6639 comments found.
Hello! Is it possible to compare specific product specifications in the XStore product comparison feature? Additionally, can the parameters used for product filtering also be included in the comparison options? Thank you!
Hello, Romzetto,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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The link you provided doesn’t work…
Oops! Page not found Sorry, but page you are looking for is not existing. Please try again
Return to home page
Hello, Romzetto,
Please find the new link to our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Alternatively, you may visit our website at https://www.8theme.com/ , register your account using your purchase code, and then click on the “Submit New Topic” button to post your query.
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The 8Theme Team
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This gives an error and the SSL problem does not appear.
There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.
Hello, Woiscoartcraft,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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I want you to install this theme in my subdomain and do all the development work when this site is fully ready then I will move it to my main domain but it is separately in a separate domain do I have to pay extra for domains
Hello, arifkhancsebd,
Thank you for contacting us and for using XStore.
You need to re-activate the XStore theme, please navigate to the XStore Welcome panel > unregister theme on (subdomain) and then enter your purchase code on (a separate domain) to register again.
Additionally, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this helps. Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thank you for your valuable respone
Hello, Arifkhancsebd,
You’re welcome!
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Hi, I’m having problems with the product images on shop page.. Can you please tell me how can I set-up all images to show like the first two in the screenshot – http://prntscr.com/cq0opz because the little squares ruins the model and clothing pictures. How can i fix this?
Hello, smarketingmx,
Thank you for contacting us and for using XStore.
The shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the product image size:
Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.
Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.
Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.
If these steps don’t resolve the issue, feel free to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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One of the newest updates has caused Elementor Pro forms to stop functioning, especially on mobile phones which is almost 100% of the traffic.
I have a form that works great on desktop, but on mobile nobody can submit, so I have noticed at least 100 people that have tried to submit a form on their phone and it just does not work. The page just refreshes and no data shows up in Elementor > Submissions, they also don’t get added to Mailchimp account either.
Hello, tyriekm,
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots or video of the problem and temporary admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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can this theme be used for multiple websites
Hello, KwaciPrince,
Thank you for your interest in our theme!
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
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Hello, reset my license code 15780546
Hello, Simonassernius,
Thank you for contacting us and for using XStore.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I used the limit when installing the theme because I was testing on a sub-domain and I want to install on the real domain, but the license limit has been exceeded
Hello, Simonassernius,
We kindly request that you register an account on our website https://www.8theme.com/registration/ . Once your account is created, you will be able to deactivate domains through your account page, as outlined in our documentation.
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The 8Theme Team
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Good morning, I have a problem with the theme.
We have activated the Quantity Discounts of Sales Booster. We have configured a product, but it does not show the price table in the product tab. We have tried to put the shortcode also and nothing.
What could be happening?
Hello, Vaporbros,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Hello, our support is expired but there are bugs in the theme – 1- In mobile menu we have linked main menu with courses so main menu tab is Courses, when clicked on it, page doesn’t open but sub-menu opens.
2- We are using Dokan plugin and using customizer we are unable to remove the side bar in storepage, despite selecting full page layout customizer.
Kindly help with these, here’s URL for store page for Dokan – https://stagingnew.motorpark.in/store/ovi-scooty-bike-academy/
Hello, Ar777,
Thank you for contacting us and for using XStore.
1/ Please read a solution from this topic – https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536 2/ Try to change the “Enable Store Sidebar From Theme” option in the settings of the Dokan plugin > Appearance.
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The 8Theme Team
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Okay, understood about the mobile menu.
yes we changed this – Try to change the “Enable Store Sidebar From Theme” option in the settings of the Dokan plugin > Appearance. Still sidebar shows, there’s option to select layout without sidebar however that doesn’t work either. Kindly resolve this bug.
Hello, Ar777,
Thank you for contacting us and for using XStore.
We have thoroughly tested the issue on our demo sites and found no problems. Here is an example demonstration for your reference: https://xstore.8theme.com/demos/2/dokan/store/pacific-health-foods/ As shown, the sidebar can be disabled: https://prnt.sc/4eAlh0e0B9kV > https://prnt.sc/OTjwZs3VEeF3
As a workaround, you can try to use custom CSS code:
.dokan-store .dokan-single-store {
width: 100% !important;
left: 0px;
}
.dokan-store .sidebar {
display: none !important;
}
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/
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The 8Theme Team
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Hello. How can I get in touch about custom snippet (in regards to brand )?
Hello, Beautyzone,
Thank you for contacting us and for using XStore.
We have responded to your request via email.
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The 8Theme Team
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Hi, I tested to order in my site but didn’t redirected to order review page (thank you page) after I made order in my website but redirected back to cart page. Please help.
My site : Onyxide.id
I found out that it was only happened if guest checkout is used without registering account. If I use my admin account, it’s working well. Can you please check it out
Hello, Gemaalfaputra,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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I have been using the XStore theme for years and recently it shows error “There has been a critical error on this website. Please check your site admin email inbox for instructions.”. Then I turned-off all plugins and it backs to normal, but when I activate the plugin “8theme Core” from “XStore Core ”, the error shows again! Please help.
Hello, jazonlee
Thank you for contacting us and for using XStore.
Please create a topic on our support forum and provide all necessary details and access via the Private Content area there – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Could you provide some screenshots of the mentioned settings and temporary wp-admin + FTP access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Absolutely love this theme, super flexible and the support team are SECOND-TO-NONE!!!
Hello, GBDesignStudio,
Thank you for your positive feedback on our theme. We are pleased to hear that our customers are satisfied with XStore and recommend it to others.
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The 8Theme Team
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Hi, on my Android tablet the header menu not show like a mobile header… am I doing something wrong? https://tinyurl.com/yps34yjk
Hello, BillyBallo,
Thank you for contacting us and for using XStore.
We suggest that you turn off the Mobile Optimization option in Theme Options > General if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.
It is necessary for you to identify which specific option from any third-party plugin conflicts with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi, thanks for replying so quickly! the site is in development (we have not used compressions in speed optimization yet), besides xstore-core the plugins installed are only wpml, Rank Math SEO and cf7)
however I think that in production it will proceed with a cache (server side) and therefore I will disable the mobile optimization option. Thank you for your support
Hello, BillyBallo,
You’re welcome!
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The 8Theme Team
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absolutely baffled as to how my custom elementor footer is also displaying in the header of my site?? :/ I do not have this set as my header and no static blocks added, etc, etc – please help? See website here > https://peptidesuk.gbdesignstudio.co.uk/
Hello, GBDesignStudio,
Thank you for contacting us and for using XStore.
Our team needs to review your settings to assist you. This cannot be done without temporary access to your website. Please create a topic on our support forum and provide all necessary details and access via the Private Content area there – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hey guys….IMPOSSIBLE to get the Promo Text top bar to display, I’ve tried everything possible and still nothing…I’m using the Marseille Demo and can see that the header has been built using Elementor…so is it not possible to display/use the Promo Text option when using the Elementor Header builder? Thanks is advance – see developemnt site here > https://peptidesuk.gbdesignstudio.co.uk Tried clearing server cache, etc, etc and still won’t display :/
See attached screenshot were I have the promo text option activated:
https://prnt.sc/taRcgZGp7m3pHello, GBDesignStudio,
Thank you for contacting us and for using XStore.
There are two header builders available: one in the theme options and the other using Elementor. They cannot be used simultaneously, so you will need to choose one of them.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Security risk.. we are getting the following message on WpEngine.. would be great if you can have a look:
Security risk: sqli. The plugin contains a vulnerability wherein unauthenticated visitors could inject SQL statements into WordPress. SQL injection could allow an attacker to gain control of your site.
Severity: critical
Fixed in: no fix yet
Security risk: upload. A vulnerability exists wherein an unauthenticated user could upload a malicious file to the site. This could result in the disclosure of sensitive information or lead to complete site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: privesc. It could be possible to elevate a user’s privileges to a higher permission level.
Severity: critical
Fixed in: no fix yet
Security risk: object injection. This is an application level vulnerability that could allow an attacker to perform different kinds of malicious attacks, such as Code Injection, SQL Injection, Path Traversal and Application Denial of Service, depending on the context. This could result in sensitive data disclosure or site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: rfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Remote File Inclusion is the process of including files from a remote source.
Severity: high
Fixed in: no fix yet
Security risk: xss. Data from an attacker could be interpreted as code by site visitors’ web browsers. The ability to run code in another site visitors’ browser can be abused to steal information, or modify site configuration.
Severity: medium
Fixed in: no fix yet
Security risk: no authorisation. An unknown vulnerability exists.
Severity: medium
Fixed in: no fix yet
Security risk: lfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Local file inclusion is the process of including files already present on the server.
Severity: medium
Fixed in: no fix yet
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
We would like to inform you that all issues have been resolved. For instance, in Version 9.3.9 / Core Plugin 5.3.9, as shown in the following screenshot: https://prnt.sc/mIzoJ30YsQ7a
We have had similar discussions, and all of them have been successfully addressed. You can refer to one such example here: https://www.8theme.com/topic/security-risk-and-update-issues-with-xstore-core-plugin-and-wordpress/#post-403037
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello… Thank you for your message.. so has this been rectified? Can we update the theme from the backend?
Hello, ThemeSurf_TF,
We are pleased to inform you that our documentation will assist you in performing updates for both the theme and the Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
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when i install points & rewards plugins the elementor cart builder does not show the messages of the plugin. but when i deactivated the elementor cart builder. the messages showed up. the theme is great btw
Hello, Ahmedissakr,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and the URL of your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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it’s not an error that need to be fixed to create a topic for. you can just add this in a following update. thnx
Hello, Ahmedissakr,
We would also like to remind you that the comments section is not intended to resolve compatibility questions. Please ensure that your support period is active and reach out to us directly through our support forum.
There are several plugins available, and it is important to specify exactly which one you are referring to (please provide a link to the plugin’s website).
Please note that we cannot guarantee compatibility with all existing plugins, so each request must be reviewed individually. Such requests are handled by our team through the support forum.
While we appreciate your interest in adding compatibility with a particular third-party plugin, please understand that this does not guarantee that we will include it in future updates. Currently, the request for compatibility has only come from you, and any changes required could potentially affect all users.
If you are interested in continuing this conversation effectively, please use the support forum.
Thank you in advance for your understanding.
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The 8Theme Team
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As per a recent update, if the sales booster cart/checkout progress bar is activated, it will cause a critical error on your website message to appear. Please fix asap. Thank you!
Hello, CristianVamanu,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
We have not encountered the issue you described on our test sites, nor have we received similar reports from other customers. This suggests that, in order to assist you, we will need to investigate the situation directly on your website. The problem may be caused by a conflict with a third-party plugin, customizations in the child theme, or another factor.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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