6670 comments found.
When is the next update available. Version 9.4.4 is not compatible with WordPress 6.7
Hello, favaravid,
Thank you for contacting us and for using XStore.
We kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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It’s not only the styles of Theme Options that are broken but the language as well, on cart page, mini cart and other places…
Hello favaravid,
Thank you for your response.
We kindly recommend waiting for the next official theme update on the matter. It will be released shortly.
Additionally, To assist you effectively, please create a topic on our support forum and provide all the necessary details about your request https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I wonder if there is a Gutenberg version now?
Hello, WeiLaiKuai,
Gutenberg is the default WordPress editor, replacing the previous classic editor. It allows users to create and design content using individual blocks for text, images, videos, and other site elements through a drag-and-drop interface, offering enhanced flexibility and design capabilities. You can find its latest version online. While it is not part of our theme, some of our clients have successfully used it, while others prefer WPBakery or Elementor.
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The 8Theme Team
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Do you have Gutenberg’s ready-made templates? I just bought them.
Hello, WeiLaiKuai,
Unfortunately, we have not created our own templates on Gutenberg.
If you are using Gutenberg, please ensure that the “Disable Gutenberg styles” option is turned off in Theme Options > Speed Optimization.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Where I can find some info. on woocommerce single product page layout builder?
Hello, Wzheng163,
Thank you for your interest in our theme!
We are pleased to present for your review the XStore Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
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The 8Theme Team
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Hello there, I’m also wondering, is it possible to update to the latest version of WordPress 6.7? Is it compatible?
Thanks
Hello, Megapublicidad,
Thank you for contacting us and for using XStore.
We kindly recommend waiting for the next official theme update on the matter. It will be released shortly.
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The 8Theme Team
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Hello,
Presale question. Is your theme compatible with YITH Points and Rewards?
I need this functionality on my website.
Thanks,
Hello, GJHeath,
Thank you for your interest in our theme!
We regret to inform you that XStore has not been officially tested with the mentioned plugin, and as such, we are unable to provide a definitive response at this time.
However, you are welcome to purchase the theme and test it over the next three days. If it does not meet your expectations, we will be happy to issue a refund.
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The 8Theme Team
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From January 2025, all websites in Europe must be barrier-free. This means that the font can be enlarged, text can be translated into speech, and the background color can be changed by users, e.g. more contrast for visually impaired people.
Have you already planned an update for this?
regards
Hello, PJone,
Thank you for contacting us and for using XStore.
We recommend using the following plugins for accessibility: - WP Accessibility - One Click Accessibility - WP Accessibility Helper (WAH)
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi,
I recently updated the xstore and woocommerce version to the latest one and upon updating got this warning in the backend
ℹ️ WooCommerce installed and activated the Legacy REST API plugin because this site has the Legacy REST API enabled or has legacy webhooks defined. More information https://monosnap.com/file/vyIXi4MNk9zsD3O4OxusRFxJBCt1MsIs there some dependency on using legacy rest api in theme or core plugins ?
Hello, Radiant_Health,
Thank you for contacting us and for using XStore.
Please kindly review this article from the WooCommerce plugin: https://developer.woocommerce.com/2024/03/21/the-legacy-rest-api-plugin-will-be-automatically-installed-in-woocommerce-8-8/ We do not have any involvement with the REST API.
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The 8Theme Team
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Hello, Cash on Delivery option is not visible despite being active. Please help.
We solved this issue.
Hello,
Thank you for contacting us and for using XStore.
We are glad to hear that you have resolved the issue on your own.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi…i have an issue with my site, once i customised the contact form it has stopped sending me mail…how do i contact support for this please?
Hello, Muduser,
Thank you for contacting us and for using XStore.
Do you use the Contact Form 7 plugin? Here is a link to their support forum – https://wordpress.org/support/plugin/contact-form-7/
Additionally, here is a link to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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My category filter and manufacturer filter in side bar filters wont work. They display old categories and numbers that is not valid any more. For ex: I have category name ONE in woo commerce, and old delited category name TWO… My filters show this TWO who is deleted… I clered cache and try in many browser, every time is the same.
Please, I need to this ASAP! Tnx.
Hello, Clarck85,
Thank you for contacting us and for using XStore.
WooCommerce > Status > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients.
To assist you effectively, please create a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Iam do that, but no result… I Will create topic
Hello, Clarck85,
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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Hello, fantastic theme! I can not display menu mobile (hamburguer), any solution please?
Hello, Bluefactorystudios,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all the necessary details about your request https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello! Is it possible to compare specific product specifications in the XStore product comparison feature? Additionally, can the parameters used for product filtering also be included in the comparison options? Thank you!
Hello, Romzetto,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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The link you provided doesn’t work…
Oops! Page not found Sorry, but page you are looking for is not existing. Please try again
Return to home page
Hello, Romzetto,
Please find the new link to our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Alternatively, you may visit our website at https://www.8theme.com/ , register your account using your purchase code, and then click on the “Submit New Topic” button to post your query.
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The 8Theme Team
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This gives an error and the SSL problem does not appear.
There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.
Hello, Woiscoartcraft,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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I want you to install this theme in my subdomain and do all the development work when this site is fully ready then I will move it to my main domain but it is separately in a separate domain do I have to pay extra for domains
Hello, arifkhancsebd,
Thank you for contacting us and for using XStore.
You need to re-activate the XStore theme, please navigate to the XStore Welcome panel > unregister theme on (subdomain) and then enter your purchase code on (a separate domain) to register again.
Additionally, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this helps. Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Thank you for your valuable respone
Hello, Arifkhancsebd,
You’re welcome!
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The 8Theme Team
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Hi, I’m having problems with the product images on shop page.. Can you please tell me how can I set-up all images to show like the first two in the screenshot – http://prntscr.com/cq0opz because the little squares ruins the model and clothing pictures. How can i fix this?
Hello, smarketingmx,
Thank you for contacting us and for using XStore.
The shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the product image size:
Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.
Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.
Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.
If these steps don’t resolve the issue, feel free to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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One of the newest updates has caused Elementor Pro forms to stop functioning, especially on mobile phones which is almost 100% of the traffic.
I have a form that works great on desktop, but on mobile nobody can submit, so I have noticed at least 100 people that have tried to submit a form on their phone and it just does not work. The page just refreshes and no data shows up in Elementor > Submissions, they also don’t get added to Mailchimp account either.
Hello, tyriekm,
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots or video of the problem and temporary admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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can this theme be used for multiple websites
Hello, KwaciPrince,
Thank you for your interest in our theme!
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
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The 8Theme Team
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Hello, reset my license code 15780546
Hello, Simonassernius,
Thank you for contacting us and for using XStore.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I used the limit when installing the theme because I was testing on a sub-domain and I want to install on the real domain, but the license limit has been exceeded
Hello, Simonassernius,
We kindly request that you register an account on our website https://www.8theme.com/registration/ . Once your account is created, you will be able to deactivate domains through your account page, as outlined in our documentation.
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The 8Theme Team
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Good morning, I have a problem with the theme.
We have activated the Quantity Discounts of Sales Booster. We have configured a product, but it does not show the price table in the product tab. We have tried to put the shortcode also and nothing.
What could be happening?
Hello, Vaporbros,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Hello, our support is expired but there are bugs in the theme – 1- In mobile menu we have linked main menu with courses so main menu tab is Courses, when clicked on it, page doesn’t open but sub-menu opens.
2- We are using Dokan plugin and using customizer we are unable to remove the side bar in storepage, despite selecting full page layout customizer.
Kindly help with these, here’s URL for store page for Dokan – https://stagingnew.motorpark.in/store/ovi-scooty-bike-academy/
Hello, Ar777,
Thank you for contacting us and for using XStore.
1/ Please read a solution from this topic – https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536 2/ Try to change the “Enable Store Sidebar From Theme” option in the settings of the Dokan plugin > Appearance.
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The 8Theme Team
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Okay, understood about the mobile menu.
yes we changed this – Try to change the “Enable Store Sidebar From Theme” option in the settings of the Dokan plugin > Appearance. Still sidebar shows, there’s option to select layout without sidebar however that doesn’t work either. Kindly resolve this bug.
Hello, Ar777,
Thank you for contacting us and for using XStore.
We have thoroughly tested the issue on our demo sites and found no problems. Here is an example demonstration for your reference: https://xstore.8theme.com/demos/2/dokan/store/pacific-health-foods/ As shown, the sidebar can be disabled: https://prnt.sc/4eAlh0e0B9kV > https://prnt.sc/OTjwZs3VEeF3
As a workaround, you can try to use custom CSS code:
.dokan-store .dokan-single-store {
width: 100% !important;
left: 0px;
}
.dokan-store .sidebar {
display: none !important;
}
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/
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The 8Theme Team
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