6656 comments found.
I bought a new licence but when I want to register the theme it shows this error Sorry, the code is incorrect. Please try again.
Hello, Navy123,
Kindly reach out to us via email using the form provided on this page: https://themeforest.net/user/8theme. Please ensure to include the code in your message. We will review it accordingly.
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The 8Theme Team
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this link is not working https://themeforest.net/user/8theme
Hello, Navy123,
The link works fine. We’ve answered your email.
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The 8Theme Team
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what paypal payment processor plugin do you recommend? although WooCommerce PayPal Payments looks very well on the 2024 default theme, on your theme stylistically, the css side, it does not. please advise.
Hello, Webtrad3r,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Can you please reply here and I will do as you said after this reply. I find it easier to get a rssponse herr than to go on diff sites. Thanks
Hello, Webtrad3r,
We provide support via forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Please kindly respect our guidelines and enjoy the convenience of using the support forum.
We currently do not have a specific plugin recommendation for you. However, our team is willing to assist you in other ways, such as working to add compatibility with the plugin you mentioned.
Addressing this issue in the comments section is quite inconvenient. Therefore, as we are offering our support forum, we kindly ask that you meet us halfway by posting your request on our forum, as all our other clients do.
We appreciate your understanding and cooperation in advance.
Warm Regards,
The 8Theme Team
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Hi friend I currently do staging and dev site like most of us. Now you probably have guessed the question. As my new staging site is not live yet and I use it for migrating from old site, when do I activate the purchase code licence ? What you recommend?
Hello, Webtrad3r
XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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my IP is public though and i prefer to work on the IP/wp-admin before swapping the domain names as simple as that, it makes my workflow smoother. can I safely add the licence to update and install demos, then unregister it, and when i swapped domain register it again? is my understanding correct?
It worked. all you hard work is appreciated. it is self explanatory. thanks so much for this masterpiece of a theme and work. you are amazing and this is one of the best themes on the market and comprehensive. thank you
I get error while installing elementor
Its because i changed parent theme name. the parent theme name should be programatically blocked to avoid this situation. thanks again
Hello, Webtrad3r,
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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installed demo and the footer has an error: “To use this element select instagram user”. What is this? As I can’t seem to find this is the theme options? thanks
Hello, GBDesignStudio,
Thank you for contacting us and for using XStore.
1/ Connect your Instagram account via the XStore panel – https://prnt.sc/OnfVQW8utubk Read more – https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/
2/ Edit the footer > Instagram element > select the connected Instagram user https://prnt.sc/kB98UCv22UOc
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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any option for change search box desigh in mobile view. curently look not good i want edit.
Hello, Gangadharbagul,
Thank you for your interest in our theme!
Here is a screenshot from our demo https://prnt.sc/_L1CljF1KdBt https://xstore.8theme.com/elementor/ Please describe your request in more detail with an example of the desired result.
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The 8Theme Team
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How do i add a fllters to product grid https://prnt.sc/1CLGt-YrfZfp
Hello, Kingsleymensah,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the page from your screenshot. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Next very massive problem in details: Add 100 new products via csv import or one by one: -> this product will have NEW tag. Great. Now change a image or something else in a already existing old product. Lets say you have to modify 100 products… All this products will also get the NEW product tag. Why you work based on modification date and not based on published date please? Visitors wanna see products with NEW tag that are published new, not which are modified. Woud you like to see 100 products which are modified with NEW tag or woud you like to see 100 new added products? Why we have to talk about most simple basics? I have the feeling we are the only one who deep dive in this theme and stuck in basics already.
Dear Philosoph,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Can not do that, because we created 2 issues in 24 hours and now we have to wait to solve next theme problem. 
We can write you an direct mail via profile mail option? We do not wanna pay exta for simple questions regarding your theme or for a bug report. So we have to wait again.
Issue is added to forum now. I can see some other asking about same problem. No solution shared. I hope we will find solution in my ticket.
Hello, Philosoph,
The New Label takes into account the “last update or modification date” of the product. To change this the next code can be added in the functions.php file of the child theme:
add_filter('product_new_label_on_date_created', '__return_true');
Read more – https://developer.wordpress.org/themes/advanced-topics/child-themes/ https://www.8theme.com/topic/making-that-the-product-badge-new-displays-only-on-new-products-not-on-modified-ones/#post-361941
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But it is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time, and be more patient during the weekend. Thank you in advance for your understanding and cooperation.
Warm Regards,
The 8Theme Team
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Nice theme
Thank you!
Since last update the Age Verify is not longer working. The OK/Allow Button has no action any longer.
Hello, Drawlyzer,
Thank you for contacting us and for using XStore.
Please make sure that you cleared the cache.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Thank you for your fast response.
No, why should I do that? There was an update. I got the update and the Age Verify is not longer working. I have my own server. I figured out, it’s the pure XStore update. No plugs, no whatever. I’ll wait ‘til you fixed it and use the next update. You see me with a smile. It’s not that important. Cheers
Hello, Drawlyzer,
We understand your concerns regarding the issue you are experiencing. However, we would like to inform you that Age Verify is functioning well for other clients and has been tested successfully on our sites.
Currently, we do not have sufficient information to verify the existence of the problem on your site, as you have not provided any video evidence or a link to your website. It is possible that the issue might be related to caching, or recent changes in your plugin settings or the installation of a new plugin, which could have led to the situation you described.
We assure you that we are not attributing blame but merely explaining that in order to assist you effectively, we need to investigate the issue more thoroughly on your specific site.
Please provide us with the necessary details at your earliest convenience. Here is a link to page with the contact form – https://themeforest.net/user/8theme (it is a free one).
Warm Regards,
The 8Theme Team
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Like I see on the Internet, I’m not the only one with that problem after the update.
Even without any Plugs, it’s not working. It isn’t that bad for me. I just want to mention it.
Hello, Drawlyzer,
We kindly request that you navigate to XStore > Patcher and click on the buttons sequentially – https://prnt.sc/BNbcJFgzglvy
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The 8Theme Team
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Yeah! Thank you! 
The Ben section of the shop page is not reflected as I modified it. I don’t know why. I can’t show you the picture file here because I can’t attach it. The support period has ended.
Dear piippen,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
When i imported “industrial power tools” theme successfully, but when I go to the home page it says
This page isn’t working hopemusiccenter.com is currently unable to handle this request. HTTP ERROR 500
I tried again 2 times but both failed. The reason is probably from Xstore core plugin
Dear BibleCraftsPrintable,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
CPU Usage Very High
Hi, the CPU usage is much higher than a normal woocommerce theme I used before. It\s very easy to get a 100% CPU usage with only 2-3 clicks while other woocommerce theme on the same server is only 5-20% CPU usage. When I install the theme I got “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) ” and I increase the memory_limit from 128M to 512M. What should I do to solve this issue?
Hello, Princewood,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum -https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Your theme panel looking cool, but to much text and description of each option. At the end of time you have to switch settings, save and reload the frontend to doublecheck the result. Because your description of each option (in info icon) is nice, but you never will understand each one 100%. So you have to activate/deactivate the option, click on same, switch the tab and preload the frontend to doubel check how it will look and what will it cause in frontend. If you check woodmart theme panel: if you hover the info icon, you will see a small gif/video that will show you live result / result of this option in frontend. This is very usefull to find the correct option without need to make to much clicks, save and tests. Do you also plan to add this small option to your theme panel? it will improve the working time in theme panel so much! Second massive problem: For example you can build a product archive grid in elementor. Great. But there is no option to show empty star via product archive builder. You have to use theme panel settings and disable custom product archive builder – because via theme settings you can enable empty star icons, but not in a custom product archive build via builder. Third problem: Your widget in product archive builder does not have option like “inherit by theme settings”. So you have to setup every small detail which you already defined in theme panel settings again and again. How to solve please? Next problem: we can not setup different product grid design for each product archive layout. Because your Theme settings panel have: Products Design -> Design Type. But your elementor widget in product archive builder does not have this option. In woodmart you can switch it per template in product archive builder or you select INHERIT BY THEME PANEL and voila. Thats smart. And how to do this via your theme please?
Hey, Philosoph,
Thank you for your detailed feedback and for sharing your thoughts. We value your input and would like to address the points you raised.
As you pointed out, there are significant differences between XStore and other themes like Woodmart. While Woodmart may seem “smart” with certain features, we believe it’s not as forward-thinking. With XStore, we offer live theme options, which means you can see changes in real-time, similar to how it works in Elementor. This eliminates the need to constantly save and reload the frontend to check changes—everything updates instantly as you make adjustments.
For this reason, we don’t rely on animated gifs for general options (which represent just about 5% of our settings). Instead, 95% of our options in the XStore theme are live, allowing you to see the effects immediately. While it may take time for other themes like Woodmart to migrate to this live preview feature, we’re ahead of the curve by offering this modern approach—moving away from the old-school backend settings.
While gifs may seem useful for showcasing options, they tend to be heavy and can negatively impact performance, which goes against our focus on optimization. From a technical standpoint, live previews are much more efficient, showing you changes in real-time without the need for additional heavy assets like gifs. Although we have had feature requests for adding gifs, this request has received very few votes compared to others, which indicates that our users prioritize more impactful features. We prefer to focus on delivering features that benefit the majority of our users and improve site performance.
As for your remaining questions, we recommend continuing the discussion in our support forum, where our team can assist you more directly. Please note that this area is reserved for pre-sales inquiries, and after-sales support should be handled via the forum. You can access it here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We’re committed to improving XStore and providing the best experience for our users. Your feedback is invaluable in helping us achieve that. Thank you again for your thoughts, and we look forward to assisting you further in the support forum.
Warm Regards,
The 8Theme Team
Hello ! , Im getting a critical error when updating plugins, it happens with Elementor and the Elementor component form the github repo , it breaks the website.
Hello, bitxlove,
Thank you for contacting us and for using XStore.
Please Check the topic on the support forum. We have replied.
Warm Regards,
The 8Theme Team
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Hello,
I want to remove the product image’s border. I save the settings like that and save changes:
https://prnt.sc/Fx-8wTWqZdHZI cleared all caches and tried on different browser, But when i check the product page and single product page builder page border is still remain as grey on the product image. And single product page builder looks like that:
https://prnt.sc/aae5Lyb5HKIkI’ve already check the custom css of the theme but there wasn’t any codes or settings about the product image or gallery border. I can’t remove the border. I don’t use elementor, i’m trying to do this via customizer.
Can you please tell me how can i fix this?
Best Regards
Hello, Byzencifil,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the product from your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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hello,
I just purchased your theme, I imported the Grocery Market pre-built website.
I tried to change the Header colors and etc., but it doesn’t show on the website when I publish it. But the logo and the number has been change.
Please help.
Thank you!
I am using V.9.4.2
Hello, Teamgideon300,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum -https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Pre Buy Query
1. Theme looks good but i don’t know why when i am opening this demo: https://xstore.8theme.com/elementor/demos/beauty-and-cosmetics/
each and every element is showing circle loading icon before getting displayed…it’s like each & every element is getting load before displaying. is this an issue or what?
Hello,
Thank you for your interest in our theme!
We would like to inform you that the Ajaxify Lazy loading option is currently enabled for elements https://prnt.sc/edWcU1pgn3Ar . Please note that this is an intentional feature, not an issue. Should it not meet your requirements, you have the option to disable it as needed.
Warm Regards,
The 8Theme Team
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Hi Xstore developers. I already have 6 licenses for my projects, spanning across many types of companies such as service provider (hosting, warehouse space rent, ecom for alcohol drinks, ecom for spa & salon, etc). It’s been many years and what is missing is the support for “buddypress”. I have seen many people ask about it and requesting it in here and in xstore forum. I think it’s time start thinking about developing support for Buddypress. What do you think?
Hello, Virtualtourindonesia,
Thank you for using our theme!
We invite you to create a request in our roadmap – https://www.8theme.com/taskboard/ . Should your request garner significant support from other customers, we will consider adding official compatibility. Currently, many customers are utilizing the service without any complaints.
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The 8Theme Team
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Can you guys please add an option to disable lazy loading on all images? I have disabled it through elementor and wordpress as well and still i see lazyload tag on all my images. The theme is hard forcing it even tho everywhere in the entire customizer i have them off.
or give me a code that i can put into my functions.php or something to disable this.
disregard, i think this last theme update somehow fixed this?
Hello, Roldeco,
Thank you for contacting us and for using XStore.
We provide support via the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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We wanna show show in product detail page here https://xstore.8theme.com/product/dropped-frill-dress/ an extra tab. Tab title shoud be the brand name. Tab content shoud be the description of the selected product brand. In woodmart we can do that by enable: show brand tab in product detailpage. We do not find option like this. Only the simple brand logo is shown and linked. Your theme does not support option to show brand tab in detail page out of the box by enable it in theme options? If not: do you plan to add it soon? your theme have same age like woodmart, but after comparing it we find a big list of options which we are missing. And second question: do you plan to add tab manager for product detail page like in woodmart theme? In woodmart we can add in theme controle panel for example 2 or 3 new tabs without using any extra code or snippets. We checked your guide and we can see you only have one extra tab option that can not show dynamic content like: tab title is dynamic (brand name), content of the brand tab is brand description.
Thank you for your detailed questions! Let us clarify how you can achieve your desired functionality using XStore:
If you would like to display the brand name in your product tabs, you can use our Single Product Builder based on Elementor, which includes prebuilt templates that can be imported with just two clicks. Here’s how to do it:
1. Import a Single Product Layout: Once you’ve imported a Single Product layout to your website, navigate to the Single Product Editor -> Single Product Tabs -> Add New Tab https://prnt.sc/SurPyCVWBEja
2. Configure the Tab: When adding the new tab, configure its type to display as Custom https://prnt.sc/Y-7sE5pn8ab4
3. Set Dynamic Title and Content: To make the tab title dynamically reflect the brand name, click on the dynamic parameters icon and select Product Brand Name https://prnt.sc/voDQMTl6XN4O For the custom tab description, choose the dynamic value of Product Brand Description https://prnt.sc/cCsQwD61bEKm This ensures the tab title and content update automatically based on the product’s brand information.
4. Final Result: The final result should look like this https://prnt.sc/32HoGtLcdxii with the tab title and content dynamically showing brand details https://prnt.sc/BFrMqweQQ4on for each product.
Using this method, you can add unlimited tabs to your product pages, each featuring dynamic values based on the brand or any other custom field, leveraging the power of the built-in dynamic values available in XStore.
For more details on how to utilize the Single Product Builder, you can refer to our full documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Tab Manager for Product Detail Pages: Regarding your second question about adding multiple tabs: while XStore currently supports one extra tab natively, you can add additional custom tabs through our Single Product Builder. This gives you the flexibility to create dynamic tabs without coding, and we’re continuously working on expanding this feature set. Additionally, please check out our future taskboard https://www.8theme.com/roadmap/, where popular requests, like the tab manager you mentioned, are considered for implementation based on customer votes.
What XStore offers that Woodmart doesn’t:
It’s also worth mentioning that XStore offers tons of unique features that our customers love, and Woodmart doesn’t have. For instance:
- Built-in WooCommerce email builder: XStore already provides this feature, while Woodmart customers are actively requesting it https://woodmart.canny.io/feature-requests/p/built-in-woocommerce-email-builder
- Estimate delivery date functionality: XStore has this feature through various supported plugins, while it’s still being requested by Woodmart users https://woodmart.canny.io/feature-requests/p/estimate-delivery-date
- Customizable My Account page: XStore includes advanced My Account page builders, which many Woodmart customers are asking for https://woodmart.canny.io/feature-requests/p/allow-us-to-customize-the-account-page-in-the-layouts
- and much more..
We believe these features will soon be copied by other themes as we continue to innovate. You can see how many users are voting for these features in Woodmart’s request forums, but rest assured, XStore already provides these capabilities out of the box.
We hope this clarifies how XStore can meet your needs, and we’re always open to feedback to improve our theme further. If you have any additional questions or need help with the setup, feel free to reach out—we’re happy to assist!
Warm Regards,
The 8Theme Team
That sounds great. This is what we need! Thank you for all that details. This helps tp purchase this theme!
BR Tommy
You’re very welcome, Tommy!
We’re thrilled to hear that the details were helpful and that you’re considering purchasing XStore. We’re confident that you’ll love the flexibility and features our theme offers. If you have any further questions or need assistance during your setup, don’t hesitate to reach out to our support team – we’re here to help! https://www.8theme.com/forums/xstore-wordpress-support-forum/Looking forward to having you as part of our XStore community!
Warm Regards,
The 8Theme Team
