5418 comments found.
Great theme guys! Thanks! Long Island Escape Room
Hello, @islandwebsolutions,
You’re very welcome! We’re so glad you enjoyed the theme. It was a pleasure having you at the Long Island Escape Room. Hope to see you again soon for another adventure!
Regards Andon-Design.
PLEASE HELP, MY LICENSE doesnt work, i just purchased the theme. I installed hundreds of themes and this one doesn’t work for me
Hello, @pbeeda,
We have already replied to your support ticket #50146, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
responded
Hello, @pbeeda,
Ok, now please be patience, once your support ticket is resolved, you will get the reply to your support ticket accordingly.
Regards Andon-Design.
I have been reaching out for 3 days now, icons on a theme are not reacting accordingly, instead I get a reply “make your icons the same size”, they are and I am not finding where the custom settings are done by the author – not seeing in CSS or the like. These delays can prove catastrophic for deadlines. I am unclear why sometimes support is great, other times I wait days and still no resolve. As a whole this is an excellent them, I just need timely responses with care and time put into them…
Hello, @rodeospot,
Sorry for the inconvenience but we have tried to provide you the complete solution as listed below in your support ticket reply, please check our reply there and reply back to it accordingly.
“Please try to change the icon size and spacing from the element setting as per your requirements, please refer to this screenshot: https://postimg.cc/RJWh5HYD “
Regards Andon-Design.
Hello – the solution is not valid, I have mentioned that, it does not work as you see in the screenshot you provided. I understand how to size icons, adjust css, the oversized icon has the same settings as the initial icons, but yet it still shows differently. This has been back and forth for days. I should be able to merely change the icon, not altering the icon box settings and anticipate the same results, this is not the case. You have shown that in your screenshot. The theme is excellent as a whole, this issues seems to not be the norm, but nonetheless there is an issue and I don’t feel it is being answered. It is something to do with the CSS specific to the template. I reply, wait 24 hours, still not a viable answer, days of time lost. I really need this resolved. I will keep trying to find where the issue lays, but it is not in the standard settings or base css. Even the line thickness is vastly different, your screenshot illustrates that. Thank you!
I am finding the same issue for another site with your icon boxes, when a person should be able to swap the icon, all the custom css goes away. I have still yet to hear back.
Hello, @rodeospot,
We have again replied to your support ticket #48981, so please check our reply there and then reply back to the ticket accordingly, if needed.
Regards Andon-Design.
Hello! I got it this morning and replied. Thank you as always!
You’re Most Welcome!!, You will get the reply again shortly.
Updating the theme to the latest version = fatal error. Also the slider revolution does not show pictures. disabling the option in Udesign >> Optimize Wizards >> Slider Revolution. = fatal error.
Hello, @plut14,
Please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
Hi, When updating the theme and required theme plugins a fatal error occur ‘Alpha_Customize’. Could you send my instructions to fix this? Thank you. Regards David
Hello, @SoesIT,
1. Please first rename the theme folder located in wp-content/themes. This allows you to successfully log in to your site.
2. Then, delete the core plugin folder from wp-content/plugins.
3. Afterward, please reinstall the theme and then install and activate the core plugin.
4. And then also update Elementor and other plugins on your site to ensure everything is up-to-date.
5. Finally, check back to your site again.
Regards Andon-Design.
it was a disaster. The fatal error had something to do with the child theme customizer settings. So i did a clean theme but i lost al settings. took my a 2 hours to fix everything
Hello, @SoesIT,
Please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
Hi,
How does ‘medical’ demo works with woocommerce?
Hello, @pjrfigueiredo,
To get started, begin by installing the theme, followed by the plugins. Next, install the Medical demo. Once that’s done, configure the WooCommerce plugin and set up the store for your site.
For detailed guidance on configuring WooCommerce settings, refer to this link: [WooCommerce Configuration Guide]: https://woocommerce.com/document/configuring-woocommerce-settings/
Regards Andon-Design.
Thanks for the reply. There’s no shop set up under the ‘Medical’ demo. I would like to see a preview of a shop included in it.
Hello, @pjrfigueiredo,
Yes, you are right, the medical demo is not the shop demo, so you should have to set up the shop by yourself by Installing the WooCommerce file and setting it up.
Regards Andon-Design.
Any chance of you doing a Dating demo import that would kick wpdating and lovedate’s butts? LOL
Hello, @Zothecula,
Thank you for your suggestion! We will pass it along to our development team for consideration in future updates of the theme.
Regards Andon-Design.
Everything running flawlessly but recently updated to v4.11.5 and seeing some 404’s related to e-animation-fadeIn*.css stuff. Stylesheet reference appears to be pointing a non-existing css file(css/components/animations folder). Any ideas?
Hello, @adkent,
We have tested this on our test site and did not encounter any errors. If the issue persists on your site, please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
It looks like the Kirki Customizer plugin has been abandoned. Do you plan to remove or replace its requirement from the UDesign theme at any point?
Hello, @f3now,
Thank you for your message! The Kirki Customizer plugin is still being used on our test site and is currently part of the theme. You can refer to the following image for confirmation: https://postimg.cc/hX37M0s9
Additionally, there is a notice in the latest changelog regarding the potential removal of this plugin, which you can view here: https://postimg.cc/GTQ4DP9T
Could you please confirm if you’ve manually removed the plugin on your site, or if it has been removed automatically?
Let us know, and we’d be happy to assist further!
Regards Andon-Design.
Hi, I had to disable Kirki due to the PHP error it was yielding. Thankfully the site is still functioning!
While I don’t see a direct reference to Kirki being replaced in the changelog you linked, I am thankful to know that you are considering removal.
Hello, @f3now,
We are not considering removing the Kirki plugin, as it is the compatible plugin. However, could you please create a duplicate of the site as a test site to check if the issue appears there? Once done, kindly share the test site’s WP Admin URL and credentials with us through our support system, so we can investigate the issue and assist you further.
Regards Andon-Design.
Not impressed. I have used this theme about 10 times and always been happy, but this is the first time I have tried to use it for woocommerce. I have attempted installing the theme from scratch on a few different servers and each time I have faced the same issue with the product page content template not rendering correctly. I have raised a ticket and had some communication back and forth, but after one week I am still left without a functioning shop and a client deadline to meet. “try uninstalling an reinstalling”, “third party plugin conflict” the only plugins installed are by your theme on the wizard. This should be tested properly before each major release. If looking to do a standard site, this template rocks, but for woocommerce, I would stay clear until this issue is fixed.
Hello, @edstark,
Could you please provide the support ticket number for the issue you’re reporting? This will allow us to review it and assist you further.
I can see that all of your previous support tickets have been resolved and responded to.
Regards Andon-Design.
Hi there,
Similar to another user, I have a very outdated version of the theme – 3.4.18.
I understand you had to rework the theme… that’s understandable.
However, is there documentation on how to update to the latest version, or will it require a rebuild?
Thank you!
Hello, @mphdavidson,
The previous version of the UDesign theme is quite outdated compared to the latest themes, which incorporate the newest technologies, features, and coding standards. Without updating the theme, it will eventually become incompatible with future updates, and this could result in your website breaking, leading to the loss of your site’s functionality. To prevent this, we’ve decided to upgrade the theme to utilize the latest technologies and standards. As part of this update, we’ve removed outdated features like shortcodes and added a wide range of new functionalities, making it much easier for customers to build their site without needing custom code or shortcodes.
Additionally, I noticed that you’re not currently using a page builder plugin to design your site. The latest version of the UDesign theme is fully compatible with Elementor, one of the most popular and user-friendly page builder plugins available. Elementor allows you to build and customize your site with a simple drag-and-drop interface, making it a great tool to work with the new theme.
In my opinion, it would be wise not to update the theme directly on your live site. Instead, I recommend creating a staging site with your current version of the theme, then applying the update there. This way, you can identify and resolve any issues that may arise with the new version of the theme before making it live. Once the staging site is fully updated and working as expected, you can then push the changes to your live site. This will ensure that future updates are smoother and less likely to cause problems.
Alternatively, if you prefer, you can continue using the old version of the theme for now, which will keep your site working for a while longer, but it may cause issues in the future. Ultimately, the decision is yours.
Regards Andon-Design.
I am not able to find where I can do or change the settings to use different Title Block for each page with different backgrounds and content in the Title Bar. In “Global Page Layout” there is the selected block “Page Header”. It has “Meta Box” Page Title but is says: “What Customers Say”, and the Page Subtitle Says: “Testimonials” How do I change this?
Hello, @oliversadler,
First, you have to create different page header blocks using the Udesign template feature.
Then, using the Layout Builder option, you can set the headers on the different pages according to your needs.
Create a header in the UDESIGN >> Layouts >> All Templates like this: https://postimg.cc/hXfhtM7g
You can add images in these headers and then you can set them to different page header blocks on the other pages from the UDESIGN >> Layouts >> Layouts Builders >> Page header.
Please refer to this screenshot: https://postimg.cc/gallery/qRxZnTM
Regards Andon-Design.
Hi,
I am trying to update the theme in Wordpress & I am getting an error “already_used” – please help me.
Thank you!
Hello, @CDanz,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you!
Just FYI, my site was down, totally blank. Updating the theme & Elementor was not fixing the issue. Everything else seemed to be updated since there was nothing left to do on the Wordpress “Updates” page.
I went through each & every plugin & saw parts of my site come back when I deactivated “UDesign Core” plugin. Only when I went back to reactivate it on the plugins page did it say it requires an update, which routed me to “Appearance” > “Install Plugins”. From there, I updated & reactivated and everything is back to normal! But this was very confusing for me – why wasn’t “UDesign Core” showing on the Wordpress updates page?
Hello, @CDanz,
Why It Didn’t Appear in “Updates” Page: WordPress doesn’t always show every plugin update in the main “Updates” page, especially when the update is tied directly to the theme’s custom setup. Plugins like UDesign Core use a different update process, so it doesn’t always show up where you expect it. This can cause confusion, especially if you’re used to seeing all plugin updates in the main updates section.
So please always look for plugins updates of the theme under Appearance >> Install Plugins.
Regards Andon-Design.
Hi there, could you please check at your end that slider revolution showing background pictures. I tried my best in different ways but its not working, than i installed local wp engine on my computer. on the block when i tried the add module its working with all the pictures but when i tried on your theme on my website it calling the module and showing in draft but when i published than on the browser its not showing, on other themes its showing like default theme of wordpress.
Hello, @aamircoin2011,
Please check by disabling the option in Udesign >> Optimize Wizards >> Slider Revolution.
Refer to the image for guidance: https://ibb.co/swRSFL0
If the issue persists, kindly contact us through our support system. Please provide your site’s WP Admin URL and credentials so we can investigate the issue directly on your site and assist you further.
Regards Andon-Design.
I opened the ticket because its still not showing pictures.Assigned to Aizaz Awan Id #49241 Status open
Hello, @aamircoin2011,
We have already solved and replied to your support ticket. Please check our reply there and, if necessary, reply to it accordingly.
Regards Andon-Design.
just need to understand about slider revolution. I checked its latest version but key is not registered. whenever i tried to install any addon its required to register. if you already provided latest version than why its not activated?
Hello, @aamircoin2011,
You can always obtain the latest updates for the Premium plugins included in the Theme Package with each theme update.
There’s no need to activate or purchase a new license for these plugins, as they are already part of the theme package with a license purchased by AndonDesign.
The activation message is intended for those who wish to update the plugin directly from their website. In your case, you’ll receive the updated plugin with each theme update release.
You do not need to activate the plugin.
Please note that you cannot use the library/template of any Premium plugin included in the Theme Package without purchasing the separate license for that specific plugin. This is in accordance with Envato policy, which you may wish to verify with them.
Regards Andon-Design.
I wrote to support many days ago, no reply. I can’t open ticket because there is no way to reset password, theme has a bug on upselling view, need a reply
Hello, @gtartaglia,
If you can’t open a support ticket then where you wrote to support?
Please share your email which you used for the support account, so that I will check and send the password reset email to it.
Regards Andon-Design.
I wrote to Aizaz, no reply in 1 week. I usually use gerardo@websenior.it for support account, but I’ve already tried to reset password but I don’t receive any email
Hello, @gtartaglia,
We received six support tickets linked to the email you provided. Four of these tickets are already closed, and we’ve responded to the remaining two. Here’s the screenshot for your reference: https://postimg.cc/LY8j7zNS.
Additionally, I’ve just resent the password reset email to you. Please check your inbox and follow the instructions.
Regards Andon-Design.
1) I didn’t receive any reset password, but only a wordpress login email, so I had to click on “lost password” link and, again, no email for change password 2) as a result of the above, I cannot open a ticket 3) the email sent to Aizaz is on 25/10 is still unreplied… I just wrote this:
I succeed to have product archive with list view, but on desktop you have a bad view for related products, as you can see here:
https://www.teambio.it/product/bicchierino-cartoncino-new-brown-25oz-75ml/How can I fix this?
So would you please help me to fix this issue???
Hello, @gtartaglia,
Ok, then please write me your site WP Admin URL and Credentials via my email: udesignaizaz@gmail.com so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hello, WP credentials sent right now to udesignaizaz@gmail.com
Done, I sent you WP credentials few minutes ago
Hello, @gtartaglia,
Ok, thanks for your contact, we will check your request asap and soon reply back to you via email, please be patience.
Regards Andon-Design.
hello. I’m using the ‘build’ theme and the polylang plugin. However, while creating an English homepage, I changed the header and footer to English, so the header and footer on the homepage in the default language also change to be the same.
How can I specify different headers and footers for two websites with different languages?I think I need to set it in udesign page layouts or do some additional settings, but I can’t figure it out. Thanks.
And It’s difficult to get support right now, so I’d like you to tell me how.
Hello, @prodr4624,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
After the latest updates of the Udesign Theme (4.11.3) + UDesign Core Plug-in (4.11.3) + Elementor (3.24.7) the CSS Style of our websites (all of them) have changing and now we must fix all visible issues one by one!?... or what?
Can you provide us a solytion to recover the CSS Styles like before?
In this case, WordPress encountered an error with one of your plugins, UDesign Core.
An error of type E_ERROR was detected on line 162 of file /home/[name]/public_html/wp-content/plugins/u-design-core/framework/widgets/button/render-button-elementor.php. Error Code: Uncaught ArgumentCountError: 21 arguments are required, 2 given in /home/[name]/public_html/wp-content/plugins/u-design-core/framework/widgets/button/render-button-elementor.php:162
Hello, @compustargr,
Please reach out to us through our support system and provide your site’s WP Admin URL and credentials. This will allow us to investigate the issue and assist you further.
Regards Andon-Design.
Hello,
We sent you a ticket with ID #48755
Thank you.
Hello, @compustargr,
We have already replied to your support ticket, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
Please Troubleshoot the issue. “Enter key not working” in a textarea box on your WordPress theme. It does not work even in the Contact form. Where is the issue
Hello, @megrisoft,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hi, Can you please reset my purchase license? I’m entering it but it keeps saying it is used somewhere else.
Thank you.
It’s still not working. I wish you had a section in our support account where we can reset ourselves.
Nevermind. Solved.
Sound’s Good!!
It would still be good to be able to reset ourselves. 
Hello, @josh2702,
Thanks for your suggestion, we will introduce such functionality soon.
Regards Andon-Design.
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