4058 comments found.
did you add in the update the ability to close the podcast player that always remains open?
Hi,
We haven’t added it yet, but we will consider including this feature in the next update. Please stay tuned.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi! After the newest Soledad update, the footer template is inaccessible. It cannot be created or edited!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, my license number is registered on my old website, which no longer exists! Now I can’t enter it on my new website, I get this response: This license key has been registered for the domain: https://fw-shop-lf5omv7wce.live-website.com please buy a new license. Can you please delete it so that I can use it again? Since the website has been deleted, I no longer have access.
Hi,
I have revoked the license assigned to your previous domain. You can now attempt to activate the theme once again.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you for the quick and uncomplicated processing
Im loving this theme but the code it asks for in google analytics is not found in that area on google anymore. Analytics gives a different code and search console I cant find that UA number.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
does the theme handle acf? at the moment
Hi,
Yes, but it currently only supports displaying ACF fields on single post pages.
Best Regards,
PenciDesign
is there any help written in documentations?
Hi,
Unfortunately, we don’t have documentation for this at the moment because it’s quite simple to set up. If you need any assistance after purchasing the theme, just create a new ticket, and our developers will be happy to help.
Best Regards,
PenciDesign
does the theme support redirect links?
Hi,
Thank you for your interest in our theme.
Many SEO plugins already support this feature, so you can use it through an SEO plugin – it doesn’t need to come from the theme.
Best regards,
PenciDesign
thanks, i mean the redirecting external sources, ex: affiliate links
Hi,
Of course, you can place affiliate links anywhere you like.
Best Regards,
PenciDesign
Hi. I need to change again my website name https://1fileword.com to https://repackmaster.com/. Please help me.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Your built in RSS Aggregator idea is great. Are you planning to integrate your RSS Aggregator with your built in AI smart content creator (rephrasing, image creation etc) for full automation (or maybe already integrated?) ?
There are some RSS plugins doing that.
Hi,
Thank you for your interest in our theme.
Unfortunately, the theme doesn’t support this feature at this moment. We will consider adding this feature in the future updates.
Best Regards,
PenciDesign
Hi, I’m considering purchasing this theme, but I don’t see the functionality I’m interested in in the demos. Is it supported? (https://prnt.sc/3QMyDmFFPnLP example screenshot) that is, the category names have a different background
Hi,
Thank you for your interest in our theme.
Yes, our theme support this feature already.
Best Regards,
PenciDesign
Hello, I am considering buying the theme, could you please tell me: 1. In the gaming demo, on desktop the menu cuts the top of the highlight image of the post (example screenshot: https://prnt.sc/heQ-6uP_cJ79 ) while on mobile it’s correct. Is it possible to fix this? 2. Is the included smart AI content creator completely free or it has additional costs? 3. Some other themes have a function that when I hover an image, it slightly gets zoomed in. Is it possible to do that in this theme without any additional plugin install?
Hi,
Thank you for your interest in our theme.
1/ Yes, we’ve enabled the parallax effect for single post pages in this demo, which is why you’re seeing it. If you don’t want to use the parallax effect, you can easily disable it with one click.
2/ It’s free up to the limit that OpenAI allows. After that, you will need to purchase a premium plan from OpenAI. Since the resource is provided directly by OpenAI, we don’t have control over it. We integrated this feature into the theme to help our customers connect seamlessly with everything OpenAI offers for WordPress.
3/ Yes, you can easily achieve that with our theme by using the “Penci Big Grid” element in Elementor.
Best Regards,
PenciDesign
Also, is it possible to do this effect natively with your theme and the included plugins? ( https://imageshack.com/i/pouJymxmg ) basically, highlighting text on hover, but gradually, not the the whole text at the same time
Hi,
If you’d like to do that, our developers can assist you with some custom CSS code. After purchasing the theme, please create a new ticket on our support forum, and our developers will be happy to help you.
Best Regards,
PenciDesign
Can I add reCAPTCHA under login/register popup form?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, see the video here: https://www.loom.com/share/744bc4b9c3534845ae303c00723df588?sid=da010e87-b0c0-463a-8fa3-fd1a3041dfe1 the basic price + the price of the variation but the final price on the product page is not the same as the check out page.
Plugin from https://codecanyon.net/item/woocommerce-extra-variation/19733402 (https://prnt.sc/2YllJQoCh28w)
Hope you can help. Best regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello , Please Create some Manga News < Styles like Demos / Layouts for Gaming , There is Gaming but so poor, Please give gaming community some love.
Hi,
We will consider adding this in future updates.
Next time, if you have any questions – Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi! After newest Soledad or Elementor update, Penci Library (Blocks/Templates) is inaccessible – it pop-ups for a second & disappears.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
It seems the latest version has broken the elementor Social Icons on my site. Is there any way I can downgrade the theme version?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We have just install latest theme and trying to edit our post/page sidebar through Widgets under Appearance option. The page has following errors
The “penci_latest_news_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
The “penci_related_news_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
We have also edited “Main Sidebar” for post/page but can’t edit. But it display default sidebar which your provide in theme demo.
How to fix it?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How to create a simple quick view or image popup with some text information (without WooCommerce) ?
You can see the demo..
https://soledaddemo.pencidesign.net/soledad-personal-blog-and-shop-photography/shop/
like the quick view shown in the demo, how we can create a simple quick view without WooCommerce.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I am very unlucky that my Support Expired.
Hi,
We’ve provided you with two ways to contact us. If you’re unable to create a new ticket, you can send us an email. We also recommend renewing your support subscription to continue receiving assistance from us – It’s a support policy that applies to all WordPress themes on the Envato Market. Hope you can understand it.
Best Regards,
PenciDesign
hi
1. can i show charts in posts? 2. can i use manual payments in paywall? or any like crypto 3. maps and locator is available? like directory listing according to location
Hi,
Thank you for your interest in our theme.
1/ You can use this plugin to create charts in posts. The theme is already compatible with it.
2/ Regarding the Paywall plugin, we support various payment gateways. You can use payment gateways from the WooCommerce or GetPaid plugins, both of which offer extensive gateway options.
Best regards,
PenciDesign
thanks for fast response 
how about tradingview charts are also supported?
Hi,
You can see all the chart types supported by the plugin here – check this image for more.
Best Regards,
PenciDesign
thanks where can i find demo for the last updates?
“Featured Added: Penci Finance Plugin – a plugin to help you can display Stock Market & Cryptocurrency data. You can check widgets “Penci Stock Market Data” & “Penci CryptoCurrency Data” from Elementor and Appearance > Widgets to get it. “
Hi,
We don’t have a demo for this feature at the moment. Please wait for the next updates to see the demo. However, the widgets look like this, and we support many styles for each widget as well.
Best Regards,
PenciDesign
hi, maps and locator is available? like directory listing according to location
Hi,
Yes, our theme supports maps and location features.
Best Regards,
PenciDesign
views not updating when using cache
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello i need to purchase quickly i have some questions pelase : 1) does theme suppport upload self hosted video (user can submit a video from their computer in mp4, flv, ect) 2) ratings and reviews have microdata for seo ? 2) do you have a feature like Easy Table of Contents , we could see floating well designed table of content in each article (with seo good pratice) ?3) do you have the Infinite Loading for Single Posts : The “Infinite Loading for Single Posts” makes users smoothly scrolling through your interesting articles and post, without clicking away. thank you
Hi,
Thank you for your interest in our theme.
Yes, our theme already supports all those features. You can apply them to any demo.
Best Regards,
PenciDesign
