28288 comments found.
QUe tal tengo algunos problemas con la nueva versión, al actualizar el tema, puedo pagar y renovar el soporte y me echáis una mano en las preguntas que me surjan? Son de tipo traducir alguna cadena o shortcodes No son muchas pero no logro dar con ello gracias
Yes, please extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Great theme overall.
Thank you 
Installing flatsome on new version of woocommerce, everything not works like before. example, currently cart layout can be set to “simple”. But there is no way to set the layout for checkout page, so if cart layout is using simple breadcrumb, in the checkout page it uses default breadcrumb which doesnt make sense
There is no layout issue between Flatsome v3.19.6 and WooCommerce v9.3.3. Could you submit a support ticket here?
is your theme compatible with this free plugin https://wordpress.org/plugins/customize-my-account-for-woocommerce/
i need to display woocommerce dashboard links like this https://ps.w.org/customize-my-account-for-woocommerce/assets/screenshot-1.png?rev=3167798and my account account navigation widget
https://ps.w.org/customize-my-account-for-woocommerce/assets/screenshot-2.png?rev=3167808need to make sure before making purchase decision.
We haven’t tested that plugin yet. We can only guarantee compatibility with the bundled plugins, official WooCommerce extensions, and commonly used plugins like Yoast SEO, WP Rocket, etc.
You can join our official Facebook Community and get the opinions of our users (+37K) who are already using that plugin. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
i install flatsome on fresh install. why the button on cart and checkout page is transparent? is this default behaviour? see: https://postimg.cc/gallery/DKcz1my
is it related to this new cart and checkout block? https://developer.woocommerce.com/docs/cart-and-checkout-blocks-theming/
Since Flatsome is not a block theme yet, we don’t recommend using Cart and Checkout blocks. We are currently working on v4, which will be a hybrid (block + template) theme.
Will the booking theme come out at all?
Our development team is currently working on v4 and the improved Flatsome Builder. New templates will occasionally be added to Flatsome Studio, but we can’t provide a specific date for this.
Dear Flatsome Support, we are using the Flatsome theme on our website in combination with WooCommerce and FooEvents. For some time now, we have been experiencing an issue with this combination. We have already communicated with the FooEvents support team, and they have traced the current error back to the theme.
The problem occurs as soon as both Flatsome and FooEvents are active, and a user accesses a category. In this case, the database crashes due to an SQL query that is generated. This issue is extremely critical for us, as it significantly affects the functionality of our website and could deter potential customers.
As we are unable to resolve the problem ourselves, we urgently require support to find a solution. We would greatly appreciate any assistance or recommendations that could help us resolve this issue quickly.
We haven’t tested that plugin yet. We can only guarantee compatibility with the bundled plugins, official WooCommerce extensions, and commonly used plugins like Yoast SEO, WP Rocket, etc.
We recommend contacting a professional for compatibility issues with other plugins since it’s outside our support scope due to the Envato Support Policy.
You can also join our official Facebook Community and get the opinions of our users (+35K) who are already using that plugin. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Thanks for your understanding.
Hello, how can we add Modified on “date” by “user” under Posted by on all blog posts?
You can override the entry-title template by copying the “flatsome/template-parts/posts/partials/entry-title.php” file into the “flatsome-child/template-parts/posts/partials/” folder.
Activated theme. uploaded and here Please see why is this warning here:
,
Warning : Attempt to read property “before” on array in /data/b/a/ba9adbfa-be53-4be7-8a49-54c32e34ca34/pulzar.sk/web/wp-content/themes/flatsome/inc/structure/structure-header.php
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed, and the bug reports are forwarded to the developer team for checking.
Hi Flatsome,
I have identified an issue on the product page where when there are 2+ images in the gallery once the 3rd thumbnail is selected the primary image will cut in size. All my images are the same size of 1500 X 1800 and this issue only seems to occur when the gallery contains images with larger height than width.
I have investigated this issue myself via the browser DevTools and found its an issue with the flickity-viewport div, where the height property reduces once the 3rd thumbnail is selected.
I have uploaded a screen share to demonstrate the issue for your investigation.
https://imgur.com/a/flatsome-product-gallery-bug-f89ZbIvThanks
Your report has already been sent to our development team. If it’s considered a theme bug, it’ll be fixed.
Hello,
I’ve recently migrated a website and domain (dearestteam.com) to my own server, and I noticed that the Flatsome theme is still registered under a previous account. As a result, I am unable to receive theme updates or manage the registration.
Do I need to contact the previous developer/owner of the Envato token to be able to update the theme? If there’s an alternative way to proceed, please let me know.
You need to contact the licensee who has all rights to that license.
Hi,
How can I disable breadcrumbs from product page. Once I enabled, and now I can’t find where to disable it again.
thanks!
Could you try the snippet below?
add_action( 'init', function () {
remove_action( 'woocommerce_single_product_summary', 'flatsome_woocommerce_product_breadcrumb', 0 );
});
Hello! Is there a way to make the mobile overlay menu behave like the Flatsome’s accordion element? I would like to have a menu item when clicked open its submenu, and make all the other items close. Hope I explained well
We see that your support period is active. Could you submit a support ticket here?
Please make sure to open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than 2 business days.
Hi, is it possible to have two different menus? I have an e-commerce of men’s and women’s clothing. I would like to have a specific menu for the men’s page and one for the women’s page. The specific menu should follow the user’s navigation to the product page. Do you think it is possible? Thanks Paul
You can use a 3rd party plugin like below to set different menus on different pages.
https://wordpress.org/plugins/conditional-menus/Hey, I have been dropped place of the first page of Google to some 10 because of the error: Missing field “item” (example: {@type portāla wordpress izstrāde ar e-žurnālu”}]}) under itemListElement. Before there was a “item” with “type” “id” and “name”, but now there is none Link: https://creating.lv/portfolio/majas-lapa/zinu-portala-wordpress-izstrade-ar-e-zurnalu/ This Google Search Console findes as a critical error
That’s not a theme issue.
https://wordpress.org/support/topic/name-or-item-name-is-empty/#post-16124004Hi,
There seems to be an issue with de-registering domains after the support license has expired. In our case, we just realized that there is actually an unknown domain registered for our key. When we de-registered it and registered the actual domain, the unknown domain still shows up. Basically we cannot remove it. And the domain, upon doing a quick google research, appears to be related to a malware.
We are unable to remove this domain even from your dashboard, even after we de-register it.
I think this could be a potential security issue for future customers once their support expires.
Is it still possible to get this checked out please?
Our support engineer answered your ticket #179307. Could you check your inbox and spam folder?
I run a digital marketing company (https://www.dbdigital.co.za/) and I’ve used this theme for my clients. Absolutely BRILLIANT.
Thank you
My two menus display the same page, so when I change one of the menus, both menus change at the same time. How can I replace one of the pages with the newly added page?
My ticket ID:179298
One of our support engineers will answer your ticket #179298 shortly.
Thanks for your patience and understanding.
I deleted one menu and the problem was solved. Now there is another problem
Flatsome shop products categories (our categories) have no images. How to add images? The categories shown here are the categories in the menu category. There is no place to add images in UX-Builder. I tried to add images in Appearance-Menu and the results showed that the images were displayed in the menu. I also checked Posts-Categories. Images cannot be added here and the category names do not match the website category names. As I said before. The categories shown on the website are the categories in the menu category and the menu product images are displayed after clicking to open.
I have replied you in email regarding this issue. Could you please reply me as soon as possible?
Hi – How can i free up a license on an old site that is no longer available?
Thanks!
Please follow this guide.
Hi, I requested you regarding the blured images on our website https://thefashiongen.com . Kindly give us solution. Please refer Ticket ID: 178657
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
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