Hi there! To prevent your child theme information from showing on scans like WPDetector, you can:

1. Edit the Child Theme’s style.css: Change the Theme Name in the style.css file to something unique.
2. Use a Security Plugin: Consider using a plugin like WP Hide & Security Enhancer to hide theme details.
3. Custom Functions: Add functions in your child theme’s functions.php file to alter how the theme information is displayed.

Best regards!

Hello,

Thank you for reaching out and sharing your concerns.

I understand how frustrating it can be when things don’t match your expectations. To assist you better, could you please provide your ticket number?

You will receive a response from our support team within two working days.

Please ensure that your server meets the necessary requirements for running the theme smoothly. You can find these requirements >> https://docs.stylemixthemes.com/consulting-theme-documentation/general/system-recommendations To check your system status, log in to your WordPress admin panel and navigate to “Consulting Dashboard > System Status.” Make sure everything shows as green!

Additionally, please check if there are any errors displayed in your browser console. Our support team will provide specific instructions to help resolve your website issue.

Lastly, please note that some images in the demo are different because they require a separate license from Fotolia.com. However, you can easily replace them with your own images by editing the pages.

Thank you for your patience, and I look forward to assisting you further!

Best regards

Ticket id – #Z79383 i can understand that the images are not included but evenly sliders are not working at home page in mobile screen i have already shared the screenshot in ticket but not getting any solution

Hi there,

Thank you for sharing your ticket number. I completely understand your frustration.

Please know that our support team is looking into this and will get back to you as soon as they can.

We really appreciate your patience while we work on a solution!

If you have any other questions or need further assistance, don’t hesitate to reach out.

Warm regards

Hello,

Thank you for your message! Currently, there are no reported issues with STM icons, and updating your theme and bundled plugins, including the STM icons, should help resolve any problems you’re experiencing.

While I can’t provide an exact date for the new theme update, please rest assured that it will be available soon.

If you have any further questions or need assistance, feel free to let me know!

Best regards

What about the issue with STM icons not loading in Theme Settings? I am trying to update them in Header -> Main, and “Icon Picker” is coming up blank. I have included screenshot in my previous comment.

Hello,

Thank you for reaching out with your question!

Could you please confirm whether you have the latest version of the theme and the bundled plugins? I’ve attached a screenshot from my testing website, where all the icons, including the Working Hours icons in the Header > Main section, are displaying correctly: https://snipboard.io/Ok2sH4.jpg

Please take a moment to check this. I also recommend looking at the browser console for any errors; sometimes, mixed content errors can cause these issues.

Here’s a helpful manual on how to resolve SSL setup problems: https://stylemixthemes.com/wp/how-to-set-up-ssl-on-your-wordpress-website/

Please try these steps and let me know how it goes! If you’re still experiencing the issue after updating, I would appreciate it if you could share more details, which demo and page builder you are using.

Thank you for your cooperation!

Best regards

Hello

Thank you for your reply.

I can share this CSS with you, please try to add it under Appearance > Customize > Additional CSS section. Also pleas upload some X icon image on your website and replace the background source with your url.

body a i.fab.fa-twitter {
  content: none !important;
  border-radius: 100px;

  width: 25px; /* Set the width and height to match the image size */
  height: 21px;
  background-image: url('https://your-website.com/content/uploads/images/twitter-x74902.logowik.com.webp'); 
    background-size: contain; 
  display: block;

}

body a i.fab.fa-twitter:before {
    content: none;
}

I hope it helps!

I so excited i put x social media icon naturally fontawesome library, can you see x-icon visit my site => https://asdconsultores.com/

The library Upgrade is WPBakery Visual Composer but i dont buy member, steps is following: 1. Download fontawesome-free-6.7.1-web from site https://fontawesome.com/download 2. Upgrate WPBakery library in following path: wp-content/plugins/js_composer/assets/lib/vendor/node_modules/@fortawesome/fontawesome-free 3. Upgrade StyleMix Library in following path: wp-content/themes/stylemixthemes/consulting/assets/css/fontawesome 4. Modify PHP Library in following path: themeforest-p7Cl6kLR-consulting-business-finance-wordpress-theme.zip\Consulting\consulting-6.6.4\consulting\partials\headers\styles\header_style_2.php in the line 154:

7. Delete Cookies from your website and reload, and done! enjoy it

8. Please, too modify themeforest-p7Cl6kLR-consulting-business-finance-wordpress-theme_modificado\Consulting\consulting-6.6.4\consulting\partials\vc_templates\contacts_widget.php

replace by

Hello,

Thank you for your patience, and I apologize for the inconvenience you’re experiencing. We are currently handling a higher volume of tickets, which may cause some delays in our responses.

I believe the issues you’re encountering are fixable and may be related to settings. Our support team will work on these matters and will address them quickly.

I appreciate your understanding, and I’m confident we can resolve this.

Thank you once again for your patience!

By quickly reviewing your website, we detected a Mixed Content issue on your website. The website may not load properly when you switch the site to HTTPS. In brief, it happens when your links have HTTPS format, but some content still comes from HTTP protocol.

Please follow the manual from the link below to solve this problem to avoid possible problems in the future:

Hello

Thank you for reporting the case, I forwarded it to our Developer team, it will be fixed ASAP.

Best regards

Hello!

Thank you for reaching out. To assist you with deactivating the license on both your starting and live domains, could you please provide us with the domains and the email address you used to purchase the license? Once we have that information, we’ll check if it can be deactivated.

Looking forward to your reply, and we’re here to help!

staging domain: mojotradinggroup.com live domain: albatroscom.com Email: dcobus0@gmail.com

Greetings,

Thank you for providing the domain details. The deactivation has been completed, and you can now use the licence without any issues.

If you need any further assistance, feel free to reach out!

Good evening!

Thank you for bringing this issue to our attention. We appreciate your feedback!

We were unable to replicate the case on our end. Please ensure that the Consulting theme and bundled plugins are updated to the following versions:

• Consulting Theme: 6.6.3
• STM Importer Plugin: 6.2.0
• Consulting Elementor Widgets Plugin: 1.3.8
• Contact Form 7: 5.9.7

If you’re still experiencing the issue after confirming that everything is updated, could you please send us some screenshots and detail the steps you’ve taken? This will help us assist you more effectively.

Thank you, and we look forward to your response!

Best regards

Hello!, yes have installed last version of : 1 Consulting Version: 6.6.3 2. STM Importer Current Version: 6.2.0 3. Consulting Elementor Widgets Plugin Current Version: 1.3.8 4. Contact Form 7 Current Version: 5.9.8

Thank you for the clarification and screenshots. I’ve forwarded the case to our QA team, and if the issue is confirmed, it will be fixed as soon as possible. In the meantime, please add this custom CSS as a temporary fix:

.wpcf7 form.unaccepted .wpcf7-response-output {
    background-color: #ffd9d9 !important;
    color: red !important;
}

Hello

Yes, it works with PHP 8.2 and 8.3! If you’re experiencing any issues, could you please provide more details? I highly recommend checking the system requirements on your website to ensure they are met >> https://docs.stylemixthemes.com/consulting-theme-documentation/general/system-recommendations

Best regards

Thank you!

I received feedback from our QA team, and with the latest versions of the theme and bundled plugins, we couldn’t replicate the issue. However, we’re here to assist you. Please visit the StylemixThemes account and complete the form at » https://themeforest.net/user/stylemixthemes.

We’ll investigate the issue directly on your site.

Best regards

The error is now realized. I deleted the services grid page and in the breadcrumb it is searching for the same page id 558 which is services grid page and it is not found in the pages resulting in break of breadcrumb

Thank you for updating us about the progress.

Please visit the StylemixThemes account and complete the form at » https://themeforest.net/user/stylemixthemes.

We’ll investigate the issue directly on your site.

Best regards

Hello there,

Thanks for reaching out!

For us to best assist you and keep track of your request, we recommend creating a ticket on our support portal: https://support.stylemixthemes.com/tickets/new

In your ticket, feel free to include any additional details or screenshots that might be helpful.

Best regards

Hello

Thank you for the request.

For now you can download the plugin from this link >> https://we.tl/t-s3kflZ363e and update it by uploading it to plugins section.

Best

I have checked every thing is okay. I have tried system requirements are good.

I want my money back your theme is totally trash.

Hello,

I hope this message finds you well. I wanted to follow up regarding your ticket history on our support portal. Our support agent provided a response, but we haven’t received any further messages from you. I wanted to ensure you received their response and that everything is functioning properly on your end.

The support agent was able to edit your site using the Elementor plugin. If you’re still experiencing issues, I kindly suggest clearing your browser cache to see if that resolves the problem.

Additionally, please keep in mind that the Elementor editor generally operates independently of the theme. It may be worthwhile to check with your hosting team to confirm that your server supports the Elementor builder.

For further assistance, I recommend reviewing this resource: Fix Elementor Editor Stuck on Loading Screen >> https://theplusaddons.com/docs/fix-elementor-editor-stuck-on-loading-screen/

If you have any new questions or need help with the theme’s default settings and options, please don’t hesitate to reach out by submitting a new support ticket at https://support.stylemixthemes.com/tickets/new

Thank you, and I look forward to hearing from you soon!

Best regards,

Hello

Thank you for the request. Please check if you have latest versions of the theme and plugins.

Consulting theme v – 6.6.3 (September 11, 2024)

Update: STM Importer plugin is updated to v6.2.0.

Update: Consulting Elementor Widgets plugin is updated to v1.3.8.

If not, please try to update them. We always recommend making back up before any update or changes.

If the issue persists, please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes

We will troubleshoot the case on your site directly.

All plugins have been updated to the latest version. In fact, the problem arose after the update

Hello,

Thank you for your message. I appreciate you updating all the plugins to the latest version. I’ve forwarded your case to our QA team, but we were not able to replicate and confirm the issue on our end.

If you are still experiencing the problem, please visit your StylemixThemes account and fill out the form at https://themeforest.net/user/stylemixthemes This will allow us to troubleshoot the issue directly on your site.

Kind regards

Hello! I hope you’re doing well. I wanted to follow up as I haven’t received a response from you yet. Could you please provide us with a backup of your website from before the latest update? We need it for testing purposes to help prevent similar issues in the future. Your assistance would be greatly appreciated. Thank you!

Hi, yes because I decided to edit manually and now almost complete. For backup do you want the whole site backup or just specific? for whole backup I afraid cannot do that. But if you need the list theme and plugins I use on that backup I can give you the list so maybe you can replicate it yourself.

Thank you for your response! Unfortunately, a list alone won’t be sufficient for us, as there could be issues with the database. We really do need a complete backup of the entire site to ensure everything is preserved. I appreciate your help in this matter!

Hello

Thank you for the update.

Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes

We will troubleshoot the case on your site directly.

Kind regards

It works fine now! Thank you!

Oh, I’m happy to hear that it’s working fine now! Thank you for letting me know

Hi there,

Thank you for reaching out and explaining your situation. I understand how critical this issue is for you.

To address the Elementor error, please follow these steps to ensure the correct post types are enabled for Elementor editing:

1. Go to the WordPress admin dashboard.
2. Navigate to Elementor > Settings.
3. Under the General tab, make sure the post types you want to edit (like Footer and Header) are checked and enabled for Elementor.

Regarding the support ticket issue, please go to our support page and log in using the “Login with Envato” option. This should grant you access to the support system so we can look into your case further.

If you need assistance with extending or renewing item support, you can find helpful information here: Envato Help Article.

Please try these steps and let me know how it goes. We’re here to help!

Best regards

Hello

Please make sure STM Importer plugin is updated to v6.2.0 as well

Thank you

that was it thank you!!

You are always welcome! Please do not forget to give us a 5-star on >> https://themeforest.net/item/consulting-business-finance-wordpress-theme/reviews/14740561

Thank you!

Hi there,

Thank you for reaching out and providing the details. It sounds like there may be a couple of issues at play here.

To address the Elementor loading screen problem, and to further investigate the theme differences you’ve mentioned, I recommend creating a support ticket so that our team can take a closer look at your site and resolve these issues. Please use the following link to submit a support request: Submit Support Ticket.

In the support ticket, kindly include any relevant details or screenshots that might help us understand the situation better.

Thank you for your patience, and we look forward to assisting you!

Best regards

Hello,

Thank you for reaching out. We have reset the purchase code for you. You should now be able to use it on your new domain.

If you need any further assistance, feel free to ask.

Best regards