Hi simonsitto999,

Thanks for reaching out to us, could you please tell us which license you are referring? are you referring to the JNews Activation license? if so to activate the JNews theme we are not using any pdf or text license, to activate the JNews license you can follow the documentation below

JNews Activation License

when activating the license, please make sure you are using the same Envato account that you use to buy JNews

Thank you

Hi, the previous version is: 7.8 and with this version everything on the site was loading correctly.

After the notification of availability of the latest update, I updated the theme and all the available plugins, so now everything is updated to the latest available version.

The current problem, after updating js_composer plugin to version 7.9, is in the use of fontawesome icons that have the css dependency files in that folder.

Even when I enter the page editor, the icons are displayed as many rectangles, because it does not load the styles present in the wp-content/plugins/js_composer/assets/lib/vendor/node_modules/@fortawesome/fontawesome-free/css/ folder as well as on the frontend of the site that no longer loads the fontawesome icons.

Since there are also other dependencies in that node_modules folder, I would not like there to be some other problem in some other page that perhaps I am missing at this moment.

Anyway, taking the entire node_modules folder from the backup and manually uploading it to wp-content/plugins/js_composer/assets/lib/vendor obviously solves the icon display problem.

The jeg_breakingnews module has an initial icon that is not displayed after the last update. I have already cleared the cache and run all the possible tests, I don’t understand why it happens.

Even if using fontawesome or the node_modules folder had been deprecated as a solution, why are the icons not displayed correctly through a possible new implementation?

Clearly there is some problem that is escaping.

Also because where should the icons on the backend get the styles to display if the resources are requested for a URL that does not exist?

Check the screenshot below to better understand what I’m talking about:

Thank you for bringing this to our attention. We have reviewed your report and identified the missing assets. We’re currently working on a fix, which will be included in the upcoming update. We apologize for any inconvenience this may have caused and appreciate your patience as we resolve this issue.

Thank you

Perfect! Thank you so much

Hi animaproduksiyon,

thanks for your interest in our theme, yes JNews theme slider can be easily added to the morning news, and pages in our demo can be edited in Elementor or WP bakery, so to edit a page you can do it by just dragging and dropping, below is the example of Elementor interface when editing a page

Editing Interface

if you need help to edit the page, our support team in our official support forum can help you

Jegtheme Support Forum

our modules and features are not limited to specific demos, so you can use and combine our modules and features across our demo.

for the documentation of our theme, you can find it in the link below

Jnews Documentation

Thank you

Thank you very much for your very detailed response, much appreciated! When it comes to customer support, you are the best on ThemeForest, I can clearly say! We will order few licenses, thanks once again!

Thank you so much for your kind words and feedback! We’re truly honored to hear that our support has made a positive impact, and we’re thrilled to have the opportunity to work with you. don’t hesitate to reach out anytime!

Hi asr133,

Thanks for reaching out, yes, for the subscribing user through JNews Paywall the ads from JNews ads can be hidden

Thank you

Hi isaf,

thanks for reaching out to us, from the error log that you provided the problem seems related to the date format settings, please make sure you are using the correct date format on Dashboard > Settings > general > date format

please also make sure that you are using the latest version of WordPress and the JNews theme, please also try to disable third-party plugins that have not been related to JNews for a while

if the problem still persists, please contact us through the link below, we may need to check the issue directly in your site

Thank you

I am using latest version of WordPress, jnews theme, plugins. Changed the date format and again have same issue. Tried also to disable and the plugins and then contacted you through PM and my issue still was not resolved.

Hi ellenm24,

Thanks for reaching out to us, sorry unfortunately at this point we don’t have a feature to connect with IMDb and we haven’t tested any third-party plugins for this purpose yet

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

Thank you

Hi gpbwweb,

thanks for reaching out to us, for a custom post template we only have options to apply the custom post template to all the posts or apply it to specific posts one by one, but unfortunately at this point, we don’t have options to apply a custom post template to a specific category posts

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

Thank you

Hi ranukadev,

Thank you for reaching out and for your interest in our upcoming demo! We’re currently working on creating new demo. However, we can’t provide a specific release date just yet. We appreciate your patience and enthusiasm

Thank you

Hi hammadahmad1,

for YouTube, if you want to create a post from a YouTube video, you can copy the YouTube video URL to JNews post meta, to create a video post, below is an example of how our theme displays video posts from YouTube

Playit Demo

to limit access such as uploading posts you can use the wp user role editor plugin

wp user role editor plugin

for the video player, we are using WordPress default video player and for the embedded YouTube video we are using iframe

for the ads, we have several ad slot options that can be used to add the ads to posts, but unfortunately, we don’t have a feature to add the ads within the video

JNews Ads Option

yes our theme has our own likes, dislikes, and shared feature

you can create primary categories with a theme and then you can assign other categories to the same posts as subcategories

below is the documentation for our video feature

JNews Video documentation

sorry, unfortunately at this point, we don’t have a feature to detect abusive words and mobile apps, you may need to use a third plugin for this

Thank you

Hi accpracc1,

thanks for reaching out to us, Could you let us know more about the specific bugs you’re encountering? We’ve tested the eSport, City News, and Android demos on our end, and they’re running as expected. If you’re facing any issues, it might help to clear your site’s cache if you’re using a caching plugin or a CDN, please also try disabling third-party plugins that have not been related to JNews for a while

Regarding the plugins, we separate different features into individual plugins to offer more flexibility and enhance performance. This approach allows you to only activate the plugins you need for your site. By only enabling the necessary plugins, you can achieve better performance and tailor the theme’s functionality to suit your needs.

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Thankyou for reaching out , about the esports theme, when i load the web stories it loads very slow and after i close it , the close icon and “(1/15 )” stays on the page after closing.

regarding this please try to check your browser console error log,

visit your site > right-click on your browser > inspect > select the console tab

after the console tab opens, please try to click the web store and then close it, please check if there are any errors in the console, if there are errors, please try deactivating third-party plugins and try to clear the cache of your site from the plugin cache or CDN caching

if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.

Click Here To Get Support

Thank you

Hi Morvar,

thanks for reaching out to us, could you please provide a screenshot or video? we’ve checked the local news demo but we can’t find the horizontal scroll that you mention

local news

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

we’ve checked the local news demo at screen resolution 3200*1800 and the responsive still working

Local News Demo on 3200X1800 Resolution

to troubleshoot the issue, please try to disable third-party plugins that are not related to JNews for a while to see if there are any plugin conflicts or not, please also try to clear cache from caching plugin or CDN caching if you are using one

if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi unitedonweb,

thanks for reaching out to us, for the comparison system are you referring to making a comparison table? if so it can be achieved using a WordPress block table, below is an example of the comparison table

Comparison Table

if you have any other questions don’t hesitate to reach us

Thank you

Hi lyzch,

we have a WhatsApp icon in the social icon, you can add a WhatsApp icon by choosing Whatsapp in the social icon dropdown

Whatsapp Social Icon

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

I didn’t see. Can you check again? I mean “Jnews – Social Widget” on Appearance > Widgets, not on Customize Style.

Thank you for reaching out regarding the missing WhatsApp icon in the social widget. We have checked the widget under Appearance > Widgets and confirmed that the WhatsApp icon is currently unavailable. We apologize for any inconvenience this may have caused.

We appreciate you bringing this to our attention, and we’ll ensure a fix is included in the next update.

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi DeDvdes,

A sudden drop in visits, especially through Google Discover, can indeed be concerning, but it’s typically related to visibility adjustments rather than theme changes. Here are some steps you can try to help troubleshoot and potentially restore your traffic:

Google Search Console: First, please check for any visibility issues or errors in Google Search Console, as this can provide insights into any indexing or discoverability issues.

Disable Third-Party Plugins: Temporarily disable any third-party plugins not directly associated with the JNews theme to rule out conflicts that could be affecting visibility.

Clear Cache: Clear both your website’s cache (if you use a caching plugin) and CDN caching if you are using one. Sometimes, cache-related issues can impact performance and site visibility.

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi HoracioStjeward,

Thank you for reaching out. While JNews has not been specifically tested with Ninja Forms, some of our users are using Ninja Forms, you are welcome to try using the plugin with the theme. Please note that the compatibility may depend on the specific features and configurations

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Thank you it works fine,

I mean Newsticker

Hi lyzch,

Thanks for reaching out to us, to use newsticker you can edit the page where you want to add the newsticker in WP Bakery or Elementor and you can find the JNews – Newsticker module

JNews – News Ticker

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi gim01,

Thanks for reaching out to us, yes paywall is JNews built in feature, you can check the feature that our paywall offers in the link below

JNews Paywall Feature

to set up Stripe you need the stripe publishable key and stripe secret key which you can obtain from the Stripe website, to set up Stripe for a paywall you can check our documentation below

JNews Paywall Documentation

if you want to use Stripe or Paypal for our Paywall, you don’t need to subscribe to woo-commerce subscriptions

if you want to integrate a payment gateway that Woocommerce subscription offers in this List, you can consider to subscribe to Woocommerce subscription

Thank you

Hi there.

Thank you for the quick reply!

I’m still a bit confused because your JNews Paywall Documentation says this

“4.2.3. Simple Subscription ( WooCommerce Subscriptions ) product :

You need to check JNews Post Subscribe option then set the product Subscription Price and Billing Time”

Does this mean you must have “WooCommerce Subscriptions” installed to be able to have a “Simple Subscription?

for the simple subscription, you don’t need to have a Woocommerce Subscription, you can choose Stripe or PayPal for the payment

Thank you

Hi JEdw411,

Thanks for reaching us, we would like to clarify that our theme is fully compatible with Elementor, and we even provide demo content specifically for Elementor users. Additionally, our theme includes a wide range of modules and elements designed for Elementor, offering extensive customization options to meet most design needs.

That said, we understand that each project can have unique requirements. In some cases, users may require additional customizations that go beyond the built-in options, and for those specific cases, our support team is happy to assist with custom CSS if needed.

you can check the elements and options that we provide for Elementor in our sandbox in the link below

JNews Elementor Sandobx

if you have other questions don’t hesitate to reach us

Thank you

Thank you for the response. I’ve tried your sandbox several times – unfortunately, it doesn’t work.

if the problem stil persists, please try to open the sandbox using incognito mode

Thank you

Hi akisp,

Thank you for reaching out to us. Typically, the post editor should not take this long to load. To help troubleshoot the issue, please temporarily disable any third-party plugins not related to JNews and check if there is a plugin conflict.

If the problem persists, kindly reach out to us through the link below, and please include the latest error log from your site in your message:

Thank you

Hi JEdw411,

Thanks for reaching us, You are welcome to try third-party WP recipe plugins to enhance these functionalities. However, please note that the compatibility may depend on the specific plugin you choose

Thank you