesha/
Each license you purchase allows you to create one unique end product. For example, a website theme can be customised to create one specific website. If you want to create a second website from the same theme, you’ll need to purchase another license.
Thanks
hi I’m looking at purchasing this theme. Are all the animations available on Elementor and WP Bakery versions? Also would I have access to content blocks without installing all the demos?
Hi ,
1) Based on page builder the animations will vary.
2) You need to import demo content to get content block.
Thanks
Ok thank you. And your demos that the live preview links to, are they Elementor / Bakery?
Hi ,
Please toggle the tab and check the demos https://www.awesomescreenshot.com/image/49839649?key=fb18287e21717b7dde5ade561bd96cf7THanks
Thank you. And do we have to buy Elementor Pro for it all to work as per the demos?
Hi ,
No need to buy pro version. All will work in free version.
Thanks
Hello,
I purchased Creote Theme. I also enjoy using it. There are multiple languages available on my site. I am using Polylang Module. There is no problem with the desktop design. But I am having a problem with the mobile interface. I cannot edit the text of the Button in the Header area for different languages. I need your help on how to organize this.
Hi ,
Please mail to steelthemeshelp@gmail.com with site link and login details. Our support team will help you asap.
Thanks