26668 comments found.
Hello,
I’m interested in purchasing the theme for my WordPress site and would like to know if you offer a service to install the theme along with a specific demo. This would save me time, as I’d only need to change the content afterward.
If this is something you provide, please let me know the details.
Thank you in advance!
Best regards,
Hello,
Thank you for taking interest.
The installation is not covered by support, however, the process is pretty straightforward and you can find step by step instructions for installation and demo import in video tutorials in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am trying to install Demo 490 (Outdoor Activity) but it stalls at 64%. Can you point me to what I need to do to fix this? Thanks.
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is covered in video tutorials here.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I deregister a theme if they website has been deleted and the files don’t exist anywhere?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You can now also deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are you able to make a deregistration of my license from a old website?
I try to use my registration key but when I hit register I always get «Code is already registered for other domain» and I’m pretty sure I didn’t this key on any other website, so if you could just deregister
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – is there a way to set the whole image to have clickable page link using the Qode block – Image with text?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Wish you had options to use BAKERY builder on all your newest demo’s. If you did Id be purchasing this theme much more often for new clients. Not a fan of Elementor.
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered.
At the moment you can check all of our themes with WPBakery demos here” target=”_blank”>here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to deregister my site so I can use my theme. Tried on your site, but says there are no accounts, then I tried to register and it said to see my email, I never got an email. Please help.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I love the look of this theme, but I wanted to know more about a couple of aspects of the portfolio grids before I purchase…
1. Can the portfolio grid items have rounded corners? Can the radius be altered? Can the gap between the grid be customised to a custom amount of pixels?
2. Can the Masonry grid wide portfolio be made to hold tall (1×2) and wide (2×1) blocks as well as just large (2×2) and small (1×1)?
Thanks in advance!
Hello,
Thank you for taking interest!
1. This is not one of the theme options, however, it can be achieved with some custom css and our support agents can assist you with this.
2. These dimensions are available (please see screenshot). The “Default” is small (1×1).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just purchased Brigde 262 Need to install on a temp IP address Site until I get the EPP Code from the original Domain to point the Name to the new Hosting. Will there be a problem installing first on IP Address and then the Domain Name?
Hello,
Thank you for choosing our theme!
In case you’ve used your purchase code to register one installation/domain, you are required to deregister in order to use the purchase code on a different installation/domain. For more info please check this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I just bought the Bridge theme for Wordpress but I don’t seem to be able to use it. When I try to upload the zip file I get a reply that the link I follow is to old (I bought it a few days ago and downloaded it just now). Can you tell me what goes wrong? Kind regards, Margot
Hello,
Thank you for choosing our theme!
To install the theme please follow instructions from the video tutorial in this article. We also recommend checking this article – How To Solve The Link You Have Followed Has Expired Issue.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, after some recent updates my logo disappeared on all pages of website. www.citychurchcville.com please help.
Logo missing on both desktop and mobile
There is definitely something happening with logo , I tried to add :
.q_logo a { visibility: visible !important; }
And it seems to be super slow loading the logo
Hello,
If you’ve updated the theme, please note that it’s necessary to navigate to Qode Options > General and click on ‘Save Changes’ button once the theme and plugins are updated, in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you I did try this logo is gone still! Please advise
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
“I’m having an issue where the CSS styles don’t load on the first page load, but after refreshing, they do. I’ve uninstalled all plugins, cleared the cache, and disabled caching, but the problem persists. I need help.” https://www.dentistasfontanar.es
Hello,
Please navigate to Qode Options>General and set the page transition to “no animation”. Check the following screenshot.
For more info, please check the following article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, a web agency purchased the theme and i have the license key but i can’t update the theme from wordpress admin page. There’s a method to download again the theme with my license number and update to the last version? I don’t have the account it was purchased with. Thanks in advance
Hello,
To update your theme, you can use either of the following methods:
Envato Market Plugin: This method allows for easy updates directly within your WordPress dashboard.
FTP Update: You can manually update the theme by uploading the new version via FTP. For more info check the following article.
However, In both cases you need access to the Envato account that has been used to make the purchase.If you don’t have access to the account that has been used to buy the theme, try to contact person who purchased the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there. I originally purchased this theme with the intent of using it for another site. That site is no longer in use and is no longer on the wordpress platform. Unfortunately I did not de-register the purchase code. I no longer have access to that WP install. I need my Purchase Code reset please and thank you. I would like to use this theme with a different project. My support has expired. Please advise. Thanks.
Hello,
We have deregistered your purchase code and now you can use it on a different location.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey. I just tried to enter the Item purchase code (ends in “-254b0abccad0”) and it’s still saying: Code is already registered for other domain. Please help. Thanks.
Please try once more.
Also, you should know that you can now easily deregister your purchase code via deregistration form at our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Pre-purchase question:
I see that amongst your 24 newest demos, you have Portfolio Agency and Agency Modern that are respectively a copy of Laurits and Manon themes, also from Qode.
Now, both Laurits and Manon seem to provide way more different layout options for portfolio list and single portfolio, while on the Bridge demo only shows a couple.
My question: by Buying Bridge rather than Laurits, will I be able to emulate all layouts and features seen in the Laurits demo? Including the js effects/animations?
Asking this as Laurits is more expensive than Bridge, but also hasn’t been updated in more than a year, which is a red flag to me.
Thank you
Hello,
Thank you for taking interest!
The demos are inspired by the Laurits and Manon themes, however, they don’t have all of the same features and animations as these themes. To have access to all of the Laurits demos and features it is necessary to purchase Laurits theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
How to control size, location, show or hide the “Add to cart” button hover, on shop product list?
From “Qode options > WooCommerce” – I can control colors and font sizes, but no way to show or hide, or move…
Regards.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi team, I have just installed this theme today, I bought it a while ago, I only started using it today, why is my support expired? can you help me?
Hello,
Thank you for contacting us.
A supported item includes a 6 month support period from the purchase date. You can find more info regarding support expiration and option to extend it in this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are you able to make a deregistration of my license from a old website that is not online anymore?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I tried to open a ticket by registering on the support but it does not work when you click on “submit a request”.
I am trying to know how to have the qode accordion closed, and not the first one open.
Thank you in advance,
Hello,
We couldn’t reproduce this on our end. The “submit a request” link is working correctly.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Qode what PHP versionis best suited to run the Bridge theme? this information was normally displayed in the infobox sidebar, can you please inform us, the newest Bridge theme what PHP version does it run on?
Hello,
The Bridge theme is compatible with PHP versions up to PHP 8.2.
Feel free to write us if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
