Hello!

Thank you for your interest in creating an LMS project! Here are the answers to your questions:

1. Can the Instructor create separate classes to enroll students of his choice?
   Yes, instructors can create courses and add students as needed.
   
   
2. Is there any feature related to student attendance, or exam reports?
   Currently, there isn’t a student attendance feature. However, our MasterStudy Pro Plus plugin offers enhanced reporting and analytics tools. You can purchase it here.
   
   
3. Screen recording of the device is allowed or not allowed?
   There isn’t a specific configuration for screen recording, and it may depend on your WordPress website settings. To protect your lesson content, you can add watermarks to your videos and files. However, there isn’t a built-in option for this in the MasterStudy theme or bundled plugins.
   
   
4. Calendar of Scheduled Classes: when a student enrolls, do they get a notification before class or not?
   While there isn’t a calendar feature, students will receive a notification upon enrollment. You can also set a starting date for the courses. I recommend checking out the demo and trying the backend demo as well; you can find it with the green button below: MasterStudy Demo.
   
   
5. Automated Certificate on course completion?
   Yes, a certificate is automatically generated after course completion.
   
   
6. Can we track how much time the Trainer has spent in his classes?
   It’s a bit unclear whether you mean the duration of Zoom classes or the time spent creating courses. Currently, there is no tracking feature for this. If you can provide more details, we would be happy to consider your feedback for future improvements, as we always value our users’ opinions.
   
   

If you have any further questions or need more information, feel free to ask. We’re here to help!

Best regards

Hello,

Thank you for reaching out about the quiz results issue.

To help ensure everything runs smoothly and prevents such unexpected issues, please check that your theme and all bundled plugins are up to date:

MasterStudy Theme: Version 4.8.71 MasterStudy LMS Free Plugin: Updated to version 3.4.5 MasterStudy LMS Pro Plugin: Updated to version 4.5.1

If everything is updated and the issue still occurs, please let me know so we can investigate further.

Thank you for your cooperation.

Best regards

Everything seems up to date, but the problem persists. When users sign up, there is no page transition, the same image.

Hello!

Thank you for reaching out. I’m sorry to hear that you’re still experiencing issues with the sign-up process. Please visit the StylemixThemes account and fill out the form at the following link: https://themeforest.net/user/stylemixthemes.

We will troubleshoot the case directly on your site to resolve the issue.

Kind regards

Hello,

Thank you for your message. I appreciate your patience as we work through this issue. I have forwarded your concerns to our support team.

Please note that if we do not receive a response from you within three days, the ticket will be marked as solved due to our automated system, which helps us manage our workload effectively.

Thank you for your understanding, and I hope we can resolve this for you soon. If you have any other questions or need further assistance, please feel free to reach out.

Best regards

Hello

I wanted to let you know that a follow-up ticket has been created for your requests. Our support team will respond as soon as possible.

Thank you for your patience and understanding during this time. If you have any further questions or need assistance, please feel free to reach out.

Best regards

Hello,

Thank you for your patience. I’ve checked the status of your support ticket #Z79252, and you can expect a response today as soon as possible. We appreciate your understanding and will do our best to resolve your issue quickly.

Thank you for reaching out, and please let us know if you have any further questions.

Best regards

That worked thanks. Everything is up to date but woo commerce is saying that the theme template is out of date:

masterstudy/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.2.0,

masterstudy/woocommerce/global/form-login.php version 7.1.0 is out of date. The core version is 9.2.0,

masterstudy/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0,

masterstudy/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0,

masterstudy/woocommerce/myaccount/form-lost-password.php version 9.0.1 is out of date. The core version is 9.2.0,

masterstudy/woocommerce/myaccount/my-address.php version 8.7.0 is out of date. The core version is 9.3.0,

It’s ok, I figured it out. I just needed to replace them. Thank you

Hello,

Thank you for letting us know that you figured it out by replacing them!

No need to worry about the WooCommerce warnings; you can safely ignore them as they don’t affect your website’s functionality.

When WooCommerce releases a new version, its templates may become outdated, even if your theme was updated recently. Unfortunately, we can’t control WooCommerce’s release schedule, which can happen multiple times a week.

Rest assured, these warnings are not critical issues, and future theme updates will include the latest WooCommerce templates.

Best regards

Hello,

Thank you for your suggestion!

Could you please provide more details about how you would like to see the barcode added to the certificate? Understanding your needs will help us improve the certificate feature.

I also encourage you to leave your feedback and vote for feature requests here >> https://stylemixthemes.cnflx.io/boards/masterstudy-lms

Best regards

Hello!

Thank you for your screenshot and your inquiry! The option you’re asking about will be available soon, but I don’t have an exact date at the moment. I appreciate your patience as we work on this feature.

Kind regards

Hello!

Thank you for reaching out about accessing the Reports & Analytics feature. It sounds like there may be some confusion regarding the plugins.

The Reports & Analytics addon is included in the MasterStudy LMS Pro Plus plugin, which you can purchase here.

To clarify the differences between the theme and the plugins:

• MasterStudy LMS Free: This version includes basic features of the LMS without the Pro addons. You can download it directly from the WordPress repository.
• MasterStudy LMS Pro: This version is included only with the MasterStudy Theme and is installed during the demo import process. It comes with Pro add-ons, which are detailed in the MasterStudy Theme documentation. You can purchase the theme from the ThemeForest Marketplace.
• MasterStudy LMS Pro Plus: This version includes extra premium features and additional premium add-ons. It can be purchased from the official MasterStudy LMS website or the AppSumo Marketplace.

If you have any further questions or need assistance, please feel free to ask!

Best regards

You mixed up the variables in the file: affiliate.php masterstudy-button-affiliate__price_sale

Hello!

Thank you for bringing this issue to our attention regarding the display of prices in affiliate links. I appreciate your detailed explanation and the video you provided. I’ve forwarded your report to our team, and they will work on fixing it as soon as possible.

If you have any further questions or need assistance, please don’t hesitate to reach out!

Best regards

Hello!

Thank you for reaching out! To help you deactivate the account for an inactive domain, please provide the domain names here, and I’ll assist you with the process.

If you have any other questions or need further assistance, feel free to ask!

Best regards

Thanks for you help , domain is Cogarol.net

Hello

Thank you for providing the domain.

I wanted to let you know that the theme license reset has been completed. You can now use the license on your new website without any issues.

If you need further assistance or have any questions, feel free to reach out.

Best regards

Hello,

I appreciate you bringing this to our attention! It appears that the problem was temporary, and I encourage you to try again now. It should be resolved. If you still can’t activate the site, please reach out, and I’ll help you get it sorted out.

Warm regards

Hello,

Thank you for reaching out, and I appreciate your kind words!

Yes, generally, texts in the user menu, such as those for accessing the profile or logging out, can be edited either through the default settings or with the help of third-party plugins like Loco Translate. To address the exact issue you’re experiencing, please create a support ticket if you haven’t done so already. If you have already submitted a ticket, rest assured you will receive a response as soon as possible. Please note that today is the weekend, so there may be a slight delay.

Thank you for your understanding.

Best regards

Thank you. I already submitted a ticket. Still waiting for a response.

I tried to check if there was such option in the settings but i didn’t find them.

Hello,

Thank you for your patience! Please check your email, as your request should have been replied to. Let’s continue troubleshooting within your support ticket to resolve the issue.

If you have any further questions, feel free to reach out!

Best regards

Hello,

Thank you for reaching out.

To proceed with this request, please submit your request through your Envato account. This will ensure that we can address your issue promptly and accurately.

To request a refund for a theme, follow these steps:

1. Log in to your Envato account.
2. Go to Downloads in your profile.
3. Find the theme and click License Certificate and Purchase Code.
4. Click Refund Request at the bottom.
5. Fill out the form and submit.
6. Wait for a response from support.

Thank you for your understanding!

Best regards

Hi, when there is a course reviewed by a user, an email is send to website administrator. Is there a way to not have an email to administrator or change the email ? There is no options for this email in Email manager.

Hi there,

Thank you for your response!

The email types for the admin and instructor are indeed listed in the Email Manager settings. However, I wasn’t able to find the specific email type for course reviews in that section. I’m not sure if this particular email is sent from the MasterStudy LMS.

Could you please send me a screenshot of the email you’re receiving? This will help me understand the situation better and assist you more effectively.

Thanks so much for your cooperation!

But you’re maybe right : the mail isn’t from LMS

Hello

Please try to login with envato account >> https://prnt.sc/AJmW1Znaxms7

Here is a direct link >> https://support.stylemixthemes.com/auth/login

Best regards

Hello

Thank you for the request

You can use the redirect to the checkout option. Enable it under MS LMS settings > General > scroll down >> https://prnt.sc/oTKVFwSVxTpf

Best regards

Thank you for your feedback! We appreciate your suggestion and will definitely consider adding support for YouTube Subtitles/CCs in the built-in Course Player. If you have any other suggestions or questions, feel free to let us know.

For now, you can use YouTube video, player >> https://prnt.sc/61nE2gM45Ttk .

Hello

Thank you for the question

Yes MasterStudy has RTL demo >> https://masterstudy.stylemixthemes.com/rtl-demo/

Please import the demo and choose the RTL language (e.g. Arabic or Hebrew) from the WordPress settings

Best wishes

Hello!

Thank you for reaching out, and I’m truly sorry for any frustration this delay has caused. I’ve checked your ticket (#Z78672), and it appears that our agent has responded. Typically, it takes about one to two business days for us to get back, but please note that there can be a bit of a wait due to the queue, especially over the weekend. We genuinely appreciate your patience and understanding.

I noticed you’re experiencing issues with the membership settings. Here’s a helpful link to our documentation: https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system#membershipsystem-membershippages . Please make sure your LMS and Paid Memberships Pro (PMP) pages are set up correctly.

Additionally, we always recommend keeping your MasterStudy theme and bundled plugins up to date. After any updates or changes, it’s a good idea to resave your permalinks to ensure everything runs smoothly.

If you need any further assistance, feel free to let us know!

Thank you ! Just that my request has last for too long since i submitted.

I’m trying to upload large files (>500mb) and i’m still getting errors.

Is there a way to fix that issue ? I changed the parameter to have the possibility to upload up to 5Gb but it looks like the function is not working properly. That could be frustrating for the instructors.

Also, there is no option in the dashboard for the instructors to see the courses they have created and to edit them.

Hi there!

Thank you for your patience, and I completely understand your frustration with the upload issues you’re facing. To better assist you, could you please clarify what type of files you’re trying to upload? Are they documents or videos?

If you’re attempting to upload videos, I recommend uploading them to YouTube and then embedding the link in your course. If you’d like to hide YouTube branding, you can adjust that in your YouTube settings.

Additionally, while you’ve set the parameter to allow uploads up to 5GB, I would advise against using such a large size, as it could impact overall performance. You may also need to check and adjust your server limits to facilitate larger uploads effectively.

To facilitate large file uploads, check the following server settings:

PHP Configuration:

• upload_max_filesize: Set to accommodate your file size (e.g., 5GB).
• post_max_size: Must be larger than upload_max_filesize.
• max_execution_time: Increase for longer uploads.
• memory_limit: Adjust if you encounter memory errors.

Web Server Configuration:

• For Apache: Check .htaccess for restrictions.
• For Nginx: Adjust client_max_body_size in the config.

Disk Space: Ensure enough space is available on the server.

If issues persist, consider contacting your hosting provider for further assistance.

Best regards

Hello!

Thank you for reaching out. I understand the situation, and we’ll do our best to assist you. For future reference, please remember to deactivate your license key before moving to another domain, as it may require purchasing a new license otherwise.

To help you further, could you please provide any information such as the email you used for the purchase or the domain name where the license is currently activated? Once we have that, we’ll check how we can assist you in resolving this issue.

Thank you for your patience, and we’re here to help!

Everything is completely up to date

Is there anything that can be done to fix this major aspect of the LMS?

This is still occuring, and nothing has been done to fix it. All things up to date. All settings checked and rechecked. Still issues