6408 comments found.
I’m trying to use the forum support, but Wordfence isn’t letting me. HTTP response code 403 – I tried using Chrome and Edge. So I’ll send it here.
Google website indexing error
I have an error when indexing my website on Google, and the page speed page shows the following error: Browser Compatibility Correctly sets charset Error! A character encoding declaration is required. It can be done with a <meta> tag in the first 1,024 bytes of the HTML or in the Content-Type HTTP response header. Learn more about declaring character encoding .
I made changes to the htaccess file and wp-config.php as suggested in forums, but it didn’t work.
I will send a link to the images of the files and the error.
Thank you and I look forward to your help.
Hi lepinski,
Thanks for reaching us, to troubleshoot the issue please try to check, if the meta tag below appears in your site’s HTML headers
<meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8”>
you can check it by visiting your site, right click >View page source > and then search for the html tag above
please also try to disable some third-party plugins that are not related to JNews for a while to check if there are any plugin conflicts or not, if you are using any caching plugin or CDN caching please try to clear it
if the problem still persists, please try to open a new support ticket on our forum. we may need to check the issue directly on your website
try to log in to our support forum using the Envato account that you use to buy Jnews, if you still can’t log in to our support forum please try to contact us through the link below
https://themeforest.net/user/jegtheme#messageThank you
Hi, I want to know, I created categories. Now my category pages shows Empty. What is that? Will you help me in it?
Hi ConiHUB,
Thanks for reaching us, first please make sure that you already assigned the categories that you’ve made into posts, you can check how many posts are assigned to the categories from Dashboard > Post > Categories , you’ll be able to see how many posts assigned to categories in that page, also check if the posts status is published.
if you are using a Caching plugin or CDN caching please try to disable it for a while
If the problem persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
if your support license expires, please try to extend or renew your support license.
Thank you
Hi, congrats fr this amazing theme. Just a simple question, is it easy to install? I’d like to leave Newspaper to add this theme on my blog. Thank you.
Hi franzrusso,
Thank you for your interest in JNews.
JNews is easy to install and use. We provide online documentation that covers everything you need to start building your website with JNews. If you encounter any issues, our dedicated support team is ready to assist you.
Additionally, we have a migration plugin that can help you transfer your website data from Newspaper to JNews.
Let me know if you have any further questions.
Thank you
Hi,
I have problems with tables in a post. The tables did not fill the entire post area but instead a narrow space. Please take a look at the screenshot.
https://prnt.sc/PhfFfvhQvQLathanks
Hi aryabagus,
Thanks for reaching us, please try to o disable the JNews style on the table, you can access it from Appearance > Customize > Additional CSS > JNews: Single Post Option > Single Post Option > Single Post Element > Disable JNews Style on Table
if the problem still persists, please try to disable third-party plugins that are not related to JNews for a while to see if there are any plugin conflicts or not
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Matur Suksma
Suksma Mewali Bli
Hello,
I have two sites, a preproduction site and a production site.
How to do updates in preproduction if the key is linked to the production site?
Thanks
Hi cppresse92,
Thanks for using JNews, if you are using the same domain for your production site and preproduction site, for example, jnews.io and staging.jnews.io, you can use the license on both of the sites at the same time, and you can activate the license at the second site with the same way you activate the license on your first site, you can check the documentation in the link below
if you are using a different domain for your production and preproduction you need to switch the license activation between your sites when you want to edit one of your sites, because 1 license can only be used on 1 domain, to switch the license you can follow the documentation below
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I am having problems with my panel because I changed the hosting server. I had to reinstall the theme but when I entered the license code it told me that it had already been used, how could I reuse it on the new server?
Hi tecnoservixsv,
Thanks for reaching us, please follow the documentation below at section Moving Theme License
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
This has been reported on your support platform already. AMP Extender is giving White error page: There has been a critical error on this website. Learn more about troubleshooting WordPress. IF AMP Extender is disabled, AMP pages works fine, but when enabled, it gives an error with Reader theme: AMP Legacy. Note, We use child theme where we have ONLY added code to deactivate yoast breadcrumb. Also, we have deactivated all plugin, leaving only AMP and Jnews AMP, but the error still occurs, we also changed to main Jnews theme, but the error remains. Please investigate this.
UPDATE: I can confirm that this problem is caused by the Jnews AMP Extender Plugin. I downgraded the current version 11.0.2 to version 11.0.0 and the problem is resolved. Please verify, that something is wrong with version 11.0,2 (FYI: I did not test version 11.0.1). The error log says something is missing on Jnews AMP line 213 or so.
Hi talk2ekpa,
thanks for reaching us, we’ve checked the JNews AMP on our side and it still working there’s no fatal error, to troubleshoot this please try to disable third-party plugins except AMP to check if there’s any plugin conflict and check if the error still persists or not, if you are using cdn caching please try to clear it
if the problem still persists, please try to open a new support ticket on our forum. please attach your php error log there, you can share it privately there using private reply
if your support license expires, please try to extend or renew your support license.
Thank you
Well, this is an issue caused by a subsequent update, and not because there is a specific issue with my site. As you can see, I’ve been using Jnews for many years, a period long enough for me to tell where an issue is coming from, So I don’t think the addition for a support extension is necessary. If you claim that Jnews AMP extender v11.0.2 is working well from your test, then so be it. It is not working for me, but version 11.0.0 works fine, so let’s see what the next update brings.
I’ve also noticed that the content body jumps when the mobile horizontal menu is used. This jump is even more noticeable when the header menu is set to always stick. This happens when you scroll up as shown in the video URL below. (FYI: Your Newsplus Demo only have always stick header menu on PC. Mobile only sticks when scrowled up. CSS is used to get it to stick in the video URL below. This is a general issue with Jnews on mobile when the Horizontal Mobile Menu is used. So please check this from your end and fix it. Regards: Video URL: https://imgur.com/a/D4eFptE
Which is the correct way to contact support before purchasing? Apparently they don’t use the Facebook page to answer questions.
Hi zekavr,
You can post your questions here.
Thank you
Hi jegtheme. Can I try theme backend before buying or is there some demo backpanel to check functionality.Or if neither of these is possible, do you have a refund period? Thank you
Hi zekavr,
if you want to try our theme we have a sandbox in the link below
you also can check our the demo of our features in the link below
if you want to check how to configure the features, you can check the documentation in the link below
Thank you
Thank you
Hi ianx,
Terima kasih telah menggunakan JNews dan menghubungi kami, berdasarkan screenshot yang anda lampirkan apakah fitur yang anda maksud adalah split post ? dimana sebuah post dibagi menjadi beberapa halaman, jika benar JNews memiliki fitur split post anda dapat melihat demo dari split post pada link dibawah ini
kami memiliki beberapa opsi split post template
dokumentasi penggunaan split post dapat anda lihat pada link dibawah ini
Jika anda memerlukan bantuan lebih lanjut anda dapat membuat support ticket di official support forum kami pada link dibawah ini
Jika support license anda telah expire, mohon untuk perpanjan support license anda
Terima kasih
Hello, Pre Sale Question:
Can I somehow integrate “Ads Pro Plugin” in your theme with their backend function? If users buy adverts on my website, can they see the thee statistics on their dashboard? Help us, how we can do it, this is important before we buy your theme.
Possible solution: We have Youzify plugin, can we fully integrated your dashboard to their plugin’s dashboard? example, when user want to see post viewvs statistic, can they press button and users redirecting on their Youzify dash and than see their post statistics and earning? Thanks
Hi viveo,
Thanks for your interest in our Theme, if the Ads Pro Plugin or Youzify plugin has its own statistic page and allows specific user roles to access them you can utilize their feature, unfortunately, we don’t have a statistic page for third-party plugin
if you have any other questions don’t hesitate to reach us
Thank you
I’ve been having issues with Elementor’s recent updates. Anyone else suffering from that?
Hi,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
Hi, is it possible to use a single favicon as switch for light/dark mode? The current switch is a bit bulky sometimes.
Hi,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
Hi, after the last update, my subtitle disappears.
https://prnt.sc/CJnSXFhDsxVnHow to fix this issue?
Hi revistaalternativa
Thanks for reaching us, for the post subtitle, can access it from JNews Metabox, by clicking J icon at the top right of the screen > Select Single Post Settings > General Settings > Post Subtitle
you can also search for the options that you want by clicking the magnifier icon at the metabox, please check the screenshot below
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I have a problem with ‘Category Setting’ (when editing a category). Under ‘Override Single Post Option’ I have tried to create a separate design for posts for a specific category. But the changes are not applied to the posts.
Is there any other way to define a post design for a category?
Hi joeberlin,
Thanks for reaching us, Override Single Post Option The override single post option will only applied to specific posts where you activate the override option for example if you have a post with the title “Hello World” and activate the Override Single Post Option there, it will be applied for Hello World post
unfortunately at this point, we don’t have the option to make a custom single post for a specific category, currently, we only have the option to change a specific post template using Override Single Post Option or create a custom template that applied to all posts from Dashboard > Appearance > Customize > Single Post Options > Single Blog Post Template > Custom
if the changes Override Single Post Option that you make are not applied to your specific post, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
our team will try to help you
Thank you
Dear Sir/Madam, I have renewed extended support for of the themes I’m using on my client website. The website is currently not updating stories on the homepage when we upload new stories. The Issue at hand is linked to Server Cache system (REDIS) which we use on this site. The problem started about a month ago when we updated the theme with current theme updates. Below is the advise I got from the Host server support: After some troubleshooting, including disabling plugins and resetting the theme, it appears that the ‘jnews-essential’ plugin is key to how posts are displayed on the top page. There might be a specific setting within this plugin that’s not catching the latest posts to update the top main page. Since this plugin is part of your theme setup, I recommend reaching out to the theme provider for more targeted support. Kindly help urgently!
Hi rmuyimba,
Thanks for reaching us, by default our theme is not caching the stories, to troubleshoot this issue, please follow the steps below
first, please try to disable the REDIS caching in the server, also try to disable CDN caching or plugin caching if you are using one
please make sure the cache query option is disabled on your website, you can check it on the WordPress dashboard > appearance > customize > JNews: Additional Option > Query Option > Enable Cache Query
if the problem still persists, our team may need to check the issue directly on your website, please share your site URL in our official support forum at the link below
our team will try to help you
you can share the information privately there by following the documentation below
Thank you
Pre-Sale Question: I want to use Jnews for my Client’s news portal(Monthly Page Views Around 15 Lakh to 30 Lakh) which is currently using Publisher Theme. I’m checking Publisher theme is retiered as no new update is coming since last year. Here are my Questions. 1. Is the theme light weight? 2. My current Infra size is 4 core 8 GB for APP and 4 core 8 GB for Application, which is running with AWS lightsail. The existing infra will support Jnews theme, specially when there is a spike in traffic? 3. I think Elementor Page builder is bit heavy, How u r claiming that the pages will load Faster ? Is it safe to use Elementor with Jnews ? 4. Which Cache plugin do you recommend for this theme ? 5. What are the scope of the support ?
I have approximately 10+ Websites with Publisher, i want to migrate all of them to Jnews, if things go well.
Please let me know Thanks Chandra Sekhar
Hi 4usoft,
Thanks for your interest to our theme, I’m happy to answer your questions:
Server Specification & Caching & Optimization
JNews will run well with your current infrastructure (4 core, 8 GB for). However, handling traffic spikes will depend on the size of the spike and your server’s overall capacity. We recommend using CDN services like Cloudflare and caching plugins such as LiteSpeed or Autoptimize to help manage traffic efficiently.
you can read more about the theme optimization in our documentation the link below
Support Scope
for the support scope and policy, please check our support policy in the link below
if you have any other questions don’t hesitate to reach us
Thank you
I requested a refund within 24 hrs of purchasing the theme – because your podcast demo doesn’t really translates to actual experience (unless i have paid subscription of blubrry) – NOWHERE It is mentioned in your demo.
WHY ARE YOU NOT APPROVING THE REFUND? I dont need to talk to your support team for this – your feature is implemented as what it is – but the demo pages were wrongly marketed.
Hi asin,
Thanks for reaching us, for the podcast feature, you can use the podcast feature with only the free version of blubrry plugin, you don’t need the paid version of blubrry to be able to access the features that we showcase in the demo podcast in the link below
if you need help to setup the podcast demo, please create a support ticket in our official support forum in the link below
our team will try to help you
Thank you
I bought the themes now that I went to install them, I simply can’t because it gives me the error Failed to Load Content! in Import Demo & Style. If you buy the theme and the support expires, you lose the theme and can no longer use it, unfortunately I bought it without knowing that there was this rule that the theme only works while the support is valid.
Hi madavibr,
Thanks for reaching us, Once you purchase our theme, you have access to use it for a lifetime. The theme license you acquire when purchasing does not expire
the support license is different with the theme license, for the item support, Item support is a service provided by the author in Themeforest
you can read more about item support in the link below
for the error that you experience while importing the demo, please check the requirement documentation below
Wordpress Standard Requirement
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Everything you wrote doesn’t make sense. I’m complaining about the theme not working and you’re talking about licensing and telling me to contact support, when you know very well that I can’t contact them. In other words, I threw my money away buying a theme that doesn’t work. The theme was installed and working on the sites, and now it no longer works to import the demos and you know very well that you were the ones who blocked my account so that I couldn’t download the demos and thus have to buy support for the absurd price of 41 dollars.
We have carried out all possible tests and the conclusion we have reached is that the only error is that you have blocked my license from being able to install the necessary Demos and plugins.
186.192.101.177 – - [23/Sep/2024:09:36:21 0300] “POST /wp-json/jnews/v1/getValidateNoticeLength HTTP/2.0” 200 23 “” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36”
My websites are still not working and this company is not solving the problem. I am leaving these comments here so that you, who may be future customers, understand that after you buy the theme, they block your ID and you can no longer update the website. It’s money thrown in the trash.
I’d like to clarify that we do not block any accounts from downloading theme demos. Even if your support license has expired, you are still able to download the demo. This is because the support license and theme license are different. Once you’ve purchased the theme, you have access to it for a lifetime.
If you are having trouble loading the demo content, it may be related to a server configuration issue on your end. Please ensure that the Referrer Policy of your site is set to strict-origin-when-cross-origin as this can affect the demo load process
This is also necessary for your server to make requests to the JNews server when accessing the JNews Dashboard, validating licenses, and installing JNews Plugins & Demos. You can change the Referer Policy setting in the Apache config or Nginx of your site. If your server is managed by a server administrator, you can contact your server administrator.
if the problem still persists, please contact us through the link below and let us know which demo that you want to import
https://themeforest.net/user/jegtheme#messageour team will try to help you to import the demo
Thank you
Hello Support Team,
I followed the instructions exactly, but unfortunately, I am getting a blank page even though there is content on the assigned Archive Template page.
Here are the steps I completed:
1. Activated the JNews Extended Category Option from Dashboard > JNews Dashboard > Plugins > Activate the plugin.
2. Created a template under Dashboard > Archive Template > New Template.
3. Assigned the template to the relevant category under Dashboard > Post > Categories.
4. Enabled the “Override Category Setting” and selected the custom template.
However, when I visit the category page, it still shows a blank page. Could you please help me figure out what might be causing this issue?
Thank you in advance!
Hi jacor,
Thanks for reaching us, to troubleshoot this please try to disable some third-party plugins that not related to JNews for a while to see if there are any plugin conflict or not if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
please attach the archive template URL that you have made and the category page URL, you can share it privately in our support forum by checking set as private reply below the reply section
if your support license expires, please try to extend or renew your support license.
Thank you
Dear JNews Support Team,
I hope this message finds you well. We have been using JNews since 2017, and as one of your earliest users, I have never faced any issues until now. However, I am currently experiencing a problem with the text overlapping in the single post layout, which is affecting the readability of the content.
I would appreciate your assistance in resolving this issue, and any guidance on updates or configurations that may help.
Looking forward to your support.
Best regards, Aamir Ali
+ I have sent the email as well.
Hi amiralishahbangi,
Thanks for using JNews and reachin out to us, could you please send us the url of the posts that you mention, you can share it privately in our official support forum in the link below
if your support license expires, please try to extend or renew your support license.
Thank you
