4028 comments found.
Can I add reCAPTCHA under login/register popup form?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, see the video here: https://www.loom.com/share/744bc4b9c3534845ae303c00723df588?sid=da010e87-b0c0-463a-8fa3-fd1a3041dfe1 the basic price + the price of the variation but the final price on the product page is not the same as the check out page.
Plugin from https://codecanyon.net/item/woocommerce-extra-variation/19733402 (https://prnt.sc/2YllJQoCh28w)
Hope you can help. Best regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello , Please Create some Manga News < Styles like Demos / Layouts for Gaming , There is Gaming but so poor, Please give gaming community some love.
Hi,
We will consider adding this in future updates.
Next time, if you have any questions – Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi! After newest Soledad or Elementor update, Penci Library (Blocks/Templates) is inaccessible – it pop-ups for a second & disappears.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
It seems the latest version has broken the elementor Social Icons on my site. Is there any way I can downgrade the theme version?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We have just install latest theme and trying to edit our post/page sidebar through Widgets under Appearance option. The page has following errors
The “penci_latest_news_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
The “penci_related_news_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
We have also edited “Main Sidebar” for post/page but can’t edit. But it display default sidebar which your provide in theme demo.
How to fix it?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How to create a simple quick view or image popup with some text information (without WooCommerce) ?
You can see the demo..
https://soledaddemo.pencidesign.net/soledad-personal-blog-and-shop-photography/shop/
like the quick view shown in the demo, how we can create a simple quick view without WooCommerce.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I am very unlucky that my Support Expired.
Hi,
We’ve provided you with two ways to contact us. If you’re unable to create a new ticket, you can send us an email. We also recommend renewing your support subscription to continue receiving assistance from us – It’s a support policy that applies to all WordPress themes on the Envato Market. Hope you can understand it.
Best Regards,
PenciDesign
hi
1. can i show charts in posts? 2. can i use manual payments in paywall? or any like crypto 3. maps and locator is available? like directory listing according to location
Hi,
Thank you for your interest in our theme.
1/ You can use this plugin to create charts in posts. The theme is already compatible with it.
2/ Regarding the Paywall plugin, we support various payment gateways. You can use payment gateways from the WooCommerce or GetPaid plugins, both of which offer extensive gateway options.
Best regards,
PenciDesign
thanks for fast response 
how about tradingview charts are also supported?
Hi,
You can see all the chart types supported by the plugin here – check this image for more.
Best Regards,
PenciDesign
thanks where can i find demo for the last updates?
“Featured Added: Penci Finance Plugin – a plugin to help you can display Stock Market & Cryptocurrency data. You can check widgets “Penci Stock Market Data” & “Penci CryptoCurrency Data” from Elementor and Appearance > Widgets to get it. “
Hi,
We don’t have a demo for this feature at the moment. Please wait for the next updates to see the demo. However, the widgets look like this, and we support many styles for each widget as well.
Best Regards,
PenciDesign
hi, maps and locator is available? like directory listing according to location
Hi,
Yes, our theme supports maps and location features.
Best Regards,
PenciDesign
views not updating when using cache
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello i need to purchase quickly i have some questions pelase : 1) does theme suppport upload self hosted video (user can submit a video from their computer in mp4, flv, ect) 2) ratings and reviews have microdata for seo ? 2) do you have a feature like Easy Table of Contents , we could see floating well designed table of content in each article (with seo good pratice) ?3) do you have the Infinite Loading for Single Posts : The “Infinite Loading for Single Posts” makes users smoothly scrolling through your interesting articles and post, without clicking away. thank you
Hi,
Thank you for your interest in our theme.
Yes, our theme already supports all those features. You can apply them to any demo.
Best Regards,
PenciDesign
Hello, I have recently installed Soledad version 8.5.6 on my WordPress to use with WooCommerce. I am getting two errors in the “Templates > Overrides” category:
soledad/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.2.0,
soledad/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0,
Will I have to manually update these files? Thank you in advance for your assistance.
Hi,
We’re aware of this issue, which is caused by the latest update of WooCommerce. We’ll address it in the next update of the Soledad theme, which will be released in a few days. Please stay tuned for the update.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I want to buy your theme, but I see that your themes do not have a login page for the wall, there is no page to create subscription plans, and they also do not have a page for editors.
It is not possible to create an editor area page because your theme has several errors.
In this case, if you cannot enter a theme with the wall option, login.
What guarantee do we have that it will work 100%?
None of your demos have login pages for the editor, no login pages for the wall, and no login page for the writer.
There is no login page or user area to edit and view sponsored posts.
Hi,
I can confirm that we’ve already provided features for login/register pages, subscription plans, and a page for editors. We just don’t showcase them in our demos. How do you know our theme has several errors when you haven’t purchased it?
Best Regards,
PenciDesign
Which model do you have? Does the theme have a paywall?
Hi,
We’ve already mentioned this in the theme description and the lading page. Please check it.
Best Regards,
PenciDesign
Hallo sir, after update version my product image list thumbnail collapse https://swarnatactical.com/product/handguards-rail-system/mindwest-industries-inc-combat-rail-one-piece-free-float-handguard-m-loktm-compatible/
Hi,
You’re currently using an older version of Soledad (version 8.5.0), while the latest version is 8.5.6. Please ensure you’re using the latest version of Soledad first.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
ok i will update. but my slider custom full width always space on top and bottom if type contain image
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi Support Team,
As I responded 10 days ago: https://themeforest.net/item/soledad-multiconcept-blogmagazine-wp-theme/12945398/comments?page=1&filter=all#comment_30937857
Your latest update is having an error in sharing an article to Facebook. Facebook cannot get Featured image to display.
I tested, when using your Demo version with this article: https://soledaddemo.pencidesign.net/soledad-modern-news-magazine/stocks-rally-to-new-record-highs-on-strong-jobs-data-and-pfizer-covid-pill-news/
on 3 different browsers with 3 different Facebook accounts. And here is the result:
1) https://i.postimg.cc/sxNnRkyx/image.png
2) https://i.postimg.cc/VkC71DK6/image.png
So please check again and help us get a new update to fix the above error.
Best regards,
Hi,
As mentioned in the documentation for the Soledad theme here – the sharing settings should be managed by an SEO plugin. In our demos, we don’t install any SEO plugins – that’s why you see it doesn’t work. Many of our customers are using the latest version without any issues, so this is not caused by the theme. You can check an example of a website using the latest version here
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hello, why is it not possible to use customize on my staging website? Without it, I cannot test many. of the new settings I want to implement. How can I use the customize with my staging website?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I cannot find how to change the color of the button for ‘Get a Quick Quote’ at the end of this page: https://derekcullen.com/hiking-insurance-appalachian-trail-pacific-crest-trail-kilimanjaro/ Can you please advise exactly where to change this color? I have tried multiple ways to do this in customization. Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
When I try to use the contact form, it says my support has ended and I need to purchase it again. Surely you can help with such a simple request without requiring me to pay more? I already own two copies of Soledad.
Hi,
As I’ve checked, we’ve assisted you with many requests even after your support period had expired, and now you continue to seek free support. What do you think about the value of our support? Even for simple questions, do you think it doesn’t take time for us to check and respond? Do you believe we don’t need to pay our support staff for their time to assist you and other customers? Is their time always ‘free’ for handling simple questions, as you suggest? When you created your Envato account, you agreed to their policy, including the support policy – why are you now unwilling to follow it?
Best Regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
The domain where I have installed that theme has been expired and someone else using that domain now. So I need to revoke my license from that domain so I can use it on another domain. also I can not create ticket as there is no support. please help me on that issue.
Hi,
If you are unable to create a new ticket – please send us an email through our contact form. And our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Do I need a new key for sub domain?
Hi,
With each WordPress setup, you need a new key. So, if you set up a new WordPress installation on your subdomain, you’ll need a separate key to activate it. I hope this clarifies things for you.
Best Regards,
PenciDesign
