You can read the conversation inside the refund request thread in your account.

Could I please have my money refunded? Thank you.

Refunds are only issued under the circumstances specified in the Envato Refund Policy, which you can find at Envato https://themeforest.net/page/customer_refund_policy If you have any questions, please contact Envato support.

i understand this, but how can i find custom name of your tabs ? from theme

Here is a list of custom tabs keys in our theme brand_tab, wd_additional_tab, wd_additional_tab_2, wd_additional_tab_3, wd_custom_tab, wd_custom_tab_2

thx

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Hello,

Yes, you can rename the theme folder if you need.

Kind Regards

Thank you

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

To use WooCommerce brands you just need to disable our theme’s brand attribute (leave it empty) in Theme Settings.

Kind Regards

How can I add it to the single product page template and the shop filters?

The process is the same as with our theme’s brands. If you need further assistance on this, please create a topic on our support forum and send us your website information so we can help you. https://xtemos.com/forums/forum/woodmart-premium-template/

Hi,

Could you please send us a link to your website where we can see this issue?

Kind Regards

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

Thank you!

Best regards

Hello,

Thank you for the question.

Of course, you can use either WPBaker or Elementor. You don’t need to install them both at the same time.

Kind Regards

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

Ok done thanks

We have investigated this plugin but it seems to be different than default WooCommerce free shipping class. Our progress bar can be based on default WooCommerce free shipping only. But the one added by the plugin is called “Flexible shipping” and may have multiple different rules. Our progress bar will not work with these rules unfortunately.

Ok thanks. i will place a feature request as most commerce stores dont use basic woocommerce shipping because shipping is more complex than that.

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Thats fine but if you are on checkout page and click the cart icon in header it then tries to go to cart page and says “Not Found This is somewhat embarrassing, isn’t it?” how do I fix that?

You can create a redirect from the cart page to checkout to fix this issue.

ok great thats fixed things. thanks.

Hello,

Please send us your admin access so we can investigate this issue on your website. Use the contact form here https://themeforest.net/user/xtemos

Kind Regards

It is not possible to investigate your website speed if it can’t be loaded correctly because of the server. But it seems that you are not going to fix that and use our theme so we can propose you a refund. You can request it here https://themeforest.net/refund_requests/new

No, I dont apply for refund. If I wanted to, I would have done it right at the start of the topic anyways take care good luck

In this case, we are still opened to help you if you face any issues caused by the theme itself. Feel free to contact us if you have any further questions.

Hello,

Thank you for the question. There is no option to limit the number of products in the comparison list.

Kind Regards

Hello,

Sure: Desktop to 1025px, tablet from 1024px to 768px, mobile landscape from 767px to 577px, mobile from 576px

Kind Regards

Thank you so much for the quick response. It’s truly appreciable.

You are always welcome.

Hello,

Our theme has an option for the close button in the mobile menu element https://gyazo.com/af6ebcbc409a37ff7e4198dc1bb76bfd

Kind Regards