5418 comments found.
I have upgraded to the latest version of the theme and Elementor, howerver, I now receive a critical error.
How do I roll back to an older version of the theme? Where can I download the old theme files?
Hello, @bluebeach,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials, along with the Cpanel URL and Login details, so that we can look into it for you on your site and help you out?
Regards Andon-Design.
Are most of your pages built using Elementor or something else. Bought a theme not too long ago with Elementor, but over 90% of the pages were created using some old proprietary thing. Thanks.
Hello, @cbmatthews,
Our latest theme is fully compatible with the Elementor page builder, and all our demos were created using Elementor. If you’ve already purchased the theme, please reach out to us through our support system using your theme purchase account for complimentary assistance.
Regards Andon-Design.
Great theme, thanks
Hello, @teymurferzi,
Glad you liked it!
Regards Andon-Design.
Hi
I’m having a real problem with the theme: everything is up to date (theme, WordPress, plugins, etc.), and yet, when I load a page (homepage, for example) it appears completely black, with no visible element. However, in the navigation area, I can clearly see the different elements that make up the page. A display problem that I cannot correct.
Thanks for the help
Hello, @zutercherri,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Thank you for your response
FYI, I no longer have privileged access to your help system related to this WordPress theme.
I therefore cannot create a ticket by indicating my purchase code, which has expired a long time ago.
Hello, @zutercherri,
You can contact me via my email: udesignaizaz@gmail.com and share the requested info with this comment URL so that we will check the issue on your site.
Regards Andon-Design.
Something’s strange: AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class “Alpha_Customizer” not found in /var/www/clients/client3/web51/web/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php:215
We have already re-installed theme and u-design-core Any suggestion?
Hello, @italati,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hi, the problem is that the support period is due so I cannot post anything to your support area; as we’ve done nothing but updating your theme and udesign-core plugin I think that it needs to be fixed without renewing the support period.
Hello, @italati,
You can contact me via my email: udesignaizaz@gmail.com and share the requested info with this comment URL so that we will check the issue on your site.
Regards Andon-Design.
ok done! Thanks: waiting for your help.
Done, Replied to your email.
The theme does not adhere to basic SEO standards. The single post starts off with a h2, just to be repeated below with another h2, no sign of a h1 anywhere. Where can I edit the template itself?
Hello, @jwills1,
I apologize for the inconvenience regarding the SEO standards for the theme. In the Udesign theme, you have the flexibility to create a custom post layout where you can select the heading for the title according to your preferences.
Refer to these images: https://ibb.co/3dNB4JM https://ibb.co/CvsP8J3If you need any assistance with this or further guidance on how to adjust the template, please let me know!
Regards Andon-Design.
Can you help me plz?
The whole site is updated: WP 6.6.2 – Theme version & Core plugin 4.11.3 – Elementor 3.24.5
Hello, @mediaboxitalia,
Please reach out to us through our support system with your site’s WP Admin URL and credentials. This will allow us to investigate the issue and assist you more effectively.
Regards Andon-Design.
Pre order question please. I am a web designer and I need a theme that I can install on many web sites for my clients without any limits in features. Is your theme right for me? Thank you.
Hello, @MaxSMMStar,
Yes, you can use our theme on any type of website, as it’s designed for multiple purposes. You can explore all our pre-built demos here: https://preview.themeforest.net/item/udesign-responsive-wordpress-theme/full_screen_preview/253220?_ga=2.47401316.2103192223.1728017510-236720106.1718363307&_gac=1.57297880.1726225604.CjwKCAjwxY-3BhAuEiwAu7Y6s9z1Ft5x-ZimXqjkqAeCrJPM1AjHC5e4GwHY1-pNfzvAr1MWjgKS2BoCaAoQAvD_BwE
Regarding the theme license, please note that each license covers a single live URL only, in accordance with Envato’s policy. If you want to use the same theme on five different websites, you’ll need to purchase five separate licenses. Feel free to verify this with Envato as well.
Regards Andon-Design.
Hello, I have installed the current purchase theme on staging website but before delete i have not unregistered the license. Now I am trying to installing on the new website so its showed message its already used. Can you please reset for me. Or do you have any auto option that if we use on new site so its automatically cancelled from previous registered website.
Hello, @aamircoin2011,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
I have an old site that is running on v3. It says… You have version 3.3.5 installed. Update to version 3.4.18. I know I can download the latest 4.xxx versions but that doesn’t migrate the old site. Is it possible to just get the latest v3 ?
Hello, @gavinbar,
Unfortunately, it’s not possible to get the latest v3 as it’s already outdated and discontinued.
Regards Andon-Design.
OK thanks. So is there a path from 3.3.5 to latest? Or is it too complicated?
Hello, @gavinbar,
The previous version of the UDesign theme is significantly outdated compared to the latest themes, which incorporate advanced technology, features, and coding standards. If we don’t update the theme, it won’t function properly in the future, risking the loss of all our customers’ sites. Therefore, we’ve decided to upgrade it with the latest technology, removing old functionalities like shortcodes and adding a host of new features. This means customers won’t need shortcodes or extensive customization to build their sites.
I also noticed that you’re not using a page builder plugin. The latest version of the theme is fully compatible with Elementor, a popular and user-friendly drag-and-drop page builder. This plugin will allow you to create your site easily with the updated theme.
In my opinion, it’s best not to update the theme immediately. Instead, I recommend creating a staging site for your current setup. You can then update the theme there, address any issues that arise, and once everything is working smoothly, you can go live. This approach will ensure that future updates go more smoothly. If you prefer, you can continue using the old version for now, which will keep your site functioning for a while longer. OR simply create a new site from scratch with the latest version of the theme, The decision is yours.
Regards Andon-Design.
Hello there, Please reply my ticket.
Hello, @abahukat,
We have solved and replied to your support ticket #47682, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
Hello, I have bought the theme, can i am make food blog website from this theme. I have checked demo where only two pre built blogs available. I want to make it like community food blog website. any suggestions and guidance please.
Hello, @aamircoin2011,
Yes you can, you can import any demo on your site, and modify it as per your requirements.
Please refer to our theme documentation here: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=demo+import
And you can import other demo sections as well on your site using Studio functionality: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=studio
Regards Andon-Design.
halo, does this theme support guestbook page? I need that to leave comments of customers for BNB, thanks
Hello, @mustbuzz,
The Udesign WordPress theme doesn’t have a built-in guestbook feature, but you can use plugins. Look for plugins like “WP Guestbook” or “WP Discuz” that allow for guest comments. This way, you can create a dedicated guestbook page for your BNB. Let me know if you need help with anything else!
Regards Andon-Design.
Thank you once more to the amazing author/support team. While there was an update hiccup, I still bought more licenses knowing they would fix any issues. As usual they resolved the issues with Elementor and the Theme. Highly recommend!!
Hello, @rodeospot,
Thank you so much for your kind words! We truly appreciate your support and understanding during the hiccup. We’re glad to hear that everything is working smoothly now. If you ever need anything else, don’t hesitate to reach out!
Regards Andon-Design.
Hello, I keep getting critical error messages. I deleted and re-installed and it’s the same. Never had this issue with other themes.
I want a full refund. I don’t trust this theme for future problems. Please give me full refund. I do not want to be dealing with this. It makes me look bad in front of clients
Hello, @SupremoRaja,
We apologize for the inconvenience. The issue you experienced was due to a major update of the Elementor plugin, but we have resolved it. Please re-download the theme and core plugin files from your Envato (ThemeForest) account, update them on your site, and check if the problem is fixed. If you still encounter issues, please reach out to us via our support system with your site’s WP Admin URL and credentials. This will help us investigate further and assist you better. Thank you!
Regards Andon-Design.
I updated plugins and core and got an error on my page just like all the other people writing comments before me.
I wrote the support already to get help.
Hopefully it won´t take to long.
Hello, @aaallleeexxxx,
Thanks for your contact, but we have already replied to your support ticket, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
I have everything updated to the last version but I have these errors (with PHP Fatal error: ) and the website is not available.
Fri Sep 20 19:30:15.714479 2024 pid 13305 AH01071: Got error ‘PHP message: PHP Warning: file_get_contents(/var/www/clients/client3/web51/web/wp-content/plugins/kirki\\pro-src\\pro-index.php): failed to open stream: No such file or directory in /var/www/clients/client3/web51/web/wp-includes/functions.php on line 6864PHP message: PHP Fatal error: Uncaught Error: Class ‘Alpha_Customizer’ not found in /var/www/clients/client3/web51/web/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php:215\nStack trace:\n#0 /var/www/clients/client3/web51/web/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(188): include_once()\n#1 /var/www/clients/client3/web51/web/wp-content/plugins/u-design-core/framework/class-alpha-base.php(41): Alpha_Optimize_Stylesheets->__construct()\n#2 /var/www/clients/client3/web51/web/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(780): Alpha_Base::get_instance()\n#3 /var/www/clients/client3/web51/web/wp-content/themes/u-design/framework/init.php(129): require_once(’/var/www/client…’)\n#4 /var/www/clients/client3/web51/web/wp-content/themes/u-design/functions.php(59): require_once(’/var/www/client…’)\n#5 /var/www/clients/client3/web51/web/wp-settings.php(668): include(’/var/www/client…...’, referer: https://epilepsypower.indesign.it/
I’ve tried rolling back udesign core and elementor but website still not working!
Hello, @italati,
Please re-download the theme and core plugin files from your Envato (ThemeForest) account, update them on your site, and check the results. If the issue persists, kindly reach out to us through our support system with your site’s WP Admin URL and credentials. This will allow us to investigate the problem further and assist you.
Regards Andon-Design.
I’ve downloaded tha latest from here (themeforest) and uploaded it. But still have the same problem!
It only works (but poorly) when I deactivate the Udesign Core Plugin!
Hello, @italati,
Ok, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Bought the theme and got the purchase code. It does not work to activate. No plugins active or such. Created a ticket, but can’t use the theme now
Hello, @MartijnSch,
Thanks for your contact, but we have already solved your issue and replied to your support ticket #47047, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
We have updated with the latest version and getting this error what can be reason
Warning: file_get_contents(/var/www/vhosts/submitshop.com/httpdocs/wp-content/plugins/kirki\pro-src\pro-index.php): Failed to open stream: No such file or directory in /var/www/vhosts/submitshop.com/httpdocs/wp-includes/functions.php on line 6864
https://www.submitshop.com/Hello @megrisoft,
If you check those error paths carefully, those are not from our theme but from the Kirki plugin and from the WP Core files:
/wp-content/plugins/kirki\pro-src\pro-index.php
/wp-includes/functions.php
You can turn OFF the debug mode of your site and those warnings will be removed from your site, OR try to reach out to the plugin support, they will guide you properly on this.
Regards Andon-Design.
Thanks for the quick Reply. I understand that the issue is with kirki plugin if we deactivate it, our function theme setting and Paypal is not work. What you suggest
Hello @megrisoft,
You can turn OFF the debug mode of your site and those warnings will be removed from your site.
Regards Andon-Design.
Good morning, I’m still having problems on the website. I did all the updates but the revolution slider doesn’t show the images anymore, is this something a problem with the new theme or plugin update?
https://logimet.com.ar/nueva/Hello, @dwvisual,
I have just checked your site now and the slider images are working perfectly fine, please refer to this screenshot: https://postimg.cc/Thvsccx7 and please try to check back to your site again after clearing the browser cache.
Regards Andon-Design.
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